chore(crm): pull SDK 0.1.2 (uploading-progress chip)

- crm.messenger.directory limit 200 -> 100 (be-crm caps at 100, was 400 Bad
  Request) in both the inbox + messaging adapters.
- CrmInboxAdapter.downloadAttachment via crm.media.presignDownload, so mail
  attachments are downloadable. Pull SDK 0.1.1.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>

.env.local.example

@@ -0,0 +1,16 @@
+# appshell-sdk / Shell BFF config. Leave unset to keep the existing mock portal
+# (the app still runs). Set these once the Shell BFF is deployed for real auth.
+
+# Browser-safe Supabase config (the anon key is PUBLISHABLE — never service_role):
+NEXT_PUBLIC_SUPABASE_URL=https://<project-ref>.supabase.co
+NEXT_PUBLIC_SUPABASE_ANON_KEY=<publishable-anon-key>
+
+# Where the browser reaches the Shell BFF (same-origin path; rewritten to BFF_ORIGIN).
+NEXT_PUBLIC_BFF_BASE_URL=/shell
+
+# The deployed Shell BFF origin — the /shell/* rewrite proxies here (see next.config.ts).
+BFF_ORIGIN=http://localhost:4000
+
+# Installing @abe-kap/appshell-sdk (GitHub Packages) needs a read:packages token:
+#   locally:  export NODE_AUTH_TOKEN=<token>   before npm install
+#   Vercel:   set NODE_AUTH_TOKEN as a project env var

.gitignore

@@ -39,3 +39,6 @@ yarn-error.log*
 # typescript
 *.tsbuildinfo
 next-env.d.ts
+
+.vercel
+.env*.local

.npmrc

@@ -0,0 +1,6 @@
+@abe-kap:registry=https://npm.pkg.github.com
+//npm.pkg.github.com/:_authToken=${NODE_AUTH_TOKEN}
+# @insignia/* (iios-kernel-client — the MessageSocket live stream) resolve from the
+# self-hosted Gitea npm registry. Install needs a token with `read:package` in GITEA_TOKEN.
+@insignia:registry=https://git.lynkedup.cloud/api/packages/insignia/npm/
+//git.lynkedup.cloud/api/packages/insignia/npm/:_authToken=${GITEA_TOKEN}

docs/APPSHELL_INTEGRATION.md

@@ -0,0 +1,57 @@
+# AppShell integration (lynkeduppro-crm)
+
+This app now consumes **`@abe-kap/appshell-sdk`** for authentication, identity, and
+(eventually) the data door. The integration follows a **strangler pattern**: the SDK
+is wired in everywhere, but every real call is gated behind `isShellConfigured()`. When
+the Shell isn't configured (no `NEXT_PUBLIC_SUPABASE_URL`), the app behaves exactly as
+before — the existing mock portal and static demo user remain the fallback, so the
+deployed demo keeps working until the Shell BFF is live.
+
+## What flips it on
+
+Set these (see `.env.local.example`) and redeploy:
+
+| Var | Purpose |
+| --- | --- |
+| `NEXT_PUBLIC_SUPABASE_URL` | Presence flips the app from mock → real auth (the `isShellConfigured()` switch). |
+| `NEXT_PUBLIC_SUPABASE_ANON_KEY` | Browser-safe publishable anon key. |
+| `NEXT_PUBLIC_BFF_BASE_URL` | Where the browser reaches the BFF (default `/shell`). |
+| `BFF_ORIGIN` | Deployed Shell BFF origin; the `/shell/*` rewrite proxies here. |
+| `NODE_AUTH_TOKEN` | `read:packages` token to install the SDK from GitHub Packages (local + Vercel). |
+
+## How it's wired
+
+- **`src/app/providers.tsx`** — mounts `<AppShellProvider>` app-wide (via the root
+  layout). `auth` is passed **only when Supabase is configured**; otherwise the provider
+  mounts without auth and `useAuth()` reports `unauthenticated` (never crashes).
+- **`next.config.ts`** — `transpilePackages` for the SDK + a `/shell/* → ${BFF_ORIGIN}/api/*`
+  rewrite so the HttpOnly session cookie flows same-origin. We use `/shell` (not `/api`)
+  to avoid clobbering the existing `/api/geo` route.
+- **Login** (`components/portal/login-flow.tsx`) — password sign-in → `login()`,
+  social buttons → `loginWithOAuth()` (google/microsoft→azure/apple), and the OAuth
+  return is finished with `completeOAuthLogin()`. A resolved ACE goes straight to
+  `/dashboard` (Supabase handles MFA server-side; no mock 2-step).
+- **Register** (`components/portal/register-flow.tsx`) — email/password sign-ups call
+  `register()` on finish. (SSO sign-ups already hold a session from OAuth.)
+- **Dashboard gate** (`components/dashboard/auth-gate.tsx`) — bounces unauthenticated
+  visitors to the portal; pass-through when the Shell is off.
+- **Topbar** (`components/dashboard/topbar.tsx`) — shows the real identity from the
+  App Context Envelope (`useAuth().user`), falling back to the static demo user.
+
+## Local build note
+
+`next build` needs Node ≥ 20.9. Installing the SDK needs a GitHub Packages token; for a
+token-free local build you can symlink the workspace copy:
+
+```
+mkdir -p node_modules/@abe-kap
+ln -s /abs/path/to/appshell-sdk node_modules/@abe-kap/appshell-sdk
+```
+
+## Not yet wired (follow-ups)
+
+- Register-via-OAuth still uses the mock `startSocial` (login OAuth is real).
+- Email/phone OTP steps in register are still mock (SDK has `sendEmailOtp`/`verifyEmailOtp`).
+- Passkey enrollment, tenant switcher, logout menu, and the data door (`useQuery`/
+  `command`) are available in the SDK but not surfaced in the UI yet.
+- Backend integration (frontend ↔ be-crm through the data door) is deliberately deferred.

docs/superpowers/specs/2026-07-17-messaging-sdk-design.md

@@ -0,0 +1,240 @@
+# Messaging UI SDK — Design
+
+**Date:** 2026-07-17
+**Status:** Approved, pending implementation plan
+
+## Problem
+
+Messaging UI is rewritten from scratch in every app that needs it. `lynkeduppro-crm`
+has a rich, working messenger — conversation list, thread view, bubbles, reactions,
+reply threading, typing, read receipts — built as 352 lines in
+`src/components/dashboard/messenger.tsx` over 371 lines in `src/lib/messenger-api.ts`.
+None of it is reusable.
+
+### Why not just use `@insignia/iios-message-web`?
+
+Because it does not solve this problem, and the CRM already rejected it.
+
+`iios-message-web` is 109 lines across 2 files. It is fully headless: its only JSX is
+the context provider element itself. It exports `MessageProvider`, `useThread`,
+`useMessages` and a `Message` type — nothing more. It ships no components, no CSS, no
+theming.
+
+It also guessed its API wrong. `useMessages.send` narrows the options bag to
+`{ contentRef? }`, while the underlying `MessageSocket.sendMessage` accepts
+`parentInteractionId`, `mentions`, and `attachment`. Threading, mentions and
+attachments are unreachable through its public API. The socket is held in a
+module-private context with no escape hatch. It has zero consumers outside the iios
+repo, and its own docs reference a `useSendMessage` hook that does not exist.
+
+The CRM consequently bypassed it and depends on `@insignia/iios-kernel-client`
+directly.
+
+**The lesson drives this design:** the headless layer is already an SDK
+(`iios-kernel-client` — sockets, threads, receipts, typing, published, consumed). A
+second headless package saves no app any work. The unsolved part is the UI.
+
+### Why tower is not a consumer
+
+Tower's messaging is a WhatsApp group ingest → moderate → forward pipeline, not chat.
+There is no `Conversation` model; `Message` is a captured group post keyed by
+`senderJid` + `sourceGroupId` with a moderation `status` enum
+(`RAW/PENDING/APPROVED/...`) — no recipient, no delivery state. "Send" is a BullMQ job
+rate-limited to 20 forwards/minute to avoid WhatsApp bans. There is no
+socket.io/websocket/SSE in the browser anywhere in the repo. Its `threads` and
+`drafts` mean different things than a chat SDK's would.
+
+Tower would pay the abstraction cost for realtime machinery it never turns on. It is
+explicitly out of scope.
+
+## Constraint: one real consumer
+
+`lynkeduppro-crm` is the only consumer. Genericity is not achievable by intent — it is
+forced by a second consumer. This design therefore ports only what is already proven
+in production and refuses to invent abstraction for imagined needs. `iios-message-web`
+is the cautionary example of the opposite approach.
+
+## Architecture
+
+One package, `@insignia/messaging-ui`, published to the existing Gitea registry
+(`https://git.lynkedup.cloud/api/packages/insignia/npm/`). React as a peer dependency.
+
+```
+@insignia/messaging-ui
+  .                  → components + provider + hooks
+  ./styles.css       → structural CSS + token defaults
+  ./adapters/kernel   → optional iios-kernel-client adapter
+  ./adapters/mock     → in-memory adapter for demos/tests
+```
+
+**The core has zero transport knowledge.** `iios-kernel-client` is reachable only via
+the optional `./adapters/kernel` subpath, so an app on a different backend never pulls
+socket code. This is the specific mistake `iios-message-web` made by welding itself to
+`MessageSocket`.
+
+This boundary is load-bearing for the actual consumer: the CRM does **not** talk to
+iios directly. It routes messaging through be-crm's data door (`crm.messenger.*`) via
+`@abe-kap/appshell-sdk`, socket-primary with a 4s REST poll fallback. An SDK that
+hardcoded `iios-kernel-client` could not be adopted by the only app that wants it.
+
+## The adapter contract
+
+Lifted from the existing `MessengerData`/`ThreadData` interfaces in
+`src/lib/messenger-api.ts`, which already survived two implementations (live + mock).
+Two implementations is the minimum real evidence that a seam is genuine rather than
+imagined. This contract was not designed for an SDK — it earned its shape.
+
+```ts
+interface MessagingAdapter {
+  listConversations(): Promise<Conversation[]>;
+  openThread(p: { participantIds: string[]; subject?: string }): Promise<{ threadId: string }>;
+  history(threadId: string): Promise<Message[]>;
+  send(threadId: string, content: string, opts?: SendOpts): Promise<Message>;
+  subscribe(threadId: string, cb: (e: MessageEvent) => void): Unsubscribe;
+  sendTyping(threadId: string): void;
+  markRead(threadId: string, messageId: string): Promise<void>;
+  react?(messageId: string, emoji: string): Promise<void>;
+  upload?(file: File): Promise<{ url: string; mime: string; name: string }>;
+  currentActorId(): string | null;
+}
+
+interface SendOpts {
+  parentInteractionId?: string;
+  attachment?: { url: string; mime: string; name: string };
+}
+```
+
+### Graceful degradation
+
+`react` and `upload` are optional. When an adapter omits them the UI hides the
+reaction picker or the attach button respectively. This is how one component set
+serves both a full CRM messenger and a stripped-down widget without a `mode` prop.
+
+### `currentActorId` fixes a live bug
+
+Today the CRM infers the current actor id by scanning for a message you sent:
+
+```ts
+// src/lib/messenger-socket.tsx — current behaviour
+const mine = socketMsgs.find((m) => m.mine && m.actorId);
+if (mine?.actorId && mine.actorId !== myActorId) setMyActorId(mine.actorId);
+```
+
+Until you have sent a message in a thread, `myActorId` is `null`. Because the REST
+poll fallback computes `mine: !!myActorId && m.actorId === myActorId`, **every message
+renders as not-yours** in that state. The root cause is that the kernel's receipt
+event carries no `threadId`, making it a global stream the CRM compensates for.
+
+Making identity an explicit adapter responsibility eliminates this class of bug rather
+than porting it. The two-tier socket/poll fallback stays in the adapter, not the SDK —
+the CRM's adapter keeps its 4s poll; a socket-only app implements `subscribe` and
+never polls.
+
+## Components
+
+Composable primitives plus one all-in-one for drop-in use:
+
+```tsx
+<MessagingProvider adapter={adapter}>
+  <Messenger onNewChat={openPicker} />        {/* all-in-one: list + thread */}
+
+  {/* ...or compose: */}
+  <ConversationList onSelect={setId} renderRow={custom} />
+  <ThreadView threadId={id} />
+  <Composer threadId={id} />
+</MessagingProvider>
+```
+
+Hooks remain exported (`useConversations`, `useThread`, `useMessages`) so a host
+wanting entirely custom UI can use the SDK headlessly. This makes `iios-message-web`'s
+use case a strict subset of this package rather than a competitor.
+
+### Explicitly out of scope
+
+- **Inbox.** Coupled to iios semantics, not chat transport. Items are projected
+  server-side by iios from domain events (`MENTION`, `NEEDS_REPLY`, `SUPPORT_UPDATE`,
+  `CRM_OWNER_INTEREST`); authz is OPA policy. A chat SDK cannot own this.
+- **People picker / directory.** Fed by `crm.messenger.directory`. "Who exists and who
+  may I message" is host and tenant territory. `<Messenger>` takes an `onNewChat`
+  callback; the host renders its own picker.
+- **Presence.** No consumer needs it.
+
+## Theming
+
+Structural CSS with token defaults, overridden by the host. No Tailwind, no CSS-in-JS,
+no build coupling — the CRM has no shadcn and near-zero Tailwind (its real styling is
+1142 lines of hand-rolled `dashboard.css` plus inline style objects), so a
+Tailwind-based SDK would force a restyle of the only consumer.
+
+```css
+:root {
+  --msg-font; --msg-radius; --msg-gap;
+  --msg-bubble-own-bg; --msg-bubble-other-bg;
+  --msg-accent; --msg-muted; --msg-surface; --msg-border;
+}
+```
+
+Every component accepts `className`; `<Messenger>` accepts a `classNames` slot map for
+per-part overrides. The CRM's existing `#6366f1 → #8b5cf6` group-avatar gradient
+becomes a token value rather than a hardcode.
+
+## Attachments
+
+The SDK renders attachments (image thumbnail, file chip, download) and calls
+`adapter.upload(file)`, passing the result into `send`. **Storage, auth, and
+size/mime limits are host concerns** — baking in an upload target would break the next
+app. The attach button is hidden when `upload` is absent.
+
+`MessageSocket.sendMessage` already accepts an `attachment` field, so this exercises
+an existing wire contract rather than inventing one. No consumer has exercised it yet;
+the CRM has no file upload anywhere today.
+
+## Data flow
+
+1. Host constructs an adapter (CRM: wrapping appshell data door + socket).
+2. `MessagingProvider` holds the adapter in context.
+3. `useConversations` calls `listConversations`; `useMessages(threadId)` calls
+   `history` then `subscribe`.
+4. `Composer` calls `send` with optimistic append; on rejection the optimistic message
+   is rolled back and the input text restored (matching current CRM behaviour).
+5. `subscribe` events reconcile against optimistic state by message id.
+
+## Error handling
+
+- Adapter method rejection surfaces via hook `error` state; components render an
+  inline error affordance, never throw.
+- Optimistic send failure restores composer text — the CRM's current behaviour, kept.
+- `subscribe` disconnect is the adapter's problem, not the SDK's. The SDK renders a
+  `connected: boolean` from the adapter as a banner (the CRM's existing "Demo mode"
+  banner generalises to this).
+
+## Validation
+
+The migration is the validation. There is no second app, so the honest bar is:
+
+1. Rewrite the CRM's `messenger.tsx` to consume the SDK; its data-door implementation
+   becomes `CrmMessagingAdapter`. **Success = identical behaviour with the 352-line
+   component deleted**, and the mock adapter preserving demo-mode fallback.
+2. Then `support.tsx`'s `MessageCenter` — currently pure `setTimeout` theatre with no
+   backend — becomes a zero-risk second surface.
+
+Two surfaces in one app is not a true second consumer. It is the best honest test
+available of the adapter boundary, and it should be understood as such. **The design
+should be revisited when a genuine second app appears** rather than treated as settled.
+
+## Testing
+
+- **Component tests against the mock adapter** — no network. This is the payoff of the
+  injected seam.
+- **`CrmMessagingAdapter` tested against the contract** independently of UI.
+- **A shared adapter conformance suite** any adapter can run, so the kernel and CRM
+  adapters are verified against one definition of correct.
+- Explicit regression test for the `currentActorId` bug: messages render as own before
+  the user has sent anything in the thread.
+
+## Open questions
+
+- Package name: `@insignia/messaging-ui` assumed, not confirmed.
+- Whether `CrmMessagingAdapter` lives in the CRM repo or ships as
+  `./adapters/crm`. Preference: the CRM repo — it depends on appshell-sdk, which the
+  SDK must not.

