feat(leads): source-driven fields + full-form wizard

- Add Lead source dropdown options (Door Knock, Referral, Storm Chase,
  Mailer/Postcard, Sign Call, Insurance Agent Referral, Repeat Customer,
  Social Media, Other)
- Quick form: Referral shows a referral-note textarea; Door Knock shows a
  canvasser search (by name or email) with picker + chip
- Full form is now a Next/Back wizard ending in Create Lead
- Reps gain email for canvasser search

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>

src/app/dashboard/dashboard.css

@@ -437,7 +437,7 @@
   .dash-root .ds-modal-ic { width: 38px; height: 38px; border-radius: 11px; flex: 0 0 auto; display: grid; place-items: center; color: var(--orange); background: color-mix(in srgb, var(--orange) 14%, transparent); }
   .dash-root .ds-modal-head h3 { font-size: 16px; font-weight: 700; }
   .dash-root .ds-modal-head p { font-size: 12.5px; color: var(--muted); margin-top: 3px; }
-  .dash-root .ds-modal-body { padding: 18px 20px; overflow-y: auto; }
+  .dash-root .ds-modal-body { padding: 18px 20px; overflow-y: auto; flex: 1 1 auto; min-height: 0; }
   .dash-root .ds-modal-foot { display: flex; justify-content: flex-end; gap: 10px; padding: 14px 20px; border-top: 1px solid var(--border); }
   
   /* ---- Toasts ---- */
@@ -1141,3 +1141,246 @@
     .dash-root .ai-view { height: calc(100vh - 150px); }
   }
 
+  /* ========================================================== */
+  /* Leads — pipeline board + rich detail popup                 */
+  /* ========================================================== */
+
+  /* ---- stat strip ---- */
+  .dash-root .leads-stats { display: grid; grid-template-columns: repeat(5, 1fr); gap: 12px; margin-bottom: 18px; }
+  .dash-root .leads-stat { display: flex; align-items: center; gap: 12px; padding: 14px 16px; border-radius: 16px; border: 1px solid var(--border); background: var(--card-grad); box-shadow: var(--card-hi); position: relative; overflow: hidden; }
+  .dash-root .leads-stat::before { content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 3px; background: var(--orange); }
+  .dash-root .leads-stat.tone-blue::before { background: var(--blue); }
+  .dash-root .leads-stat.tone-purple::before { background: var(--purple); }
+  .dash-root .leads-stat.tone-green::before { background: var(--green); }
+  .dash-root .leads-stat.tone-orange::before { background: var(--orange); }
+  .dash-root .leads-stat-ic { width: 38px; height: 38px; border-radius: 11px; display: grid; place-items: center; background: color-mix(in srgb, var(--orange) 14%, transparent); color: var(--orange); flex: 0 0 auto; }
+  .dash-root .leads-stat.tone-blue .leads-stat-ic { background: color-mix(in srgb, var(--blue) 16%, transparent); color: #6f9bff; }
+  .dash-root .leads-stat.tone-purple .leads-stat-ic { background: color-mix(in srgb, var(--purple) 16%, transparent); color: #b07bf2; }
+  .dash-root .leads-stat.tone-green .leads-stat-ic { background: color-mix(in srgb, var(--green) 16%, transparent); color: var(--green); }
+  .dash-root .leads-stat-val { font-size: 22px; font-weight: 800; line-height: 1; letter-spacing: -0.02em; }
+  .dash-root .leads-stat-lbl { font-size: 11.5px; color: var(--muted); font-weight: 600; margin-top: 4px; }
+
+  /* ---- toolbar ---- */
+  .dash-root .leads-toolbar { display: flex; align-items: center; gap: 12px; margin-bottom: 16px; flex-wrap: wrap; }
+  .dash-root .leads-search { display: flex; align-items: center; gap: 9px; flex: 1 1 260px; min-width: 220px; height: 42px; padding: 0 12px; border-radius: 12px; border: 1px solid var(--border); background: var(--panel); color: var(--muted); }
+  .dash-root .leads-search:focus-within { border-color: color-mix(in srgb, var(--orange) 55%, var(--border)); box-shadow: 0 0 0 3px color-mix(in srgb, var(--orange) 14%, transparent); }
+  .dash-root .leads-search input { flex: 1; border: 0; background: none; outline: none; color: var(--text); font-family: inherit; font-size: 13.5px; }
+  .dash-root .leads-search input::placeholder { color: var(--muted); }
+  .dash-root .leads-search-x { border: 0; background: none; color: var(--muted); cursor: pointer; display: grid; place-items: center; padding: 2px; border-radius: 6px; }
+  .dash-root .leads-search-x:hover { color: var(--text); background: var(--panel-3); }
+  .dash-root .leads-tabs { display: inline-flex; gap: 3px; padding: 4px; border-radius: 12px; border: 1px solid var(--border); background: var(--panel); }
+  .dash-root .leads-tab { border: 0; background: none; color: var(--muted); font-family: inherit; font-size: 12.5px; font-weight: 600; padding: 7px 13px; border-radius: 9px; cursor: pointer; transition: 0.14s; }
+  .dash-root .leads-tab:hover { color: var(--text-2); }
+  .dash-root .leads-tab.active { background: var(--orange); color: #1a1205; box-shadow: 0 4px 12px -4px color-mix(in srgb, var(--orange) 60%, transparent); }
+
+  /* ---- board ---- */
+  .dash-root .leads-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 14px; }
+  .dash-root .lead-card { text-align: left; width: 100%; cursor: pointer; display: flex; flex-direction: column; gap: 11px; padding: 16px 17px; border-radius: 18px; border: 1px solid var(--border); background: var(--card-grad); box-shadow: var(--card-hi), 0 1px 2px rgba(0,0,0,0.18); font-family: inherit; color: var(--text); transition: transform 0.16s ease, border-color 0.16s ease, box-shadow 0.16s ease; }
+  .dash-root .lead-card:hover { transform: translateY(-3px); border-color: color-mix(in srgb, var(--orange) 40%, var(--border)); box-shadow: var(--shadow), 0 14px 34px -20px color-mix(in srgb, var(--orange) 50%, transparent); }
+  .dash-root .lead-card-top { display: flex; align-items: center; gap: 12px; }
+  .dash-root .lead-ava { position: relative; border-radius: 50%; padding: 3px; display: inline-flex; }
+  .dash-root .lead-ava.prio-high { box-shadow: 0 0 0 2px color-mix(in srgb, var(--red) 70%, transparent); }
+  .dash-root .lead-ava.prio-medium { box-shadow: 0 0 0 2px color-mix(in srgb, var(--orange) 70%, transparent); }
+  .dash-root .lead-ava.prio-low { box-shadow: 0 0 0 2px var(--border-2); }
+  .dash-root .lead-card-id { flex: 1; min-width: 0; }
+  .dash-root .lead-card-name { font-size: 15px; font-weight: 700; letter-spacing: -0.01em; }
+  .dash-root .lead-card-sub { display: flex; align-items: center; gap: 4px; font-size: 11.5px; color: var(--muted); margin-top: 2px; }
+  .dash-root .lead-card-sub svg { color: var(--orange); }
+  .dash-root .lead-code { font-family: ui-monospace, monospace; font-size: 11px; color: var(--text-2); }
+  .dash-root .lead-card-row { display: flex; align-items: center; gap: 8px; font-size: 12.5px; color: var(--text-2); }
+  .dash-root .lead-card-row svg { color: var(--muted); flex: 0 0 auto; }
+  .dash-root .lead-card-row span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
+  .dash-root .lead-card-foot { display: flex; align-items: center; gap: 8px; margin-top: 3px; padding-top: 11px; border-top: 1px solid var(--border); }
+  .dash-root .lead-source { display: inline-flex; align-items: center; gap: 4px; font-size: 11px; color: var(--muted); }
+  .dash-root .lead-card-spacer { flex: 1; }
+  .dash-root .lead-rep { font-size: 11.5px; color: var(--text-2); font-weight: 600; }
+  .dash-root .lead-updated { font-size: 10.5px; color: var(--faint, var(--muted)); }
+
+  .dash-root .leads-empty { display: flex; flex-direction: column; align-items: center; text-align: center; gap: 6px; padding: 48px 20px; color: var(--muted); }
+  .dash-root .leads-empty svg { color: var(--muted); margin-bottom: 6px; }
+  .dash-root .leads-empty h3 { font-size: 16px; color: var(--text); }
+
+  /* ---- detail popup ---- */
+  .dash-root .lead-detail { display: flex; flex-direction: column; gap: 16px; }
+  .dash-root .ld-identity { display: flex; align-items: center; gap: 14px; }
+  .dash-root .ld-identity-name { font-size: 18px; font-weight: 800; letter-spacing: -0.01em; }
+  .dash-root .ld-identity-pills { display: flex; gap: 6px; margin-top: 6px; }
+  .dash-root .ld-storm { display: flex; align-items: center; gap: 12px; padding: 12px 14px; border-radius: 14px; border: 1px solid color-mix(in srgb, var(--orange) 30%, var(--border)); background: color-mix(in srgb, var(--orange) 9%, transparent); }
+  .dash-root .ld-storm-ic { width: 36px; height: 36px; border-radius: 10px; display: grid; place-items: center; background: color-mix(in srgb, var(--orange) 18%, transparent); color: var(--orange); flex: 0 0 auto; }
+  .dash-root .ld-storm-zone { font-size: 13.5px; font-weight: 700; }
+  .dash-root .ld-storm-meta { font-size: 12px; color: var(--muted); margin-top: 2px; }
+
+  .dash-root .ld-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
+  .dash-root .ld-section { border: 1px solid var(--border); border-radius: 14px; background: var(--panel-2); padding: 14px 15px; }
+  .dash-root .ld-section.wide { grid-column: 1 / -1; }
+  .dash-root .ld-section-head { display: flex; align-items: center; gap: 8px; font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em; color: var(--orange); margin-bottom: 12px; }
+  .dash-root .ld-section-body { display: flex; flex-direction: column; gap: 3px; }
+  .dash-root .ld-dl { display: flex; align-items: baseline; justify-content: space-between; gap: 12px; padding: 6px 0; border-bottom: 1px dashed var(--border); }
+  .dash-root .ld-dl:last-child { border-bottom: 0; }
+  .dash-root .ld-dl-k { font-size: 12px; color: var(--muted); flex: 0 0 auto; }
+  .dash-root .ld-dl-v { font-size: 12.5px; color: var(--text); font-weight: 600; text-align: right; }
+  .dash-root .ld-assign { display: grid; grid-template-columns: 1fr 1fr; gap: 0 18px; }
+  .dash-root .ld-sublabel { font-size: 10.5px; text-transform: uppercase; letter-spacing: 0.05em; color: var(--faint, var(--muted)); font-weight: 700; margin: 8px 0 6px; }
+  .dash-root .ld-sublabel:first-child { margin-top: 0; }
+  .dash-root .ld-contact-row { display: flex; align-items: center; gap: 8px; padding: 5px 0; font-size: 12.5px; color: var(--text); }
+  .dash-root .ld-contact-row svg { color: var(--muted); flex: 0 0 auto; }
+  .dash-root .ld-contact-val { font-weight: 600; }
+  .dash-root .ld-contact-tag { font-size: 10.5px; color: var(--muted); padding: 2px 7px; border-radius: 99px; background: var(--panel-3); }
+  .dash-root .ld-notes p { font-size: 12.5px; color: var(--text-2); line-height: 1.5; margin-top: 2px; }
+
+  /* ---- New Lead form ---- */
+  .dash-root .nl-form { display: flex; flex-direction: column; gap: 16px; }
+  .dash-root .nl-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 0 14px; }
+  .dash-root .nl-grid .ds-field { margin-bottom: 0; }
+  .dash-root .nl-grid > .ds-field, .dash-root .nl-grid > .nl-full { margin-bottom: 14px; }
+  .dash-root .nl-full { grid-column: 1 / -1; }
+  .dash-root .nl-full .ds-field { margin-bottom: 0; }
+  .dash-root .nl-prio { display: flex; gap: 8px; }
+  .dash-root .nl-prio-btn { flex: 1; height: 42px; border-radius: 11px; border: 1px solid var(--border-2); background: var(--panel-2); color: var(--muted); font-family: inherit; font-size: 13px; font-weight: 700; cursor: pointer; transition: 0.14s; }
+  .dash-root .nl-prio-btn:hover { color: var(--text-2); border-color: var(--muted); }
+  .dash-root .nl-prio-btn.active.low { background: color-mix(in srgb, var(--muted) 22%, transparent); color: var(--text); border-color: var(--muted); }
+  .dash-root .nl-prio-btn.active.medium { background: color-mix(in srgb, var(--orange) 18%, transparent); color: var(--orange); border-color: color-mix(in srgb, var(--orange) 55%, transparent); }
+  .dash-root .nl-prio-btn.active.high { background: color-mix(in srgb, var(--red) 18%, transparent); color: var(--red); border-color: color-mix(in srgb, var(--red) 55%, transparent); }
+  .dash-root .nl-prio-btn.urg.active.standard { background: color-mix(in srgb, var(--muted) 20%, transparent); color: var(--text); border-color: var(--muted); }
+  .dash-root .nl-prio-btn.urg.active.high { background: color-mix(in srgb, var(--orange) 18%, transparent); color: var(--orange); border-color: color-mix(in srgb, var(--orange) 55%, transparent); }
+  .dash-root .nl-prio-btn.urg.active.emergency { background: color-mix(in srgb, var(--red) 20%, transparent); color: var(--red); border-color: color-mix(in srgb, var(--red) 60%, transparent); }
+
+  /* multi-value rows (phones / emails) */
+  .dash-root .nl-multirow { display: flex; gap: 8px; margin-bottom: 8px; }
+  .dash-root .nl-multirow .ds-input { flex: 1; }
+  .dash-root .nl-typesel { flex: 0 0 108px; width: 108px; }
+  .dash-root .nl-rowx { flex: 0 0 auto; width: 42px; border-radius: 11px; border: 1px solid var(--border-2); background: var(--panel-2); color: var(--muted); cursor: pointer; display: grid; place-items: center; transition: 0.14s; }
+  .dash-root .nl-rowx:hover { color: var(--red); border-color: color-mix(in srgb, var(--red) 50%, transparent); }
+  .dash-root .nl-add { display: inline-flex; align-items: center; gap: 6px; margin-top: 2px; padding: 8px 13px; border-radius: 10px; border: 1px dashed var(--border-2); background: none; color: var(--orange); font-family: inherit; font-size: 12.5px; font-weight: 700; cursor: pointer; transition: 0.14s; }
+  .dash-root .nl-add:hover { background: color-mix(in srgb, var(--orange) 10%, transparent); border-color: color-mix(in srgb, var(--orange) 45%, transparent); }
+  .dash-root .nl-empty { font-size: 12.5px; color: var(--faint, var(--muted)); padding: 8px 0 10px; }
+
+  /* site photos dropzone */
+  .dash-root .nl-photos { width: 100%; display: flex; flex-direction: column; align-items: center; gap: 3px; padding: 22px; border-radius: 14px; border: 1.5px dashed var(--border-2); background: var(--panel-2); color: var(--muted); cursor: pointer; transition: 0.14s; }
+  .dash-root .nl-photos:hover { border-color: color-mix(in srgb, var(--orange) 50%, transparent); color: var(--orange); background: color-mix(in srgb, var(--orange) 7%, transparent); }
+  .dash-root .nl-photos-t { font-size: 13px; font-weight: 700; color: var(--text-2); }
+  .dash-root .nl-photos:hover .nl-photos-t { color: var(--orange); }
+  .dash-root .nl-photos-s { font-size: 11px; }
+  .dash-root .nl-photo-chips { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
+  .dash-root .nl-photo-chip { display: inline-flex; align-items: center; gap: 5px; font-size: 11.5px; font-weight: 600; padding: 5px 10px; border-radius: 99px; background: color-mix(in srgb, var(--green) 15%, transparent); color: var(--green); }
+  .dash-root .ds-select.is-placeholder { color: var(--faint, var(--muted)); }
+
+  /* Canvasser search (Door Knock source) */
+  .dash-root .nl-canvasser { position: relative; }
+  .dash-root .nl-canvasser-menu { position: absolute; top: calc(100% + 4px); left: 0; right: 0; z-index: 30; max-height: 220px; overflow-y: auto; border: 1px solid var(--border-2); border-radius: 12px; background: var(--panel); box-shadow: 0 12px 32px rgba(0,0,0,0.28); padding: 5px; }
+  .dash-root .nl-canvasser-opt { display: flex; align-items: center; gap: 9px; width: 100%; padding: 7px 9px; border: none; border-radius: 9px; background: transparent; color: var(--text); font-family: inherit; font-size: 13px; text-align: left; cursor: pointer; transition: 0.12s; }
+  .dash-root .nl-canvasser-opt:hover { background: var(--panel-2); }
+  .dash-root .nl-canvasser-name { font-weight: 700; }
+  .dash-root .nl-canvasser-email { color: var(--muted); font-size: 12px; }
+  .dash-root .nl-canvasser-opt .nl-canvasser-email { margin-left: auto; }
+  .dash-root .nl-canvasser-empty { padding: 10px; color: var(--muted); font-size: 12.5px; text-align: center; }
+  .dash-root .nl-canvasser-chip { display: flex; align-items: center; gap: 9px; padding: 7px 10px; border: 1px solid var(--border-2); border-radius: 12px; background: var(--panel-2); }
+  .dash-root .nl-canvasser-chip .nl-canvasser-email { margin-left: 2px; }
+  .dash-root .nl-canvasser-clear { margin-left: auto; display: grid; place-items: center; width: 26px; height: 26px; border: none; border-radius: 8px; background: transparent; color: var(--muted); cursor: pointer; transition: 0.12s; }
+  .dash-root .nl-canvasser-clear:hover { background: color-mix(in srgb, var(--red) 15%, transparent); color: var(--red); }
+
+  /* ========================================================== */
+  /* Lead Verification — stat tiles + filters + table           */
+  /* ========================================================== */
+  .dash-root .lv-stats { display: grid; grid-template-columns: repeat(5, 1fr); gap: 12px; margin-bottom: 18px; }
+  .dash-root .lv-stat { display: flex; flex-direction: column; align-items: flex-start; gap: 2px; padding: 14px 16px; border-radius: 16px; border: 1px solid var(--border); background: var(--card-grad); box-shadow: var(--card-hi); cursor: pointer; text-align: left; font-family: inherit; transition: 0.15s; position: relative; }
+  .dash-root .lv-stat:hover { border-color: var(--border-2); transform: translateY(-2px); }
+  .dash-root .lv-stat.active { border-color: color-mix(in srgb, var(--accent, var(--orange)) 60%, transparent); box-shadow: var(--card-hi), 0 0 0 1px color-mix(in srgb, var(--accent, var(--orange)) 40%, transparent); }
+  .dash-root .lv-stat-ic { width: 32px; height: 32px; border-radius: 9px; display: grid; place-items: center; margin-bottom: 6px; }
+  .dash-root .lv-stat-val { font-size: 22px; font-weight: 800; line-height: 1; letter-spacing: -0.02em; }
+  .dash-root .lv-stat-lbl { font-size: 11.5px; color: var(--muted); font-weight: 600; }
+  .dash-root .lv-stat.tone-green { --accent: var(--green); } .dash-root .lv-stat.tone-green .lv-stat-ic { background: color-mix(in srgb, var(--green) 16%, transparent); color: var(--green); }
+  .dash-root .lv-stat.tone-orange { --accent: var(--orange); } .dash-root .lv-stat.tone-orange .lv-stat-ic { background: color-mix(in srgb, var(--orange) 16%, transparent); color: var(--orange); }
+  .dash-root .lv-stat.tone-blue { --accent: var(--blue); } .dash-root .lv-stat.tone-blue .lv-stat-ic { background: color-mix(in srgb, var(--blue) 18%, transparent); color: #6f9bff; }
+  .dash-root .lv-stat.tone-purple { --accent: var(--purple); } .dash-root .lv-stat.tone-purple .lv-stat-ic { background: color-mix(in srgb, var(--purple) 18%, transparent); color: #b07bf2; }
+  .dash-root .lv-stat.tone-red { --accent: var(--red); } .dash-root .lv-stat.tone-red .lv-stat-ic { background: color-mix(in srgb, var(--red) 16%, transparent); color: var(--red); }
+
+  .dash-root .lv-toolbar { display: flex; align-items: center; gap: 10px; margin-bottom: 14px; flex-wrap: wrap; }
+  .dash-root .lv-search { display: flex; align-items: center; gap: 9px; flex: 1 1 240px; min-width: 200px; height: 42px; padding: 0 12px; border-radius: 12px; border: 1px solid var(--border); background: var(--panel); color: var(--muted); }
+  .dash-root .lv-search:focus-within { border-color: color-mix(in srgb, var(--orange) 55%, var(--border)); box-shadow: 0 0 0 3px color-mix(in srgb, var(--orange) 14%, transparent); }
+  .dash-root .lv-search input { flex: 1; border: 0; background: none; outline: none; color: var(--text); font-family: inherit; font-size: 13.5px; }
+  .dash-root .lv-search input::placeholder { color: var(--muted); }
+  .dash-root .lv-search-x { border: 0; background: none; color: var(--muted); cursor: pointer; display: grid; place-items: center; padding: 2px; border-radius: 6px; }
+  .dash-root .lv-search-x:hover { color: var(--text); background: var(--panel-3); }
+  .dash-root .lv-filter { height: 42px; flex: 0 0 auto; width: auto; min-width: 150px; }
+
+  .dash-root .lv-tablewrap { border: 1px solid var(--border); border-radius: 18px; background: var(--card-grad); box-shadow: var(--card-hi); overflow-x: auto; }
+  .dash-root .lv-table { width: 100%; border-collapse: collapse; min-width: 940px; }
+  .dash-root .lv-table thead th { text-align: left; font-size: 10.5px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em; color: var(--muted); padding: 14px 16px; border-bottom: 1px solid var(--border); white-space: nowrap; }
+  .dash-root .lv-table tbody td { padding: 13px 16px; border-bottom: 1px solid var(--border); font-size: 12.5px; vertical-align: middle; }
+  .dash-root .lv-table tbody tr:last-child td { border-bottom: 0; }
+  .dash-root .lv-table tbody tr { transition: background 0.12s; }
+  .dash-root .lv-table tbody tr:hover { background: color-mix(in srgb, var(--orange) 5%, transparent); }
+  .dash-root .lv-id { font-family: ui-monospace, monospace; font-size: 12px; font-weight: 700; color: var(--text); white-space: nowrap; }
+  .dash-root .lv-id-date { font-size: 10.5px; color: var(--faint, var(--muted)); margin-top: 2px; }
+  .dash-root .lv-cust { display: flex; align-items: center; gap: 10px; min-width: 210px; }
+  .dash-root .lv-cust-name { font-weight: 700; font-size: 13px; color: var(--text); }
+  .dash-root .lv-cust-addr { font-size: 11px; color: var(--muted); margin-top: 1px; }
+  .dash-root .lv-phone { color: var(--text-2); white-space: nowrap; }
+  .dash-root .lv-source { display: inline-block; font-size: 11.5px; font-weight: 600; color: var(--text-2); padding: 4px 10px; border-radius: 99px; background: var(--panel-3); white-space: nowrap; }
+  .dash-root .lv-assignee { display: flex; align-items: center; gap: 8px; white-space: nowrap; }
+  .dash-root .lv-assignee span { font-weight: 600; color: var(--text-2); font-size: 12px; }
+  .dash-root .lv-unassigned { font-size: 11.5px; color: var(--faint, var(--muted)); }
+  .dash-root .lv-verif { display: inline-flex; align-items: center; gap: 5px; font-size: 11.5px; font-weight: 600; white-space: nowrap; color: var(--muted); }
+  .dash-root .lv-verif.v-verified { color: var(--green); }
+  .dash-root .lv-verif.v-in_progress { color: var(--orange); }
+  .dash-root .lv-verif.v-assigned { color: #6f9bff; }
+  .dash-root .lv-verif.v-pending { color: #b07bf2; }
+  .dash-root .lv-verif.v-unverified { color: var(--red); }
+  .dash-root .lv-created { color: var(--muted); white-space: nowrap; }
+  .dash-root .lv-rowacts { display: flex; gap: 6px; }
+  .dash-root .lv-act { width: 32px; height: 32px; border-radius: 9px; border: 1px solid var(--border-2); background: var(--panel-2); color: var(--muted); cursor: pointer; display: grid; place-items: center; transition: 0.14s; }
+  .dash-root .lv-act:hover { color: var(--text); border-color: var(--muted); }
+  .dash-root .lv-act.primary:hover { color: var(--green); border-color: color-mix(in srgb, var(--green) 50%, transparent); background: color-mix(in srgb, var(--green) 10%, transparent); }
+  .dash-root .lv-empty { text-align: center; color: var(--muted); padding: 40px 16px; font-size: 13px; }
+  .dash-root .lv-count { font-size: 11.5px; color: var(--muted); margin-top: 12px; text-align: right; }
+
+  /* ---- row actions dropdown (portalled to body) ---- */
+  .lv-menu-scrim { position: fixed; inset: 0; z-index: 90; }
+  .lv-menu { position: fixed; z-index: 91; width: 188px; padding: 6px; border-radius: 12px; border: 1px solid var(--border-2, rgba(255,255,255,0.12)); background: var(--panel, #0e0e13); box-shadow: 0 18px 44px -18px rgba(0,0,0,0.7); animation: ds-rise 0.13s ease; }
+  .lv-menu-item { display: flex; align-items: center; gap: 9px; width: 100%; padding: 9px 10px; border: 0; border-radius: 9px; background: none; color: var(--text-2, #eaeaea); font-family: inherit; font-size: 12.5px; font-weight: 600; cursor: pointer; text-align: left; }
+  .lv-menu-item:hover { background: var(--panel-3, #1b1b22); color: var(--text, #fff); }
+  .lv-menu-item svg { color: var(--muted, #8c8c8c); flex: 0 0 auto; }
+  .lv-menu-item:hover svg { color: var(--orange, #fda913); }
+
+  /* ---- verification detail popup ---- */
+  .dash-root .lv-detail { display: flex; flex-direction: column; gap: 16px; }
+  .dash-root .lv-d-identity { display: flex; align-items: center; gap: 14px; }
+  .dash-root .lv-d-name { font-size: 18px; font-weight: 800; letter-spacing: -0.01em; }
+  .dash-root .lv-d-pills { display: flex; align-items: center; gap: 8px; margin-top: 6px; }
+  .dash-root .lv-d-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
+  .dash-root .lv-d-section, .dash-root .lv-d-notes, .dash-root .lv-d-activity { border: 1px solid var(--border); border-radius: 14px; background: var(--panel-2); padding: 14px 15px; }
+  .dash-root .lv-d-head { display: flex; align-items: center; gap: 8px; font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em; color: var(--orange); margin-bottom: 12px; }
+  .dash-root .lv-d-row { display: flex; align-items: baseline; justify-content: space-between; gap: 12px; padding: 6px 0; border-bottom: 1px dashed var(--border); }
+  .dash-root .lv-d-row:last-child { border-bottom: 0; }
+  .dash-root .lv-d-k { font-size: 12px; color: var(--muted); flex: 0 0 auto; }
+  .dash-root .lv-d-v { font-size: 12.5px; color: var(--text); font-weight: 600; text-align: right; }
+  .dash-root .lv-d-notes p { font-size: 12.5px; color: var(--text-2); line-height: 1.55; margin-top: 2px; }
+
+  .dash-root .lv-timeline { list-style: none; margin: 0; padding: 0; }
+  .dash-root .lv-tl-item { position: relative; display: flex; gap: 12px; padding: 0 0 16px 4px; }
+  .dash-root .lv-tl-item::before { content: ""; position: absolute; left: 8px; top: 14px; bottom: -2px; width: 1.5px; background: var(--border-2); }
+  .dash-root .lv-tl-item:last-child { padding-bottom: 0; }
+  .dash-root .lv-tl-item:last-child::before { display: none; }
+  .dash-root .lv-tl-dot { position: relative; z-index: 1; flex: 0 0 auto; width: 10px; height: 10px; margin-top: 4px; border-radius: 50%; background: var(--orange); box-shadow: 0 0 0 3px color-mix(in srgb, var(--orange) 20%, transparent); }
+  .dash-root .lv-tl-text { font-size: 12.5px; color: var(--text); font-weight: 600; }
+  .dash-root .lv-tl-meta { font-size: 11px; color: var(--muted); margin-top: 2px; }
+
+  @media (max-width: 900px) {
+    .dash-root .lv-d-grid { grid-template-columns: 1fr; }
+  }
+
+  @media (max-width: 900px) {
+    .dash-root .leads-stats { grid-template-columns: repeat(2, 1fr); }
+    .dash-root .ld-grid { grid-template-columns: 1fr; }
+    .dash-root .ld-assign { grid-template-columns: 1fr; }
+    .dash-root .lv-stats { grid-template-columns: repeat(3, 1fr); }
+    .dash-root .lv-filter { flex: 1 1 45%; }
+  }
+  @media (max-width: 560px) {
+    .dash-root .leads-stats { grid-template-columns: 1fr; }
+    .dash-root .leads-grid { grid-template-columns: 1fr; }
+    .dash-root .nl-grid { grid-template-columns: 1fr; }
+    .dash-root .lv-stats { grid-template-columns: repeat(2, 1fr); }
+  }
+  

src/components/dashboard/dashboard.tsx

@@ -17,6 +17,8 @@ import { AiAssistant } from "./ai-assistant";
 import { TeamManagement } from "./team-management";
 import { Messenger } from "./messenger";
 import { Inbox } from "./inbox";
+import { Leads } from "./leads";
+import { Verify } from "./verify";
 import "../../app/dashboard/dashboard.css";
 
 export function Dashboard() {
@@ -49,6 +51,8 @@ export function Dashboard() {
               : active === "ai" ? <AiAssistant />
               : active === "messenger" ? <Messenger />
               : active === "inbox" ? <Inbox />
+              : active === "leads" ? <Leads />
+              : active === "verify" ? <Verify />
               : active === "team" ? <TeamManagement />
               : <ComingSoon title={title} icon={item?.icon ?? "dashboard"} onGo={setActive} />}
           </ToastProvider>

src/components/dashboard/inbox.tsx

@@ -1,18 +1,20 @@
 "use client";
 
 // ============================================================
-// Inbox — a personalized work/awareness feed IIOS projects from
+// Inbox — the ONE unified communication surface. It lists everything
-// events (mentions, needs-reply, support updates, …), surfaced via
+// IIOS surfaces for you (mentions, needs-reply, system alerts, support
-// the be-crm data door (crm.inbox.*). List + filter by state, and
+// updates, …) AND the mail behind them: click an item tied to a thread
-// mark items done / snoozed / archived. Items are created by IIOS's
+// and its conversation opens on the right to read + reply. Compose new
-// projector, never here. Mock when the Shell isn't configured.
+// mail from here too. Items come from crm.inbox.*; threads from crm.mail.*.
 // ============================================================
 
-import { useState } from "react";
+import { useEffect, useState } from "react";
-import { Btn, Icon, PageHead, Pill } from "./ui";
+import { Btn, Icon, PageHead, Pill, useToast } from "./ui";
 import { useInboxData, type InboxState, type UiInboxItem } from "@/lib/inbox-api";
+import { MailReader, NewMailModal } from "./mail";
 
 const KIND_LABEL: Record<string, string> = {
+  MAIL: "Mail",
   MENTION: "Mention", NEEDS_REPLY: "Needs reply", NEEDS_REVIEW: "Needs review", NEEDS_APPROVAL: "Needs approval",
   SUPPORT_UPDATE: "Support", MEETING_FOLLOWUP: "Meeting", DIGEST: "Digest", SYSTEM_ALERT: "Alert", CRM_OWNER_INTEREST: "Owner",
 };
@@ -23,10 +25,22 @@ const FILTERS: { value: InboxState; label: string }[] = [
 export function Inbox() {
   const [filter, setFilter] = useState<InboxState>("OPEN");
   const inbox = useInboxData(filter);
+  const toast = useToast();
+  const [selectedId, setSelectedId] = useState<string | null>(null);
+  const [newOpen, setNewOpen] = useState(false);
+
+  useEffect(() => {
+    if ((!selectedId || !inbox.items.some((i) => i.id === selectedId)) && inbox.items[0]) setSelectedId(inbox.items[0].id);
+  }, [inbox.items, selectedId]);
+
+  const selected = inbox.items.find((i) => i.id === selectedId) ?? null;
 
   return (
     <div className="view">
-      <PageHead eyebrow="Communication" title="Inbox" subtitle="Mentions, replies and updates that need your attention" icon="bell" />
+      <PageHead
+        eyebrow="Communication" title="Inbox" subtitle="Mentions, messages, system alerts and mail — all in one place" icon="bell"
+        actions={<Btn icon="plus" onClick={() => setNewOpen(true)}>New mail</Btn>}
+      />
       {!inbox.live && (
         <div style={{ margin: "0 0 14px", padding: "8px 14px", borderRadius: 10, background: "var(--panel-2)", color: "var(--muted)", fontSize: 13, border: "1px solid var(--border)" }}>
           Demo mode — running on mock data. It goes live once the Shell + be-crm are connected.
@@ -39,47 +53,100 @@ export function Inbox() {
         ))}
       </div>
 
-      <div className="card" style={{ padding: 0, overflow: "hidden" }}>
+      <div className="card" style={{ display: "flex", height: 620, padding: 0, overflow: "hidden" }}>
-        {inbox.loading && <div style={{ padding: 20, color: "var(--muted)" }}>Loading…</div>}
+        {/* Left — the unified item list */}
-        {!inbox.loading && inbox.items.length === 0 && (
+        <aside style={{ width: 360, borderRight: "1px solid var(--border)", overflowY: "auto", background: "var(--panel)" }}>
-          <div style={{ padding: 28, color: "var(--muted)", textAlign: "center" }}>Nothing here — you&apos;re all caught up 🎉</div>
+          {inbox.loading && <div style={{ padding: 20, color: "var(--muted)" }}>Loading…</div>}
-        )}
+          {!inbox.loading && inbox.items.length === 0 && (
-        {inbox.items.map((it) => (
+            <div style={{ padding: 28, color: "var(--muted)", textAlign: "center" }}>Nothing here — you&apos;re all caught up 🎉</div>
-          <InboxRow
+          )}
-            key={it.id} it={it}
+          {inbox.items.map((it) => (
-            onDone={() => inbox.transition(it.id, "DONE")}
+            <ItemRow key={it.id} it={it} active={it.id === selectedId} onClick={() => setSelectedId(it.id)} />
-            onSnooze={() => inbox.transition(it.id, "SNOOZED")}
+          ))}
-            onArchive={() => inbox.transition(it.id, "ARCHIVED")}
+        </aside>
-          />
+
-        ))}
+        {/* Right — read the mail behind the item, or the item detail */}
+        <section style={{ flex: 1, display: "flex", flexDirection: "column", minWidth: 0, background: "var(--bg)" }}>
+          {selected ? (
+            <Detail
+              it={selected}
+              onError={(m) => toast.push({ tone: "error", title: "Failed", desc: m })}
+              onDone={() => inbox.transition(selected.id, "DONE")}
+              onSnooze={() => inbox.transition(selected.id, "SNOOZED")}
+              onArchive={() => inbox.transition(selected.id, "ARCHIVED")}
+            />
+          ) : (
+            <div style={{ margin: "auto", color: "var(--muted)", textAlign: "center" }}>
+              <Icon name="bell" size={38} /><p>Select an item to read</p>
+            </div>
+          )}
+        </section>
       </div>
+
+      <NewMailModal
+        open={newOpen} onClose={() => setNewOpen(false)}
+        onSent={() => { setNewOpen(false); inbox.refetch(); toast.push({ tone: "success", title: "Sent" }); }}
+        onError={(m) => toast.push({ tone: "error", title: "Couldn't send", desc: m })}
+      />
     </div>
   );
 }
 
-function InboxRow({ it, onDone, onSnooze, onArchive }: { it: UiInboxItem; onDone: () => void; onSnooze: () => void; onArchive: () => void }) {
+function ItemRow({ it, active, onClick }: { it: UiInboxItem; active: boolean; onClick: () => void }) {
   const isMention = it.kind === "MENTION";
   return (
-    <div style={{ display: "flex", gap: 12, alignItems: "flex-start", padding: "14px 18px", borderBottom: "1px solid var(--border)" }}>
+    <button
-      <span style={{ marginTop: 2, color: isMention ? "var(--orange)" : "var(--text-2)" }}>
+      onClick={onClick}
-        <Icon name={isMention ? "chat" : "bell"} size={18} />
+      style={{
+        display: "flex", gap: 10, alignItems: "flex-start", width: "100%", textAlign: "left",
+        padding: "13px 16px", border: "none", borderBottom: "1px solid var(--border)", cursor: "pointer",
+        background: active ? "var(--panel-2)" : "transparent", color: "var(--text)",
+      }}
+    >
+      <span style={{ marginTop: 2, color: isMention ? "var(--orange)" : "var(--text-2)", flexShrink: 0 }}>
+        <Icon name={it.kind === "MAIL" ? "mail" : it.threadId ? "chat" : isMention ? "chat" : "bell"} size={18} />
       </span>
       <div style={{ flex: 1, minWidth: 0 }}>
-        <div style={{ display: "flex", gap: 8, alignItems: "center", flexWrap: "wrap" }}>
+        <div style={{ display: "flex", gap: 6, alignItems: "center", flexWrap: "wrap" }}>
           <Pill tone={isMention ? "warn" : "muted"}>{KIND_LABEL[it.kind] ?? it.kind}</Pill>
-          <span style={{ fontWeight: 600 }}>{it.title}</span>
+          <span style={{ fontWeight: 600, whiteSpace: "nowrap", overflow: "hidden", textOverflow: "ellipsis" }}>{it.title}</span>
         </div>
-        {it.summary && <div style={{ color: "var(--muted)", fontSize: 13, marginTop: 3 }}>{it.summary}</div>}
+        {it.summary && <div style={{ color: "var(--muted)", fontSize: 12.5, marginTop: 3, whiteSpace: "nowrap", overflow: "hidden", textOverflow: "ellipsis" }}>{it.summary}</div>}
       </div>
-      {it.state === "OPEN" ? (
+      {it.state !== "OPEN" && <Pill tone="muted">{it.state.toLowerCase()}</Pill>}
-        <div style={{ display: "flex", gap: 6, flexShrink: 0 }}>
+    </button>
+  );
+}
+
+function Detail({ it, onError, onDone, onSnooze, onArchive }: {
+  it: UiInboxItem; onError: (m: string) => void; onDone: () => void; onSnooze: () => void; onArchive: () => void;
+}) {
+  return (
+    <>
+      {/* Item actions bar — only for real inbox work-items. Mail isn't an inbox item
+          (no crm.inbox.transition), so it gets read/reply only, no Done/Snooze/Archive. */}
+      {it.state === "OPEN" && it.kind !== "MAIL" && (
+        <div style={{ display: "flex", gap: 6, padding: "10px 16px", borderBottom: "1px solid var(--border)", justifyContent: "flex-end" }}>
           <Btn variant="ghost" icon="clock" onClick={onSnooze}>Snooze</Btn>
           <Btn variant="outline" icon="check" onClick={onDone}>Done</Btn>
           <Btn variant="ghost" icon="x" onClick={onArchive}>Archive</Btn>
         </div>
-      ) : (
-        <Pill tone="muted">{it.state.toLowerCase()}</Pill>
       )}
-    </div>
+
+      {it.threadId ? (
+        // A message/mail item → open the conversation to read + reply.
+        // key by threadId: the SDK's useQuery only refetches when the ACTION changes, not the
+        // variables — so switching items must remount MailReader to load the new thread's history.
+        <div style={{ flex: 1, minHeight: 0 }}>
+          <MailReader key={it.threadId} threadId={it.threadId} subject={it.title} onError={onError} />
+        </div>
+      ) : (
+        // A non-threaded item (e.g. a system alert) → show its detail.
+        <div style={{ flex: 1, overflowY: "auto", padding: 22 }}>
+          <div style={{ fontWeight: 700, fontSize: 16, marginBottom: 6 }}>{it.title}</div>
+          {it.summary && <div style={{ color: "var(--muted)", fontSize: 14, lineHeight: 1.55 }}>{it.summary}</div>}
+        </div>
+      )}
+    </>
   );
 }