next.config.ts

@@ -1,7 +1,15 @@
 import type { NextConfig } from "next";
 
 const nextConfig: NextConfig = {
-  /* config options here */
+  // The SDKs ship ESM; let Next transpile them.
+  transpilePackages: ["@abe-kap/appshell-sdk", "@insignia/iios-messaging-ui"],
+  // The browser calls the Shell BFF same-origin under /shell (so the HttpOnly
+  // session cookie flows). We deliberately use /shell (NOT /api) to avoid
+  // clobbering the existing /api/geo route. Point BFF_ORIGIN at the deployed BFF.
+  async rewrites() {
+    const bff = process.env.BFF_ORIGIN ?? "http://localhost:4000";
+    return [{ source: "/shell/:path*", destination: `${bff}/api/:path*` }];
+  },
 };
 
 export default nextConfig;

package.json

@@ -9,6 +9,9 @@
     "lint": "eslint"
   },
   "dependencies": {
+    "@abe-kap/appshell-sdk": "^0.2.6",
+    "@insignia/iios-kernel-client": "^0.1.4",
+    "@insignia/iios-messaging-ui": "^0.1.2",
     "clsx": "^2.1.1",
     "lucide-react": "^1.21.0",
     "next": "16.2.9",

src/app/(legal)/layout.tsx

@@ -0,0 +1,45 @@
+import type { Metadata } from "next";
+import Link from "next/link";
+import "@/components/portal/portal.css";
+import "./legal.css";
+import { COMPANY } from "./legal-config";
+
+export const metadata: Metadata = {
+  title: `${COMPANY} — Legal & SMS`,
+  description: `${COMPANY} SMS program opt-in, Privacy Policy and Terms of Service.`,
+};
+
+export default function LegalLayout({ children }: { children: React.ReactNode }) {
+  return (
+    <>
+      <link rel="preconnect" href="https://fonts.googleapis.com" />
+      <link rel="preconnect" href="https://fonts.gstatic.com" crossOrigin="anonymous" />
+      <link
+        href="https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap"
+        rel="stylesheet"
+      />
+      <div className="legal-root">
+        <header className="legal-bar">
+          <Link href="/portal/login" aria-label={`${COMPANY} home`}>
+            {/* eslint-disable-next-line @next/next/no-img-element */}
+            <img src="/image/logo.png" alt={`${COMPANY} logo`} />
+          </Link>
+          <nav>
+            <Link href="/sms-opt-in">SMS Alerts</Link>
+            <Link href="/privacy">Privacy</Link>
+            <Link href="/terms">Terms</Link>
+          </nav>
+        </header>
+        {children}
+        <footer className="legal-foot">
+          <div>© {new Date().getFullYear()} {COMPANY}. All rights reserved.</div>
+          <div style={{ marginTop: 8 }}>
+            <Link href="/sms-opt-in">SMS Alerts</Link>
+            <Link href="/privacy">Privacy Policy</Link>
+            <Link href="/terms">Terms of Service</Link>
+          </div>
+        </footer>
+      </div>
+    </>
+  );
+}

src/app/(legal)/legal-config.ts

@@ -0,0 +1,11 @@
+/**
+ * Shared business details for the public compliance pages (SMS opt-in, Privacy,
+ * Terms). Edit these in one place to keep every page and disclosure consistent.
+ * Replace SMS_SENDER with your live Twilio number once the campaign is approved.
+ */
+export const COMPANY = "LynkedUp Pro";
+export const SUPPORT_EMAIL = "support@lynkeduppro.com";
+export const PRIVACY_EMAIL = "privacy@lynkeduppro.com";
+export const SMS_SENDER = "(555) 010-0100"; // TODO: replace with your Twilio A2P number
+export const SITE_URL = "https://lynkeduppro-crmnew.vercel.app";
+export const LAST_UPDATED = "July 13, 2026";

src/app/(legal)/legal.css

@@ -0,0 +1,125 @@
+/* Public compliance pages (SMS opt-in, Privacy, Terms). Reuses the portal design
+   tokens (--bg, --text, --primary…) from portal.css for a consistent look, with
+   prose styling tuned for long-form legal copy. */
+
+.legal-root {
+  min-height: 100vh;
+  background: var(--bg, #0b0c11);
+  color: var(--text, #f3f4f8);
+  font-family: var(--font-ui, "Inter", system-ui, sans-serif);
+  display: flex;
+  flex-direction: column;
+}
+
+.legal-bar {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 16px;
+  padding: 18px 24px;
+  border-bottom: 1px solid var(--line, rgba(255, 255, 255, 0.09));
+  position: sticky;
+  top: 0;
+  background: color-mix(in srgb, var(--bg, #0b0c11) 88%, transparent);
+  backdrop-filter: blur(10px);
+  z-index: 5;
+}
+.legal-bar img { height: 30px; width: auto; }
+.legal-bar nav { display: flex; gap: 20px; flex-wrap: wrap; }
+.legal-bar nav a {
+  color: var(--muted, #a3a8b5);
+  text-decoration: none;
+  font-size: 14px;
+  font-weight: 600;
+}
+.legal-bar nav a:hover { color: var(--text, #f3f4f8); }
+.legal-bar nav a.on { color: var(--primary-2, #fb923c); }
+
+.legal-wrap { flex: 1; width: 100%; max-width: 820px; margin: 0 auto; padding: 44px 24px 80px; }
+
+.legal-wrap h1 { font-size: 32px; font-weight: 800; letter-spacing: -0.02em; margin: 0 0 6px; }
+.legal-wrap .updated { color: var(--faint, #6c7280); font-size: 13px; margin: 0 0 30px; }
+.legal-wrap h2 {
+  font-size: 19px; font-weight: 700; margin: 34px 0 10px;
+  padding-top: 20px; border-top: 1px solid var(--line, rgba(255, 255, 255, 0.09));
+}
+.legal-wrap h2:first-of-type { border-top: none; padding-top: 0; }
+.legal-wrap p, .legal-wrap li { color: var(--muted, #a3a8b5); font-size: 15px; line-height: 1.7; }
+.legal-wrap p { margin: 0 0 12px; }
+.legal-wrap ul { margin: 0 0 12px; padding-left: 20px; }
+.legal-wrap li { margin: 0 0 6px; }
+.legal-wrap strong { color: var(--text, #f3f4f8); font-weight: 600; }
+.legal-wrap a { color: var(--primary-2, #fb923c); }
+
+/* Callout box for the mandatory SMS disclosures — makes them easy for a reviewer to find. */
+.legal-callout {
+  border: 1px solid var(--line-2, rgba(255, 255, 255, 0.15));
+  background: var(--surface, rgba(255, 255, 255, 0.04));
+  border-radius: var(--radius-sm, 13px);
+  padding: 16px 18px;
+  margin: 8px 0 18px;
+}
+.legal-callout p:last-child { margin-bottom: 0; }
+
+.legal-foot {
+  border-top: 1px solid var(--line, rgba(255, 255, 255, 0.09));
+  padding: 22px 24px;
+  text-align: center;
+  color: var(--faint, #6c7280);
+  font-size: 13px;
+}
+.legal-foot a { color: var(--muted, #a3a8b5); text-decoration: none; margin: 0 10px; }
+.legal-foot a:hover { color: var(--text, #f3f4f8); }
+
+/* SMS opt-in form */
+.optin-card {
+  border: 1px solid var(--line, rgba(255, 255, 255, 0.09));
+  background: var(--surface, rgba(255, 255, 255, 0.04));
+  border-radius: var(--radius-sm, 13px);
+  padding: 22px;
+  margin-top: 22px;
+}
+.optin-field { margin-bottom: 16px; }
+.optin-field label { display: block; font-weight: 600; font-size: 14px; margin-bottom: 7px; color: var(--text, #f3f4f8); }
+.optin-input {
+  width: 100%;
+  background: var(--ink, #121319);
+  border: 1px solid var(--line-2, rgba(255, 255, 255, 0.15));
+  border-radius: 10px;
+  padding: 13px 14px;
+  color: var(--text, #f3f4f8);
+  font-size: 15px;
+  font-family: inherit;
+}
+.optin-input:focus { outline: 2px solid var(--primary, #f97316); outline-offset: 1px; border-color: transparent; }
+
+.optin-consent { display: flex; gap: 11px; align-items: flex-start; margin: 6px 0 4px; }
+.optin-consent input { margin-top: 3px; width: 18px; height: 18px; flex: none; accent-color: var(--primary, #f97316); }
+.optin-consent label { font-size: 13.5px; line-height: 1.6; color: var(--muted, #a3a8b5); }
+
+.optin-submit {
+  width: 100%;
+  margin-top: 18px;
+  background: var(--primary, #f97316);
+  color: #fff;
+  border: none;
+  border-radius: 10px;
+  padding: 14px;
+  font-size: 15px;
+  font-weight: 700;
+  cursor: pointer;
+  font-family: inherit;
+}
+.optin-submit:disabled { opacity: 0.5; cursor: not-allowed; }
+
+.optin-fine { font-size: 12.5px; color: var(--faint, #6c7280); line-height: 1.6; margin-top: 14px; }
+.optin-done {
+  border: 1px solid color-mix(in srgb, var(--green, #34d399) 45%, transparent);
+  background: color-mix(in srgb, var(--green, #34d399) 12%, transparent);
+  color: #a7f3d0;
+  border-radius: var(--radius-sm, 13px);
+  padding: 18px 20px;
+  margin-top: 22px;
+  font-size: 14.5px;
+  line-height: 1.6;
+}

src/app/(legal)/privacy/page.tsx

@@ -0,0 +1,98 @@
+import type { Metadata } from "next";
+import Link from "next/link";
+import { COMPANY, SUPPORT_EMAIL, PRIVACY_EMAIL, LAST_UPDATED } from "../legal-config";
+
+export const metadata: Metadata = {
+  title: `Privacy Policy — ${COMPANY}`,
+  description: `How ${COMPANY} collects, uses, and protects your information, including SMS/text messaging.`,
+};
+
+export default function PrivacyPage() {
+  return (
+    <main className="legal-wrap">
+      <h1>Privacy Policy</h1>
+      <p className="updated">Last updated: {LAST_UPDATED}</p>
+
+      <p>
+        This Privacy Policy explains how {COMPANY} (&quot;{COMPANY},&quot; &quot;we,&quot;
+        &quot;us&quot;) collects, uses, and protects your information when you use our
+        website, portal, and services, including our text message (SMS) program.
+      </p>
+
+      <h2>Information we collect</h2>
+      <ul>
+        <li><strong>Account information</strong> — name, email address, and mobile phone number you provide when registering or signing in.</li>
+        <li><strong>Property and service information</strong> — details you share to request roof inspections, estimates, and reports.</li>
+        <li><strong>Usage and device information</strong> — log data, device and browser type, and similar technical information collected automatically.</li>
+      </ul>
+
+      <h2>How we use your information</h2>
+      <ul>
+        <li>To create and secure your account, including sending one-time verification codes (OTP).</li>
+        <li>To provide, maintain, and improve our services.</li>
+        <li>To communicate with you about your account, appointments, estimates, and support requests.</li>
+        <li>To comply with legal obligations and protect against fraud and abuse.</li>
+      </ul>
+
+      <h2>SMS / text messaging</h2>
+      <div className="legal-callout">
+        <p>
+          <strong>
+            We do not sell, rent, or share your mobile phone number, or your SMS opt-in
+            consent, with any third parties or affiliates for their marketing or
+            promotional purposes.
+          </strong>
+        </p>
+        <p>
+          Mobile information collected for the purpose of sending text messages is used
+          only to deliver the messages you opted into and is not shared with third parties
+          for marketing. We may share your number only with service providers (such as our
+          messaging platform) strictly to deliver the messages, and as required by law.
+        </p>
+        <p>
+          <strong>Message frequency varies</strong> — verification codes are sent when you
+          request them (for example, each time you sign in or register), and account or
+          service notifications are occasional. <strong>Message and data rates may
+          apply</strong>, depending on your mobile carrier and plan.
+        </p>
+        <p>
+          You can opt out at any time by replying <strong>STOP</strong> to any message, and
+          get help by replying <strong>HELP</strong>. See our{" "}
+          <Link href="/terms">Terms of Service</Link> and the{" "}
+          <Link href="/sms-opt-in">SMS opt-in page</Link> for full program details.
+        </p>
+      </div>
+
+      <h2>How we share information</h2>
+      <p>
+        We do not sell your personal information. We share information only with service
+        providers who help us operate the service (for example, cloud hosting,
+        authentication, and messaging providers), and when required by law or to protect
+        our rights. As stated above, mobile phone numbers and SMS consent are never shared
+        with third parties or affiliates for marketing purposes.
+      </p>
+
+      <h2>Data retention and security</h2>
+      <p>
+        We retain personal information for as long as your account is active or as needed to
+        provide the service and meet legal obligations. We use administrative, technical,
+        and physical safeguards designed to protect your information; no method of
+        transmission or storage is completely secure.
+      </p>
+
+      <h2>Your choices and rights</h2>
+      <p>
+        You may access or update your account information at any time, opt out of SMS by
+        replying STOP, and request deletion of your account by contacting us. Depending on
+        your location, you may have additional rights under applicable privacy laws.
+      </p>
+
+      <h2>Contact us</h2>
+      <p>
+        Questions about this Privacy Policy? Email us at{" "}
+        <a href={`mailto:${PRIVACY_EMAIL}`}>{PRIVACY_EMAIL}</a> or{" "}
+        <a href={`mailto:${SUPPORT_EMAIL}`}>{SUPPORT_EMAIL}</a>.
+      </p>
+    </main>
+  );
+}

src/app/(legal)/sms-opt-in/page.tsx

@@ -0,0 +1,125 @@
+"use client";
+
+import { useState } from "react";
+import Link from "next/link";
+import { COMPANY, SMS_SENDER, SUPPORT_EMAIL } from "../legal-config";
+
+/**
+ * Public SMS opt-in web form for A2P 10DLC campaign verification. Contains every
+ * element Twilio/CTIA require: phone field, an un-pre-checked consent checkbox, a
+ * description of the messages, frequency, rates disclaimer, HELP/STOP instructions,
+ * and links to the Terms and Privacy Policy.
+ */
+export default function SmsOptInPage() {
+  const [phone, setPhone] = useState("");
+  const [consent, setConsent] = useState(false);
+  const [done, setDone] = useState(false);
+
+  const digits = phone.replace(/\D/g, "");
+  const valid = digits.length >= 10 && consent;
+
+  function onSubmit(e: React.FormEvent) {
+    e.preventDefault();
+    if (!valid) return;
+    // Records the opt-in. Consent + timestamp should be persisted server-side for your
+    // records; this confirmation is the user-facing acknowledgement.
+    setDone(true);
+  }
+
+  return (
+    <main className="legal-wrap">
+      <h1>{COMPANY} SMS Alerts</h1>
+      <p className="updated">Sign up to receive text messages from {COMPANY}.</p>
+
+      <p>
+        At {COMPANY}, we send text messages to help you use and secure your account. By
+        opting in below you&apos;ll receive <strong>account and service messages</strong>,
+        including:
+      </p>
+      <ul>
+        <li>One-time verification codes (OTP) when you sign in or register</li>
+        <li>Sign-in and security alerts</li>
+        <li>Roof inspection scheduling and status updates</li>
+        <li>Estimate and report notifications</li>
+      </ul>
+
+      {done ? (
+        <div className="optin-done" role="status">
+          <strong>You&apos;re signed up.</strong>{" "}We&apos;ll text account and service
+          messages to {phone}. Reply <strong>STOP</strong>{" "}at any time to unsubscribe,
+          or <strong>HELP</strong>{" "}for help.
+        </div>
+      ) : (
+        <form className="optin-card" onSubmit={onSubmit}>
+          <div className="optin-field">
+            <label htmlFor="sms-phone">Mobile phone number</label>
+            <input
+              id="sms-phone"
+              className="optin-input"
+              type="tel"
+              inputMode="tel"
+              autoComplete="tel"
+              placeholder="+1 (555) 010-0100"
+              value={phone}
+              onChange={(e) => setPhone(e.target.value)}
+              required
+            />
+          </div>
+
+          {/* Consent checkbox — MUST NOT be pre-checked (starts false). */}
+          <div className="optin-consent">
+            <input
+              id="sms-consent"
+              type="checkbox"
+              checked={consent}
+              onChange={(e) => setConsent(e.target.checked)}
+            />
+            <label htmlFor="sms-consent">
+              I agree to receive account and service text messages (including one-time
+              verification codes) from {COMPANY} at the number provided. Consent is not a
+              condition of purchase. Message frequency varies. Message and data rates may
+              apply. Reply HELP for help and STOP to unsubscribe. See our{" "}
+              <Link href="/terms">Terms of Service</Link> and{" "}
+              <Link href="/privacy">Privacy Policy</Link>.
+            </label>
+          </div>
+
+          <button className="optin-submit" type="submit" disabled={!valid}>
+            Yes, sign me up!
+          </button>
+
+          <p className="optin-fine">
+            Message frequency varies. Message and data rates may apply. Reply{" "}
+            <strong>HELP</strong>{" "}for help or <strong>STOP</strong>{" "}to cancel at any
+            time. Carriers are not liable for delayed or undelivered messages.
+          </p>
+        </form>
+      )}
+
+      <h2>Program details</h2>
+      <ul>
+        <li><strong>Program name:</strong> {COMPANY} Account &amp; Service Alerts</li>
+        <li><strong>Message types:</strong> verification codes (OTP), security alerts, appointment and inspection updates, estimate notifications</li>
+        <li><strong>Message frequency:</strong> varies — codes are sent when you request them (e.g. each sign-in or registration); notifications are occasional</li>
+        <li><strong>Cost:</strong> Message and data rates may apply, per your mobile plan</li>
+      </ul>
+
+      <h2>How to opt out or get help</h2>
+      <p>
+        Reply <strong>STOP</strong>{" "}to any message to unsubscribe — you&apos;ll get one
+        confirmation and no further texts. Reply <strong>HELP</strong>{" "}for help, or
+        contact us at <a href={`mailto:${SUPPORT_EMAIL}`}>{SUPPORT_EMAIL}</a>
+        {SMS_SENDER ? <> or {SMS_SENDER}</> : null}. Messages are sent from {COMPANY}.
+      </p>
+
+      <h2>Your privacy</h2>
+      <p>
+        <strong>
+          We do not sell, rent, or share your mobile phone number or your SMS opt-in
+          consent with any third parties or affiliates for their marketing purposes.
+        </strong>{" "}
+        See our <Link href="/privacy">Privacy Policy</Link>{" "}for full details.
+      </p>
+    </main>
+  );
+}