src/components/dashboard/leads-data.ts

@@ -0,0 +1,220 @@
+// ============================================================
+// LynkedUp Pro — Leads mock data.
+// A storm-restoration roofing pipeline: door-knocked leads in
+// the Plano, TX hail zone. Each lead carries a rich detail
+// record (contact, property, job, insurance, assignment) that
+// powers the lead-detail popup. All client-side so the screen
+// is fully interactive without a backend.
+// ============================================================
+
+export type LeadStatus = "new" | "contacted" | "appointed" | "closed";
+export type LeadPriority = "high" | "medium" | "low";
+
+export type Phone = { number: string; type: "Mobile" | "Home" | "Work"; primary?: boolean };
+export type Email = { address: string; type?: string; primary?: boolean };
+
+export type Lead = {
+  id: string;            // SAL-001
+  initials: string;
+  name: string;
+  gradient: string;
+  priority: LeadPriority;
+  status: LeadStatus;
+  tag: string;           // "Storm Zone"
+  updated: string;       // "3d ago"
+  setter: string;        // compact chip name
+
+  // storm banner
+  storm: { zone: string; date: string; detail: string };
+
+  // contact
+  phones: Phone[];
+  emails: Email[];
+
+  // property
+  property: { address: string; city: string; state: string; zip: string; type: string };
+
+  // job details
+  job: {
+    source: string; leadType: string; workType: string; tradeType: string;
+    urgency: string; canvasser: string; notes: string;
+  };
+
+  // insurance
+  insurance: {
+    company: string; claimStatus: string; claimNumber: string;
+    policyNumber: string; adjusterName: string; adjusterPhone: string;
+  };
+
+  // assignment
+  assignment: {
+    assignedTo: string; priority: string; followUp: string;
+    createdBy: string; createdAt: string;
+  };
+};
+
+const G = {
+  orange: "linear-gradient(135deg,#fda913,#fd6d13)",
+  blue: "linear-gradient(135deg,#4f8cff,#2c5cff)",
+  purple: "linear-gradient(135deg,#b07bf2,#7b53e0)",
+  green: "linear-gradient(135deg,#33c98a,#1fa46c)",
+  cyan: "linear-gradient(135deg,#34c9d6,#1f9aa4)",
+};
+
+export const LEADS: Lead[] = [
+  {
+    id: "SAL-001", initials: "JM", name: "John Martinez", gradient: G.orange,
+    priority: "high", status: "contacted", tag: "Storm Zone", updated: "3d ago", setter: "Cody",
+    storm: { zone: "E Plano / Spring Creek Pkwy", date: "2026-04-28", detail: '2.5" hail (severe)' },
+    phones: [
+      { number: "(469) 500-1000", type: "Mobile", primary: true },
+      { number: "(214) 600-2000", type: "Home" },
+    ],
+    emails: [{ address: "john.martinez@gmail.com", primary: true }],
+    property: { address: "4821 Spring Creek Pkwy", city: "Plano", state: "TX", zip: "75023", type: "Single Family" },
+    job: {
+      source: "Door Knock", leadType: "Insurance", workType: "Roof Replacement", tradeType: "Roofing",
+      urgency: "High", canvasser: "Cody Tatum",
+      notes: "Homeowner showed significant granule loss on south-facing slopes; agreed to inspection.",
+    },
+    insurance: {
+      company: "State Farm", claimStatus: "Filed", claimNumber: "CLM-2026-1000",
+      policyNumber: "POL-080000", adjusterName: "Marcus Powell", adjusterPhone: "(972) 700-3000",
+    },
+    assignment: {
+      assignedTo: "Jesus Gonzales", priority: "High", followUp: "Jun 4, 2026",
+      createdBy: "Cody Tatum", createdAt: "May 28, 2026",
+    },
+  },
+  {
+    id: "SAL-002", initials: "SK", name: "Sarah Kim", gradient: G.purple,
+    priority: "high", status: "appointed", tag: "Storm Zone", updated: "2d ago", setter: "Shelby",
+    storm: { zone: "E Plano / Custer Rd", date: "2026-04-28", detail: '2.5" hail (severe)' },
+    phones: [
+      { number: "(972) 501-1037", type: "Mobile", primary: true },
+      { number: "(214) 601-2044", type: "Home" },
+    ],
+    emails: [{ address: "sarah.kim@outlook.com", primary: true }],
+    property: { address: "4905 Custer Rd", city: "Plano", state: "TX", zip: "75023", type: "Single Family" },
+    job: {
+      source: "Door Knock", leadType: "Insurance", workType: "Roof Replacement", tradeType: "Roofing",
+      urgency: "High", canvasser: "Hannah Reyes",
+      notes: "Visible mat exposure on rear elevation. Appointment set for adjuster meet.",
+    },
+    insurance: {
+      company: "Allstate", claimStatus: "Approved", claimNumber: "CLM-2026-1037",
+      policyNumber: "POL-081037", adjusterName: "Dana Whitfield", adjusterPhone: "(972) 700-3037",
+    },
+    assignment: {
+      assignedTo: "Hannah Reyes", priority: "High", followUp: "Jun 6, 2026",
+      createdBy: "Shelby Greer", createdAt: "May 29, 2026",
+    },
+  },
+  {
+    id: "SAL-003", initials: "RC", name: "Robert Chen", gradient: G.green,
+    priority: "high", status: "closed", tag: "Storm Zone", updated: "2d ago", setter: "Dalton",
+    storm: { zone: "E Plano / Independence Pkwy", date: "2026-04-28", detail: '2.5" hail (severe)' },
+    phones: [
+      { number: "(469) 502-1074", type: "Mobile", primary: true },
+    ],
+    emails: [{ address: "robert.chen@gmail.com", primary: true }],
+    property: { address: "5012 Independence Pkwy", city: "Plano", state: "TX", zip: "75023", type: "Single Family" },
+    job: {
+      source: "Door Knock", leadType: "Insurance", workType: "Roof Replacement", tradeType: "Roofing",
+      urgency: "High", canvasser: "Travis Boone",
+      notes: "Full replacement approved and installed. Final invoice cleared.",
+    },
+    insurance: {
+      company: "Farmers", claimStatus: "Paid", claimNumber: "CLM-2026-1074",
+      policyNumber: "POL-081074", adjusterName: "Leah Ortiz", adjusterPhone: "(972) 700-3074",
+    },
+    assignment: {
+      assignedTo: "Travis Boone", priority: "High", followUp: "—",
+      createdBy: "Dalton Pruitt", createdAt: "May 20, 2026",
+    },
+  },
+  {
+    id: "SAL-004", initials: "MG", name: "Maria Garcia", gradient: G.cyan,
+    priority: "high", status: "closed", tag: "Storm Zone", updated: "2d ago", setter: "Hannah",
+    storm: { zone: "E Plano / Alma Dr", date: "2026-04-28", detail: '2.5" hail (severe)' },
+    phones: [
+      { number: "(972) 503-1111", type: "Mobile", primary: true },
+    ],
+    emails: [{ address: "maria.garcia@gmail.com", primary: true }],
+    property: { address: "4720 Alma Dr", city: "Plano", state: "TX", zip: "75023", type: "Single Family" },
+    job: {
+      source: "Door Knock", leadType: "Insurance", workType: "Roof Replacement", tradeType: "Roofing",
+      urgency: "High", canvasser: "Shelby Greer",
+      notes: "Signed contract; build complete. Awaiting review request.",
+    },
+    insurance: {
+      company: "USAA", claimStatus: "Paid", claimNumber: "CLM-2026-1111",
+      policyNumber: "POL-081111", adjusterName: "Grant Mueller", adjusterPhone: "(972) 700-3111",
+    },
+    assignment: {
+      assignedTo: "Shelby Greer", priority: "High", followUp: "—",
+      createdBy: "Hannah Reyes", createdAt: "May 18, 2026",
+    },
+  },
+  {
+    id: "SAL-005", initials: "DT", name: "David Thompson", gradient: G.blue,
+    priority: "high", status: "appointed", tag: "Storm Zone", updated: "1d ago", setter: "Travis",
+    storm: { zone: "E Plano / Spring Creek Pkwy", date: "2026-04-28", detail: '2.5" hail (severe)' },
+    phones: [
+      { number: "(469) 504-1148", type: "Mobile", primary: true },
+      { number: "(214) 604-2148", type: "Work" },
+    ],
+    emails: [{ address: "david.thompson@gmail.com", primary: true }],
+    property: { address: "5130 Spring Creek Pkwy", city: "Plano", state: "TX", zip: "75023", type: "Single Family" },
+    job: {
+      source: "Door Knock", leadType: "Insurance", workType: "Roof Replacement", tradeType: "Roofing",
+      urgency: "High", canvasser: "Dalton Pruitt",
+      notes: "Adjuster appointment confirmed for next week. Bring hail map + photos.",
+    },
+    insurance: {
+      company: "Liberty Mutual", claimStatus: "Filed", claimNumber: "CLM-2026-1148",
+      policyNumber: "POL-081148", adjusterName: "Priya Nair", adjusterPhone: "(972) 700-3148",
+    },
+    assignment: {
+      assignedTo: "Dalton Pruitt", priority: "High", followUp: "Jun 9, 2026",
+      createdBy: "Travis Boone", createdAt: "May 30, 2026",
+    },
+  },
+];
+
+// Header stat — the full book is larger than the loaded page.
+export const TOTAL_LEADS = 35;
+
+export const STATUS_META: Record<LeadStatus, { label: string; tone: string }> = {
+  new: { label: "New", tone: "blue" },
+  contacted: { label: "Contacted", tone: "orange" },
+  appointed: { label: "Appointed", tone: "purple" },
+  closed: { label: "Closed", tone: "green" },
+};
+
+export const PRIORITY_META: Record<LeadPriority, { label: string; tone: string }> = {
+  high: { label: "High", tone: "red" },
+  medium: { label: "Medium", tone: "orange" },
+  low: { label: "Low", tone: "muted" },
+};
+
+/* ---------------------------------------------------------- */
+/* Reps + option lists — power the New Lead form              */
+/* ---------------------------------------------------------- */
+
+export type Rep = { id: string; initials: string; name: string; email: string };
+
+export const REPS: Rep[] = [
+  { id: "LUP-1040", initials: "CT", name: "Cody Tatum", email: "cody.tatum@lynkeduppro.com" },
+  { id: "LUP-1041", initials: "HR", name: "Hannah Reyes", email: "hannah.reyes@lynkeduppro.com" },
+  { id: "LUP-1042", initials: "TB", name: "Travis Boone", email: "travis.boone@lynkeduppro.com" },
+  { id: "LUP-1043", initials: "SG", name: "Shelby Greer", email: "shelby.greer@lynkeduppro.com" },
+  { id: "LUP-1044", initials: "DP", name: "Dalton Pruitt", email: "dalton.pruitt@lynkeduppro.com" },
+];
+
+export const LEAD_SOURCES = ["Door Knock", "Referral", "Storm Chase", "Mailer / Postcard", "Sign Call", "Insurance Agent Referral", "Repeat Customer", "Social Media", "Other"];
+export const LEAD_TYPES = ["Insurance", "Retail"];
+export const WORK_TYPES = ["Roof Replacement", "Roof Repair", "Inspection", "Gutter Install"];
+export const TRADE_TYPES = ["Roofing", "Gutters", "Siding", "Windows"];
+export const PROPERTY_TYPES = ["Single Family", "Multi Family", "Commercial"];
+export const CLAIM_STATUSES = ["Not Filed", "Filed", "Approved", "Paid", "Denied"];