src/app/(legal)/terms/page.tsx

@@ -0,0 +1,85 @@
+import type { Metadata } from "next";
+import Link from "next/link";
+import { COMPANY, SUPPORT_EMAIL, LAST_UPDATED } from "../legal-config";
+
+export const metadata: Metadata = {
+  title: `Terms of Service — ${COMPANY}`,
+  description: `The terms governing your use of ${COMPANY}, including the SMS/text messaging program.`,
+};
+
+export default function TermsPage() {
+  return (
+    <main className="legal-wrap">
+      <h1>Terms of Service</h1>
+      <p className="updated">Last updated: {LAST_UPDATED}</p>
+
+      <p>
+        These Terms of Service (&quot;Terms&quot;) govern your access to and use of the {COMPANY}{" "}
+        website, portal, and services (the &quot;Service&quot;). By using the
+        Service you agree to these Terms.
+      </p>
+
+      <h2>Use of the Service</h2>
+      <p>
+        You must provide accurate information, keep your credentials secure, and use the
+        Service only for lawful purposes and in accordance with these Terms. You are
+        responsible for activity that occurs under your account.
+      </p>
+
+      <h2>Accounts and verification</h2>
+      <p>
+        To protect your account we may verify your identity, including by sending one-time
+        codes to your email or mobile number. You agree to receive these verification
+        messages as part of using the Service.
+      </p>
+
+      <h2>SMS / text messaging program</h2>
+      <div className="legal-callout">
+        <p>
+          By opting in on our <Link href="/sms-opt-in">SMS opt-in page</Link> or by
+          providing your mobile number and agreeing to receive texts, you consent to
+          receive <strong>account and service text messages</strong> from {COMPANY},
+          including one-time verification codes (OTP), security alerts, appointment and
+          inspection updates, and estimate notifications.
+        </p>
+        <p>
+          <strong>Message frequency varies.</strong> <strong>Message and data rates may
+          apply.</strong> Reply <strong>HELP</strong> for help or <strong>STOP</strong> to
+          unsubscribe at any time; after you send STOP we will send one confirmation and no
+          further messages. Carriers are not liable for delayed or undelivered messages.
+        </p>
+        <p>
+          We do not sell, rent, or share your mobile number or SMS consent with third
+          parties or affiliates for marketing. See our{" "}
+          <Link href="/privacy">Privacy Policy</Link> for details.
+        </p>
+      </div>
+
+      <h2>Acceptable use</h2>
+      <p>
+        You may not misuse the Service, attempt to access accounts or data you are not
+        authorized to access, interfere with the Service&apos;s operation, or use it to
+        send unlawful, harmful, or infringing content.
+      </p>
+
+      <h2>Disclaimers and limitation of liability</h2>
+      <p>
+        The Service is provided &quot;as is&quot; without warranties of any kind. To the
+        fullest extent permitted by law, {COMPANY} is not liable for any indirect,
+        incidental, or consequential damages arising from your use of the Service.
+      </p>
+
+      <h2>Changes to these Terms</h2>
+      <p>
+        We may update these Terms from time to time. Continued use of the Service after
+        changes take effect constitutes acceptance of the updated Terms.
+      </p>
+
+      <h2>Contact us</h2>
+      <p>
+        Questions about these Terms? Email us at{" "}
+        <a href={`mailto:${SUPPORT_EMAIL}`}>{SUPPORT_EMAIL}</a>.
+      </p>
+    </main>
+  );
+}

src/app/api/invite/lookup/route.ts

@@ -0,0 +1,28 @@
+import { NextResponse } from "next/server";
+
+// Server-side proxy to be-crm's public invitation lookup, so the invite landing page
+// can learn the invited email + roles and whether an account exists — before the
+// invitee has a session. Server-to-server avoids CORS. No secrets involved (the token
+// is the only credential, and it was emailed to the invitee).
+
+export const runtime = "nodejs";
+
+const CRM_BASE_URL = (process.env.CRM_BASE_URL ?? "https://crm.lynkedup.cloud").replace(/\/$/, "");
+
+export async function GET(request: Request) {
+  const token = new URL(request.url).searchParams.get("token") ?? "";
+  if (token.length < 16 || token.length > 256) {
+    return NextResponse.json({ ok: false, status: "invalid" }, { status: 400 });
+  }
+  try {
+    const res = await fetch(`${CRM_BASE_URL}/public/invitations/lookup?token=${encodeURIComponent(token)}`, {
+      headers: { Accept: "application/json" },
+      cache: "no-store",
+    });
+    if (!res.ok) return NextResponse.json({ ok: false, status: "unavailable" }, { status: 502 });
+    const data = await res.json();
+    return NextResponse.json(data);
+  } catch {
+    return NextResponse.json({ ok: false, status: "unavailable" }, { status: 502 });
+  }
+}

src/app/dashboard/page.tsx

@@ -1,5 +1,10 @@
 import { Dashboard } from "@/components/dashboard/dashboard";
+import { AuthGate } from "@/components/dashboard/auth-gate";
 
 export default function DashboardPage() {
-  return <Dashboard />;
+  return (
+    <AuthGate>
+      <Dashboard />
+    </AuthGate>
+  );
 }

src/app/layout.tsx

@@ -1,6 +1,7 @@
 import type { Metadata } from "next";
 import { Geist, Geist_Mono } from "next/font/google";
 import { siteConfig } from "@/config/site";
+import { Providers } from "./providers";
 import "./globals.css";
 
 const geistSans = Geist({
@@ -31,7 +32,9 @@ export default function RootLayout({
       lang="en"
       className={`${geistSans.variable} ${geistMono.variable} h-full antialiased`}
     >
-      <body className="min-h-full flex flex-col">{children}</body>
+      <body className="min-h-full flex flex-col">
+        <Providers>{children}</Providers>
+      </body>
     </html>
   );
 }

src/app/portal/invite/page.tsx

@@ -0,0 +1,113 @@
+"use client";
+
+import { useEffect, useRef, useState } from "react";
+import { useRouter } from "next/navigation";
+import { useAuth, useAppShell } from "@abe-kap/appshell-sdk/react";
+import { PortalAside, PanelBrand } from "@/components/portal/parts";
+import { CookieBanner, Spinner } from "@/components/portal/bits";
+import { isShellConfigured } from "@/lib/appshell";
+
+interface InviteInfo { ok: boolean; status?: string; email?: string; roleNames?: string[]; hasAccount?: boolean }
+
+/**
+ * Team invitation landing page (/portal/invite?token=…). It looks the token up
+ * (public, pre-auth) to learn the invited email and whether an account exists, then:
+ * - signed in + registered → accept now (creates the membership with the invited role);
+ * - signed in, no CRM profile → onboarding, which redeems the token on finish;
+ * - not signed in + email already has an account → sign in (email prefilled);
+ * - not signed in + first-time invitee → register (email prefilled + locked).
+ * The register/login/onboarding flows redeem the stashed token on completion.
+ */
+export default function InvitePage() {
+  const router = useRouter();
+  const { status, getUserEmail } = useAuth();
+  const { ready, sdk } = useAppShell();
+  const [error, setError] = useState("");
+  const started = useRef(false);
+
+  useEffect(() => {
+    let token = "";
+    try { token = new URLSearchParams(window.location.search).get("token") ?? ""; } catch { /* ignore */ }
+    if (!token) { setError("This invitation link is invalid or incomplete."); return; }
+    if (!isShellConfigured()) { try { sessionStorage.setItem("invite_token", token); } catch { /* ignore */ } router.replace("/portal/register"); return; }
+    if (!ready || started.current) return;
+    started.current = true;
+
+    (async () => {
+      try { sessionStorage.setItem("invite_token", token); } catch { /* ignore */ }
+
+      // Look the invitation up (pre-auth) to get the email + account state.
+      let info: InviteInfo = { ok: false };
+      try {
+        const res = await fetch(`/api/invite/lookup?token=${encodeURIComponent(token)}`, { cache: "no-store" });
+        info = await res.json();
+      } catch { /* treat as unavailable below */ }
+
+      if (!info.ok) {
+        const msg = info.status === "expired" ? "This invitation has expired. Ask for a new one."
+          : info.status === "accepted" ? "This invitation has already been used."
+          : info.status === "revoked" ? "This invitation was revoked."
+          : "This invitation link is invalid.";
+        setError(msg);
+        try { sessionStorage.removeItem("invite_token"); } catch { /* ignore */ }
+        return;
+      }
+      if (info.email) { try { sessionStorage.setItem("invite_email", info.email); } catch { /* ignore */ } }
+
+      // Signed in already: accept if registered, else finish onboarding first.
+      if (status === "authenticated") {
+        try {
+          const st = await sdk.query<{ registered: boolean }>("crm.account.registrationStatus");
+          if (!st?.registered) {
+            try { const em = await getUserEmail(); if (em) sessionStorage.setItem("onboard_email", em); } catch { /* ignore */ }
+            router.replace("/portal/onboarding");
+            return;
+          }
+        } catch { /* fall through to accept */ }
+        try {
+          await sdk.command("crm.team.invitation.accept", { token });
+          try { sessionStorage.removeItem("invite_token"); sessionStorage.removeItem("invite_email"); } catch { /* ignore */ }
+          router.replace("/dashboard");
+        } catch {
+          setError("We couldn't accept this invitation — it may have expired or already been used.");
+        }
+        return;
+      }
+
+      // Not signed in: existing account → sign in; first-time invitee → register.
+      router.replace(info.hasAccount ? "/portal/login" : "/portal/register");
+    })();
+  }, [ready, status, router, sdk, getUserEmail]);
+
+  return (
+    <main className="portal-main">
+      <span className="portal-grid" />
+      <div className="portal-split anim-in">
+        <PortalAside />
+        <section className="portal-panel">
+          <div style={{ width: "100%", maxWidth: 420 }}>
+            <PanelBrand />
+            <div className="card anim-fade-up" style={{ textAlign: "center" }}>
+              {error ? (
+                <>
+                  <h1>Invitation problem</h1>
+                  <p className="sub">{error}</p>
+                  <button className="btn btn-primary" style={{ marginTop: 16 }} onClick={() => router.replace("/portal/login")}>
+                    Go to sign in
+                  </button>
+                </>
+              ) : (
+                <div className="interstitial">
+                  <Spinner lg />
+                  <h1 style={{ fontSize: 20, marginTop: 8 }}>Checking your invitation…</h1>
+                  <p className="sub">One moment while we set things up.</p>
+                </div>
+              )}
+            </div>
+          </div>
+        </section>
+      </div>
+      <CookieBanner />
+    </main>
+  );
+}

src/app/portal/onboarding/page.tsx

@@ -0,0 +1,56 @@
+"use client";
+
+import { useEffect, useState } from "react";
+import { useRouter } from "next/navigation";
+import { useAuth, useAppShell } from "@abe-kap/appshell-sdk/react";
+import { PortalAside, PanelBrand } from "@/components/portal/parts";
+import { RegisterFlow } from "@/components/portal/register-flow";
+import { CookieBanner } from "@/components/portal/bits";
+import { isShellConfigured } from "@/lib/appshell";
+
+/**
+ * Post-OAuth onboarding — a first-time Google user completes their CRM profile
+ * (everything except email, which Google already verified).
+ *
+ * This screen is ONLY a step in the OAuth → onboarding handoff: the login page
+ * stashes the verified email in `sessionStorage` right before routing here. Any
+ * other way in — a typed URL, a fresh tab, a lost session — has no handoff hint
+ * (and possibly no session), so we bounce back to sign in rather than showing an
+ * empty form.
+ */
+export default function OnboardingPage() {
+  const router = useRouter();
+  const { status } = useAuth();
+  const { ready } = useAppShell();
+  const [allowed, setAllowed] = useState(false);
+
+  useEffect(() => {
+    if (!isShellConfigured()) { setAllowed(true); return; } // local dev without the Shell
+    if (!ready) return;                                     // wait for session restore
+    let hasHandoff = false;
+    try { hasHandoff = !!sessionStorage.getItem("onboard_email"); } catch { /* ignore */ }
+    if (status === "unauthenticated" || !hasHandoff) {
+      router.replace("/portal/login");
+      return;
+    }
+    setAllowed(true);
+  }, [ready, status, router]);
+
+  if (!allowed) return <main className="portal-main"><span className="portal-grid" /></main>;
+
+  return (
+    <main className="portal-main">
+      <span className="portal-grid" />
+      <div className="portal-split anim-in">
+        <PortalAside />
+        <section className="portal-panel">
+          <div style={{ width: "100%", maxWidth: 420 }}>
+            <PanelBrand />
+            <RegisterFlow mode="onboard" />
+          </div>
+        </section>
+      </div>
+      <CookieBanner />
+    </main>
+  );
+}

src/app/providers.tsx

@@ -0,0 +1,29 @@
+"use client";
+
+// AppShell runs in the browser (boot, React context), so the provider is a
+// Client Component. When Supabase env is NOT configured (no BFF yet) we mount the
+// provider WITHOUT `auth` — `useAuth()` still works (returns nulls / status
+// "unauthenticated"), and the existing mock portal remains the fallback. Once the
+// env is set + the Shell BFF is deployed, real auth flows through appshell-sdk.
+
+import { AppShellProvider } from "@abe-kap/appshell-sdk/react";
+import type { AppShellOptions } from "@abe-kap/appshell-sdk";
+import type { ReactNode } from "react";
+
+const supabaseUrl = process.env.NEXT_PUBLIC_SUPABASE_URL;
+const bffBaseUrl = process.env.NEXT_PUBLIC_BFF_BASE_URL ?? "/shell";
+
+const options: AppShellOptions = supabaseUrl
+  ? {
+      auth: {
+        supabaseUrl,
+        supabaseAnonKey: process.env.NEXT_PUBLIC_SUPABASE_ANON_KEY ?? "",
+        appId: "crm-web",
+      },
+      bffBaseUrl,
+    }
+  : { bffBaseUrl };
+
+export function Providers({ children }: { children: ReactNode }) {
+  return <AppShellProvider options={options}>{children}</AppShellProvider>;
+}

src/components/dashboard/account-data.ts

@@ -0,0 +1,566 @@
+// ============================================================
+// LynkedUp Pro — Account / Profile / Support mock data (D).
+// Everything here is a client-side mock so the screens are
+// fully clickable without a backend. Ready-to-paste shapes.
+//
+// Anchored to the same demo identity used by the auth portal:
+//   James Carter · Allotment YEA-654321 · House 181.
+// ============================================================
+
+/* ---------------------------------------------------------- */
+/* helpers                                                     */
+/* ---------------------------------------------------------- */
+
+export function maskEmail(email: string): string {
+  const [user = "", domain = ""] = email.split("@");
+  if (!domain) return email;
+  if (user.length <= 2) return `${user[0] ?? ""}••@${domain}`;
+  return `${user[0]}${"•".repeat(Math.max(4, user.length - 2))}${user[user.length - 1]}@${domain}`;
+}
+export function maskPhone(phone: string): string {
+  const tail = phone.replace(/\D/g, "").slice(-2);
+  return `+91 ••••• ••${tail}`;
+}
+
+/* ---------------------------------------------------------- */
+/* USER — the signed-in account holder                         */
+/* ---------------------------------------------------------- */
+
+export type RevealField = { label: string; masked: string; full: string };
+
+export type User = {
+  id: string;
+  name: string;
+  firstName: string;
+  lastName: string;
+  initials: string;
+  role: string;
+  avatarGradient: string;
+  // property / allotment
+  allotmentNo: string;
+  plot: string; // house number — verify-to-reveal key
+  sector: string;
+  pocket: string;
+  category: string;
+  size: string;
+  // allottee vs account holder
+  isAllottee: boolean;
+  relationship: string; // "Self" when account holder IS allottee
+  allotteeName: string;
+  // contact (masked until verified)
+  email: RevealField;
+  mobile: RevealField;
+  whatsapp: RevealField;
+  pan: RevealField;
+  aadhaar: RevealField;
+  memberSince: string;
+  status: "active" | "suspended";
+};
+
+export const user: User = {
+  id: "usr_LUP_00181",
+  name: "James Carter",
+  firstName: "James",
+  lastName: "Carter",
+  initials: "JC",
+  role: "Property Owner",
+  avatarGradient: "linear-gradient(135deg,#fda913,#fd6d13)",
+  allotmentNo: "YEA-654321",
+  plot: "181",
+  sector: "Sector 18",
+  pocket: "Pocket B",
+  category: "Residential",
+  size: "300 sq.m",
+  isAllottee: true,
+  relationship: "Self",
+  allotteeName: "James Carter",
+  email: { label: "Email", masked: maskEmail("james.carter@example.com"), full: "james.carter@example.com" },
+  mobile: { label: "Mobile", masked: "+91 ••••• ••012", full: "+91 98765 43012" },
+  whatsapp: { label: "WhatsApp", masked: "+91 ••••• ••012", full: "+91 98765 43012" },
+  pan: { label: "PAN", masked: "•••••••• 12F", full: "ABCPS1234F" },
+  aadhaar: { label: "Aadhaar", masked: "•••• •••• 9012", full: "4321 8765 9012" },
+  memberSince: "March 2021",
+  status: "active",
+};
+
+/* ---------------------------------------------------------- */
+/* COUNTRY CODES                                               */
+/* ---------------------------------------------------------- */
+
+export type CountryCode = { code: string; flag: string; name: string; digits: number; example: string };
+export const countryCodes: CountryCode[] = [
+  { code: "+91", flag: "🇮🇳", name: "India", digits: 10, example: "98765 43210" },
+  { code: "+1", flag: "🇺🇸", name: "United States", digits: 10, example: "201 555 0123" },
+  { code: "+44", flag: "🇬🇧", name: "United Kingdom", digits: 10, example: "7400 123456" },
+  { code: "+971", flag: "🇦🇪", name: "UAE", digits: 9, example: "50 123 4567" },
+  { code: "+65", flag: "🇸🇬", name: "Singapore", digits: 8, example: "8123 4567" },
+  { code: "+61", flag: "🇦🇺", name: "Australia", digits: 9, example: "412 345 678" },
+];
+
+/* ---------------------------------------------------------- */
+/* KYC                                                         */
+/* ---------------------------------------------------------- */
+
+export type KycUse = "id" | "address" | "any";
+export type KycDocType = {
+  id: string;
+  label: string;
+  use: KycUse;        // what this document can prove
+  hint: string;
+  formats: string;    // accepted attachment formats
+  maxMb: number;
+};
+
+// Note rule: an ID document and an ADDRESS document must be two
+// DIFFERENT document types. A passport (use:"any") may satisfy
+// either slot but not both at once.
+export const kycDocTypes: KycDocType[] = [
+  { id: "aadhaar", label: "Aadhaar Card", use: "any", hint: "Front & back, masked first 8 digits", formats: "PDF, JPG, PNG", maxMb: 5 },
+  { id: "pan", label: "PAN Card", use: "id", hint: "Clear photo of the front", formats: "PDF, JPG, PNG", maxMb: 5 },
+  { id: "passport", label: "Passport", use: "any", hint: "Photo page, must be valid", formats: "PDF, JPG, PNG", maxMb: 5 },
+  { id: "voter", label: "Voter ID", use: "id", hint: "Front & back", formats: "PDF, JPG, PNG", maxMb: 5 },
+  { id: "dl", label: "Driving Licence", use: "id", hint: "Front & back, not expired", formats: "PDF, JPG, PNG", maxMb: 5 },
+  { id: "utility", label: "Utility Bill", use: "address", hint: "Electricity / water, < 3 months old", formats: "PDF, JPG, PNG", maxMb: 8 },
+  { id: "bank", label: "Bank Statement", use: "address", hint: "First page with address, < 3 months", formats: "PDF", maxMb: 8 },
+  { id: "rent", label: "Registered Rent Agreement", use: "address", hint: "All pages, registered copy", formats: "PDF", maxMb: 10 },
+];
+
+export type KycSlot = {
+  key: "photo" | "id" | "address";
+  title: string;
+  required: boolean;
+  docId: string | null;     // chosen kycDocTypes id
+  fileName: string | null;
+  status: "missing" | "uploaded" | "verified" | "rejected";
+  note?: string;
+};
+
+export const kyc: { completion: number; slots: KycSlot[] } = {
+  completion: 33,
+  slots: [
+    { key: "photo", title: "Live Photo / Selfie", required: true, docId: null, fileName: "selfie_rajesh.jpg", status: "verified", note: "Face match passed" },
+    { key: "id", title: "Identity Proof", required: true, docId: "pan", fileName: "pan_front.pdf", status: "uploaded", note: "Under review" },
+    { key: "address", title: "Address Proof", required: true, docId: null, fileName: null, status: "missing" },
+  ],
+};
+
+/* ---------------------------------------------------------- */
+/* NOTIFICATIONS — channels + per-destination matrix           */
+/* ---------------------------------------------------------- */
+
+export type NotifCategory = {
+  id: string;
+  label: string;
+  desc: string;
+  locked?: boolean; // statutory / security — cannot disable
+  email: boolean;
+  sms: boolean;
+  whatsapp: boolean;
+  push: boolean;
+};
+
+export const contactPrefs: NotifCategory[] = [
+  { id: "security", label: "Security & sign-in alerts", desc: "New device, password and 2FA changes", locked: true, email: true, sms: true, whatsapp: false, push: true },
+  { id: "kyc", label: "KYC & verification", desc: "Document status and re-verification requests", email: true, sms: true, whatsapp: true, push: true },
+  { id: "tickets", label: "Support tickets", desc: "Replies, status changes and resolutions", email: true, sms: false, whatsapp: true, push: true },
+  { id: "billing", label: "Billing & dues", desc: "Invoices, payment reminders and receipts", email: true, sms: true, whatsapp: false, push: false },
+  { id: "inspections", label: "Inspections & schedule", desc: "Upcoming visits and rescheduling", email: true, sms: false, whatsapp: true, push: true },
+  { id: "marketing", label: "Offers & product news", desc: "Promotions, surveys and newsletters", email: false, sms: false, whatsapp: false, push: false },
+];
+
+export type ContactDestination = { id: string; channel: "email" | "sms" | "whatsapp"; label: string; value: string; verified: boolean; primary: boolean };
+export const contactDestinations: ContactDestination[] = [
+  { id: "e1", channel: "email", label: "Personal email", value: "james.carter@example.com", verified: true, primary: true },
+  { id: "e2", channel: "email", label: "Work email", value: "j.carter@acme.co", verified: false, primary: false },
+  { id: "s1", channel: "sms", label: "Registered mobile", value: "+91 98765 43012", verified: true, primary: true },
+  { id: "w1", channel: "whatsapp", label: "WhatsApp", value: "+91 98765 43012", verified: true, primary: true },
+];
+
+export const contactTimezones = [
+  "Asia/Kolkata (IST · GMT+5:30)",
+  "Asia/Dubai (GST · GMT+4:00)",
+  "Europe/London (GMT/BST)",
+  "America/New_York (ET)",
+  "Asia/Singapore (SGT · GMT+8:00)",
+  "Australia/Sydney (AET)",
+];
+
+// Contact-time windows the user is willing to be reached in.
+export type ContactTime = { id: string; label: string; range: string; enabled: boolean };
+export const contactTimes: ContactTime[] = [
+  { id: "morning", label: "Morning", range: "08:00 – 12:00", enabled: true },
+  { id: "afternoon", label: "Afternoon", range: "12:00 – 16:00", enabled: true },
+  { id: "evening", label: "Evening", range: "16:00 – 20:00", enabled: true },
+  { id: "night", label: "Night", range: "20:00 – 22:00", enabled: false },
+];
+
+/* ---------------------------------------------------------- */
+/* SECURITY — login activity / devices                         */
+/* ---------------------------------------------------------- */
+
+export type LoginActivity = {
+  id: string;
+  device: string;
+  os: string;
+  kind: "desktop" | "mobile" | "tablet";
+  browser: string;
+  location: string;
+  ip: string;
+  current: boolean;
+  trusted: boolean;
+  lastActive: string;
+  event: "sign-in" | "password-change" | "2fa-enabled" | "new-device" | "sign-out";
+};
+
+export const loginActivity: LoginActivity[] = [
+  { id: "d1", device: "MacBook Pro 14\"", os: "macOS 15.2", kind: "desktop", browser: "Chrome 132", location: "Noida, IN", ip: "49.36.x.x", current: true, trusted: true, lastActive: "Active now", event: "sign-in" },
+  { id: "d2", device: "iPhone 15", os: "iOS 18.3", kind: "mobile", browser: "Safari", location: "Noida, IN", ip: "49.36.x.x", current: false, trusted: true, lastActive: "2 hours ago", event: "sign-in" },
+  { id: "d3", device: "Windows PC", os: "Windows 11", kind: "desktop", browser: "Edge 131", location: "Gurugram, IN", ip: "182.71.x.x", current: false, trusted: false, lastActive: "Yesterday, 9:14 PM", event: "new-device" },
+  { id: "d4", device: "iPad Air", os: "iPadOS 18", kind: "tablet", browser: "Safari", location: "Dubai, AE", ip: "94.205.x.x", current: false, trusted: false, lastActive: "3 days ago", event: "sign-in" },
+  { id: "d5", device: "MacBook Pro 14\"", os: "macOS 15.2", kind: "desktop", browser: "Chrome 132", location: "Noida, IN", ip: "49.36.x.x", current: false, trusted: true, lastActive: "5 days ago", event: "password-change" },
+];
+
+/* ---------------------------------------------------------- */
+/* PRIVACY & CONSENT                                           */
+/* ---------------------------------------------------------- */
+
+export type ConsentItem = { id: string; label: string; desc: string; granted: boolean; locked?: boolean };
+export type ConsentGroup = { id: string; title: string; items: ConsentItem[] };
+
+export const consentGroups: ConsentGroup[] = [
+  {
+    id: "essential",
+    title: "Essential & statutory",
+    items: [
+      { id: "tos", label: "Terms of Use & service agreement", desc: "Required to operate your account.", granted: true, locked: true },
+      { id: "kyc-process", label: "Identity verification processing", desc: "Process KYC documents to meet regulatory obligations.", granted: true, locked: true },
+    ],
+  },
+  {
+    id: "operational",
+    title: "Operational data sharing",
+    items: [
+      { id: "authority", label: "Share records with the authority", desc: "Sync allotment & inspection records with the development authority.", granted: true },
+      { id: "processors", label: "Trusted processors", desc: "Allow vetted vendors to process data on our behalf.", granted: true },
+    ],
+  },
+  {
+    id: "marketing",
+    title: "Marketing & analytics",
+    items: [
+      { id: "analytics", label: "Product analytics", desc: "Help improve the portal with anonymous usage data.", granted: true },
+      { id: "personalize", label: "Personalised recommendations", desc: "Tailor content based on your activity.", granted: false },
+      { id: "promos", label: "Promotional messages", desc: "Offers, surveys and partner news.", granted: false },
+    ],
+  },
+];
+
+/* ---------------------------------------------------------- */
+/* SUPPORT — channels, team, tickets, threads, help            */
+/* ---------------------------------------------------------- */
+
+export type SupportChannel = {
+  id: string;
+  title: string;
+  desc: string;
+  icon: string;       // Icon name
+  accent: string;     // token var
+  meta: string;       // SLA / availability
+  action: string;     // CTA label
+  status: "online" | "busy" | "offline";
+};
+
+export const supportChannels: SupportChannel[] = [
+  { id: "chat", title: "Live Chat", desc: "Instant help from a support agent", icon: "chat", accent: "var(--orange)", meta: "Avg. wait < 2 min", action: "Start chat", status: "online" },
+  { id: "ticket", title: "Raise a Ticket", desc: "Track a request end-to-end", icon: "ticket", accent: "var(--blue)", meta: "First reply in 4 hrs", action: "New ticket", status: "online" },
+  { id: "callback", title: "Request Callback", desc: "We'll call you in your time window", icon: "phone", accent: "var(--green)", meta: "Within working hours", action: "Schedule", status: "online" },
+  { id: "email", title: "Email Support", desc: "care@lynkeduppro.com", icon: "mail", accent: "var(--purple)", meta: "Reply in 1 business day", action: "Send email", status: "online" },
+  { id: "help", title: "Help Center", desc: "Guides, FAQs and how-tos", icon: "book", accent: "var(--cyan)", meta: "120+ articles", action: "Browse", status: "online" },
+];
+
+export type SupportAgent = {
+  id: string;
+  name: string;
+  initials: string;
+  role: string;
+  team: string;
+  gradient: string;
+  status: "online" | "away" | "offline";
+  rating: number;
+};
+
+export const supportTeam: SupportAgent[] = [
+  { id: "a1", name: "Emma Wilson", initials: "EW", role: "Senior Support Lead", team: "Accounts & KYC", gradient: "linear-gradient(135deg,#fda913,#fd6d13)", status: "online", rating: 4.9 },
+  { id: "a2", name: "Liam Foster", initials: "LF", role: "Support Specialist", team: "Billing", gradient: "linear-gradient(135deg,#285ef0,#09b9c6)", status: "online", rating: 4.8 },
+  { id: "a3", name: "Sophie Turner", initials: "ST", role: "Technical Support", team: "Portal & Login", gradient: "linear-gradient(135deg,#9036e9,#285ef0)", status: "away", rating: 4.7 },
+  { id: "a4", name: "Noah Mitchell", initials: "NM", role: "Field Coordinator", team: "Inspections", gradient: "linear-gradient(135deg,#14bc83,#09b9c6)", status: "offline", rating: 4.9 },
+];
+
+// Category → department routing + attachment rules for the New Ticket form.
+export type TicketCategory = {