src/components/dashboard/leads.tsx

@@ -0,0 +1,615 @@
+"use client";
+
+// ============================================================
+// Leads — storm-restoration pipeline board.
+//   · Hero head : storm banner + headline stats (by status)
+//   · Toolbar   : search + status filter tabs
+//   · Board     : lead cards (avatar, priority ring, status,
+//                 address, phone, source, rep, updated)
+//   · Detail    : click a lead → rich popup with Contact,
+//                 Property, Job Details, Insurance, Assignment
+// Data comes from leads-data.ts (client-side mock).
+// ============================================================
+
+import { useMemo, useState, type ReactNode } from "react";
+import { Avatar, Btn, Field, Icon, Modal, PageHead, Pill, Segmented, SegTabs, useToast } from "./ui";
+import {
+  LEADS, TOTAL_LEADS, STATUS_META, PRIORITY_META,
+  REPS, LEAD_SOURCES, WORK_TYPES, TRADE_TYPES, CLAIM_STATUSES,
+  type Lead, type LeadStatus,
+} from "./leads-data";
+
+const STATUS_TABS: { value: "all" | LeadStatus; label: string }[] = [
+  { value: "all", label: "All" },
+  { value: "new", label: "New" },
+  { value: "contacted", label: "Contacted" },
+  { value: "appointed", label: "Appointed" },
+  { value: "closed", label: "Closed" },
+];
+
+export function Leads() {
+  const toast = useToast();
+  const [query, setQuery] = useState("");
+  const [filter, setFilter] = useState<"all" | LeadStatus>("all");
+  const [selected, setSelected] = useState<Lead | null>(null);
+  const [newOpen, setNewOpen] = useState(false);
+
+  const countByStatus = useMemo(() => {
+    const m: Record<string, number> = {};
+    for (const l of LEADS) m[l.status] = (m[l.status] ?? 0) + 1;
+    return m;
+  }, []);
+
+  const filtered = useMemo(() => {
+    const q = query.trim().toLowerCase();
+    return LEADS.filter((l) => {
+      const matchStatus = filter === "all" || l.status === filter;
+      const hay = `${l.name} ${l.property.address} ${l.property.city} ${l.job.source} ${l.job.canvasser}`.toLowerCase();
+      return matchStatus && (!q || hay.includes(q));
+    });
+  }, [query, filter]);
+
+  return (
+    <div className="view leads">
+      <PageHead
+        eyebrow="Sales"
+        title="Leads"
+        subtitle={`${TOTAL_LEADS} total leads · Plano hail zone · storm 2026-04-28`}
+        icon="leads"
+        actions={<Btn icon="plus" onClick={() => setNewOpen(true)}>New Lead</Btn>}
+      />
+
+      {/* ---- stat strip ---------------------------------------- */}
+      <div className="leads-stats">
+        <StatCard label="Total leads" value={TOTAL_LEADS} icon="leads" tone="orange" />
+        <StatCard label="New" value={countByStatus.new ?? 0} icon="star" tone="blue" />
+        <StatCard label="Contacted" value={countByStatus.contacted ?? 0} icon="phone" tone="orange" />
+        <StatCard label="Appointed" value={countByStatus.appointed ?? 0} icon="clock" tone="purple" />
+        <StatCard label="Closed" value={countByStatus.closed ?? 0} icon="check-circle" tone="green" />
+      </div>
+
+      {/* ---- toolbar ------------------------------------------- */}
+      <div className="leads-toolbar">
+        <div className="leads-search">
+          <Icon name="search" size={16} />
+          <input
+            value={query}
+            onChange={(e) => setQuery(e.target.value)}
+            placeholder="Search by name, address, source…"
+            aria-label="Search leads"
+          />
+          {query && <button className="leads-search-x" aria-label="Clear" onClick={() => setQuery("")}><Icon name="x" size={14} /></button>}
+        </div>
+        <div className="leads-tabs" role="tablist">
+          {STATUS_TABS.map((t) => (
+            <button
+              key={t.value}
+              role="tab"
+              aria-selected={filter === t.value}
+              className={`leads-tab ${filter === t.value ? "active" : ""}`}
+              onClick={() => setFilter(t.value)}
+            >
+              {t.label}
+            </button>
+          ))}
+        </div>
+      </div>
+
+      {/* ---- board --------------------------------------------- */}
+      {filtered.length === 0 ? (
+        <div className="card leads-empty">
+          <Icon name="search" size={30} />
+          <h3>No leads match</h3>
+          <p>Try a different search or clear the status filter.</p>
+        </div>
+      ) : (
+        <div className="leads-grid">
+          {filtered.map((l) => (
+            <LeadCard key={l.id} lead={l} onOpen={() => setSelected(l)} />
+          ))}
+        </div>
+      )}
+
+      <LeadDetail lead={selected} onClose={() => setSelected(null)} />
+      <NewLead open={newOpen} onClose={() => setNewOpen(false)} />
+    </div>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* Stat card                                                   */
+/* ---------------------------------------------------------- */
+
+function StatCard({ label, value, icon, tone }: { label: string; value: number; icon: string; tone: string }) {
+  return (
+    <div className={`leads-stat tone-${tone}`}>
+      <span className="leads-stat-ic"><Icon name={icon} size={17} /></span>
+      <div className="leads-stat-body">
+        <div className="leads-stat-val">{value}</div>
+        <div className="leads-stat-lbl">{label}</div>
+      </div>
+    </div>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* Lead card                                                   */
+/* ---------------------------------------------------------- */
+
+function LeadCard({ lead, onOpen }: { lead: Lead; onOpen: () => void }) {
+  const status = STATUS_META[lead.status];
+  const priority = PRIORITY_META[lead.priority];
+  const primaryPhone = lead.phones.find((p) => p.primary) ?? lead.phones[0];
+
+  return (
+    <button className="lead-card" onClick={onOpen}>
+      <div className="lead-card-top">
+        <span className={`lead-ava prio-${lead.priority}`}>
+          <Avatar initials={lead.initials} gradient={lead.gradient} size={46} />
+        </span>
+        <div className="lead-card-id">
+          <div className="lead-card-name">{lead.name}</div>
+          <div className="lead-card-sub"><span className="lead-code">{lead.id}</span> · <Icon name="storm" size={12} /> {lead.tag}</div>
+        </div>
+        <Pill tone={priority.tone}><Icon name="alert" size={11} /> {priority.label}</Pill>
+      </div>
+
+      <div className="lead-card-row"><Icon name="pin" size={14} /><span>{lead.property.address}, {lead.property.city}, {lead.property.state}</span></div>
+      <div className="lead-card-row"><Icon name="phone" size={14} /><span>{primaryPhone?.number}</span></div>
+
+      <div className="lead-card-foot">
+        <Pill tone={status.tone}>{status.label}</Pill>
+        <span className="lead-source"><Icon name="pin" size={12} /> {lead.job.source}</span>
+        <span className="lead-card-spacer" />
+        <span className="lead-rep" title={`Canvasser: ${lead.job.canvasser}`}>{lead.job.canvasser}</span>
+        <span className="lead-updated">{lead.updated}</span>
+      </div>
+    </button>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* Lead detail popup                                           */
+/* ---------------------------------------------------------- */
+
+function LeadDetail({ lead, onClose }: { lead: Lead | null; onClose: () => void }) {
+  if (!lead) return null;
+  const status = STATUS_META[lead.status];
+  const priority = PRIORITY_META[lead.priority];
+
+  return (
+    <Modal
+      open={!!lead}
+      onClose={onClose}
+      size="lg"
+      title={lead.name}
+      subtitle={`${lead.id} · ${lead.tag}`}
+      icon="leads"
+      footer={
+        <>
+          <Btn variant="ghost" icon="phone">Call</Btn>
+          <Btn variant="outline" icon="mail">Email</Btn>
+          <Btn icon="check-circle">Update Status</Btn>
+        </>
+      }
+    >
+      <div className="lead-detail">
+        {/* identity strip */}
+        <div className="ld-identity">
+          <Avatar initials={lead.initials} gradient={lead.gradient} size={54} />
+          <div className="ld-identity-body">
+            <div className="ld-identity-name">{lead.name}</div>
+            <div className="ld-identity-pills">
+              <Pill tone={status.tone}>{status.label}</Pill>
+              <Pill tone={priority.tone}><Icon name="alert" size={11} /> {priority.label}</Pill>
+            </div>
+          </div>
+        </div>
+
+        {/* storm banner */}
+        <div className="ld-storm">
+          <span className="ld-storm-ic"><Icon name="storm" size={18} /></span>
+          <div>
+            <div className="ld-storm-zone">{lead.storm.zone}</div>
+            <div className="ld-storm-meta">{lead.storm.date} · {lead.storm.detail}</div>
+          </div>
+        </div>
+
+        <div className="ld-grid">
+          {/* Contact */}
+          <Section title="Contact" icon="user">
+            <div className="ld-sublabel">Phone Numbers</div>
+            {lead.phones.map((p, i) => (
+              <div className="ld-contact-row" key={i}>
+                <Icon name="phone" size={14} />
+                <span className="ld-contact-val">{p.number}</span>
+                <span className="ld-contact-tag">{p.type}</span>
+                {p.primary && <Pill tone="green">Primary</Pill>}
+              </div>
+            ))}
+            <div className="ld-sublabel">Email Addresses</div>
+            {lead.emails.map((e, i) => (
+              <div className="ld-contact-row" key={i}>
+                <Icon name="mail" size={14} />
+                <span className="ld-contact-val">{e.address}</span>
+                {e.primary && <Pill tone="green">Primary</Pill>}
+              </div>
+            ))}
+          </Section>
+
+          {/* Property */}
+          <Section title="Property" icon="owners">
+            <Dl label="Address" value={lead.property.address} />
+            <Dl label="City" value={lead.property.city} />
+            <Dl label="State" value={lead.property.state} />
+            <Dl label="ZIP" value={lead.property.zip} />
+            <Dl label="Property Type" value={lead.property.type} />
+          </Section>
+
+          {/* Job Details */}
+          <Section title="Job Details" icon="projects">
+            <Dl label="Lead Source" value={lead.job.source} />
+            <Dl label="Lead Type" value={lead.job.leadType} />
+            <Dl label="Work Type" value={lead.job.workType} />
+            <Dl label="Trade Type" value={lead.job.tradeType} />
+            <Dl label="Urgency" value={lead.job.urgency} />
+            <Dl label="Canvasser" value={lead.job.canvasser} />
+            <div className="ld-notes">
+              <div className="ld-sublabel">Field Notes</div>
+              <p>{lead.job.notes}</p>
+            </div>
+          </Section>
+
+          {/* Insurance */}
+          <Section title="Insurance" icon="shield">
+            <Dl label="Insurance Company" value={lead.insurance.company} />
+            <Dl label="Claim Status" value={lead.insurance.claimStatus} />
+            <Dl label="Claim Number" value={lead.insurance.claimNumber} />
+            <Dl label="Policy Number" value={lead.insurance.policyNumber} />
+            <Dl label="Adjuster Name" value={lead.insurance.adjusterName} />
+            <Dl label="Adjuster Phone" value={lead.insurance.adjusterPhone} />
+          </Section>
+
+          {/* Assignment */}
+          <Section title="Assignment" icon="team" wide>
+            <div className="ld-assign">
+              <Dl label="Assigned To" value={lead.assignment.assignedTo} />
+              <Dl label="Priority" value={lead.assignment.priority} />
+              <Dl label="Follow-Up Date" value={lead.assignment.followUp} />
+              <Dl label="Created By" value={lead.assignment.createdBy} />
+              <Dl label="Created At" value={lead.assignment.createdAt} />
+            </div>
+          </Section>
+        </div>
+      </div>
+    </Modal>
+  );
+}
+
+function Section({ title, icon, children, wide }: { title: string; icon: string; children: ReactNode; wide?: boolean }) {
+  return (
+    <div className={`ld-section ${wide ? "wide" : ""}`}>
+      <div className="ld-section-head"><Icon name={icon} size={15} /> {title}</div>
+      <div className="ld-section-body">{children}</div>
+    </div>
+  );
+}
+
+function Dl({ label, value }: { label: string; value: string }) {
+  return (
+    <div className="ld-dl">
+      <span className="ld-dl-k">{label}</span>
+      <span className="ld-dl-v">{value}</span>
+    </div>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* New Lead — Quick / Full Form intake                         */
+/* ---------------------------------------------------------- */
+
+type Priority = "Low" | "Medium" | "High";
+type Urgency = "Standard" | "High" | "Emergency";
+type PhoneRow = { number: string; type: string };
+type EmailRow = { address: string };
+
+const FULL_STEPS = [
+  { value: "contact", label: "Contact", icon: "user" },
+  { value: "property", label: "Property", icon: "owners" },
+  { value: "job", label: "Job Details", icon: "projects" },
+  { value: "insurance", label: "Insurance", icon: "shield" },
+  { value: "assignment", label: "Assignment", icon: "team" },
+];
+
+const LEAD_TYPE_OPTS = ["Residential", "Commercial", "Multi-Family"];
+const PROPERTY_TYPE_OPTS = ["Residential", "Commercial", "Multi-Family", "Industrial"];
+
+const BLANK = {
+  firstName: "", lastName: "",
+  phones: [{ number: "", type: "Mobile" }] as PhoneRow[],
+  emails: [] as EmailRow[],
+  address: "", city: "", state: "TX", zip: "", propertyType: "",
+  photos: [] as string[],
+  source: "", referralNote: "", canvasser: "", leadType: "", workType: "", tradeType: "", urgency: "Standard" as Urgency, notes: "",
+  insCompany: "", claimNumber: "", claimStatus: "", adjusterName: "", adjusterPhone: "", policyNumber: "",
+  assignRep: "", priority: "Medium" as Priority, followUp: "",
+};
+
+function NewLead({ open, onClose }: { open: boolean; onClose: () => void }) {
+  const toast = useToast();
+  const [mode, setMode] = useState<"quick" | "full">("quick");
+  const [section, setSection] = useState("contact");
+  const [f, setF] = useState({ ...BLANK });
+
+  const set = (k: string) => (e: { target: { value: string } }) =>
+    setF((s) => ({ ...s, [k]: e.target.value }) as typeof BLANK);
+
+  // multi-value handlers
+  const addPhone = () => setF((s) => ({ ...s, phones: [...s.phones, { number: "", type: "Mobile" }] }));
+  const setPhone = (i: number, key: "number" | "type", v: string) => setF((s) => ({ ...s, phones: s.phones.map((p, j) => (j === i ? { ...p, [key]: v } : p)) }));
+  const removePhone = (i: number) => setF((s) => ({ ...s, phones: s.phones.filter((_, j) => j !== i) }));
+  const addEmail = () => setF((s) => ({ ...s, emails: [...s.emails, { address: "" }] }));
+  const setEmail = (i: number, v: string) => setF((s) => ({ ...s, emails: s.emails.map((e, j) => (j === i ? { address: v } : e)) }));
+  const removeEmail = (i: number) => setF((s) => ({ ...s, emails: s.emails.filter((_, j) => j !== i) }));
+  const addPhoto = () => setF((s) => ({ ...s, photos: [...s.photos, `Photo ${s.photos.length + 1}`] }));
+
+  function reset() { setF({ ...BLANK, phones: [{ number: "", type: "Mobile" }], emails: [], photos: [] }); setMode("quick"); setSection("contact"); }
+  function close() { reset(); onClose(); }
+
+  function submit() {
+    const name = `${f.firstName} ${f.lastName}`.trim();
+    if (!name) { toast.push({ tone: "error", title: "Name required", desc: "Enter the homeowner's first or last name." }); return; }
+    toast.push({ tone: "success", title: "Lead created", desc: `${name} added to the Plano pipeline.` });
+    close();
+  }
+
+  const repOptions = [{ id: "", initials: "—", name: "Unassigned" }, ...REPS];
+
+  const stepIdx = FULL_STEPS.findIndex((s) => s.value === section);
+  const isFirstStep = stepIdx <= 0;
+  const isLastStep = stepIdx === FULL_STEPS.length - 1;
+  const goNext = () => { if (!isLastStep) setSection(FULL_STEPS[stepIdx + 1].value); };
+  const goBack = () => { if (!isFirstStep) setSection(FULL_STEPS[stepIdx - 1].value); };
+
+  return (
+    <Modal
+      open={open}
+      onClose={close}
+      size="lg"
+      title="New Lead"
+      subtitle="Full lead profile with insurance and assignment details."
+      icon="plus"
+      footer={
+        mode === "full" ? (
+          <>
+            <Btn variant="ghost" onClick={close}>Cancel</Btn>
+            {!isFirstStep && <Btn variant="ghost" onClick={goBack}>Back</Btn>}
+            {isLastStep
+              ? <Btn icon="check" onClick={submit}>Create Lead</Btn>
+              : <Btn icon="arrow" onClick={goNext}>Next</Btn>}
+          </>
+        ) : (
+          <>
+            <Btn variant="ghost" onClick={close}>Cancel</Btn>
+            <Btn icon="check" onClick={submit}>Create Lead</Btn>
+          </>
+        )
+      }
+    >
+      <div className="nl-form">
+        <Segmented
+          value={mode}
+          onChange={(v) => setMode(v as "quick" | "full")}
+          options={[{ value: "quick", label: "Quick", icon: "star" }, { value: "full", label: "Full Form", icon: "edit" }]}
+        />
+
+        {mode === "quick" ? (
+          <div className="nl-grid">
+            <Field label="First name" required><input className="ds-input" value={f.firstName} onChange={set("firstName")} placeholder="John" /></Field>
+            <Field label="Last name"><input className="ds-input" value={f.lastName} onChange={set("lastName")} placeholder="Smith" /></Field>
+            <Field label="Phone"><input className="ds-input" value={f.phones[0]?.number ?? ""} onChange={(e) => setPhone(0, "number", e.target.value)} placeholder="(555) 000-0000" /></Field>
+            <div className="nl-full"><Field label="Street address"><input className="ds-input" value={f.address} onChange={set("address")} placeholder="123 Main St" /></Field></div>
+            <Field label="City"><input className="ds-input" value={f.city} onChange={set("city")} placeholder="Plano" /></Field>
+            <Field label="State"><input className="ds-input" value={f.state} onChange={set("state")} /></Field>
+            <Field label="ZIP"><input className="ds-input" value={f.zip} onChange={set("zip")} placeholder="75023" /></Field>
+            <Field label="Lead source"><Select value={f.source} onChange={set("source")} options={LEAD_SOURCES} placeholder="How did you find this lead?" /></Field>
+            {f.source === "Referral" && (
+              <div className="nl-full"><Field label="Referral note"><textarea className="ds-textarea" rows={3} value={f.referralNote} onChange={set("referralNote")} placeholder="Who referred this lead? Any details…" /></Field></div>
+            )}
+            {f.source === "Door Knock" && (
+              <div className="nl-full"><Field label="Canvasser"><CanvasserSearch value={f.canvasser} onChange={(v) => setF((s) => ({ ...s, canvasser: v }))} options={REPS} /></Field></div>
+            )}
+            <div className="nl-full"><PriorityPicker value={f.priority} onChange={(p) => setF((s) => ({ ...s, priority: p }))} /></div>
+            <Field label="Follow-up date"><input className="ds-input" type="date" value={f.followUp} onChange={set("followUp")} /></Field>
+          </div>
+        ) : (
+          <>
+            <SegTabs
+              value={section}
+              onChange={setSection}
+              tabs={FULL_STEPS}
+            />
+
+            {section === "contact" && (
+              <div className="nl-grid">
+                <Field label="First Name" required><input className="ds-input" value={f.firstName} onChange={set("firstName")} placeholder="John" /></Field>
+                <Field label="Last Name"><input className="ds-input" value={f.lastName} onChange={set("lastName")} placeholder="Smith" /></Field>
+
+                <div className="nl-full">
+                  <div className="ds-field-lbl">Phone Numbers</div>
+                  {f.phones.map((p, i) => (
+                    <div className="nl-multirow" key={i}>
+                      <input className="ds-input" value={p.number} onChange={(e) => setPhone(i, "number", e.target.value)} placeholder="(555) 000-0000" />
+                      <select className="ds-select nl-typesel" value={p.type} onChange={(e) => setPhone(i, "type", e.target.value)}>
+                        {["Mobile", "Home", "Work"].map((t) => <option key={t} value={t}>{t}</option>)}
+                      </select>
+                      {f.phones.length > 1 && <button type="button" className="nl-rowx" aria-label="Remove phone" onClick={() => removePhone(i)}><Icon name="trash" size={15} /></button>}
+                    </div>
+                  ))}
+                  <button type="button" className="nl-add" onClick={addPhone}><Icon name="plus" size={14} /> Add Phone</button>
+                </div>
+
+                <div className="nl-full">
+                  <div className="ds-field-lbl">Email Addresses</div>
+                  {f.emails.length === 0 && <div className="nl-empty">No emails added yet.</div>}
+                  {f.emails.map((em, i) => (
+                    <div className="nl-multirow" key={i}>
+                      <input className="ds-input" type="email" value={em.address} onChange={(e) => setEmail(i, e.target.value)} placeholder="name@email.com" />
+                      <button type="button" className="nl-rowx" aria-label="Remove email" onClick={() => removeEmail(i)}><Icon name="trash" size={15} /></button>
+                    </div>
+                  ))}
+                  <button type="button" className="nl-add" onClick={addEmail}><Icon name="plus" size={14} /> Add Email</button>
+                </div>
+              </div>
+            )}
+
+            {section === "property" && (
+              <div className="nl-grid">
+                <div className="nl-full"><Field label="Street Address"><input className="ds-input" value={f.address} onChange={set("address")} placeholder="123 Main St" /></Field></div>
+                <Field label="City"><input className="ds-input" value={f.city} onChange={set("city")} placeholder="Plano" /></Field>
+                <Field label="State"><input className="ds-input" value={f.state} onChange={set("state")} placeholder="TX" /></Field>
+                <Field label="ZIP"><input className="ds-input" value={f.zip} onChange={set("zip")} placeholder="75023" /></Field>
+                <Field label="Property Type"><Select value={f.propertyType} onChange={set("propertyType")} options={PROPERTY_TYPE_OPTS} placeholder="Residential, Commercial…" /></Field>
+                <div className="nl-full">
+                  <div className="ds-field-lbl">Site Photos</div>
+                  <button type="button" className="nl-photos" onClick={addPhoto}>
+                    <Icon name="camera" size={22} />
+                    <span className="nl-photos-t">Tap to add photos</span>
+                    <span className="nl-photos-s">Camera · Gallery · Multiple allowed</span>
+                  </button>
+                  {f.photos.length > 0 && (
+                    <div className="nl-photo-chips">
+                      {f.photos.map((p, i) => <span key={i} className="nl-photo-chip"><Icon name="check" size={12} /> {p}</span>)}
+                    </div>
+                  )}
+                </div>
+              </div>
+            )}
+
+            {section === "job" && (
+              <div className="nl-grid">
+                <Field label="Lead Source"><Select value={f.source} onChange={set("source")} options={LEAD_SOURCES} placeholder="How did you find this lead?" /></Field>
+                <Field label="Lead Type"><Select value={f.leadType} onChange={set("leadType")} options={LEAD_TYPE_OPTS} placeholder="Residential, Commercial…" /></Field>
+                <Field label="Work Type"><Select value={f.workType} onChange={set("workType")} options={WORK_TYPES} placeholder="Roof Replacement, Repair…" /></Field>
+                <Field label="Trade Type"><Select value={f.tradeType} onChange={set("tradeType")} options={TRADE_TYPES} placeholder="Roofing, Gutter, Siding…" /></Field>
+                <div className="nl-full"><UrgencyPicker value={f.urgency} onChange={(u) => setF((s) => ({ ...s, urgency: u }))} /></div>
+                <div className="nl-full"><Field label="Notes"><textarea className="ds-textarea" rows={3} value={f.notes} onChange={set("notes")} placeholder="First impression, visible damage, special circumstances…" /></Field></div>
+              </div>
+            )}
+
+            {section === "insurance" && (
+              <div className="nl-grid">
+                <div className="nl-full"><Field label="Insurance Company"><input className="ds-input" value={f.insCompany} onChange={set("insCompany")} placeholder="State Farm" /></Field></div>
+                <Field label="Claim Number"><input className="ds-input" value={f.claimNumber} onChange={set("claimNumber")} placeholder="e.g. CLM-2026-00482" /></Field>
+                <Field label="Claim Status"><Select value={f.claimStatus} onChange={set("claimStatus")} options={CLAIM_STATUSES} placeholder="Select status…" /></Field>
+                <Field label="Adjuster Name"><input className="ds-input" value={f.adjusterName} onChange={set("adjusterName")} placeholder="Full name" /></Field>
+                <Field label="Adjuster Phone"><input className="ds-input" value={f.adjusterPhone} onChange={set("adjusterPhone")} placeholder="(555) 000-0000" /></Field>
+                <div className="nl-full"><Field label="Policy Number"><input className="ds-input" value={f.policyNumber} onChange={set("policyNumber")} placeholder="e.g. POL-7734892-A" /></Field></div>
+              </div>
+            )}
+
+            {section === "assignment" && (
+              <div className="nl-grid">
+                <div className="nl-full"><Field label="Assign Rep"><RepSelect value={f.assignRep} onChange={set("assignRep")} options={repOptions} /></Field></div>
+                <div className="nl-full"><PriorityPicker value={f.priority} onChange={(p) => setF((s) => ({ ...s, priority: p }))} /></div>
+                <Field label="Follow-up Date"><input className="ds-input" type="date" value={f.followUp} onChange={set("followUp")} /></Field>
+              </div>
+            )}
+          </>
+        )}
+      </div>
+    </Modal>
+  );
+}
+
+function Select({ value, onChange, options, placeholder }: { value: string; onChange: (e: { target: { value: string } }) => void; options: string[]; placeholder?: string }) {
+  return (
+    <select className={`ds-select ${!value && placeholder ? "is-placeholder" : ""}`} value={value} onChange={onChange}>
+      {placeholder && <option value="" disabled>{placeholder}</option>}
+      {options.map((o) => <option key={o} value={o}>{o}</option>)}
+    </select>
+  );
+}
+
+function RepSelect({ value, onChange, options }: { value: string; onChange: (e: { target: { value: string } }) => void; options: { id: string; initials: string; name: string }[] }) {
+  return (
+    <select className="ds-select" value={value} onChange={onChange}>
+      {options.map((r) => <option key={r.id || "none"} value={r.id}>{r.id ? `${r.name} · ${r.id}` : "— Unassigned"}</option>)}
+    </select>
+  );
+}
+
+function CanvasserSearch({ value, onChange, options }: { value: string; onChange: (v: string) => void; options: { id: string; initials: string; name: string; email: string }[] }) {
+  const [query, setQuery] = useState("");
+  const [open, setOpen] = useState(false);
+  const selected = options.find((o) => o.id === value);
+  const matches = useMemo(() => {
+    const q = query.trim().toLowerCase();
+    if (!q) return options;
+    return options.filter((o) => o.name.toLowerCase().includes(q) || o.email.toLowerCase().includes(q));
+  }, [query, options]);
+
+  if (selected) {
+    return (
+      <div className="nl-canvasser-chip">
+        <Avatar initials={selected.initials} size={28} />
+        <span className="nl-canvasser-name">{selected.name}</span>
+        <span className="nl-canvasser-email">{selected.email}</span>
+        <button type="button" className="nl-canvasser-clear" onClick={() => { onChange(""); setQuery(""); }} aria-label="Clear canvasser"><Icon name="x" size={14} /></button>
+      </div>
+    );
+  }
+
+  return (
+    <div className="nl-canvasser">
+      <input
+        className="ds-input"
+        value={query}
+        onChange={(e) => { setQuery(e.target.value); setOpen(true); }}
+        onFocus={() => setOpen(true)}
+        onBlur={() => setTimeout(() => setOpen(false), 150)}
+        placeholder="Search canvasser by name or email"
+      />
+      {open && matches.length > 0 && (
+        <div className="nl-canvasser-menu">
+          {matches.map((o) => (
+            <button key={o.id} type="button" className="nl-canvasser-opt" onMouseDown={(e) => { e.preventDefault(); onChange(o.id); setQuery(""); setOpen(false); }}>
+              <Avatar initials={o.initials} size={26} />
+              <span className="nl-canvasser-name">{o.name}</span>
+              <span className="nl-canvasser-email">{o.email}</span>
+            </button>
+          ))}
+        </div>
+      )}
+      {open && matches.length === 0 && (
+        <div className="nl-canvasser-menu"><div className="nl-canvasser-empty">No canvasser found</div></div>
+      )}
+    </div>
+  );
+}
+
+function PriorityPicker({ value, onChange }: { value: Priority; onChange: (p: Priority) => void }) {
+  return (
+    <div className="ds-field">
+      <span className="ds-field-lbl">Priority</span>
+      <div className="nl-prio">
+        {(["Low", "Medium", "High"] as Priority[]).map((p) => (
+          <button key={p} type="button" className={`nl-prio-btn ${value === p ? `active ${p.toLowerCase()}` : ""}`} onClick={() => onChange(p)}>{p}</button>
+        ))}
+      </div>
+    </div>
+  );
+}
+
+function UrgencyPicker({ value, onChange }: { value: Urgency; onChange: (u: Urgency) => void }) {
+  return (
+    <div className="ds-field">
+      <span className="ds-field-lbl">Urgency</span>
+      <div className="nl-prio">
+        {(["Standard", "High", "Emergency"] as Urgency[]).map((u) => (
+          <button key={u} type="button" className={`nl-prio-btn urg ${value === u ? `active ${u.toLowerCase()}` : ""}`} onClick={() => onChange(u)}>{u}</button>
+        ))}
+      </div>
+    </div>
+  );
+}