+  id: string;
+  label: string;
+  department: string;
+  sla: string;
+  requiresAttachment: boolean;
+  attachmentNote: string;
+};
+
+export const ticketCategories: TicketCategory[] = [
+  { id: "kyc", label: "KYC / Document verification", department: "Accounts & KYC", sla: "4 business hours", requiresAttachment: true, attachmentNote: "Attach the document in question (PDF/JPG/PNG, ≤ 8 MB)." },
+  { id: "login", label: "Login / Account access", department: "Portal & Login", sla: "2 business hours", requiresAttachment: false, attachmentNote: "Screenshots optional (PNG/JPG, ≤ 5 MB)." },
+  { id: "billing", label: "Billing & payments", department: "Billing", sla: "1 business day", requiresAttachment: true, attachmentNote: "Attach invoice or receipt (PDF, ≤ 8 MB)." },
+  { id: "allotment", label: "Allotment / Property records", department: "Accounts & KYC", sla: "1 business day", requiresAttachment: false, attachmentNote: "Allotment letter optional (PDF, ≤ 10 MB)." },
+  { id: "inspection", label: "Inspection / Site visit", department: "Inspections", sla: "1 business day", requiresAttachment: false, attachmentNote: "Site photos optional (JPG/PNG, ≤ 10 MB each)." },
+  { id: "other", label: "Something else", department: "General Support", sla: "1 business day", requiresAttachment: false, attachmentNote: "Attachments optional (≤ 8 MB)." },
+];
+
+export type TicketStatus = "open" | "in-progress" | "awaiting-customer" | "resolved" | "closed";
+
+export type TicketEvent = { status: TicketStatus | "created"; label: string; at: string; by: string };
+export type Ticket = {
+  id: string;
+  subject: string;
+  category: string;     // TicketCategory label
+  department: string;
+  priority: "low" | "medium" | "high" | "urgent";
+  status: TicketStatus;
+  createdAt: string;
+  updatedAt: string;
+  agentId: string | null;
+  timeline: TicketEvent[];
+};
+
+export const tickets: Ticket[] = [
+  {
+    id: "LUP-48217",
+    subject: "Aadhaar re-upload not reflecting",
+    category: "KYC / Document verification",
+    department: "Accounts & KYC",
+    priority: "high",
+    status: "in-progress",
+    createdAt: "24 Jun 2026",
+    updatedAt: "28 Jun 2026",
+    agentId: "a1",
+    timeline: [
+      { status: "created", label: "Ticket created", at: "24 Jun, 10:12 AM", by: "You" },
+      { status: "open", label: "Routed to Accounts & KYC", at: "24 Jun, 10:13 AM", by: "System" },
+      { status: "in-progress", label: "Emma Wilson picked up the ticket", at: "24 Jun, 11:40 AM", by: "Emma Wilson" },
+      { status: "awaiting-customer", label: "Requested a clearer scan", at: "25 Jun, 09:05 AM", by: "Emma Wilson" },
+      { status: "in-progress", label: "You re-uploaded the document", at: "28 Jun, 04:22 PM", by: "You" },
+    ],
+  },
+  {
+    id: "LUP-47980",
+    subject: "Unable to receive login OTP on mobile",
+    category: "Login / Account access",
+    department: "Portal & Login",
+    priority: "urgent",
+    status: "resolved",
+    createdAt: "18 Jun 2026",
+    updatedAt: "19 Jun 2026",
+    agentId: "a3",
+    timeline: [
+      { status: "created", label: "Ticket created", at: "18 Jun, 08:40 PM", by: "You" },
+      { status: "in-progress", label: "Sophie Turner investigating SMS gateway", at: "18 Jun, 09:02 PM", by: "Sophie Turner" },
+      { status: "resolved", label: "OTP delivery restored", at: "19 Jun, 10:15 AM", by: "Sophie Turner" },
+    ],
+  },
+  {
+    id: "LUP-47512",
+    subject: "Duplicate maintenance invoice for June",
+    category: "Billing & payments",
+    department: "Billing",
+    priority: "medium",
+    status: "awaiting-customer",
+    createdAt: "12 Jun 2026",
+    updatedAt: "26 Jun 2026",
+    agentId: "a2",
+    timeline: [
+      { status: "created", label: "Ticket created", at: "12 Jun, 02:10 PM", by: "You" },
+      { status: "in-progress", label: "Liam Foster reviewing billing run", at: "12 Jun, 03:30 PM", by: "Liam Foster" },
+      { status: "awaiting-customer", label: "Need bank reference for the second debit", at: "26 Jun, 11:00 AM", by: "Liam Foster" },
+    ],
+  },
+  {
+    id: "LUP-46330",
+    subject: "Reschedule roof inspection visit",
+    category: "Inspection / Site visit",
+    department: "Inspections",
+    priority: "low",
+    status: "closed",
+    createdAt: "02 Jun 2026",
+    updatedAt: "06 Jun 2026",
+    agentId: "a4",
+    timeline: [
+      { status: "created", label: "Ticket created", at: "02 Jun, 06:20 PM", by: "You" },
+      { status: "in-progress", label: "Noah Mitchell coordinating slot", at: "03 Jun, 10:00 AM", by: "Noah Mitchell" },
+      { status: "resolved", label: "Visit moved to 09 Jun, 11 AM", at: "04 Jun, 04:45 PM", by: "Noah Mitchell" },
+      { status: "closed", label: "Inspection completed", at: "06 Jun, 01:30 PM", by: "System" },
+    ],
+  },
+];
+
+// Message Center — inbox threads + messages (with a typing flag).
+export type ChatMsg = { id: string; from: "me" | "agent"; text: string; at: string };
+export type SupportThread = {
+  id: string;
+  agentId: string;
+  subject: string;
+  preview: string;
+  unread: number;
+  pinned: boolean;
+  typing: boolean;
+  updatedAt: string;
+  messages: ChatMsg[];
+};
+
+export const supportThreads: SupportThread[] = [
+  {
+    id: "t1",
+    agentId: "a1",
+    subject: "KYC — Aadhaar re-upload",
+    preview: "Thanks, I can see the new scan now…",
+    unread: 2,
+    pinned: true,
+    typing: true,
+    updatedAt: "2 min ago",
+    messages: [
+      { id: "m1", from: "agent", text: "Hi James, this is Emma from Accounts & KYC. I'm looking into ticket LUP-48217.", at: "11:40 AM" },
+      { id: "m2", from: "me", text: "Thanks Emma. The earlier scan was blurry so I uploaded a sharper one.", at: "11:42 AM" },
+      { id: "m3", from: "agent", text: "Thanks, I can see the new scan now. Reviewing it with the verification team.", at: "11:43 AM" },
+    ],
+  },
+  {
+    id: "t2",
+    agentId: "a2",
+    subject: "Billing — duplicate invoice",
+    preview: "Could you share the bank reference number?",
+    unread: 0,
+    pinned: false,
+    typing: false,
+    updatedAt: "Yesterday",
+    messages: [
+      { id: "m1", from: "agent", text: "Hello! I'm reviewing the June billing run for the duplicate charge.", at: "3:30 PM" },
+      { id: "m2", from: "agent", text: "Could you share the bank reference number for the second debit?", at: "3:32 PM" },
+    ],
+  },
+  {
+    id: "t3",
+    agentId: "a3",
+    subject: "Login — OTP not received",
+    preview: "Glad it's working now. Closing this out.",
+    unread: 0,
+    pinned: false,
+    typing: false,
+    updatedAt: "19 Jun",
+    messages: [
+      { id: "m1", from: "me", text: "I stopped getting the OTP on my registered mobile last night.", at: "8:40 PM" },
+      { id: "m2", from: "agent", text: "There was a gateway issue in your region — fixed now. Please retry.", at: "10:14 AM" },
+      { id: "m3", from: "me", text: "Working now, thank you!", at: "10:20 AM" },
+      { id: "m4", from: "agent", text: "Glad it's working now. Closing this out.", at: "10:21 AM" },
+    ],
+  },
+];
+
+/* ---------------------------------------------------------- */
+/* HELP CENTER                                                 */
+/* ---------------------------------------------------------- */
+
+export type HelpArticle = { q: string; a: string };
+export type HelpTopic = { id: string; title: string; icon: string; accent: string; count: number; articles: HelpArticle[] };
+
+export const helpTopics: HelpTopic[] = [
+  {
+    id: "getting-started",
+    title: "Getting started",
+    icon: "rocket",
+    accent: "var(--orange)",
+    count: 3,
+    articles: [
+      { q: "How do I verify my property details?", a: "Open Profile → Personal Info and click ‘Verify to reveal’. Enter your house number (e.g. 181) to unmask and confirm your records." },
+      { q: "What does ‘allottee’ mean if I'm a representative?", a: "If you manage the property on someone's behalf, the account holder and the allottee differ. Your relationship is shown on the Personal Info tab." },
+      { q: "How do I update my profile photo?", a: "Use the camera button on your profile header card. JPG or PNG up to 5 MB." },
+    ],
+  },
+  {
+    id: "kyc",
+    title: "KYC & verification",
+    icon: "shield",
+    accent: "var(--blue)",
+    count: 4,
+    articles: [
+      { q: "Which documents do I need for KYC?", a: "A live photo (mandatory), one identity proof and one address proof. The identity and address documents must be two different document types." },
+      { q: "Can I use Aadhaar for both ID and address?", a: "No. ID and address proofs must be different document types. Aadhaar can fill either slot, but not both at the same time." },
+      { q: "How long does verification take?", a: "Most documents are reviewed within 4 business hours. You'll be notified on your registered channels." },
+      { q: "My document was rejected — what now?", a: "Open the rejected slot, read the reason, and re-upload a clearer copy. A support ticket is created automatically for high-priority cases." },
+    ],
+  },
+  {
+    id: "security",
+    title: "Login & security",
+    icon: "lock",
+    accent: "var(--purple)",
+    count: 4,
+    articles: [
+      { q: "How do I enable two-factor authentication?", a: "Profile → Security → Two-factor. Enabling 2FA requires both your password and a one-time code for confirmation." },
+      { q: "I'm not receiving my OTP", a: "OTPs are sent to your registered mobile. Check signal and spam filters; if it persists, raise a ticket under Login / Account access." },
+      { q: "What is the password policy?", a: "At least 8 characters with upper & lower case, a number and a special character — and no common patterns like ‘1234’ or ‘password’." },
+      { q: "How do I sign out other devices?", a: "Profile → Devices shows every active session. Use ‘Sign out’ on any device, or ‘Sign out all other devices’." },
+    ],
+  },
+  {
+    id: "billing",
+    title: "Billing & payments",
+    icon: "card",
+    accent: "var(--green)",
+    count: 3,
+    articles: [
+      { q: "Where can I download invoices?", a: "Invoices are emailed to your primary email and available under Billing. Receipts are issued within minutes of payment." },
+      { q: "I was charged twice", a: "Raise a Billing ticket and attach the invoice/receipt. Keep your bank reference handy to speed up the reconciliation." },
+      { q: "How do I change my billing email?", a: "Add a destination under Notifications and mark it primary for the Billing category in the per-destination matrix." },
+    ],
+  },
+];
+
+/* ---------------------------------------------------------- */
+/* RULES — the 1–13 business-rules checklist                   */
+/* ---------------------------------------------------------- */
+
+export type Rule = { n: number; title: string; detail: string; tag: string; tagColor: string };
+
+export const rules: Rule[] = [
+  { n: 1, title: "Verify-to-reveal", detail: "Masked personal details (email, mobile, PAN, Aadhaar) stay hidden until the account holder confirms their house number. For this account the house number is 181.", tag: "Profile", tagColor: "var(--orange)" },
+  { n: 2, title: "OTP goes to the registered mobile", detail: "Any sensitive change — email, mobile or password — sends a one-time code to the registered mobile number, never to the new/unverified destination.", tag: "Security", tagColor: "var(--blue)" },
+  { n: 3, title: "Allottee ≠ account holder", detail: "When the relationship is not ‘Self’, the account holder is a representative and the allottee's name is shown separately. Actions are logged against the account holder.", tag: "Profile", tagColor: "var(--orange)" },
+  { n: 4, title: "KYC needs two different documents", detail: "Identity proof and address proof must be two different document types. A single document (e.g. Aadhaar) cannot satisfy both slots at once.", tag: "KYC", tagColor: "var(--purple)" },
+  { n: 5, title: "Live photo is mandatory", detail: "A live photo / selfie is required for KYC completion in addition to the ID and address proofs. Completion percentage never reaches 100% without it.", tag: "KYC", tagColor: "var(--purple)" },
+  { n: 6, title: "Password policy", detail: "Minimum 8 characters with upper & lower case, a number and a special character. Common patterns like ‘1234’, ‘qwerty’ or ‘password’ are rejected.", tag: "Security", tagColor: "var(--blue)" },
+  { n: 7, title: "2FA requires password + OTP", detail: "Turning two-factor authentication on or off requires re-entering the password and confirming a one-time code. Authenticator apps and login alerts build on this.", tag: "Security", tagColor: "var(--blue)" },
+  { n: 8, title: "Ticket lifecycle", detail: "Tickets move Open → In Progress → Awaiting Customer → Resolved → Closed. Every transition is timestamped and attributed in the status timeline.", tag: "Support", tagColor: "var(--green)" },
+  { n: 9, title: "Category → department routing", detail: "Each ticket category auto-routes to the right department (e.g. KYC → Accounts & KYC) with its own SLA shown before submission.", tag: "Support", tagColor: "var(--green)" },
+  { n: 10, title: "Attachment rules", detail: "Some categories require an attachment; each defines accepted formats and a maximum file size. The form blocks submission until required attachments are present.", tag: "Support", tagColor: "var(--green)" },
+  { n: 11, title: "Contact-time windows + timezone", detail: "Callbacks and proactive messages are only sent inside the contact-time windows the user enables, interpreted in their selected timezone.", tag: "Notifications", tagColor: "var(--cyan)" },
+  { n: 12, title: "Statutory consent is locked", detail: "Essential and statutory consents (Terms of Use, KYC processing) cannot be switched off while the account is active. Marketing consents and sub-toggles are fully optional.", tag: "Privacy", tagColor: "var(--red)" },
+  { n: 13, title: "New-device login alerts", detail: "Signing in from an untrusted device raises a security alert on the registered channels and lists the device under Devices for review or sign-out.", tag: "Security", tagColor: "var(--blue)" },
+];
+
+/* ---------------------------------------------------------- */
+/* password strength (shared with Security tab)                */
+/* ---------------------------------------------------------- */
+
+export type Strength = { score: number; label: "Weak" | "Fair" | "Good" | "Strong"; checks: { ok: boolean; label: string }[] };
+export function passwordStrength(pw: string): Strength {
+  const checks = [
+    { ok: pw.length >= 8, label: "At least 8 characters" },
+    { ok: /[a-z]/.test(pw) && /[A-Z]/.test(pw), label: "Upper & lower case" },
+    { ok: /\d/.test(pw), label: "A number" },
+    { ok: /[^A-Za-z0-9]/.test(pw), label: "A special character" },
+  ];
+  const passed = checks.filter((c) => c.ok).length;
+  const weakList = ["1234", "abcd", "password", "qwerty", "0000"];
+  const isWeak = weakList.some((w) => pw.toLowerCase().includes(w));
+  const score = isWeak ? Math.min(passed, 1) : passed;
+  const label = score <= 1 ? "Weak" : score === 2 ? "Fair" : score === 3 ? "Good" : "Strong";
+  return { score, label, checks };
+}

src/components/dashboard/ai-assistant.tsx

@@ -0,0 +1,201 @@
+"use client";
+
+// ============================================================
+// AI Assistant — "Lynk AI", a creative conversational copilot.
+//   · Empty state : warm greeting, capability cards, prompt chips
+//   · Active chat : message thread with a typing indicator and a
+//                   simulated, keyword-aware assistant reply
+//   · Composer    : auto-suggesting prompt row + send / new chat
+// All responses are canned + client-side so it demos with no API.
+// ============================================================
+
+import { useEffect, useRef, useState } from "react";
+import { user } from "./account-data";
+import { Avatar, Btn, Icon, Pill, useToast } from "./ui";
+
+type Msg = { id: number; from: "me" | "ai"; text: string };
+
+const CAPABILITIES = [
+  { icon: "leads", tone: "var(--orange)", title: "Qualify leads", desc: "Score and summarise new leads, draft the first outreach." },
+  { icon: "estimates", tone: "var(--blue)", title: "Build estimates", desc: "Turn scope notes into a clean, line-itemed proposal." },
+  { icon: "schedule", tone: "var(--green)", title: "Plan the week", desc: "Suggest a crew schedule around weather and priorities." },
+  { icon: "leaderboard", tone: "var(--purple)", title: "Analyse pipeline", desc: "Spot stalled deals and where revenue is leaking." },
+];
+
+const PROMPTS = [
+  { icon: "leads", text: "Summarise my new leads from this week" },
+  { icon: "estimates", text: "Draft an estimate for a 28-square asphalt reroof" },
+  { icon: "storm", text: "Which territories were hit by the last storm?" },
+  { icon: "pipeline", text: "Show deals stuck in the pipeline over 14 days" },
+];
+
+let msgSeq = 1;
+
+export function AiAssistant() {
+  const toast = useToast();
+  const [messages, setMessages] = useState<Msg[]>([]);
+  const [draft, setDraft] = useState("");
+  const [typing, setTyping] = useState(false);
+  const scrollRef = useRef<HTMLDivElement | null>(null);
+  const timer = useRef<ReturnType<typeof setTimeout> | null>(null);
+
+  const started = messages.length > 0;
+
+  useEffect(() => {
+    scrollRef.current?.scrollTo({ top: scrollRef.current.scrollHeight, behavior: "smooth" });
+  }, [messages, typing]);
+
+  useEffect(() => () => { if (timer.current) clearTimeout(timer.current); }, []);
+
+  function send(text: string) {
+    const body = text.trim();
+    if (!body || typing) return;
+    setMessages((m) => [...m, { id: msgSeq++, from: "me", text: body }]);
+    setDraft("");
+    setTyping(true);
+    timer.current = setTimeout(() => {
+      setMessages((m) => [...m, { id: msgSeq++, from: "ai", text: replyFor(body) }]);
+      setTyping(false);
+    }, 1100);
+  }
+
+  function reset() {
+    if (timer.current) clearTimeout(timer.current);
+    setMessages([]); setDraft(""); setTyping(false);
+  }
+
+  return (
+    <div className="view ai-view">
+      <div className="ai-head">
+        <div className="ai-head-l">
+          <span className="ai-mark"><Icon name="ai" size={20} /></span>
+          <div>
+            <div className="ai-eyebrow">LynkedUp Pro</div>
+            <h1>Lynk AI <Pill tone="orange">Beta</Pill></h1>
+          </div>
+        </div>
+        <div className="ai-head-actions">
+          <span className="ai-model"><span className="ai-model-dot" /> Opus 4.8</span>
+          {started && <Btn variant="outline" size="sm" icon="plus" onClick={reset}>New chat</Btn>}
+        </div>
+      </div>
+
+      <div className="ai-stage card card-pad-0">
+        <div className="ai-scroll" ref={scrollRef}>
+          {!started ? (
+            <div className="ai-hero">
+              <div className="ai-orb-wrap">
+                <span className="ai-orb-ring" aria-hidden />
+                <span className="ai-orb-ring d2" aria-hidden />
+                <span className="ai-orb-ring d3" aria-hidden />
+                <span className="ai-hero-orb"><Icon name="ai" size={34} /></span>
+              </div>
+              <h2>{greeting()}, {user.firstName}.</h2>
+              <p>I&apos;m your roofing copilot. Ask me to summarise leads, draft estimates, plan crews or dig into your pipeline.</p>
+
+              <div className="ai-caps">
+                {CAPABILITIES.map((c) => (
+                  <button className="ai-cap" key={c.title} style={{ ["--rc" as string]: c.tone }} onClick={() => send(`Help me ${c.title.toLowerCase()}`)}>
+                    <span className="ai-cap-ic"><Icon name={c.icon} size={18} /></span>
+                    <span className="ai-cap-title">{c.title}</span>
+                    <span className="ai-cap-desc">{c.desc}</span>
+                  </button>
+                ))}
+              </div>
+
+              <div className="ai-suggest">
+                <span className="ai-suggest-lbl">Try asking</span>
+                <div className="ai-chips">
+                  {PROMPTS.map((p) => (
+                    <button className="ai-chip" key={p.text} onClick={() => send(p.text)}>
+                      <Icon name={p.icon} size={14} /> {p.text}
+                    </button>
+                  ))}
+                </div>
+              </div>
+            </div>
+          ) : (
+            <div className="ai-thread">
+              {messages.map((m) => (
+                <div className={`ai-msg ${m.from}`} key={m.id}>
+                  {m.from === "ai"
+                    ? <span className="ai-msg-av ai-mark"><Icon name="ai" size={16} /></span>
+                    : <Avatar initials={user.initials} gradient={user.avatarGradient} size={32} />}
+                  <div className="ai-bubble">
+                    {m.text.split("\n").map((line, i) => <p key={i}>{line}</p>)}
+                    {m.from === "ai" && (
+                      <div className="ai-msg-actions">
+                        <button onClick={() => { navigator.clipboard?.writeText(m.text); toast.push({ tone: "success", title: "Copied to clipboard" }); }} aria-label="Copy"><Icon name="copy" size={13} /></button>
+                        <button onClick={() => toast.push({ tone: "success", title: "Thanks for the feedback" })} aria-label="Good response"><Icon name="check" size={13} /></button>
+                      </div>
+                    )}
+                  </div>
+                </div>
+              ))}
+              {typing && (
+                <div className="ai-msg ai">
+                  <span className="ai-msg-av ai-mark"><Icon name="ai" size={16} /></span>
+                  <div className="ai-bubble ai-typing"><span /><span /><span /></div>
+                </div>
+              )}
+            </div>
+          )}
+        </div>
+
+        <div className="ai-composer">
+          {started && (
+            <div className="ai-quickrow">
+              {PROMPTS.slice(0, 3).map((p) => (
+                <button key={p.text} className="ai-quick" onClick={() => send(p.text)}><Icon name={p.icon} size={13} /> {p.text}</button>
+              ))}
+            </div>
+          )}
+          <div className="ai-inputbar">
+            <button className="ai-attach" aria-label="Attach" onClick={() => toast.push({ tone: "info", title: "Attachments", desc: "File uploads land here soon." })}><Icon name="paperclip" size={18} /></button>
+            <textarea
+              className="ai-textarea"
+              rows={1}
+              placeholder="Ask Lynk AI anything about your roofing business…"
+              value={draft}
+              onChange={(e) => setDraft(e.target.value)}
+              onKeyDown={(e) => { if (e.key === "Enter" && !e.shiftKey) { e.preventDefault(); send(draft); } }}
+            />
+            <button className="ai-send" aria-label="Send" disabled={!draft.trim() || typing} onClick={() => send(draft)}><Icon name="send" size={17} /></button>
+          </div>
+          <div className="ai-foot">Lynk AI can make mistakes. Verify estimates and figures before sending to owners.</div>
+        </div>
+      </div>
+    </div>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* helpers                                                     */
+/* ---------------------------------------------------------- */
+
+function greeting(): string {
+  // Deterministic across renders to avoid hydration drift — anchored to a
+  // fixed demo time-of-day rather than the live clock.
+  return "Good evening";
+}
+
+// Lightweight keyword router so the demo feels responsive without an API.
+function replyFor(q: string): string {
+  const t = q.toLowerCase();
+  if (t.includes("lead")) {
+    return "You have 6 new leads this week — 4 inbound from the storm landing page and 2 referrals.\nTop priority: Mark Reynolds (Sector 18) — full roof replacement, insurance claim already filed. I've drafted a first-touch SMS; want me to queue it?";
+  }
+  if (t.includes("estimate") || t.includes("proposal") || t.includes("reroep") || t.includes("reroof")) {
+    return "Here's a starting estimate for a 28-square asphalt reroof:\n• Tear-off & disposal — $3,920\n• Architectural shingles (28 sq) — $7,560\n• Underlayment, flashing & ridge vent — $2,180\n• Labour (3-day crew) — $5,400\nSubtotal $19,060 · 10% margin → $20,966. Want it itemised into a sendable proposal?";
+  }
+  if (t.includes("schedule") || t.includes("crew") || t.includes("week") || t.includes("plan")) {
+    return "Clear weather Tue–Thu, rain Friday. Suggested plan:\n• Tue: Crew A → 181 Sector 18 (reroof, day 1)\n• Wed: Crew A continues; Crew B → inspections in Pocket B\n• Thu: finish 181, start estimates follow-ups\nShould I block these in Team Schedule?";
+  }
+  if (t.includes("storm") || t.includes("territory") || t.includes("weather")) {
+    return "Last cell tracked through Sectors 14, 18 and Pocket B on 26 Jun with 1.5\" hail. 23 owners in those zones are good storm-canvass targets — 9 already have open claims. Want a canvass route?";
+  }
+  if (t.includes("pipeline") || t.includes("stuck") || t.includes("stall") || t.includes("deal")) {
+    return "3 deals have been idle over 14 days:\n• Bennett reroof — $21k, no contact in 18 days\n• Foster gutters — $4.2k, awaiting estimate\n• Turner inspection — booked, never closed\nThe Bennett deal is your biggest risk. Draft a re-engagement email?";
+  }
+  return "Got it. I can pull leads, build estimates, plan crew schedules, read storm/territory data and analyse your pipeline. Tell me which one to start with, or ask a specific question and I'll dig in.";
+}

src/components/dashboard/auth-gate.tsx

@@ -0,0 +1,36 @@
+"use client";
+
+import { useEffect } from "react";
+import { useRouter } from "next/navigation";
+import { useAuth, useAppShell } from "@abe-kap/appshell-sdk/react";
+import { isShellConfigured } from "@/lib/appshell";
+
+/**
+ * Client gate for the dashboard. When the Shell is live, an unauthenticated
+ * visitor is bounced to the portal; while the session is resolving we hold a
+ * lightweight splash. When the Shell is NOT configured this is a pass-through,
+ * so the existing mock demo (any login → /dashboard) keeps working unchanged.
+ */
+export function AuthGate({ children }: { children: React.ReactNode }) {
+  const router = useRouter();
+  const { status } = useAuth();
+  const { ready } = useAppShell();
+  const shell = isShellConfigured();
+
+  useEffect(() => {
+    // Only bounce to login once the SDK has finished booting AND restore() has
+    // resolved to unauthenticated. Redirecting while boot is still in flight would
+    // drop a perfectly valid session on reload (the status is transiently not-yet
+    // "authenticated" during boot).
+    if (shell && ready && status === "unauthenticated") router.replace("/portal/login");
+  }, [shell, ready, status, router]);
+
+  if (shell && (!ready || status !== "authenticated")) {
+    return (
+      <div style={{ minHeight: "60vh", display: "grid", placeItems: "center", color: "var(--muted, #888)" }}>
+        {ready && status === "unauthenticated" ? "Redirecting to sign in…" : "Loading your workspace…"}
+      </div>
+    );
+  }
+  return <>{children}</>;
+}

src/components/dashboard/charts.tsx

@@ -1,180 +0,0 @@
-"use client";
-
-import { useEffect, useState } from "react";
-
-/* ---- vertical bar chart (HTML/CSS, animated heights) ---- */
-export function BarsChart({
-  labels,
-  series,
-  max,
-  yTicks,
-  height = 132,
-  highlight,
-  barWidth = 7,
-}: {
-  labels: string[];
-  series: { color: string; values: number[] }[];
-  max: number;
-  yTicks?: string[];
-  height?: number;
-  highlight?: number; // single-series: index to highlight, others muted
-  barWidth?: number;
-}) {
-  const [on, setOn] = useState(false);
-  useEffect(() => {
-    const t = setTimeout(() => setOn(true), 40);
-    return () => clearTimeout(t);
-  }, []);
-
-  return (
-    <div className="chart" style={{ height }}>
-      {yTicks && (
-        <div className="chart-y">
-          {yTicks.map((t) => <span key={t}>{t}</span>)}
-        </div>
-      )}
-      <div className="chart-plot">
-        {labels.map((lab, i) => (
-          <div className="bar-group" key={i}>
-            <div className="bars">
-              {series.map((s, si) => {
-                const muted = highlight !== undefined && i !== highlight;
-                return (
-                  <span
-                    key={si}
-                    className="vbar"
-                    style={{
-                      width: barWidth,
-                      height: on ? `${Math.max(2, (s.values[i] / max) * 100)}%` : "0%",
-                      background: muted ? "var(--track)" : s.color,
-                      transitionDelay: `${i * 35 + si * 20}ms`,
-                    }}
-                  />
-                );
-              })}
-            </div>
-            <span className="bar-x">{lab}</span>
-          </div>
-        ))}
-      </div>
-    </div>
-  );
-}
-
-/* ---- mini sparkline bars (stat cards) ---- */
-export function Spark({ values, color, height = 40, width = 8 }: { values: number[]; color: string; height?: number; width?: number }) {
-  const [on, setOn] = useState(false);
-  useEffect(() => { const t = setTimeout(() => setOn(true), 40); return () => clearTimeout(t); }, []);
-  const max = Math.max(...values, 1);
-  return (
-    <div className="spark" style={{ height }}>
-      {values.map((v, i) => (
-        <span key={i} style={{ width, height: on ? `${(v / max) * 100}%` : "0%", background: color, transitionDelay: `${i * 30}ms` }} />
-      ))}
-    </div>
-  );
-}
-
-/* ---- donut chart ---- */
-export function Donut({
-  segments, total, label, size = 150, thickness = 18,
-}: {
-  segments: { value: number; color: string }[];
-  total: string;
-  label: string;
-  size?: number;
-  thickness?: number;
-}) {
-  const [on, setOn] = useState(false);
-  useEffect(() => { const t = setTimeout(() => setOn(true), 60); return () => clearTimeout(t); }, []);
-  const r = (size - thickness) / 2;
-  const c = 2 * Math.PI * r;
-  const sum = segments.reduce((a, s) => a + s.value, 0) || 1;
-  let offset = 0;
-  return (
-    <div className="donut" style={{ width: size, height: size }}>
-      <svg width={size} height={size} viewBox={`0 0 ${size} ${size}`}>
-        <circle cx={size / 2} cy={size / 2} r={r} fill="none" stroke="var(--track)" strokeWidth={thickness} />
-        {segments.map((s, i) => {
-          const frac = s.value / sum;
-          const len = on ? frac * c : 0;
-          const dash = `${len} ${c - len}`;
-          const el = (
-            <circle
-              key={i}
-              cx={size / 2} cy={size / 2} r={r} fill="none"
-              stroke={s.color} strokeWidth={thickness} strokeLinecap="round"
-              strokeDasharray={dash}
-              strokeDashoffset={-offset * c}
-              transform={`rotate(-90 ${size / 2} ${size / 2})`}
-              style={{ transition: "stroke-dasharray .9s cubic-bezier(.2,.7,.2,1)" }}
-            />
-          );
-          offset += frac;
-          return el;
-        })}
-      </svg>
-      <div className="donut-c">
-        <div className="dv">{total}</div>
-        <div className="dl">{label}</div>
-      </div>
-    </div>
-  );
-}
-
-/* ---- semicircle gauge ---- */
-export function Gauge({
-  value, max = 100, color, size = 150, label, sub,
-}: {
-  value: number; max?: number; color: string; size?: number; label?: string; sub?: string;
-}) {
-  const [on, setOn] = useState(false);
-  useEffect(() => { const t = setTimeout(() => setOn(true), 60); return () => clearTimeout(t); }, []);
-  const sw = 14;
-  const r = (size - sw) / 2;
-  const cx = size / 2, cy = size / 2;
-  const semi = Math.PI * r; // half circumference
-  const frac = Math.min(1, value / max);
-  const len = on ? frac * semi : 0;
-  return (
-    <div className="gauge" style={{ width: size, height: size / 2 + 16 }}>
-      <svg width={size} height={size / 2 + 16} viewBox={`0 0 ${size} ${size / 2 + 16}`}>
-        <path d={`M ${sw / 2} ${cy} A ${r} ${r} 0 0 1 ${size - sw / 2} ${cy}`} fill="none" stroke="var(--track)" strokeWidth={sw} strokeLinecap="round" />
-        <path
-          d={`M ${sw / 2} ${cy} A ${r} ${r} 0 0 1 ${size - sw / 2} ${cy}`}
-          fill="none" stroke={color} strokeWidth={sw} strokeLinecap="round"
-          strokeDasharray={`${len} ${semi}`}
-          style={{ transition: "stroke-dasharray 1s cubic-bezier(.2,.7,.2,1)" }}
-        />
-      </svg>
-      {(label || sub) && (
-        <div className="gauge-c">
-          {label && <div className="gv">{label}</div>}
-          {sub && <div className="gl">{sub}</div>}
-        </div>
-      )}
-    </div>
-  );
-}
-
-/* ---- progress bar ---- */
-export function Progress({ value, color, track }: { value: number; color: string; track?: boolean }) {
-  const [on, setOn] = useState(false);
-  useEffect(() => { const t = setTimeout(() => setOn(true), 50); return () => clearTimeout(t); }, []);
-  return (
-    <div className="bar">
-      <span style={{ width: on ? `${value}%` : "0%", background: color, transition: "width .9s cubic-bezier(.2,.7,.2,1)" }} />
-    </div>
-  );
-}
-
-/* ---- horizontal segmented bar (pipeline) ---- */
-export function HBar({ value, max, color }: { value: number; max: number; color: string }) {
-  const [on, setOn] = useState(false);
-  useEffect(() => { const t = setTimeout(() => setOn(true), 50); return () => clearTimeout(t); }, []);
-  return (
-    <div className="bar" style={{ height: 9 }}>
-      <span style={{ width: on ? `${(value / max) * 100}%` : "0%", background: color, transition: "width .8s cubic-bezier(.2,.7,.2,1)" }} />
-    </div>
-  );
-}

src/components/dashboard/dashboard.tsx

@@ -1,258 +1,81 @@
 "use client";
 
+// ============================================================
+// Dashboard shell — premium dark theme. Keeps the sidebar +
+// header and swaps the inner content. Profile / Support / Rules
+// render real views; other workspace modules show a placeholder.
+// ============================================================
+
 import { useEffect, useState } from "react";
-import { TrendingUp, Cloud, MoreHorizontal, ArrowUpRight } from "lucide-react";
+import { Sidebar, NAV_ITEMS } from "./sidebar";
-import { Sidebar } from "./sidebar";
 import { Topbar } from "./topbar";
-import { FigIcon } from "./figicon";
+import { ToastProvider, PageHead, Btn, Icon } from "./ui";
-import { BarsChart, Spark, Donut, Gauge, Progress, HBar } from "./charts";
+import { Profile } from "./profile";
+import { Support } from "./support";
+import { Rules } from "./rules";
+import { AiAssistant } from "./ai-assistant";
+import { TeamManagement } from "./team-management";
+import { MessengerSdk } from "./messenger-sdk";
+import { InboxSdk } from "./inbox-sdk";
+import { Settings } from "./settings";
 import "../../app/dashboard/dashboard.css";
 
-const C = {
-  orange: "#fda913", orange2: "#fd6d13", yellow: "#ffd60a",
-  cyan: "#09b9c6", green: "#14bc83", blue: "#285ef0", purple: "#9036e9", red: "#f0563f",
-};
-
-const rnd = (v: number, p = 0.12) => Math.max(1, Math.round(v * (1 + (Math.random() * 2 - 1) * p)));
-const arr = (base: number[], p = 0.14) => base.map((v) => rnd(v, p));
-
 export function Dashboard() {
   const [theme, setTheme] = useState<"dark" | "light">("dark");
   const [active, setActive] = useState("dashboard");
 
   useEffect(() => {
+    // Sync the persisted theme from localStorage (an external system) on mount.
+    // eslint-disable-next-line react-hooks/set-state-in-effect
     try { const t = localStorage.getItem("lup_dash_theme"); if (t === "light" || t === "dark") setTheme(t); } catch {}
   }, []);
   function toggle() {
     setTheme((t) => { const n = t === "dark" ? "light" : "dark"; try { localStorage.setItem("lup_dash_theme", n); } catch {} return n; });
   }
 