src/components/dashboard/mail.tsx

@@ -0,0 +1,231 @@
+"use client";
+
+// ============================================================
+// Mail components used INSIDE the Inbox (not a separate tab).
+// The Inbox is the one unified surface — mentions, system messages
+// and mail all live there. These render the mail body + reply, and
+// compose a new message. HTML bodies render in a sandboxed iframe.
+// ============================================================
+
+import { type CSSProperties, useEffect, useRef, useState } from "react";
+import { Avatar, Btn, Field, Icon, Modal, Pill } from "./ui";
+import { useMailThread, useMailCompose, type MailAttachment, type MailPerson } from "@/lib/mail-api";
+import { useUploadAttachment, useDownloadUrl, isImage, type UploadedAttachment } from "@/lib/media-api";
+
+const timeOf = (iso?: string) => {
+  if (!iso) return "";
+  const d = new Date(iso);
+  return Number.isNaN(+d) ? "" : d.toLocaleString([], { month: "short", day: "numeric", hour: "2-digit", minute: "2-digit" });
+};
+const CUSTOMER_GRAD = "linear-gradient(135deg,#10b981,#059669)";
+const inputStyle: CSSProperties = {
+  width: "100%", padding: "9px 12px", borderRadius: 10, border: "1px solid var(--border)",
+  background: "var(--panel)", color: "var(--text)", fontSize: 14, outline: "none",
+};
+
+function fmtBytes(n: number): string {
+  if (!n) return "";
+  if (n < 1024) return `${n} B`;
+  if (n < 1024 * 1024) return `${(n / 1024).toFixed(0)} KB`;
+  return `${(n / (1024 * 1024)).toFixed(1)} MB`;
+}
+
+/** Resolves a signed URL for a stored attachment and renders it inline (image) or as a file chip. */
+function MailAttachmentView({ att }: { att: MailAttachment }) {
+  const getUrl = useDownloadUrl();
+  const [url, setUrl] = useState<string | null>(null);
+  useEffect(() => {
+    let alive = true;
+    getUrl(att.contentRef, att.mimeType).then((u) => { if (alive) setUrl(u); }).catch(() => {});
+    return () => { alive = false; };
+  }, [att.contentRef, att.mimeType, getUrl]);
+
+  const label = att.filename || "Attachment";
+  if (isImage(att.mimeType)) {
+    return url
+      ? <a href={url} target="_blank" rel="noreferrer" style={{ display: "inline-block" }}><img src={url} alt={label} style={{ maxWidth: 320, maxHeight: 240, borderRadius: 8, border: "1px solid var(--border)" }} /></a>
+      : <div style={{ color: "var(--muted)", fontSize: 13 }}>Loading image…</div>;
+  }
+  return (
+    <a href={url ?? "#"} target="_blank" rel="noreferrer"
+      style={{ display: "inline-flex", alignItems: "center", gap: 8, padding: "8px 12px", borderRadius: 10, border: "1px solid var(--border)", background: "var(--panel-2)", color: "var(--text)", textDecoration: "none", maxWidth: 320 }}>
+      <Icon name="paperclip" size={18} />
+      <span style={{ flex: 1, overflow: "hidden", textOverflow: "ellipsis", whiteSpace: "nowrap" }}>{label}</span>
+      {att.sizeBytes > 0 && <span style={{ color: "var(--muted)", fontSize: 12 }}>{fmtBytes(att.sizeBytes)}</span>}
+    </a>
+  );
+}
+
+/** A small staged-file chip shown in a composer before send, with a remove button. */
+function StagedChip({ file, onRemove }: { file: UploadedAttachment; onRemove: () => void }) {
+  return (
+    <div style={{ display: "inline-flex", alignItems: "center", gap: 8, padding: "5px 10px", borderRadius: 999, background: "var(--panel-2)", border: "1px solid var(--border)", fontSize: 13 }}>
+      <Icon name="paperclip" size={14} />
+      <span style={{ maxWidth: 160, overflow: "hidden", textOverflow: "ellipsis", whiteSpace: "nowrap" }}>{file.filename}</span>
+      <span style={{ color: "var(--muted)" }}>{fmtBytes(file.sizeBytes)}</span>
+      <button onClick={onRemove} title="Remove" style={{ background: "none", border: "none", color: "var(--muted)", cursor: "pointer", padding: 0, lineHeight: 1 }}>✕</button>
+    </div>
+  );
+}
+
+/** Reader + reply for one mail thread. Used in the Inbox detail pane when an item has a threadId. */
+export function MailReader({ threadId, subject, onError }: { threadId: string; subject: string; onError: (m: string) => void }) {
+  const t = useMailThread(threadId);
+  const upload = useUploadAttachment();
+  const [draft, setDraft] = useState("");
+  const [sending, setSending] = useState(false);
+  const [staged, setStaged] = useState<UploadedAttachment | null>(null);
+  const [uploading, setUploading] = useState(false);
+  const fileRef = useRef<HTMLInputElement>(null);
+
+  async function onPickFile(e: React.ChangeEvent<HTMLInputElement>) {
+    const file = e.target.files?.[0];
+    e.target.value = "";
+    if (!file) return;
+    setUploading(true);
+    try { setStaged(await upload(file)); }
+    catch (err) { onError((err as Error).message); }
+    finally { setUploading(false); }
+  }
+
+  async function reply() {
+    const text = draft.trim();
+    if ((!text && !staged) || sending) return;
+    const att = staged ?? undefined;
+    setDraft(""); setStaged(null); setSending(true);
+    try { await t.reply(text, att); }
+    catch (e) { setDraft(text); setStaged(att ?? null); onError((e as Error).message); }
+    finally { setSending(false); }
+  }
+
+  return (
+    <div style={{ display: "flex", flexDirection: "column", height: "100%", minHeight: 0 }}>
+      <header style={{ padding: "12px 18px", borderBottom: "1px solid var(--border)" }}>
+        <div style={{ fontWeight: 700, fontSize: 15 }}>{subject || "(no subject)"}</div>
+      </header>
+      <div style={{ flex: 1, overflowY: "auto", padding: 16, display: "flex", flexDirection: "column", gap: 12 }}>
+        {t.loading && t.messages.length === 0 && <div style={{ margin: "auto", color: "var(--muted)" }}>Loading…</div>}
+        {!t.loading && t.messages.length === 0 && <div style={{ margin: "auto", color: "var(--muted)" }}>No messages.</div>}
+        {t.messages.map((m) => (
+          <div key={m.interactionId} style={{ border: "1px solid var(--border)", borderRadius: 12, background: "var(--panel)", overflow: "hidden" }}>
+            <div style={{ padding: "7px 12px", borderBottom: "1px solid var(--border)", display: "flex", justifyContent: "space-between", fontSize: 12, color: "var(--muted)" }}>
+              <span>{m.kind === "EMAIL" ? "Email" : "Reply"}{m.actorId ? ` · ${m.actorId.replace(/^(pp_|cust_)/, "").slice(0, 8)}` : ""}</span>
+              <span>{timeOf(m.occurredAt)}</span>
+            </div>
+            {m.html
+              ? <iframe sandbox="" srcDoc={m.html} title="mail body" style={{ width: "100%", height: 200, border: "none", background: "#fff" }} />
+              : m.text
+                ? <div style={{ padding: 12, whiteSpace: "pre-wrap", wordBreak: "break-word", fontSize: 14 }}>{m.text}</div>
+                : null}
+            {m.attachment && <div style={{ padding: 12, paddingTop: m.html || m.text ? 0 : 12 }}><MailAttachmentView att={m.attachment} /></div>}
+          </div>
+        ))}
+      </div>
+      <footer style={{ display: "flex", flexDirection: "column", gap: 8, padding: 12, borderTop: "1px solid var(--border)" }}>
+        {staged && <div><StagedChip file={staged} onRemove={() => setStaged(null)} /></div>}
+        <div style={{ display: "flex", gap: 8 }}>
+          <input ref={fileRef} type="file" style={{ display: "none" }} onChange={onPickFile} />
+          <Btn variant="ghost" icon="paperclip" onClick={() => fileRef.current?.click()} disabled={uploading}>{uploading ? "…" : ""}</Btn>
+          <input
+            value={draft} onChange={(e) => setDraft(e.target.value)}
+            onKeyDown={(e) => { if (e.key === "Enter" && !e.shiftKey) { e.preventDefault(); void reply(); } }}
+            placeholder="Reply…" style={inputStyle}
+          />
+          <Btn icon="send" onClick={() => void reply()} disabled={sending || (!draft.trim() && !staged)}>Reply</Btn>
+        </div>
+      </footer>
+    </div>
+  );
+}
+
+/** Compose a new message — in-app (to a person) or external (to an email). */
+export function NewMailModal({ open, onClose, onSent, onError }: { open: boolean; onClose: () => void; onSent: () => void; onError: (m: string) => void }) {
+  const compose = useMailCompose(onSent);
+  const upload = useUploadAttachment();
+  const [mode, setMode] = useState<"internal" | "external">("internal");
+  const [recipient, setRecipient] = useState("");
+  const [subject, setSubject] = useState("");
+  const [body, setBody] = useState("");
+  const [q, setQ] = useState("");
+  const [busy, setBusy] = useState(false);
+  const [staged, setStaged] = useState<UploadedAttachment[]>([]);
+  const [uploading, setUploading] = useState(false);
+  const fileRef = useRef<HTMLInputElement>(null);
+
+  useEffect(() => { if (!open) { setMode("internal"); setRecipient(""); setSubject(""); setBody(""); setQ(""); setBusy(false); setStaged([]); setUploading(false); } }, [open]);
+
+  async function onPickFile(e: React.ChangeEvent<HTMLInputElement>) {
+    const files = Array.from(e.target.files ?? []);
+    e.target.value = "";
+    if (!files.length) return;
+    setUploading(true);
+    try {
+      const uploaded = await Promise.all(files.map((f) => upload(f)));
+      setStaged((s) => [...s, ...uploaded].slice(0, 10));
+    } catch (err) { onError((err as Error).message); }
+    finally { setUploading(false); }
+  }
+
+  const filtered = compose.directory.filter((p) => p.name.toLowerCase().includes(q.trim().toLowerCase()));
+  const canSend = !!recipient && !!subject.trim() && !!body.trim() && !busy && !uploading;
+
+  async function send() {
+    if (!canSend) return;
+    setBusy(true);
+    try {
+      if (mode === "internal") await compose.sendInternal(recipient, subject.trim(), body.trim(), staged.length ? staged : undefined);
+      else await compose.sendExternal(recipient.trim(), subject.trim(), body.trim(), staged.length ? { attachments: staged } : undefined);
+    } catch (e) { onError((e as Error).message); }
+    finally { setBusy(false); }
+  }
+
+  return (
+    <Modal
+      open={open} onClose={onClose} title="New message" subtitle={mode === "internal" ? "To a team member or client (in-app)" : "To an email address"} icon="chat"
+      footer={<>
+        <Btn variant="ghost" onClick={onClose}>Cancel</Btn>
+        <Btn icon="send" onClick={() => void send()} disabled={!canSend}>{busy ? "Sending…" : "Send"}</Btn>
+      </>}
+    >
+      <div style={{ display: "flex", gap: 6, marginBottom: 12 }}>
+        <Btn variant={mode === "internal" ? "primary" : "outline"} onClick={() => { setMode("internal"); setRecipient(""); }}>In-app</Btn>
+        <Btn variant={mode === "external" ? "primary" : "outline"} onClick={() => { setMode("external"); setRecipient(""); }}>Email</Btn>
+      </div>
+
+      {mode === "internal" ? (
+        <Field label="To (person)">
+          <input value={q} onChange={(e) => setQ(e.target.value)} placeholder="Search people…" style={{ ...inputStyle, marginBottom: 8 }} />
+          <div style={{ maxHeight: 180, overflowY: "auto", display: "flex", flexDirection: "column", gap: 2 }}>
+            {filtered.length === 0 && <div style={{ color: "var(--muted)", padding: 8 }}>No people found.</div>}
+            {filtered.map((p: MailPerson) => (
+              <label key={p.id} style={{ display: "flex", alignItems: "center", gap: 10, padding: "7px 10px", borderRadius: 10, cursor: "pointer", background: recipient === p.id ? "var(--panel-2)" : "transparent" }}>
+                <input type="radio" checked={recipient === p.id} onChange={() => setRecipient(p.id)} />
+                <Avatar initials={(p.name.split(/\s+/).map((s) => s[0]).join("").slice(0, 2) || "?").toUpperCase()} size={26} gradient={p.kind === "customer" ? CUSTOMER_GRAD : undefined} />
+                <span style={{ flex: 1 }}>{p.name}</span>
+                <Pill tone="muted">{p.kind}</Pill>
+              </label>
+            ))}
+          </div>
+        </Field>
+      ) : (
+        <Field label="To (email)">
+          <input value={recipient} onChange={(e) => setRecipient(e.target.value)} placeholder="name@company.com" style={inputStyle} />
+        </Field>
+      )}
+
+      <Field label="Subject"><input value={subject} onChange={(e) => setSubject(e.target.value)} placeholder="Subject" style={inputStyle} /></Field>
+      <Field label="Message"><textarea value={body} onChange={(e) => setBody(e.target.value)} placeholder="Write your message…" rows={6} style={{ ...inputStyle, resize: "vertical" }} /></Field>
+
+      {/* NOT a <Field> (which is a <label>): a label wrapping the file input would hijack the
+          Attach button's click via label→input association and open the picker erratically. */}
+      <div className="ds-field">
+        <span className="ds-field-lbl">Attachments</span>
+        <input ref={fileRef} type="file" multiple style={{ display: "none" }} onChange={onPickFile} />
+        <div style={{ display: "flex", flexWrap: "wrap", gap: 8, alignItems: "center" }}>
+          <Btn variant="outline" icon="paperclip" onClick={() => fileRef.current?.click()} disabled={uploading || staged.length >= 10}>{uploading ? "Uploading…" : "Attach"}</Btn>
+          {staged.map((f, i) => <StagedChip key={`${f.contentRef}_${i}`} file={f} onRemove={() => setStaged((s) => s.filter((_, j) => j !== i))} />)}
+        </div>
+      </div>
+    </Modal>
+  );
+}

src/components/dashboard/messenger.tsx

@@ -12,8 +12,37 @@
 
 import { type CSSProperties, useEffect, useMemo, useRef, useState } from "react";
 import { Avatar, Btn, Field, Icon, Modal, PageHead, Pill, useToast } from "./ui";
-import { useMessengerData, useThread, type Membership, type UiConversation, type UiMessage, type UiPerson } from "@/lib/messenger-api";
+import { useMessengerData, useThread, useGroupSettings, type Membership, type UiAttachment, type UiConversation, type UiMember, type UiMessage, type UiPerson } from "@/lib/messenger-api";
 import { MessengerSocketProvider, useMessengerSocket } from "@/lib/messenger-socket";
+import { useUploadAttachment, useDownloadUrl, isImage, type UploadedAttachment } from "@/lib/media-api";
+
+const fmtBytes = (n: number) => (n < 1024 ? `${n} B` : n < 1048576 ? `${(n / 1024).toFixed(0)} KB` : `${(n / 1048576).toFixed(1)} MB`);
+
+/** Renders a message attachment — an inline image thumbnail, or a downloadable file chip. */
+function AttachmentView({ att }: { att: UiAttachment }) {
+  const getUrl = useDownloadUrl();
+  const [url, setUrl] = useState<string | null>(null);
+  useEffect(() => {
+    let alive = true;
+    getUrl(att.contentRef, att.mimeType).then((u) => { if (alive) setUrl(u); }).catch(() => {});
+    return () => { alive = false; };
+  }, [att.contentRef, att.mimeType, getUrl]);
+
+  if (isImage(att.mimeType)) {
+    return url ? (
+      // eslint-disable-next-line @next/next/no-img-element
+      <a href={url} target="_blank" rel="noreferrer"><img src={url} alt="attachment" style={{ maxWidth: 240, maxHeight: 240, borderRadius: 10, display: "block", marginTop: 6, border: "1px solid var(--border)" }} /></a>
+    ) : <div style={{ marginTop: 6, color: "var(--muted)", fontSize: 12 }}>Loading image…</div>;
+  }
+  return (
+    <a href={url ?? "#"} target={url ? "_blank" : undefined} rel="noreferrer"
+       style={{ display: "flex", alignItems: "center", gap: 8, marginTop: 6, padding: "8px 12px", borderRadius: 10, background: "var(--panel-2)", border: "1px solid var(--border)", textDecoration: "none", color: "var(--text)", maxWidth: 240 }}>
+      <Icon name="paperclip" size={18} />
+      <span style={{ flex: 1, minWidth: 0, whiteSpace: "nowrap", overflow: "hidden", textOverflow: "ellipsis", fontSize: 13 }}>Attachment</span>
+      <span style={{ color: "var(--muted)", fontSize: 12, flexShrink: 0 }}>{fmtBytes(att.sizeBytes)}</span>
+    </a>
+  );
+}
 
 const initialsOf = (name: string) =>
   name.split(/\s+/).filter(Boolean).slice(0, 2).map((p) => p[0]).join("").toUpperCase() || "?";
@@ -78,7 +107,7 @@ function MessengerPanel() {
 
         <section style={{ flex: 1, display: "flex", flexDirection: "column", minWidth: 0 }}>
           {current ? (
-            <ThreadView key={current.threadId} conv={current} nameOf={m.nameOf} onError={(msg) => toast.push({ tone: "error", title: "Message failed", desc: msg })} />
+            <ThreadView key={current.threadId} conv={current} nameOf={m.nameOf} directory={m.directory} onError={(msg) => toast.push({ tone: "error", title: "Message failed", desc: msg })} />
           ) : (
             <div style={{ margin: "auto", color: "var(--muted)", textAlign: "center" }}>
               <Icon name="send" size={38} />
@@ -133,13 +162,16 @@ function ConversationRow({ c, active, onClick }: { c: UiConversation; active: bo
   );
 }
 
-function ThreadView({ conv, nameOf, onError }: { conv: UiConversation; nameOf: (id: string) => string; onError: (m: string) => void }) {
+function ThreadView({ conv, nameOf, directory, onError }: { conv: UiConversation; nameOf: (id: string) => string; directory: UiPerson[]; onError: (m: string) => void }) {
   const t = useThread(conv.threadId);
   const socket = useMessengerSocket();
   const [draft, setDraft] = useState("");
   const [sending, setSending] = useState(false);
   const [replyTo, setReplyTo] = useState<UiMessage | null>(null);
+  const [flashId, setFlashId] = useState<string | null>(null);
   const endRef = useRef<HTMLDivElement>(null);
+  const inputRef = useRef<HTMLInputElement>(null);
+  const msgRefs = useRef<Map<string, HTMLElement>>(new Map());
   const typingSentAt = useRef(0);
 
   useEffect(() => { endRef.current?.scrollIntoView({ behavior: "smooth" }); }, [t.messages.length]);
@@ -147,22 +179,56 @@ function ThreadView({ conv, nameOf, onError }: { conv: UiConversation; nameOf: (
   const byId = useMemo(() => Object.fromEntries(t.messages.map((m) => [m.id, m])), [t.messages]);
   const lastMineId = useMemo(() => [...t.messages].reverse().find((m) => m.mine)?.id ?? null, [t.messages]);
 