-  // ---- live data ----
+  const item = NAV_ITEMS.find((i) => i.key === active);
-  const [pnl, setPnl] = useState({
+  const title = item?.label ?? "Dashboard";
-    revenue: [4, 6, 3, 7, 5, 6, 4], gross: [5, 3, 6, 4, 7, 5, 6],
+  const subtitle = item?.subtitle ?? "Workspace module";
-    comm: [3, 5, 4, 6, 5, 7, 4], net: [4, 6, 5, 3, 6, 4, 7],
-  });
-  const [rev, setRev] = useState([5, 7, 4, 8, 6, 9, 16, 7, 5, 8]);
-  const [sparks, setSparks] = useState({
-    revenue: [4, 7, 5, 9, 6, 10, 8], leads: [6, 4, 8, 5, 9, 6, 10], meets: [5, 8, 6, 9, 7, 10, 8],
-  });
-
-  useEffect(() => {
-    const id = setInterval(() => {
-      setPnl((p) => ({ revenue: arr(p.revenue), gross: arr(p.gross), comm: arr(p.comm), net: arr(p.net) }));
-      setRev((r) => r.map((v, i) => (i === 6 ? 16 : rnd(v, 0.18))));
-      setSparks((s) => ({ revenue: arr(s.revenue), leads: arr(s.leads), meets: arr(s.meets) }));
-    }, 2600);
-    return () => clearInterval(id);
-  }, []);
-
-  const days = ["Mo", "Tu", "We", "Th", "Fr", "Sa", "Su"];
-  const yk = ["8k", "6k", "4k", "2k", "0"];
 
   return (
     <div className="dash-root" data-theme={theme}>
       <Sidebar active={active} onSelect={setActive} />
       <div className="dash-main">
-        <Topbar theme={theme} onToggle={toggle} />
+        <Topbar theme={theme} onToggle={toggle} title={title} subtitle={subtitle} />
         <div className="dash-content">
-
+          <ToastProvider>
-          {/* ===== Statistics ===== */}
+            {active === "profile" ? <Profile />
-          <h2 className="sec-title">Statistics</h2>
+              : active === "support" ? <Support />
-          <div className="grid" style={{ gridTemplateColumns: "1.55fr 1fr", marginBottom: 16 }}>
+              : active === "rules" ? <Rules />
-            <div className="grid" style={{ gridTemplateColumns: "1fr 1fr 1fr" }}>
+              : active === "ai" ? <AiAssistant />
-              <BigStat icon={<FigIcon name="i_revenue" size={18} />} ic={C.orange} tag="GROSS PROFIT $114K" value="$626K" label="Revenue" spark={sparks.revenue} sc={C.orange} />
+              : active === "messenger" ? <MessengerSdk />
-              <BigStat icon={<FigIcon name="i_hotleads" size={18} />} ic={C.red} tag="REQUIRES ACTION" value="20k" label="Hot Leads" spark={sparks.leads} sc={C.purple} />
+              : active === "inbox" ? <InboxSdk />
-              <BigStat icon={<FigIcon name="i_meets" size={18} />} ic={C.cyan} tag="NEXT 7 DAYS" value="70k" label="Upcoming Meets" spark={sparks.meets} sc={C.cyan} />
+              : active === "settings" ? <Settings />
-            </div>
+              : active === "team" ? <TeamManagement />
-            <div className="grid" style={{ gridTemplateColumns: "1fr 1fr" }}>
+              : <ComingSoon title={title} icon={item?.icon ?? "dashboard"} onGo={setActive} />}
-              <MiniStat icon={<FigIcon name="i_collected" size={16} />} ic={C.cyan} value="$311.3k" label="Collected to Date" sub="32 payments" pill="pill-cyan" />
+          </ToastProvider>
-              <MiniStat icon={<FigIcon name="i_ar" size={16} />} ic={C.orange} value="$325.9k" label="Outstanding AR" sub="25 pending" pill="pill-orange" />
-              <MiniStat icon={<FigIcon name="i_payouts" size={16} />} ic={C.purple} value="$203.7k" label="Pending Payouts" sub="20 pending" pill="pill-blue" />
-              <MiniStat icon={<FigIcon name="i_vendor" size={16} />} ic={C.blue} value="$432.4k" label="YTD Vendor Spend" sub="57 invoices" pill="pill-blue" />
-            </div>
-          </div>
-
-          {/* ===== Pipeline / Win / Storm ===== */}
-          <div className="grid" style={{ gridTemplateColumns: "1fr 1fr 1fr", marginBottom: 16 }}>
-            <div className="dcard">
-              <div className="card-h"><h3>Open Pipeline</h3><span className="pill pill-orange">27 leads</span></div>
-              <div className="big-val" style={{ marginBottom: 14 }}>$396K</div>
-              {[["New", 6], ["Contacted", 7], ["Appointment", 7], ["Estimate", 3]].map(([l, n]) => (
-                <div className="pl-row" key={l as string}>
-                  <span className="lab">{l}</span>
-                  <HBar value={n as number} max={8} color={C.orange} />
-                  <span className="n">{n}</span>
-                </div>
-              ))}
-            </div>
-            <div className="dcard">
-              <div className="card-h"><h3>Win Rate</h3><TrendingUp size={16} color={C.green} /></div>
-              <div className="big-val" style={{ marginBottom: 14 }}>94%</div>
-              <Progress value={94} color={C.cyan} />
-              <div className="row" style={{ gap: 16, marginTop: 14, flexWrap: "wrap" }}>
-                <Legend dot={C.cyan} text="17 Won" />
-                <Legend dot="var(--muted)" text="18 Decided" />
-                <Legend dot={C.red} text="1 Lost" />
-              </div>
-            </div>
-            <div className="dcard">
-              <div className="card-h"><h3>Storm-Attributed Revenue</h3><span className="pill pill-blue">19 Storm Leads</span></div>
-              <div className="big-val" style={{ marginBottom: 14 }}>24%</div>
-              <Progress value={24} color={C.blue} />
-              <div className="lbl" style={{ marginTop: 12 }}>$56K of $626K</div>
-            </div>
-          </div>
-
-          {/* ===== Roof / Risk / Weather ===== */}
-          <div className="grid" style={{ gridTemplateColumns: "1fr 1.15fr 1.25fr", marginBottom: 16 }}>
-            <div className="dcard">
-              <div className="card-h"><div><h3>Roof Condition</h3><div className="card-sub">Territory health snapshot</div></div></div>
-              <div className="row" style={{ justifyContent: "center", margin: "6px 0 10px" }}>
-                <Donut segments={[{ value: 30, color: C.orange }, { value: 14, color: C.cyan }]} total="44" label="Total" />
-              </div>
-              <div className="row" style={{ gap: 18, justifyContent: "center" }}>
-                <Legend dot={C.orange} text="Good" />
-                <Legend dot={C.cyan} text="Bad" />
-              </div>
-            </div>
-
-            <div className="dcard">
-              <div className="card-h"><div><h3>Risk Index</h3><div className="card-sub">Storm Impact Probability</div></div></div>
-              <div className="row" style={{ justifyContent: "center", margin: "4px 0" }}>
-                <Gauge value={51} max={100} color={C.blue} size={170} label="51" sub="of 100" />
-              </div>
-              <div className="row between" style={{ marginTop: 6 }}>
-                <Readout big="10 mph" small="Wind Exp." />
-                <Readout big="52%" small="Vulnerable" color={C.orange} />
-              </div>
-            </div>
-
-            <div className="dcard">
-              <div className="row between">
-                <div>
-                  <div className="row gap-2"><Cloud size={20} color={C.cyan} /><span className="big-val">80&deg;F</span></div>
-                  <div className="lbl">Plano, US</div>
-                </div>
-                <div style={{ textAlign: "right" }}>
-                  <div className="card-sub">Updated: 02:48 PM</div>
-                  <div className="row gap-3" style={{ marginTop: 8, justifyContent: "flex-end" }}>
-                    <span className="row gap-2" style={{ fontSize: 12 }}><span style={{ color: "var(--muted)", display: "inline-flex" }}><FigIcon name="i_wind" size={14} /></span> 10 mph</span>
-                    <span className="row gap-2" style={{ fontSize: 12 }}><span style={{ color: C.blue, display: "inline-flex" }}><FigIcon name="i_humidity" size={14} /></span> 82%</span>
-                  </div>
-                </div>
-              </div>
-              <div className="wx-hours">
-                {[["12 PM", 94], ["5 PM", 79], ["8 PM", 82], ["10 PM", 90], ["1 AM", 92], ["5 AM", 79]].map(([t, te]) => (
-                  <div className="wx-hr" key={t as string}>
-                    <div className="t">{t}</div>
-                    <Cloud size={16} color="var(--faint)" style={{ display: "block", margin: "6px auto 0" }} />
-                    <div className="te">{te}&deg;</div>
-                  </div>
-                ))}
-              </div>
-            </div>
-          </div>
-
-          {/* ===== P&L Summary ===== */}
-          <h2 className="sec-title">P&amp;L Summary</h2>
-          <div className="grid" style={{ gridTemplateColumns: "1fr 1fr 1fr 1fr", marginBottom: 16 }}>
-            <PnlCard title="Revenue" value="$626K" labels={days} yk={yk}
-              series={[{ color: C.orange, values: pnl.revenue }, { color: C.orange2, values: pnl.gross }]} />
-            <PnlCard title="Gross Profit" value="$114K" labels={days} yk={yk}
-              series={[{ color: C.cyan, values: pnl.gross }, { color: C.orange, values: pnl.revenue }]} />
-            <PnlCard title="Commissions" value="$63K" labels={days} yk={yk}
-              series={[{ color: C.blue, values: pnl.comm }, { color: "#6f9bff", values: pnl.net }]} />
-            <PnlCard title="Net Profit" value="$51K" labels={days} yk={yk}
-              series={[{ color: C.orange, values: pnl.net }, { color: C.blue, values: pnl.comm }]} />
-          </div>
-
-          {/* ===== Revenue Potential / Top Reps ===== */}
-          <div className="grid" style={{ gridTemplateColumns: "1.7fr 1fr" }}>
-            <div className="dcard">
-              <div className="card-h">
-                <div><h3>Revenue Potential</h3><div className="card-sub">By neighborhood rating</div></div>
-                <span className="pill pill-orange"><ArrowUpRight size={13} /> live</span>
-              </div>
-              <BarsChart
-                labels={["1", "2", "3", "4", "5", "6", "7", "8", "9", "10"]}
-                series={[{ color: C.orange, values: rev }]}
-                max={18} highlight={6} height={210} barWidth={26}
-                yTicks={["$240k", "$180k", "$120k", "$60k", "0"]}
-              />
-            </div>
-            <div className="dcard">
-              <div className="card-h"><h3>Top Sales Reps</h3><button className="link-btn">View All</button></div>
-              {[["Hannah Reyes", "hannah@lynkeduppro.com", C.orange], ["Cody Tatum", "cody@lynkeduppro.com", C.cyan], ["Travis Boone", "travis@lynkeduppro.com", C.blue]].map(([nm, em, col], i) => (
-                <div className="rep-row" key={nm as string}>
-                  <span className="rk">0{i + 1}</span>
-                  <span className="av" style={{ background: col as string, display: "grid", placeItems: "center", color: "#fff", fontWeight: 700, fontSize: 12 }}>{(nm as string).split(" ").map((x) => x[0]).join("")}</span>
-                  <div style={{ flex: 1 }}>
-                    <div className="nm">{nm}</div>
-                    <div className="em">{em}</div>
-                  </div>
-                  <span className="amt">$112,500</span>
-                </div>
-              ))}
-            </div>
-          </div>
-
         </div>
       </div>
     </div>
   );
 }
 
-/* ---- sub components ---- */
+// Placeholder for workspace modules that don't have a view yet — keeps the
-function BigStat({ icon, ic, tag, value, label, spark, sc }: { icon: React.ReactNode; ic: string; tag: string; value: string; label: string; spark: number[]; sc: string }) {
+// full navigation coherent and points users to the live sections.
+function ComingSoon({ title, icon, onGo }: { title: string; icon: string; onGo: (k: string) => void }) {
   return (
-    <div className="dcard">
+    <div className="view">
-      <div className="row between" style={{ marginBottom: 14 }}>
+      <PageHead eyebrow="Workspace" title={title} subtitle="This module is part of the LynkedUp Pro workspace." icon={icon} />
-        <span className="stat-ic" style={{ background: `color-mix(in srgb, ${ic} 18%, transparent)`, color: ic }}>{icon}</span>
+      <div className="card coming-soon">
-        <span className="card-sub" style={{ fontWeight: 600, letterSpacing: "0.04em" }}>{tag}</span>
+        <span className="coming-soon-ic"><Icon name={icon} size={34} /></span>
-      </div>
+        <h3>{title} is coming soon</h3>
-      <div className="row between" style={{ alignItems: "flex-end" }}>
+        <p>This area is reserved for the {title} module. In the meantime, the account experience is fully built out.</p>
-        <div>
+        <div className="coming-soon-actions">
-          <div className="big-val">{value}</div>
+          <Btn icon="user" onClick={() => onGo("profile")}>Open Profile</Btn>
-          <div className="lbl">{label}</div>
+          <Btn variant="outline" icon="chat" onClick={() => onGo("support")}>Support Center</Btn>
+          <Btn variant="ghost" icon="check-circle" onClick={() => onGo("rules")}>Rules</Btn>
         </div>
-        <Spark values={spark} color={sc} />
       </div>
     </div>
   );
 }
-
-function MiniStat({ icon, ic, value, label, sub, pill }: { icon: React.ReactNode; ic: string; value: string; label: string; sub: string; pill: string }) {
-  return (
-    <div className="mini-card">
-      <div className="top">
-        <span className="stat-ic" style={{ width: 30, height: 30, background: `color-mix(in srgb, ${ic} 18%, transparent)`, color: ic }}>{icon}</span>
-        <span className={`pill ${pill}`}>{sub}</span>
-      </div>
-      <div className="mid-val" style={{ marginTop: 12 }}>{value}</div>
-      <div className="lbl">{label}</div>
-    </div>
-  );
-}
-
-function PnlCard({ title, value, labels, yk, series }: { title: string; value: string; labels: string[]; yk: string[]; series: { color: string; values: number[] }[] }) {
-  return (
-    <div className="dcard">
-      <div className="card-h"><h3>{title}</h3><MoreHorizontal size={16} color="var(--faint)" /></div>
-      <div className="mid-val" style={{ marginBottom: 14 }}>{value}</div>
-      <BarsChart labels={labels} series={series} max={9} yTicks={yk} height={120} barWidth={5} />
-    </div>
-  );
-}
-
-function Legend({ dot, text }: { dot: string; text: string }) {
-  return <span className="row gap-2" style={{ fontSize: 12, color: "var(--muted)" }}><span className="ldot" style={{ background: dot }} /> {text}</span>;
-}
-
-function Readout({ big, small, color }: { big: string; small: string; color?: string }) {
-  return (
-    <div>
-      <div style={{ fontSize: 16, fontWeight: 800, color: color || "var(--text)" }}>{big}</div>
-      <div className="lbl">{small}</div>
-    </div>
-  );
-}

src/components/dashboard/figicon.tsx

@@ -1,17 +0,0 @@
-"use client";
-
-import { Sparkles } from "lucide-react";
-import { figmaIcons } from "./figma-icons";
-
-/** Renders a Figma-exported icon (recolored to currentColor) or a fallback. */
-export function FigIcon({ name, size = 18 }: { name: string; size?: number }) {
-  const svg = figmaIcons[name];
-  if (!svg) return <Sparkles size={size} />;
-  return (
-    <span
-      className="fig-ic"
-      style={{ width: size, height: size }}
-      dangerouslySetInnerHTML={{ __html: svg }}
-    />
-  );
-}

src/components/dashboard/inbox-sdk.tsx

@@ -0,0 +1,48 @@
+"use client";
+
+// The CRM Inbox, rendered by @insignia/iios-messaging-ui instead of the bespoke in-CRM inbox.
+// Live = the be-crm data door (CrmInboxAdapter over crm.inbox.* + crm.mail.*); demo = the SDK's
+// MockInboxAdapter.
+
+import { useMemo } from "react";
+import { useAppShell } from "@abe-kap/appshell-sdk/react";
+import { InboxProvider, Inbox as SdkInbox, type InboxAdapter } from "@insignia/iios-messaging-ui";
+import { MockInboxAdapter } from "@insignia/iios-messaging-ui/adapters/mock-inbox";
+import "@insignia/iios-messaging-ui/styles.css";
+import { isShellConfigured } from "@/lib/appshell";
+import { CrmInboxAdapter } from "@/lib/crm-inbox-adapter";
+import type { DataDoor } from "@/lib/crm-messaging-adapter";
+
+const SHELL = isShellConfigured();
+
+export function InboxSdk() {
+  return (
+    <div className="view">
+      {!SHELL && (
+        <div style={{ margin: "0 0 14px", padding: "8px 14px", borderRadius: 10, background: "var(--panel-2)", color: "var(--muted)", fontSize: 13, border: "1px solid var(--border)" }}>
+          Demo mode — running on the SDK&apos;s mock inbox adapter.
+        </div>
+      )}
+      <div className="miu-host miu-host-inbox">{SHELL ? <LiveInbox /> : <DemoInbox />}</div>
+    </div>
+  );
+}
+
+function DemoInbox() {
+  const adapter = useMemo<InboxAdapter>(() => new MockInboxAdapter(), []);
+  return (
+    <InboxProvider adapter={adapter}>
+      <SdkInbox />
+    </InboxProvider>
+  );
+}
+
+function LiveInbox() {
+  const { sdk } = useAppShell();
+  const adapter = useMemo<InboxAdapter>(() => new CrmInboxAdapter(sdk as unknown as DataDoor), [sdk]);
+  return (
+    <InboxProvider adapter={adapter}>
+      <SdkInbox />
+    </InboxProvider>
+  );
+}