+  // Reply → focus the composer (bug: it didn't focus, forcing a manual click).
+  function startReply(msg: UiMessage) {
+    setReplyTo(msg);
+    requestAnimationFrame(() => inputRef.current?.focus());
+  }
+  // Click a quoted message → scroll to the original and flash it.
+  function jumpTo(id: string) {
+    const el = msgRefs.current.get(id);
+    if (!el) return;
+    el.scrollIntoView({ behavior: "smooth", block: "center" });
+    setFlashId(id);
+    setTimeout(() => setFlashId((f) => (f === id ? null : f)), 1200);
+  }
+
+  const uploadAttachment = useUploadAttachment();
+  const [staged, setStaged] = useState<UploadedAttachment | null>(null);
+  const [uploading, setUploading] = useState(false);
+  const fileRef = useRef<HTMLInputElement>(null);
+
   function onDraftChange(v: string) {
     setDraft(v);
     const now = Date.now();
     if (socket && now - typingSentAt.current > 2000) { socket.sendTyping(conv.threadId); typingSentAt.current = now; }
   }
 
+  async function onPickFile(file: File | undefined) {
+    if (!file) return;
+    setUploading(true);
+    try { setStaged(await uploadAttachment(file)); }
+    catch (e) { onError((e as Error).message); }
+    finally { setUploading(false); if (fileRef.current) fileRef.current.value = ""; }
+  }
+
   async function submit() {
     const text = draft.trim();
-    if (!text || sending) return;
+    if ((!text && !staged) || sending) return; // allow an attachment with no text
     const parent = replyTo?.id;
-    setDraft(""); setReplyTo(null); setSending(true);
+    const att = staged;
-    try { await t.send(text, parent ? { parentInteractionId: parent } : undefined); }
+    setDraft(""); setReplyTo(null); setStaged(null); setSending(true);
-    catch (e) { setDraft(text); onError((e as Error).message); }
+    try {
+      await t.send(text, {
+        ...(parent ? { parentInteractionId: parent } : {}),
+        ...(att ? { attachment: { contentRef: att.contentRef, mimeType: att.mimeType, sizeBytes: att.sizeBytes } } : {}),
+      });
+    } catch (e) { setDraft(text); setStaged(att); onError((e as Error).message); }
     finally { setSending(false); }
   }
 
+  const [settingsOpen, setSettingsOpen] = useState(false);
+
   const typingLabel = t.typingUserIds.length === 1
     ? `${nameOf(t.typingUserIds[0])} is typing…`
     : t.typingUserIds.length > 1 ? "Several people are typing…" : "";
@@ -171,13 +237,21 @@ function ThreadView({ conv, nameOf, onError }: { conv: UiConversation; nameOf: (
     <>
       <header style={{ display: "flex", alignItems: "center", gap: 10, padding: "12px 18px", borderBottom: "1px solid var(--border)" }}>
         <Avatar initials={initialsOf(conv.title)} size={34} gradient={conv.membership === "group" ? GROUP_GRAD : undefined} />
-        <div>
+        <div style={{ flex: 1, minWidth: 0 }}>
           <div style={{ fontWeight: 600 }}>{conv.title}</div>
           <div style={{ color: "var(--muted)", fontSize: 12 }}>
             {conv.membership === "group" ? `${conv.participants.length} people` : "Direct message"}
           </div>
         </div>
+        {conv.membership === "group" && (
+          <button onClick={() => setSettingsOpen(true)} title="Group settings" style={{ ...actionBtnStyle, width: 34, height: 34 }}>
+            <Icon name="settings" size={18} />
+          </button>
+        )}
       </header>
+      {conv.membership === "group" && settingsOpen && (
+        <GroupSettingsModal conv={conv} directory={directory} onClose={() => setSettingsOpen(false)} onError={onError} />
+      )}
 
       <div style={{ flex: 1, overflowY: "auto", padding: 18, display: "flex", flexDirection: "column", gap: 10, background: "var(--bg)" }}>
         {t.loading && t.messages.length === 0 && <div style={{ margin: "auto", color: "var(--muted)" }}>Loading messages…</div>}
@@ -188,8 +262,11 @@ function ThreadView({ conv, nameOf, onError }: { conv: UiConversation; nameOf: (
             parent={msg.parentInteractionId ? byId[msg.parentInteractionId] : undefined}
             seen={msg.id === lastMineId && t.seenIds.has(msg.id)}
             showStatus={msg.id === lastMineId}
+            flash={flashId === msg.id}
+            registerRef={(el) => { if (el) msgRefs.current.set(msg.id, el); else msgRefs.current.delete(msg.id); }}
             onReact={(emoji) => t.react(msg.id, emoji)}
-            onReply={() => setReplyTo(msg)}
+            onReply={() => startReply(msg)}
+            onQuoteClick={jumpTo}
           />
         ))}
         <div ref={endRef} />
@@ -207,49 +284,77 @@ function ThreadView({ conv, nameOf, onError }: { conv: UiConversation; nameOf: (
         </div>
       )}
 
-      <footer style={{ display: "flex", gap: 8, padding: 14, borderTop: "1px solid var(--border)" }}>
+      {staged && (
+        <div style={{ display: "flex", alignItems: "center", gap: 8, margin: "0 14px", padding: "8px 12px", borderRadius: 10, background: "var(--panel-2)", border: "1px solid var(--border)" }}>
+          <Icon name={isImage(staged.mimeType) ? "image" : "file"} size={16} />
+          <span style={{ flex: 1, minWidth: 0, whiteSpace: "nowrap", overflow: "hidden", textOverflow: "ellipsis", fontSize: 13 }}>{staged.filename}</span>
+          <span style={{ color: "var(--muted)", fontSize: 12 }}>{fmtBytes(staged.sizeBytes)}</span>
+          <button onClick={() => setStaged(null)} style={{ background: "none", border: "none", color: "var(--muted)", cursor: "pointer", fontSize: 16 }} aria-label="Remove attachment">×</button>
+        </div>
+      )}
+
+      <footer style={{ display: "flex", gap: 8, padding: 14, borderTop: "1px solid var(--border)", alignItems: "center" }}>
+        <input ref={fileRef} type="file" hidden onChange={(e) => void onPickFile(e.target.files?.[0])} />
+        <button onClick={() => fileRef.current?.click()} disabled={uploading} title="Attach a file" style={{ ...actionBtnStyle, width: 38, height: 38, flexShrink: 0, opacity: uploading ? 0.5 : 1 }}>
+          {uploading ? "…" : "📎"}
+        </button>
         <input
+          ref={inputRef}
           value={draft} onChange={(e) => onDraftChange(e.target.value)}
           onKeyDown={(e) => { if (e.key === "Enter" && !e.shiftKey) { e.preventDefault(); void submit(); } }}
           placeholder="Type a message…" style={inputStyle}
         />
-        <Btn icon="send" onClick={() => void submit()} disabled={sending || !draft.trim()}>Send</Btn>
+        <Btn icon="send" onClick={() => void submit()} disabled={sending || (!draft.trim() && !staged)}>Send</Btn>
       </footer>
     </>
   );
 }
 
 function MessageBubble({
-  msg, parent, seen, showStatus, onReact, onReply,
+  msg, parent, seen, showStatus, flash, registerRef, onReact, onReply, onQuoteClick,
 }: {
-  msg: UiMessage; parent?: UiMessage; seen: boolean; showStatus: boolean;
+  msg: UiMessage; parent?: UiMessage; seen: boolean; showStatus: boolean; flash?: boolean;
-  onReact: (emoji: string) => void; onReply: () => void;
+  registerRef?: (el: HTMLElement | null) => void;
+  onReact: (emoji: string) => void; onReply: () => void; onQuoteClick?: (id: string) => void;
 }) {
   const [hover, setHover] = useState(false);
   const [picker, setPicker] = useState(false);
 
   return (
     <div
+      ref={registerRef}
       onMouseEnter={() => setHover(true)}
       onMouseLeave={() => { setHover(false); setPicker(false); }}
-      style={{ alignSelf: msg.mine ? "flex-end" : "flex-start", maxWidth: "72%", display: "flex", flexDirection: "column", alignItems: msg.mine ? "flex-end" : "flex-start", position: "relative" }}
+      style={{
+        alignSelf: msg.mine ? "flex-end" : "flex-start", maxWidth: "72%", display: "flex", flexDirection: "column",
+        alignItems: msg.mine ? "flex-end" : "flex-start", position: "relative",
+        borderRadius: 14, padding: 2, transition: "background 0.4s",
+        background: flash ? "rgba(253,169,19,0.22)" : "transparent",
+      }}
     >
       {parent && (
-        <div style={{ maxWidth: "100%", padding: "4px 10px", marginBottom: 3, borderRadius: 8, background: "var(--panel-2)", borderLeft: "3px solid var(--orange)", fontSize: 12, color: "var(--muted)", whiteSpace: "nowrap", overflow: "hidden", textOverflow: "ellipsis" }}>
+        <button
+          type="button"
+          onClick={() => parent.id && onQuoteClick?.(parent.id)}
+          title="Go to message"
+          style={{ maxWidth: "100%", padding: "4px 10px", marginBottom: 3, borderRadius: 8, background: "var(--panel-2)", borderLeft: "3px solid var(--orange)", border: "none", borderLeftWidth: 3, fontSize: 12, color: "var(--muted)", whiteSpace: "nowrap", overflow: "hidden", textOverflow: "ellipsis", cursor: "pointer", textAlign: "left" }}
+        >
           <span style={{ opacity: 0.8 }}>↩ {parent.text}</span>
-        </div>
+        </button>
       )}
 
       <div style={{ display: "flex", alignItems: "center", gap: 6, flexDirection: msg.mine ? "row-reverse" : "row" }}>
-        <div style={{
+        {(msg.text || !msg.attachment) && (
-          background: msg.mine ? "var(--grad-brand)" : "var(--panel)", color: msg.mine ? "#fff" : "var(--text)",
+          <div style={{
-          padding: "8px 12px", borderRadius: 14,
+            background: msg.mine ? "var(--grad-brand)" : "var(--panel)", color: msg.mine ? "#fff" : "var(--text)",
-          borderBottomRightRadius: msg.mine ? 4 : 14, borderBottomLeftRadius: msg.mine ? 14 : 4,
+            padding: "8px 12px", borderRadius: 14,
-          border: msg.mine ? "none" : "1px solid var(--border)",
+            borderBottomRightRadius: msg.mine ? 4 : 14, borderBottomLeftRadius: msg.mine ? 14 : 4,
-          whiteSpace: "pre-wrap", wordBreak: "break-word", fontSize: 14,
+            border: msg.mine ? "none" : "1px solid var(--border)",
-        }}>
+            whiteSpace: "pre-wrap", wordBreak: "break-word", fontSize: 14,
-          {msg.text}
+          }}>
-        </div>
+            {msg.text}
+          </div>
+        )}
         {hover && (
           <div style={{ display: "flex", gap: 2, position: "relative" }}>
             <button onClick={() => setPicker((p) => !p)} title="React" style={actionBtnStyle}>🙂</button>
@@ -265,6 +370,12 @@ function MessageBubble({
         )}
       </div>
 
+      {msg.attachment && (
+        <div style={{ marginTop: 4, display: "flex", justifyContent: msg.mine ? "flex-end" : "flex-start" }}>
+          <AttachmentView att={msg.attachment} />
+        </div>
+      )}
+
       {msg.reactions && msg.reactions.length > 0 && (
         <div style={{ display: "flex", gap: 4, marginTop: 3, flexWrap: "wrap" }}>
           {msg.reactions.map((r) => (
@@ -350,3 +461,90 @@ function NewChatModal({
     </Modal>
   );
 }
+
+/** Group settings: rename, member list with roles, add/remove — admin-gated (IIOS/OPA re-enforces). */
+function GroupSettingsModal({ conv, directory, onClose, onError }: {
+  conv: UiConversation; directory: UiPerson[]; onClose: () => void; onError: (m: string) => void;
+}) {
+  const g = useGroupSettings(conv.threadId);
+  const [name, setName] = useState(conv.subject ?? "");
+  const [savingName, setSavingName] = useState(false);
+  const [q, setQ] = useState("");
+  const [pendingId, setPendingId] = useState<string | null>(null);
+
+  useEffect(() => { setName(conv.subject ?? ""); }, [conv.subject]);
+
+  const memberIds = useMemo(() => new Set(g.members.map((m) => m.userId)), [g.members]);
+  const nameChanged = name.trim() && name.trim() !== (conv.subject ?? "").trim();
+  const addable = directory.filter((p) => !memberIds.has(p.id) && p.name.toLowerCase().includes(q.trim().toLowerCase()));
+
+  async function saveName() {
+    if (!nameChanged || savingName) return;
+    setSavingName(true);
+    try { await g.rename(name.trim()); }
+    catch (e) { onError((e as Error).message); }
+    finally { setSavingName(false); }
+  }
+  async function add(userId: string) {
+    setPendingId(userId);
+    try { await g.addMember(userId); }
+    catch (e) { onError((e as Error).message); }
+    finally { setPendingId(null); }
+  }
+  async function remove(userId: string) {
+    setPendingId(userId);
+    try { await g.removeMember(userId); }
+    catch (e) { onError((e as Error).message); }
+    finally { setPendingId(null); }
+  }
+
+  return (
+    <Modal
+      open onClose={onClose} title="Group settings" subtitle={conv.title} icon="settings"
+      footer={<Btn variant="ghost" onClick={onClose}>Done</Btn>}
+    >
+      <Field label="Group name">
+        <div style={{ display: "flex", gap: 8 }}>
+          <input value={name} onChange={(e) => setName(e.target.value)} disabled={!g.isAdmin}
+            placeholder="Group name" style={{ ...inputStyle, opacity: g.isAdmin ? 1 : 0.6 }} />
+          {g.isAdmin && <Btn onClick={() => void saveName()} disabled={!nameChanged || savingName}>{savingName ? "…" : "Save"}</Btn>}
+        </div>
+        {!g.isAdmin && <div style={{ color: "var(--muted)", fontSize: 12, marginTop: 4 }}>Only a group admin can rename the group.</div>}
+      </Field>
+
+      <Field label={`Members (${g.members.length})`}>
+        <div style={{ display: "flex", flexDirection: "column", gap: 2, maxHeight: 200, overflowY: "auto" }}>
+          {g.loading && g.members.length === 0 && <div style={{ color: "var(--muted)", padding: 8 }}>Loading…</div>}
+          {g.members.map((mem: UiMember) => (
+            <div key={mem.userId} style={{ display: "flex", alignItems: "center", gap: 10, padding: "7px 10px", borderRadius: 10 }}>
+              <Avatar initials={initialsOf(mem.displayName)} size={28} gradient={GROUP_GRAD} />
+              <span style={{ flex: 1 }}>{mem.displayName}</span>
+              {mem.role === "ADMIN" && <Pill tone="purple">admin</Pill>}
+              {g.isAdmin && mem.role !== "ADMIN" && (
+                <button onClick={() => void remove(mem.userId)} disabled={pendingId === mem.userId} title="Remove"
+                  style={{ ...actionBtnStyle, width: 28, height: 28 }}><Icon name="trash" size={15} /></button>
+              )}
+            </div>
+          ))}
+        </div>
+      </Field>
+
+      {g.isAdmin && (
+        <Field label="Add member">
+          <input value={q} onChange={(e) => setQ(e.target.value)} placeholder="Search people…" style={{ ...inputStyle, marginBottom: 8 }} />
+          <div style={{ display: "flex", flexDirection: "column", gap: 2, maxHeight: 180, overflowY: "auto" }}>
+            {addable.length === 0 && <div style={{ color: "var(--muted)", padding: 8 }}>No one to add.</div>}
+            {addable.map((p) => (
+              <button key={p.id} onClick={() => void add(p.id)} disabled={pendingId === p.id}
+                style={{ display: "flex", alignItems: "center", gap: 10, padding: "7px 10px", borderRadius: 10, cursor: "pointer", background: "transparent", border: "none", color: "var(--text)", textAlign: "left" }}>
+                <Avatar initials={initialsOf(p.name)} size={28} gradient={p.kind === "customer" ? CUSTOMER_GRAD : undefined} />
+                <span style={{ flex: 1 }}>{p.name}</span>
+                <Icon name="plus" size={16} />
+              </button>
+            ))}
+          </div>
+        </Field>
+      )}
+    </Modal>
+  );
+}

src/components/dashboard/sidebar.tsx

@@ -33,7 +33,7 @@ export const NAV_GROUPS: NavGroup[] = [
     title: "Communication",
     items: [
       { key: "messenger", label: "Messenger", icon: "send", subtitle: "Chat with your team and clients" },
-      { key: "inbox", label: "Inbox", icon: "bell", subtitle: "Mentions, replies and updates for you" },
+      { key: "inbox", label: "Inbox", icon: "bell", subtitle: "Mentions, messages, alerts and mail — all in one" },
     ],
   },
   {

src/components/dashboard/ui.tsx

@@ -14,6 +14,7 @@ import {
   createContext, useCallback, useContext, useEffect, useId,
   useRef, useState, type ReactNode,
 } from "react";
+import { createPortal } from "react-dom";
 import {
   MessageCircle, Ticket, Phone, Mail, BookOpen, Rocket, Shield, ShieldCheck,
   Lock, CreditCard, User, Bell, Eye, EyeOff, Camera, Upload, Plus, Star, Send,
@@ -221,6 +222,11 @@ export function Modal({ open, onClose, title, subtitle, icon, children, footer,
   children: ReactNode; footer?: ReactNode; size?: "sm" | "md" | "lg";
 }) {
   const titleId = useId();
+  // Portal the overlay up to `.dash-root` so its position:fixed anchors to the viewport,
+  // not to a transformed/overflow panel ancestor (which would clip or offset the modal).
+  const [host, setHost] = useState<Element | null>(null);
+  const [mounted, setMounted] = useState(false);
+  useEffect(() => { setHost(document.querySelector(".dash-root")); setMounted(true); }, []);
   useEffect(() => {
     if (!open) return;
     const onKey = (e: KeyboardEvent) => { if (e.key === "Escape") onClose(); };
@@ -228,8 +234,8 @@ export function Modal({ open, onClose, title, subtitle, icon, children, footer,
     return () => document.removeEventListener("keydown", onKey);
   }, [open, onClose]);
 
-  if (!open) return null;
+  if (!open || !mounted) return null;
-  return (
+  const overlay = (
     <div className="ds-modal-overlay" onMouseDown={onClose}>
       <div className={`ds-modal size-${size}`} role="dialog" aria-modal="true" aria-labelledby={titleId} onMouseDown={(e) => e.stopPropagation()}>
         <div className="ds-modal-head">
@@ -247,6 +253,7 @@ export function Modal({ open, onClose, title, subtitle, icon, children, footer,
       </div>
     </div>
   );
+  return host ? createPortal(overlay, host) : overlay;
 }
 
 /* ---------------------------------------------------------- */

src/components/dashboard/verify-data.ts

@@ -0,0 +1,72 @@
+// ============================================================
+// LynkedUp Pro — Lead Verification mock data.
+// The verification desk: door-knocked / web leads move through
+// an identity + insurance verification workflow before they
+// become working deals. All client-side.
+// ============================================================
+
+export type VStatus = "verified" | "in_progress" | "assigned" | "pending" | "unverified";
+
+export type VActivity = { text: string; time: string; who: string };
+
+export type VLead = {
+  id: string;
+  initials: string;
+  name: string;
+  address: string;
+  phone: string;
+  source: string;
+  assignee: { initials: string; name: string } | null;
+  status: VStatus;
+  verification: string;   // sub-status text
+  created: string;
+  // detail (optional — derived when absent)
+  email?: string;
+  createdAt?: string;     // date + time
+  verifiedAt?: string;
+  notes?: string;
+  activity?: VActivity[];
+};
+
+export const V_STATUS_META: Record<VStatus, { label: string; tone: string }> = {
+  verified: { label: "Verified", tone: "green" },
+  in_progress: { label: "In Progress", tone: "orange" },
+  assigned: { label: "Assigned", tone: "blue" },
+  pending: { label: "Pending", tone: "purple" },
+  unverified: { label: "Unverified", tone: "red" },
+};
+
+const WADE = { initials: "WH", name: "Wade Hollis" };
+const DARLENE = { initials: "DB", name: "Darlene Brooks" };
+const ROY = { initials: "RS", name: "Roy Schaefer" };
+
+export const V_LEADS: VLead[] = [
+  {
+    id: "LD-V-001", initials: "K", name: "Kevin Hartley", address: "2814 Ravenswood Dr, Plano, TX 75023", phone: "(972) 413-8902", source: "Door Knock", assignee: WADE, status: "verified", verification: "Verified", created: "May 14, 2026",
+    email: "kevin.hartley@gmail.com", createdAt: "May 14, 2026, 2:40 PM", verifiedAt: "May 16, 2026, 7:55 PM",
+    notes: "Ownership confirmed via county records. Hail damage from April 28 storm event verified.",
+    activity: [
+      { text: "Lead submitted via door knock intake.", time: "May 14, 2026, 2:40 PM", who: "System" },
+      { text: "Assigned to Wade Hollis.", time: "May 14, 2026, 3:10 PM", who: "Wade Hollis" },
+      { text: "First contact made — homeowner confirmed damage.", time: "May 15, 2026, 2:00 PM", who: "Wade Hollis" },
+      { text: "Verified and pushed to New Leads.", time: "May 16, 2026, 7:55 PM", who: "Wade Hollis" },
+    ],
+  },
+  { id: "LD-V-002", initials: "S", name: "Sandra Nguyen", address: "4817 Shady Brook Ln, Plano, TX 75093", phone: "(469) 551-7034", source: "Web Form", assignee: DARLENE, status: "verified", verification: "Verified", created: "May 17, 2026" },
+  { id: "LD-V-003", initials: "M", name: "Marcus Trevino", address: "1234 Oak Creek Blvd, Plano, TX 75075", phone: "(214) 837-4561", source: "Storm Canvass", assignee: WADE, status: "in_progress", verification: "Verifying Identity", created: "May 22, 2026" },
+  { id: "LD-V-004", initials: "B", name: "Brenda Kowalski", address: "890 Custer Rd, Plano, TX 75075", phone: "(972) 604-2817", source: "Referral", assignee: ROY, status: "in_progress", verification: "Reviewing Insurance", created: "May 20, 2026" },
+  { id: "LD-V-005", initials: "J", name: "James Whitaker", address: "3320 Parkhaven Dr, Plano, TX 75075", phone: "(469) 720-1188", source: "Door Knock", assignee: WADE, status: "in_progress", verification: "Confirming Ownership", created: "May 23, 2026" },
+  { id: "LD-V-006", initials: "P", name: "Priya Sharma", address: "5102 Mapleshade Ln, Plano, TX 75093", phone: "(972) 415-6620", source: "Web Form", assignee: DARLENE, status: "in_progress", verification: "Reviewing Insurance", created: "May 24, 2026" },
+  { id: "LD-V-007", initials: "C", name: "Carlos Mendez", address: "1470 Coit Rd, Plano, TX 75075", phone: "(214) 902-5533", source: "Storm Canvass", assignee: ROY, status: "in_progress", verification: "Confirming Damage", created: "May 25, 2026" },
+  { id: "LD-V-008", initials: "E", name: "Emily Carter", address: "2609 Rivercrest Dr, Plano, TX 75023", phone: "(469) 338-4471", source: "Door Knock", assignee: DARLENE, status: "assigned", verification: "Assigned", created: "May 26, 2026" },
+  { id: "LD-V-009", initials: "T", name: "Tyrone Jackson", address: "744 Legacy Dr, Plano, TX 75023", phone: "(972) 551-9042", source: "Referral", assignee: WADE, status: "assigned", verification: "Assigned", created: "May 26, 2026" },
+  { id: "LD-V-010", initials: "N", name: "Nicole Foster", address: "3901 Preston Meadow Dr, Plano, TX 75093", phone: "(214) 660-7719", source: "Web Form", assignee: ROY, status: "assigned", verification: "Assigned", created: "May 27, 2026" },
+  { id: "LD-V-011", initials: "A", name: "Aaron Blake", address: "1188 Alma Dr, Plano, TX 75075", phone: "(469) 471-3350", source: "Door Knock", assignee: null, status: "pending", verification: "Pending Review", created: "May 27, 2026" },
+  { id: "LD-V-012", initials: "G", name: "Grace Liu", address: "5540 Communications Pkwy, Plano, TX 75093", phone: "(972) 883-2201", source: "Web Form", assignee: null, status: "pending", verification: "Pending Review", created: "May 28, 2026" },
+  { id: "LD-V-013", initials: "D", name: "Derek Olsen", address: "902 Independence Pkwy, Plano, TX 75075", phone: "(214) 774-6690", source: "Call-In", assignee: null, status: "pending", verification: "Pending Review", created: "May 28, 2026" },
+  { id: "LD-V-014", initials: "M", name: "Monica Reyes", address: "3115 Rasor Blvd, Plano, TX 75093", phone: "(469) 205-8814", source: "Storm Canvass", assignee: null, status: "unverified", verification: "Unverified", created: "May 29, 2026" },
+  { id: "LD-V-015", initials: "S", name: "Sam Patterson", address: "677 Spring Creek Pkwy, Plano, TX 75023", phone: "(972) 330-1247", source: "Call-In", assignee: null, status: "unverified", verification: "Unverified", created: "May 29, 2026" },
+];
+
+export const V_SOURCES = ["Door Knock", "Web Form", "Storm Canvass", "Referral", "Call-In"];
+export const V_ASSIGNEES = ["Wade Hollis", "Darlene Brooks", "Roy Schaefer"];

src/components/dashboard/verify.tsx

@@ -0,0 +1,306 @@
+"use client";
+
+// ============================================================
+// Lead Verification — the verification desk.
+//   · Stat tiles : Verified / In Progress / Assigned / Pending
+//                  / Unverified counts (click to filter)
+//   · Toolbar    : search + status / source / assignee filters
+//   · Table      : Lead ID · Customer · Phone · Source ·
+//                  Assigned To · Status · Verification · Created
+//                  · Actions (view / verify / ⋯ menu)
+//   · Detail     : view → popup with Contact, Assignment,
+//                  Verification Notes and an Activity timeline
+// Data comes from verify-data.ts (client-side mock).
+// ============================================================
+
+import { useMemo, useState, useEffect } from "react";
+import { createPortal } from "react-dom";
+import { Avatar, Btn, Icon, Modal, PageHead, Pill, useToast } from "./ui";
+import { V_LEADS, V_STATUS_META, V_SOURCES, V_ASSIGNEES, type VStatus, type VLead, type VActivity } from "./verify-data";
+
+const STAT_ORDER: VStatus[] = ["verified", "in_progress", "assigned", "pending", "unverified"];
+const STAT_ICON: Record<VStatus, string> = {
+  verified: "check-circle", in_progress: "refresh", assigned: "user", pending: "clock", unverified: "alert",
+};
+
+/* ---- derive detail when the row doesn't carry it ---------- */
+function deriveEmail(l: VLead) {
+  if (l.email) return l.email;
+  const [first, ...rest] = l.name.toLowerCase().split(" ");
+  return `${first}.${rest.join("")}@gmail.com`;
+}
+function deriveCreatedAt(l: VLead) { return l.createdAt ?? `${l.created}, 10:00 AM`; }
+function buildActivity(l: VLead): VActivity[] {
+  if (l.activity) return l.activity;
+  const who = l.assignee?.name ?? "System";
+  const a: VActivity[] = [{ text: `Lead submitted via ${l.source.toLowerCase()} intake.`, time: deriveCreatedAt(l), who: "System" }];
+  if (l.assignee) a.push({ text: `Assigned to ${l.assignee.name}.`, time: l.created, who: l.assignee.name });
+  if (l.status === "in_progress") a.push({ text: `Verification in progress — ${l.verification.toLowerCase()}.`, time: l.created, who });
+  if (l.status === "verified") a.push({ text: "Verified and pushed to New Leads.", time: l.verifiedAt ?? l.created, who });
+  return a;
+}
+
+type MenuState = { lead: VLead; x: number; y: number } | null;
+
+export function Verify() {
+  const toast = useToast();
+  const [query, setQuery] = useState("");
+  const [status, setStatus] = useState("all");
+  const [source, setSource] = useState("all");
+  const [assignee, setAssignee] = useState("all");
+  const [selected, setSelected] = useState<VLead | null>(null);
+  const [menu, setMenu] = useState<MenuState>(null);
+
+  const counts = useMemo(() => {
+    const m: Record<string, number> = {};
+    for (const l of V_LEADS) m[l.status] = (m[l.status] ?? 0) + 1;
+    return m;
+  }, []);
+
+  const rows = useMemo(() => {
+    const q = query.trim().toLowerCase();
+    return V_LEADS.filter((l) => {
+      const matchQ = !q || `${l.name} ${l.id} ${l.phone} ${l.source} ${l.address}`.toLowerCase().includes(q);
+      const matchStatus = status === "all" || l.status === status;
+      const matchSource = source === "all" || l.source === source;
+      const matchAssignee = assignee === "all" || l.assignee?.name === assignee;
+      return matchQ && matchStatus && matchSource && matchAssignee;
+    });
+  }, [query, status, source, assignee]);
+
+  function act(l: VLead, title: string, desc: string, tone: "success" | "info" = "info") {
+    setMenu(null);
+    toast.push({ tone, title, desc });
+  }
+
+  return (
+    <div className="view lv">
+      <PageHead
+        eyebrow="Sales"
+        title="Lead Verification"
+        subtitle="Identity & insurance checks before a lead becomes a working deal."
+        icon="verify"
+        actions={<Btn variant="outline" icon="refresh" onClick={() => toast.push({ tone: "info", title: "Queue refreshed", desc: "Verification queue is up to date." })}>Refresh</Btn>}
+      />
+
+      {/* ---- stat tiles ---- */}
+      <div className="lv-stats">
+        {STAT_ORDER.map((s) => {
+          const meta = V_STATUS_META[s];
+          return (
+            <button key={s} className={`lv-stat tone-${meta.tone} ${status === s ? "active" : ""}`} onClick={() => setStatus(status === s ? "all" : s)}>
+              <span className="lv-stat-ic"><Icon name={STAT_ICON[s]} size={16} /></span>
+              <span className="lv-stat-val">{counts[s] ?? 0}</span>
+              <span className="lv-stat-lbl">{meta.label}</span>
+            </button>
+          );
+        })}
+      </div>
+
+      {/* ---- toolbar ---- */}
+      <div className="lv-toolbar">
+        <div className="lv-search">
+          <Icon name="search" size={16} />
+          <input value={query} onChange={(e) => setQuery(e.target.value)} placeholder="Search name, lead ID, phone, source…" aria-label="Search verification leads" />
+          {query && <button className="lv-search-x" aria-label="Clear" onClick={() => setQuery("")}><Icon name="x" size={14} /></button>}
+        </div>
+        <select className="ds-select lv-filter" value={status} onChange={(e) => setStatus(e.target.value)} aria-label="Filter by status">
+          <option value="all">All statuses</option>
+          {STAT_ORDER.map((s) => <option key={s} value={s}>{V_STATUS_META[s].label}</option>)}
+        </select>
+        <select className="ds-select lv-filter" value={source} onChange={(e) => setSource(e.target.value)} aria-label="Filter by source">
+          <option value="all">All sources</option>
+          {V_SOURCES.map((s) => <option key={s} value={s}>{s}</option>)}
+        </select>
+        <select className="ds-select lv-filter" value={assignee} onChange={(e) => setAssignee(e.target.value)} aria-label="Filter by assignee">
+          <option value="all">All assignees</option>
+          {V_ASSIGNEES.map((a) => <option key={a} value={a}>{a}</option>)}
+        </select>
+      </div>
+
+      {/* ---- table ---- */}
+      <div className="lv-tablewrap">
+        <table className="lv-table">
+          <thead>
+            <tr>
+              <th>Lead ID</th><th>Customer</th><th>Phone</th><th>Source</th>
+              <th>Assigned To</th><th>Status</th><th>Verification</th><th>Created</th>
+              <th className="lv-actions-h">Actions</th>
+            </tr>
+          </thead>
+          <tbody>
+            {rows.length === 0 ? (
+              <tr><td colSpan={9} className="lv-empty">No leads match your filters.</td></tr>
+            ) : rows.map((l) => {
+              const meta = V_STATUS_META[l.status];
+              return (
+                <tr key={l.id}>
+                  <td><div className="lv-id">{l.id}</div><div className="lv-id-date">{l.created}</div></td>
+                  <td>
+                    <div className="lv-cust">
+                      <Avatar initials={l.initials} size={34} />
+                      <div className="lv-cust-body">
+                        <div className="lv-cust-name">{l.name}</div>
+                        <div className="lv-cust-addr">{l.address}</div>
+                      </div>
+                    </div>
+                  </td>
+                  <td className="lv-phone">{l.phone}</td>
+                  <td><span className="lv-source">{l.source}</span></td>
+                  <td>
+                    {l.assignee ? (
+                      <div className="lv-assignee">
+                        <Avatar initials={l.assignee.initials} size={26} gradient="linear-gradient(135deg,#4f8cff,#2c5cff)" />
+                        <span>{l.assignee.name}</span>
+                      </div>
+                    ) : <span className="lv-unassigned">— Unassigned</span>}
+                  </td>
+                  <td><Pill tone={meta.tone}>{meta.label}</Pill></td>
+                  <td><span className={`lv-verif v-${l.status}`}><Icon name={STAT_ICON[l.status]} size={13} /> {l.verification}</span></td>
+                  <td className="lv-created">{l.created}</td>
+                  <td>
+                    <div className="lv-rowacts">
+                      <button className="lv-act" aria-label="View details" title="View details" onClick={() => setSelected(l)}><Icon name="eye" size={15} /></button>
+                      <button className="lv-act primary" aria-label="Verify" title="Verify lead" onClick={() => act(l, "Marked verified", `${l.name} moved to Verified.`, "success")}><Icon name="check-circle" size={15} /></button>
+                      <button className="lv-act" aria-label="More actions" title="More actions" onClick={(e) => setMenu(menu?.lead.id === l.id ? null : { lead: l, x: e.clientX, y: e.clientY })}><Icon name="dots" size={15} /></button>
+                    </div>
+                  </td>
+                </tr>
+              );
+            })}
+          </tbody>
+        </table>
+      </div>
+      <div className="lv-count">{rows.length} of {V_LEADS.length} leads</div>
+
+      <ActionsMenu menu={menu} onClose={() => setMenu(null)} onAct={act} onView={(l) => { setSelected(l); setMenu(null); }} />
+      <VerifyDetail lead={selected} onClose={() => setSelected(null)} />
+    </div>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* Row actions dropdown (portalled, fixed-positioned)          */
+/* ---------------------------------------------------------- */
+
+function ActionsMenu({ menu, onClose, onAct, onView }: {
+  menu: MenuState; onClose: () => void;
+  onAct: (l: VLead, title: string, desc: string, tone?: "success" | "info") => void;
+  onView: (l: VLead) => void;
+}) {
+  const [mounted, setMounted] = useState(false);
+  useEffect(() => { setMounted(true); }, []);
+  useEffect(() => {
+    if (!menu) return;
+    const onKey = (e: KeyboardEvent) => { if (e.key === "Escape") onClose(); };
+    document.addEventListener("keydown", onKey);
+    return () => document.removeEventListener("keydown", onKey);
+  }, [menu, onClose]);
+  if (!menu || !mounted) return null;
+
+  const l = menu.lead;
+  const left = Math.max(8, menu.x - 196);
+  const top = Math.min(menu.y + 8, window.innerHeight - 260);
+
+  const items = [
+    { icon: "eye", label: "View Details", run: () => onView(l) },
+    { icon: "check-circle", label: "Verify Lead", run: () => onAct(l, "Verified", `${l.name} marked as verified.`, "success") },
+    { icon: "alert", label: "Mark Unverified", run: () => onAct(l, "Marked unverified", `${l.name} moved to Unverified.`) },
+    { icon: "user", label: "Change Assignee", run: () => onAct(l, "Change assignee", `Pick a new rep for ${l.name}.`) },
+    { icon: "refresh", label: "Reassign (In Progress)", run: () => onAct(l, "Reassigned", `${l.name} set to In Progress.`) },
+    { icon: "clock", label: "Move to Pending", run: () => onAct(l, "Moved to pending", `${l.name} is now Pending review.`) },
+  ];
+
+  return createPortal(
+    <>
+      <div className="lv-menu-scrim" onClick={onClose} />
+      <div className="lv-menu" style={{ left, top }} role="menu">
+        {items.map((it) => (
+          <button key={it.label} className="lv-menu-item" role="menuitem" onClick={it.run}>
+            <Icon name={it.icon} size={14} /> {it.label}
+          </button>
+        ))}
+      </div>
+    </>,
+    document.body,
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* Verification detail popup                                   */
+/* ---------------------------------------------------------- */
+
+function VerifyDetail({ lead, onClose }: { lead: VLead | null; onClose: () => void }) {
+  if (!lead) return null;
+  const meta = V_STATUS_META[lead.status];
+  const activity = buildActivity(lead);
+
+  return (
+    <Modal open={!!lead} onClose={onClose} size="lg" title={lead.name} subtitle={`${lead.id} · ${lead.verification}`} icon="verify"
+      footer={<>
+        <Btn variant="ghost" icon="phone">Call</Btn>
+        <Btn icon="check-circle">Verify Lead</Btn>
+      </>}
+    >
+      <div className="lv-detail">
+        <div className="lv-d-identity">
+          <Avatar initials={lead.initials} size={50} />
+          <div>
+            <div className="lv-d-name">{lead.name}</div>
+            <div className="lv-d-pills">
+              <Pill tone={meta.tone}>{meta.label}</Pill>
+              <span className={`lv-verif v-${lead.status}`}><Icon name={STAT_ICON[lead.status]} size={13} /> {lead.verification}</span>
+            </div>
+          </div>
+        </div>
+
+        <div className="lv-d-grid">
+          <div className="lv-d-section">
+            <div className="lv-d-head"><Icon name="user" size={15} /> Contact</div>
+            <Row label="Phone" value={lead.phone} />
+            <Row label="Email" value={deriveEmail(lead)} />
+            <Row label="Address" value={lead.address} />
+            <Row label="Source" value={lead.source} />
+          </div>
+          <div className="lv-d-section">
+            <div className="lv-d-head"><Icon name="team" size={15} /> Assignment</div>
+            <Row label="Assigned To" value={lead.assignee?.name ?? "Unassigned"} />
+            <Row label="Created" value={deriveCreatedAt(lead)} />
+            {lead.verifiedAt && <Row label="Verified At" value={lead.verifiedAt} />}
+          </div>
+        </div>
+
+        {lead.notes && (
+          <div className="lv-d-notes">
+            <div className="lv-d-head"><Icon name="edit" size={15} /> Verification Notes</div>
+            <p>{lead.notes}</p>
+          </div>
+        )}
+
+        <div className="lv-d-activity">
+          <div className="lv-d-head"><Icon name="clock" size={15} /> Activity</div>
+          <ul className="lv-timeline">
+            {activity.map((a, i) => (
+              <li key={i} className="lv-tl-item">
+                <span className="lv-tl-dot" />
+                <div className="lv-tl-body">
+                  <div className="lv-tl-text">{a.text}</div>
+                  <div className="lv-tl-meta">{a.time} · {a.who}</div>
+                </div>
+              </li>
+            ))}
+          </ul>
+        </div>
+      </div>
+    </Modal>
+  );
+}
+
+function Row({ label, value }: { label: string; value: string }) {
+  return (
+    <div className="lv-d-row">
+      <span className="lv-d-k">{label}</span>
+      <span className="lv-d-v">{value}</span>
+    </div>
+  );
+}

src/lib/inbox-api.ts

@@ -8,9 +8,10 @@
 //   query crm.inbox.list       { state? }              -> InboxItem[]
 //   cmd   crm.inbox.transition { id, state, reason? }  -> InboxItem
 
-import { useCallback, useMemo, useState } from "react";
+import { useCallback, useEffect, useMemo, useState } from "react";
 import { useAppShell, useQuery } from "@abe-kap/appshell-sdk/react";
 import { isShellConfigured } from "./appshell";
+import type { MailThread } from "./mail-api";
 
 export type InboxState = "OPEN" | "SNOOZED" | "DONE" | "ARCHIVED" | "CANCELLED" | "STALE";
 export interface UiInboxItem {
@@ -34,11 +35,48 @@ export function useInboxData(state?: InboxState): InboxData {
 function useLiveInbox(state?: InboxState): InboxData {
   const { sdk } = useAppShell();
   const q = useQuery<UiInboxItem[]>("crm.inbox.list", state ? { state } : {});
+  // Mail lives in crm-mail threads, NOT the inbox projection — fold it into the one unified
+  // surface. Mail has no inbox work-item state, so it only shows in the Open (or unfiltered) view.
+  const showMail = !state || state === "OPEN";
+  const mq = useQuery<MailThread[]>("crm.mail.list", {});
+
+  // The SDK's useQuery only refetches when the ACTION changes, not the variables — so a filter
+  // change (same action, new { state }) wouldn't reload. Force a refetch when the filter changes.
+  const refetchInbox = q.refetch;
+  useEffect(() => { refetchInbox(); }, [state, refetchInbox]);
+
+  const items = useMemo<UiInboxItem[]>(() => {
+    const inboxItems = q.data ?? [];
+    const mailItems: UiInboxItem[] = showMail
+      ? (mq.data ?? []).map((t) => ({
+          id: `mail:${t.threadId}`,
+          kind: "MAIL",
+          state: "OPEN" as InboxState,
+          title: t.subject || "(no subject)",
+          ...(t.lastMessage ? { summary: t.lastMessage } : {}),
+          priority: t.unread > 0 ? "HIGH" : "LOW",
+          threadId: t.threadId,
+          createdAt: t.lastAt ?? "",
+        }))
+      : [];
+    // Newest first; mail and inbox items interleave by time.
+    return [...mailItems, ...inboxItems].sort((a, b) => (b.createdAt ?? "").localeCompare(a.createdAt ?? ""));
+  }, [q.data, mq.data, showMail]);
+
   const transition = useCallback(async (id: string, next: InboxState) => {
     await sdk.command("crm.inbox.transition", { id, state: next });
     q.refetch();
   }, [sdk, q]);
-  return { live: true, loading: q.loading, error: q.error?.message ?? null, items: q.data ?? [], transition, refetch: q.refetch };
+
+  return {
+    live: true,
+    loading: q.loading || (showMail && mq.loading),
+    // Don't let a mail-list hiccup blank the whole inbox — surface only the inbox error.
+    error: q.error?.message ?? null,
+    items,
+    transition,
+    refetch: () => { q.refetch(); mq.refetch(); },
+  };
 }
 
 const MOCK_ITEMS: UiInboxItem[] = [

src/lib/mail-api.ts

@@ -0,0 +1,121 @@
+"use client";
+
+// Mail data layer. A dedicated Mail reader over the be-crm data door (crm.mail.*), distinct from
+// the Messenger chat and from the work-item Inbox. Live via the AppShell SDK; a small mock keeps the
+// demo working before the Shell + be-crm are connected.
+//
+// Live contract (be-crm):
+//   query crm.mail.list      {}                          -> MailThread[]
+//   query crm.mail.history   { threadId }                -> MailMessage[]
+//   cmd   crm.mail.reply     { threadId, content }       -> { interactionId, threadId }
+//   cmd   crm.mail.internal  { recipientUserId, subject?, text?, html? } -> { threadId }
+//   cmd   crm.mail.send      { target, subject?, text?, html?, mirrorToUserId? } -> { commandId }
+//   query crm.messenger.directory { kind, limit }        -> people to compose to (reused)
+
+import { useCallback, useMemo, useState } from "react";
+import { useAppShell, useQuery } from "@abe-kap/appshell-sdk/react";
+import { isShellConfigured } from "./appshell";
+
+export interface MailThread {
+  threadId: string; subject: string | null; participants: string[]; unread: number; lastMessage?: string; lastAt?: string;
+}
+export interface MailAttachment { contentRef: string; mimeType: string; sizeBytes: number; filename: string | null }
+export interface MailMessage {
+  interactionId: string; actorId: string | null; kind: string; occurredAt: string; html: string | null; text: string | null; attachment: MailAttachment | null;
+}
+export interface MailPerson { id: string; name: string; kind: "staff" | "customer" }
+
+/** Shape produced by media-api's useUploadAttachment, passed into a reply/compose. */
+export interface OutgoingAttachment { contentRef: string; mimeType: string; sizeBytes: number; filename: string }
+
+const SHELL = isShellConfigured();
+
+/* ============================ Thread list ============================ */
+
+export interface MailListData {
+  live: boolean; loading: boolean; error: string | null; threads: MailThread[]; refetch: () => void;
+}
+
+export function useMailThreads(): MailListData {
+  if (SHELL) {
+    const q = useQuery<MailThread[]>("crm.mail.list", {});
+    return { live: true, loading: q.loading, error: q.error?.message ?? null, threads: q.data ?? [], refetch: q.refetch };
+  }
+  return { live: false, loading: false, error: null, threads: MOCK_THREADS, refetch: () => {} };
+}
+
+/* ============================ One thread ============================ */
+
+export interface MailThreadData {
+  loading: boolean; error: string | null; messages: MailMessage[]; reply: (content: string, attachment?: OutgoingAttachment) => Promise<void>; refetch: () => void;
+}
+
+export function useMailThread(threadId: string | null): MailThreadData {
+  if (SHELL) return useLiveThread(threadId);
+  return useMockThread(threadId);
+}
+
+function useLiveThread(threadId: string | null): MailThreadData {
+  const { sdk } = useAppShell();
+  const q = useQuery<MailMessage[]>("crm.mail.history", threadId ? { threadId } : { threadId: "" });
+  const reply = useCallback(async (content: string, attachment?: OutgoingAttachment) => {
+    if (!threadId) return;
+    await sdk.command("crm.mail.reply", { threadId, content, ...(attachment ? { attachment } : {}) });
+    q.refetch();
+  }, [sdk, threadId, q]);
+  return { loading: q.loading, error: q.error?.message ?? null, messages: threadId ? (q.data ?? []) : [], reply, refetch: q.refetch };
+}
+
+/* ============================ Compose ============================ */
+
+export interface ComposeData {
+  directory: MailPerson[];
+  sendInternal: (recipientUserId: string, subject: string, text: string, attachments?: OutgoingAttachment[]) => Promise<void>;
+  sendExternal: (target: string, subject: string, text: string, opts?: { mirrorToUserId?: string; attachments?: OutgoingAttachment[] }) => Promise<void>;
+}
+
+export function useMailCompose(onSent: () => void): ComposeData {
+  if (SHELL) {
+    const { sdk } = useAppShell();
+    const dirQ = useQuery<MailPerson[]>("crm.messenger.directory", { kind: "all", limit: 100 });
+    const directory = useMemo(() => (dirQ.data ?? []).map((d) => ({ id: (d as unknown as { id: string }).id, name: (d as unknown as { displayName?: string; name?: string }).displayName ?? (d as unknown as { name?: string }).name ?? "", kind: (d as MailPerson).kind })), [dirQ.data]);
+    const sendInternal = useCallback(async (recipientUserId: string, subject: string, text: string, attachments?: OutgoingAttachment[]) => {
+      await sdk.command("crm.mail.internal", { recipientUserId, subject, text, html: `<p>${escapeHtml(text)}</p>`, ...(attachments && attachments.length ? { attachments } : {}) });
+      onSent();
+    }, [sdk, onSent]);
+    const sendExternal = useCallback(async (target: string, subject: string, text: string, opts?: { mirrorToUserId?: string; attachments?: OutgoingAttachment[] }) => {
+      await sdk.command("crm.mail.send", { target, subject, text, html: `<p>${escapeHtml(text)}</p>`, ...(opts?.mirrorToUserId ? { mirrorToUserId: opts.mirrorToUserId } : {}), ...(opts?.attachments && opts.attachments.length ? { attachments: opts.attachments } : {}) });
+      onSent();
+    }, [sdk, onSent]);
+    return { directory, sendInternal, sendExternal };
+  }
+  return { directory: MOCK_PEOPLE, sendInternal: async () => onSent(), sendExternal: async () => onSent() };
+}
+
+function escapeHtml(s: string): string {
+  return s.replace(/&/g, "&amp;").replace(/</g, "&lt;").replace(/>/g, "&gt;");
+}
+
+/* ============================ Mock (demo mode) ============================ */
+
+const now = () => new Date().toISOString();
+const MOCK_PEOPLE: MailPerson[] = [
+  { id: "pp_sofia", name: "Sofia Ramirez", kind: "staff" },
+  { id: "cust_acme", name: "Acme Roofing (Client)", kind: "customer" },
+];
+const MOCK_THREADS: MailThread[] = [
+  { threadId: "mt_1", subject: "Welcome to the Founders Club", participants: ["you", "system"], unread: 1, lastMessage: "Thanks for joining…", lastAt: now() },
+  { threadId: "mt_2", subject: "Storm response — East side", participants: ["you", "pp_sofia"], unread: 0, lastMessage: "Crew rolling out at 7", lastAt: now() },
+];
+function useMockThread(threadId: string | null): MailThreadData {
+  const [extra, setExtra] = useState<MailMessage[]>([]);
+  const base: MailMessage[] = threadId === "mt_1"
+    ? [{ interactionId: "m1", actorId: "system", kind: "EMAIL", occurredAt: now(), html: "<p>Thanks for joining the <b>Founders Club</b>. Set up your account to get started.</p>", text: "Thanks for joining the Founders Club.", attachment: null }]
+    : threadId === "mt_2"
+      ? [{ interactionId: "m2", actorId: "pp_sofia", kind: "EMAIL", occurredAt: now(), html: "<p>Crew is rolling out at 7. Confirm the Henderson scope?</p>", text: "Crew rolling out at 7.", attachment: null }]
+      : [];
+  const reply = useCallback(async (content: string, attachment?: OutgoingAttachment) => {
+    setExtra((l) => [...l, { interactionId: `r_${l.length}`, actorId: "you", kind: "MESSAGE", occurredAt: now(), html: null, text: content, attachment: attachment ? { contentRef: attachment.contentRef, mimeType: attachment.mimeType, sizeBytes: attachment.sizeBytes, filename: attachment.filename } : null }]);
+  }, []);
+  return { loading: false, error: null, messages: threadId ? [...base, ...extra] : [], reply, refetch: () => {} };
+}

src/lib/media-api.ts

@@ -0,0 +1,37 @@
+"use client";
+
+// Media (attachment) helpers over the be-crm data door (crm.media.*). The browser transfers bytes
+// DIRECTLY to IIOS storage via the signed URLs — be-crm only mints them. Used by Messenger + Mail.
+
+import { useCallback } from "react";
+import { useAppShell } from "@abe-kap/appshell-sdk/react";
+
+export interface UploadedAttachment { contentRef: string; mimeType: string; sizeBytes: number; filename: string }
+
+export const MAX_ATTACHMENT_BYTES = 26 * 1024 * 1024; // matches IIOS's cap
+
+export function isImage(mime?: string | null): boolean {
+  return !!mime && mime.startsWith("image/");
+}
+
+/** Upload a File → { contentRef, mimeType, sizeBytes, filename }. Throws on oversize / failure. */
+export function useUploadAttachment() {
+  const { sdk } = useAppShell();
+  return useCallback(async (file: File): Promise<UploadedAttachment> => {
+    if (file.size > MAX_ATTACHMENT_BYTES) throw new Error("File is too large (max 25 MB).");
+    const mime = file.type || "application/octet-stream";
+    const { objectKey, uploadUrl } = (await sdk.command("crm.media.presignUpload", { mime, sizeBytes: file.size })) as { objectKey: string; uploadUrl: string };
+    const res = await fetch(uploadUrl, { method: "PUT", body: file });
+    if (!res.ok) throw new Error(`Upload failed (${res.status}).`);
+    return { contentRef: objectKey, mimeType: mime, sizeBytes: file.size, filename: file.name };
+  }, [sdk]);
+}
+
+/** Mint a short-lived signed URL to display/download an attachment by its contentRef. */
+export function useDownloadUrl() {
+  const { sdk } = useAppShell();
+  return useCallback(async (contentRef: string, mime?: string): Promise<string> => {
+    const { url } = (await sdk.command("crm.media.presignDownload", { contentRef, ...(mime ? { mime } : {}) })) as { url: string };
+    return url;
+  }, [sdk]);
+}

src/lib/messenger-api.ts

@@ -28,9 +28,11 @@ export interface UiConversation {
   participants: string[]; unread: number; lastMessage?: string; lastAt?: string;
 }
 export interface UiReaction { emoji: string; count: number; mine: boolean }
+export interface UiAttachment { contentRef: string; mimeType: string; sizeBytes: number }
 export interface UiMessage {
   id: string; actorId: string | null; senderId?: string | null; text: string; at: string; mine: boolean;
   parentInteractionId?: string | null;
+  attachment?: UiAttachment;
   reactions?: UiReaction[];
 }
 
@@ -78,19 +80,33 @@ export interface MessengerData {
 export interface ThreadData {
   loading: boolean; error: string | null;
   messages: UiMessage[];
-  send: (content: string, opts?: { parentInteractionId?: string }) => Promise<void>;
+  send: (content: string, opts?: { parentInteractionId?: string; attachment?: UiAttachment }) => Promise<void>;
   react: (interactionId: string, emoji: string) => void;
   typingUserIds: string[];
   seenIds: Set<string>;
   refetch: () => void;
 }
 
+export interface UiMember { userId: string; displayName: string; role: string }
+export interface GroupSettingsData {
+  loading: boolean; error: string | null;
+  members: UiMember[];
+  isAdmin: boolean;
+  rename: (subject: string) => Promise<void>;
+  addMember: (userId: string) => Promise<void>;
+  removeMember: (userId: string) => Promise<void>;
+  refetch: () => void;
+}
+
 export function useMessengerData(): MessengerData {
   return SHELL ? useLiveMessenger() : useMockMessenger();
 }
 export function useThread(threadId: string): ThreadData {
   return SHELL ? useLiveThread(threadId) : useMockThread(threadId);
 }
+export function useGroupSettings(threadId: string): GroupSettingsData {
+  return SHELL ? useLiveGroupSettings(threadId) : useMockGroupSettings(threadId);
+}
 
 /* ======================================================================== */
 /* Live implementation (be-crm data door + IIOS socket)                     */
@@ -236,11 +252,12 @@ function useLiveThread(threadId: string): ThreadData {
     return out;
   }, [seenIds, messages]);
 
-  const send = useCallback(async (content: string, opts?: { parentInteractionId?: string }) => {
+  const send = useCallback(async (content: string, opts?: { parentInteractionId?: string; attachment?: UiAttachment }) => {
     if (socket && socketReady) {
       await socket.send(threadId, content, opts); // echoes back over the socket as a 'message' event
     } else {
-      const m = (await sdk.command("crm.messenger.send", { threadId, content })) as MessageDTO;
+      // REST fallback carries the attachment ref too; a socket reconnect will replace with the live copy.
+      const m = (await sdk.command("crm.messenger.send", { threadId, content, ...(opts?.attachment ? { attachment: opts.attachment } : {}) })) as MessageDTO;
       if (m.actorId) setMyActorId(m.actorId);
       q.refetch();
     }
@@ -256,6 +273,29 @@ function useLiveThread(threadId: string): ThreadData {
   };
 }
 
+function useLiveGroupSettings(threadId: string): GroupSettingsData {
+  const { sdk } = useAppShell();
+  const { user } = useAuth();
+  const q = useQuery<UiMember[]>("crm.messenger.members", { threadId });
+  const members = useMemo(() => q.data ?? [], [q.data]);
+  const isAdmin = useMemo(() => members.some((m) => m.userId === user?.id && m.role === "ADMIN"), [members, user?.id]);
+
+  const rename = useCallback(async (subject: string) => {
+    await sdk.command("crm.messenger.group.rename", { threadId, subject });
+    q.refetch();
+  }, [sdk, threadId, q]);
+  const addMember = useCallback(async (userId: string) => {
+    await sdk.command("crm.messenger.participant.add", { threadId, userId });
+    q.refetch();
+  }, [sdk, threadId, q]);
+  const removeMember = useCallback(async (userId: string) => {
+    await sdk.command("crm.messenger.participant.remove", { threadId, userId });
+    q.refetch();
+  }, [sdk, threadId, q]);
+
+  return { loading: q.loading, error: q.error?.message ?? null, members, isAdmin, rename, addMember, removeMember, refetch: q.refetch };
+}
+
 function shape(
   c: ConversationDTO,
   nameOf: (id: string) => string,
@@ -369,3 +409,27 @@ function useMockThread(threadId: string): ThreadData {
     typingUserIds: [], seenIds: new Set(), refetch: notifyMock,
   };
 }
+
+function useMockGroupSettings(threadId: string): GroupSettingsData {
+  useMockSubscription();
+  const nameById = useMemo(() => Object.fromEntries(MOCK_PEOPLE.map((p) => [p.id, p.name])), []);
+  const t = MOCK_STORE.get(threadId);
+  const members: UiMember[] = (t?.participants ?? []).map((id) => ({
+    userId: id,
+    displayName: id === "me" ? "You" : (nameById[id] ?? `User ${shortId(id)}`),
+    role: id === "me" ? "ADMIN" : "MEMBER",
+  }));
+  const rename = useCallback(async (subject: string) => {
+    const th = MOCK_STORE.get(threadId);
+    if (th) { th.subject = subject; notifyMock(); }
+  }, [threadId]);
+  const addMember = useCallback(async (userId: string) => {
+    const th = MOCK_STORE.get(threadId);
+    if (th && !th.participants.includes(userId)) { th.participants = [...th.participants, userId]; notifyMock(); }
+  }, [threadId]);
+  const removeMember = useCallback(async (userId: string) => {
+    const th = MOCK_STORE.get(threadId);
+    if (th) { th.participants = th.participants.filter((p) => p !== userId); notifyMock(); }
+  }, [threadId]);
+  return { loading: false, error: null, members, isAdmin: true, rename, addMember, removeMember, refetch: notifyMock };
+}

src/lib/messenger-socket.tsx

@@ -24,7 +24,7 @@ export interface MessengerSocket {
   ready: boolean;
   myUserId?: string;
   openThread: (threadId: string) => Promise<UiMessage[]>;
-  send: (threadId: string, content: string, opts?: { parentInteractionId?: string }) => Promise<void>;
+  send: (threadId: string, content: string, opts?: { parentInteractionId?: string; attachment?: { contentRef: string; mimeType: string; sizeBytes: number } }) => Promise<void>;
   subscribe: (threadId: string, cb: (m: UiMessage) => void) => () => void;
   /** Fires for EVERY inbound message regardless of thread — drives live sidebar previews. */
   onAnyMessage: (cb: (threadId: string, m: UiMessage) => void) => () => void;
@@ -47,6 +47,7 @@ const toUi = (m: Message, myUserId?: string): UiMessage => ({
   id: m.id, actorId: m.senderActorId ?? null, senderId: m.senderId ?? null, text: m.content ?? "", at: m.createdAt,
   mine: !!myUserId && m.senderId === myUserId,
   ...(m.parentInteractionId ? { parentInteractionId: m.parentInteractionId } : {}),
+  ...(m.attachment ? { attachment: { contentRef: m.attachment.contentRef, mimeType: m.attachment.mimeType, sizeBytes: m.attachment.sizeBytes } } : {}),
   reactions: toReactions(m.annotations, myUserId),
 });
 
@@ -113,10 +114,14 @@ function LiveSocketProvider({ children }: { children: ReactNode }) {
     return res.history.map((m) => toUi(m, myRef.current));
   }, []);
 
-  const send = useCallback(async (threadId: string, content: string, opts?: { parentInteractionId?: string }) => {
+  const send = useCallback(async (threadId: string, content: string, opts?: { parentInteractionId?: string; attachment?: { contentRef: string; mimeType: string; sizeBytes: number } }) => {
     const s = socketRef.current;
     if (!s) throw new Error("Not connected");
-    await s.sendMessage(threadId, content, opts?.parentInteractionId ? { parentInteractionId: opts.parentInteractionId } : undefined);
+    const sendOpts = {
+      ...(opts?.parentInteractionId ? { parentInteractionId: opts.parentInteractionId } : {}),
+      ...(opts?.attachment ? { attachment: opts.attachment } : {}),
+    };
+    await s.sendMessage(threadId, content, Object.keys(sendOpts).length ? sendOpts : undefined);
   }, []);
 
   const subscribe = useCallback((threadId: string, cb: (m: UiMessage) => void) => msgReg.add(threadId, cb), [msgReg]);