src/components/dashboard/messenger-sdk.tsx

@@ -0,0 +1,89 @@
+"use client";
+
+// The CRM messenger, now rendered by the shared @insignia/iios-messaging-ui SDK instead of a
+// bespoke in-CRM implementation. The CRM only supplies an adapter (transport) + theming; all the
+// UI + messaging logic lives in the SDK. Live path = the be-crm data door (CrmMessagingAdapter);
+// demo path = the SDK's own MockAdapter.
+
+import { useEffect, useMemo, useState } from "react";
+import { useAppShell, useAuth, useQuery } from "@abe-kap/appshell-sdk/react";
+import { MessageSocket } from "@insignia/iios-kernel-client";
+import { MessagingProvider, Messenger as SdkMessenger, type MessagingAdapter } from "@insignia/iios-messaging-ui";
+import { MockAdapter } from "@insignia/iios-messaging-ui/adapters/mock";
+import "@insignia/iios-messaging-ui/styles.css";
+import { isShellConfigured } from "@/lib/appshell";
+import { CrmMessagingAdapter, type DataDoor } from "@/lib/crm-messaging-adapter";
+
+interface RealtimeDTO { url: string; audience: string; token?: string }
+
+/** Open the IIOS message socket with the delegated token the BFF mints (crm.messenger.realtime). */
+function useRealtimeSocket(): MessageSocket | null {
+  const rt = useQuery<RealtimeDTO>("crm.messenger.realtime", {});
+  const [socket, setSocket] = useState<MessageSocket | null>(null);
+  const url = rt.data?.url;
+  const token = rt.data?.token;
+  useEffect(() => {
+    if (!url || !token) return;
+    const s = new MessageSocket({ serviceUrl: url, token, autoConnect: false });
+    s.connect();
+    setSocket(s);
+    return () => {
+      s.disconnect();
+      setSocket(null);
+    };
+  }, [url, token]);
+  return socket;
+}
+
+const SHELL = isShellConfigured();
+
+export function MessengerSdk() {
+  return (
+    <div className="view">
+      {!SHELL && (
+        <div
+          style={{
+            margin: "0 0 14px",
+            padding: "8px 14px",
+            borderRadius: 10,
+            background: "var(--panel-2)",
+            color: "var(--muted)",
+            fontSize: 13,
+            border: "1px solid var(--border)",
+          }}
+        >
+          Demo mode — running on the SDK&apos;s mock adapter.
+        </div>
+      )}
+      <div className="miu-host">{SHELL ? <LiveHost /> : <DemoHost />}</div>
+    </div>
+  );
+}
+
+// SHELL is a build-time constant, so exactly one of these mounts for the life of the app
+// (Rules-of-Hooks safe — the other branch never renders).
+function DemoHost() {
+  const adapter = useMemo<MessagingAdapter>(() => new MockAdapter(), []);
+  return (
+    <MessagingProvider adapter={adapter}>
+      <SdkMessenger />
+    </MessagingProvider>
+  );
+}
+
+function LiveHost() {
+  const { sdk } = useAppShell();
+  const { user } = useAuth();
+  const socket = useRealtimeSocket();
+  // Rebuilds once the socket connects: the first adapter (no socket) polls; the second runs live.
+  const adapter = useMemo<MessagingAdapter | null>(
+    () => (user?.id ? new CrmMessagingAdapter(sdk as unknown as DataDoor, user.id, socket ?? undefined) : null),
+    [sdk, user?.id, socket],
+  );
+  if (!adapter) return <div className="miu-empty">Loading…</div>;
+  return (
+    <MessagingProvider adapter={adapter}>
+      <SdkMessenger />
+    </MessagingProvider>
+  );
+}

src/components/dashboard/profile.tsx

@@ -0,0 +1,679 @@
+"use client";
+
+// ============================================================
+// Profile — header card + 6 tabs:
+//   Personal Info · KYC · Security · Notifications · Privacy · Devices
+// ============================================================
+
+import { useEffect, useMemo, useState } from "react";
+import {
+  user, kycDocTypes, kyc as kycSeed, contactPrefs, contactDestinations,
+  contactTimezones, contactTimes, loginActivity, consentGroups,
+  passwordStrength, maskEmail, maskPhone,
+  type KycSlot, type NotifCategory, type ConsentGroup,
+} from "./account-data";
+import {
+  Avatar, Btn, Field, Icon, Modal, OtpField, PageHead, Pill, SegTabs,
+  StatusDot, Toggle, useToast,
+} from "./ui";
+
+const TABS = [
+  { value: "personal", label: "Personal Info", icon: "user" },
+  { value: "kyc", label: "KYC", icon: "shield-check" },
+  { value: "security", label: "Security", icon: "lock" },
+  { value: "notifications", label: "Notifications", icon: "bell" },
+  { value: "privacy", label: "Privacy & Consent", icon: "privacy" },
+  { value: "devices", label: "Devices", icon: "devices" },
+];
+
+export function Profile() {
+  const [tab, setTab] = useState("personal");
+
+  return (
+    <div className="view">
+      <PageHead
+        eyebrow="My Account"
+        title="Profile"
+        subtitle="Manage your identity, verification, security and preferences."
+        icon="user"
+        actions={<Pill tone="green"><StatusDot status="online" /> Account active</Pill>}
+      />
+
+      <ProfileHeaderCard />
+
+      <SegTabs tabs={TABS} value={tab} onChange={setTab} />
+
+      <div className="view-body">
+        {tab === "personal" && <PersonalInfoTab />}
+        {tab === "kyc" && <KycTab />}
+        {tab === "security" && <SecurityTab />}
+        {tab === "notifications" && <NotificationsTab />}
+        {tab === "privacy" && <PrivacyTab />}
+        {tab === "devices" && <DevicesTab />}
+      </div>
+    </div>
+  );
+}
+
+/* ============================================================ */
+/* Header card                                                  */
+/* ============================================================ */
+
+function ProfileHeaderCard() {
+  const { push } = useToast();
+  return (
+    <div className="card profile-hero">
+      <div className="profile-hero-bg" />
+      <div className="profile-hero-main">
+        <div className="profile-hero-avatar">
+          <Avatar initials={user.initials} gradient={user.avatarGradient} size={86} square />
+          <button className="profile-hero-cam" aria-label="Change photo" onClick={() => push({ tone: "info", title: "Photo upload", desc: "Choose a JPG or PNG up to 5 MB." })}>
+            <Icon name="camera" size={14} />
+          </button>
+        </div>
+        <div className="profile-hero-id">
+          <div className="profile-hero-name">
+            {user.name}
+            <Icon name="check-circle" size={18} className="verified-badge" />
+          </div>
+          <div className="profile-hero-role">{user.role} · Member since {user.memberSince}</div>
+          <div className="profile-hero-chips">
+            <span className="hero-chip"><Icon name="pin" size={13} /> {user.sector} · {user.pocket}</span>
+            <span className="hero-chip"><Icon name="owners" size={13} /> {user.category}</span>
+            <span className="hero-chip accent"><Icon name="check" size={13} /> House {user.plot}</span>
+          </div>
+        </div>
+      </div>
+      <div className="profile-hero-stats">
+        <HeroStat value={user.category} label="Category" />
+        <HeroStat value={user.size} label="House size" />
+        <HeroStat value="33%" label="KYC complete" accent="var(--orange)" />
+      </div>
+    </div>
+  );
+}
+function HeroStat({ value, label, accent }: { value: string; label: string; accent?: string }) {
+  return (
+    <div className="hero-stat">
+      <div className="hero-stat-v" style={accent ? { color: accent } : undefined}>{value}</div>
+      <div className="hero-stat-l">{label}</div>
+    </div>
+  );
+}
+
+/* ============================================================ */
+/* Tab: Personal Info — verify-to-reveal + change email/mobile  */
+/* ============================================================ */
+
+type ContactKind = "email" | "mobile" | "whatsapp";
+
+function PersonalInfoTab() {
+  const { push } = useToast();
+  const [verified, setVerified] = useState(false);
+  const [plot, setPlot] = useState("");
+  const [err, setErr] = useState("");
+  const [change, setChange] = useState<null | ContactKind>(null);
+
+  // editable contact values (live-updating after OTP confirmation)
+  const [contacts, setContacts] = useState({ email: user.email.full, mobile: user.mobile.full, whatsapp: user.whatsapp.full });
+
+  function verify() {
+    if (plot.trim() === user.plot) { setVerified(true); setErr(""); push({ tone: "success", title: "Verified", desc: "Your full details are now visible and editable." }); }
+    else setErr(`That doesn't match the house number on file (hint: it's ${user.plot}).`);
+  }
+
+  function mask(kind: ContactKind, full: string) {
+    return kind === "email" ? maskEmail(full) : maskPhone(full);
+  }
+
+  const contactRows: { key: ContactKind; label: string; full: string; masked: string }[] = [
+    { key: "email", label: "Email", full: contacts.email, masked: mask("email", contacts.email) },
+    { key: "mobile", label: "Mobile", full: contacts.mobile, masked: mask("mobile", contacts.mobile) },
+    { key: "whatsapp", label: "WhatsApp", full: contacts.whatsapp, masked: mask("whatsapp", contacts.whatsapp) },
+  ];
+
+  return (
+    <div className="grid-2">
+      <div className="card">
+        <div className="card-head">
+          <h3>Contact details</h3>
+          {verified
+            ? <Pill tone="green"><Icon name="eye" size={13} /> Revealed</Pill>
+            : <Pill tone="orange"><Icon name="eye-off" size={13} /> Masked</Pill>}
+        </div>
+
+        {!verified && (
+          <div className="reveal-gate">
+            <div className="reveal-gate-ic"><Icon name="lock" size={20} /></div>
+            <div className="reveal-gate-txt">
+              <strong>Verify to reveal &amp; edit</strong>
+              <span>Sensitive details are masked. Enter your house number to unmask and edit them.</span>
+            </div>
+            <div className="reveal-gate-form">
+              <input className="ds-input" placeholder="House number" value={plot} maxLength={6}
+                onChange={(e) => { setPlot(e.target.value.replace(/\D/g, "")); setErr(""); }}
+                onKeyDown={(e) => e.key === "Enter" && verify()} />
+              <Btn icon="check" onClick={verify}>Reveal</Btn>
+            </div>
+            {err && <div className="ds-field-err"><Icon name="alert" size={12} /> {err}</div>}
+          </div>
+        )}
+
+        <dl className="kv-list">
+          {contactRows.map((f) => (
+            <div className="kv" key={f.key}>
+              <dt>{f.label}</dt>
+              <dd className={verified ? "kv-edit" : "masked"}>
+                {verified ? f.full : f.masked}
+                {verified && (
+                  <button className="kv-edit-btn" aria-label={`Edit ${f.label}`} onClick={() => setChange(f.key)}><Icon name="edit" size={13} /></button>
+                )}
+              </dd>
+            </div>
+          ))}
+        </dl>
+
+        <div className="card-actions">
+          <Btn variant="outline" icon="mail" onClick={() => setChange("email")} disabled={!verified}>Change email</Btn>
+          <Btn variant="outline" icon="phone" onClick={() => setChange("mobile")} disabled={!verified}>Change mobile</Btn>
+        </div>
+        {!verified && <p className="muted-note"><Icon name="info" size={13} /> Reveal your details first to edit contact information.</p>}
+      </div>
+
+      <div className="card">
+        <div className="card-head">
+          <h3>Account &amp; identity</h3>
+          {verified
+            ? <Pill tone="green"><Icon name="eye" size={13} /> Revealed</Pill>
+            : <Pill tone="muted"><Icon name="lock" size={12} /> Protected</Pill>}
+        </div>
+        <dl className="kv-list">
+          <div className="kv"><dt>Full name</dt><dd>{user.name}</dd></div>
+          <div className="kv"><dt>Role</dt><dd>{user.role}</dd></div>
+          <div className="kv"><dt>Member since</dt><dd>{user.memberSince}</dd></div>
+          <div className="kv"><dt>Account status</dt><dd><Pill tone="green"><StatusDot status="online" /> Active</Pill></dd></div>
+          <div className="kv">
+            <dt>PAN</dt>
+            <dd className={verified ? "kv-edit" : "masked"}>{verified ? user.pan.full : user.pan.masked}{verified && <span className="kv-lock"><Icon name="lock" size={12} /> via KYC</span>}</dd>
+          </div>
+          <div className="kv">
+            <dt>Aadhaar</dt>
+            <dd className={verified ? "kv-edit" : "masked"}>{verified ? user.aadhaar.full : user.aadhaar.masked}{verified && <span className="kv-lock"><Icon name="lock" size={12} /> via KYC</span>}</dd>
+          </div>
+        </dl>
+        <p className="muted-note"><Icon name="info" size={13} /> PAN &amp; Aadhaar are managed under the KYC tab and can&apos;t be edited here.</p>
+      </div>
+
+      <ChangeContactModal
+        kind={change}
+        current={change ? contacts[change] : ""}
+        onClose={() => setChange(null)}
+        onSave={(kind, value) => setContacts((c) => ({ ...c, [kind]: value }))}
+      />
+    </div>
+  );
+}
+
+const CONTACT_LABEL: Record<ContactKind, string> = { email: "email", mobile: "mobile", whatsapp: "WhatsApp number" };
+
+// OTP-to-registered-mobile flow for changing a contact field. On confirm the
+// new value is saved back so the Personal Info card updates live.
+function ChangeContactModal({ kind, current, onClose, onSave }: {
+  kind: null | ContactKind; current: string; onClose: () => void; onSave: (kind: ContactKind, value: string) => void;
+}) {
+  const { push } = useToast();
+  const [step, setStep] = useState<"enter" | "otp">("enter");
+  const [val, setVal] = useState("");
+  const [otp, setOtp] = useState("");
+
+  // prefill with the current value whenever a new field is opened
+  useEffect(() => {
+    // eslint-disable-next-line react-hooks/set-state-in-effect
+    if (kind) { setStep("enter"); setVal(current); setOtp(""); }
+  }, [kind, current]);
+
+  function close() { setStep("enter"); setVal(""); setOtp(""); onClose(); }
+
+  const isEmail = kind === "email";
+  const label = kind ? CONTACT_LABEL[kind] : "";
+  return (
+    <Modal
+      open={kind != null} onClose={close}
+      icon={isEmail ? "mail" : kind === "whatsapp" ? "chat" : "phone"}
+      title={`Change ${label}`}
+      subtitle={step === "enter" ? "We'll send a code to your registered mobile to confirm." : `Enter the 6-digit code sent to ${user.mobile.masked}`}
+      footer={
+        step === "enter"
+          ? <><Btn variant="ghost" onClick={close}>Cancel</Btn><Btn icon="send" disabled={!val.trim() || val.trim() === current} onClick={() => { setStep("otp"); push({ tone: "info", title: "Code sent", desc: `OTP sent to your registered mobile ${user.mobile.masked}.` }); }}>Send code</Btn></>
+          : <><Btn variant="ghost" onClick={() => setStep("enter")}>Back</Btn><Btn icon="check" disabled={otp.length < 6} onClick={() => { if (kind) onSave(kind, val.trim()); push({ tone: "success", title: `${label[0].toUpperCase()}${label.slice(1)} updated`, desc: "Your change has been confirmed." }); close(); }}>Confirm</Btn></>
+      }
+    >
+      {step === "enter" ? (
+        <Field label={`New ${label}`} hint="A one-time code is always sent to your existing registered mobile — never to the new destination.">
+          <input className="ds-input" type={isEmail ? "email" : "tel"} placeholder={isEmail ? "you@example.com" : "+91 90000 00000"} value={val} onChange={(e) => setVal(e.target.value)} />
+        </Field>
+      ) : (
+        <div className="otp-wrap">
+          <OtpField value={otp} onChange={setOtp} />
+          <button className="link-inline" onClick={() => push({ tone: "info", title: "Code resent" })}>Resend code</button>
+        </div>
+      )}
+    </Modal>
+  );
+}
+
+/* ============================================================ */
+/* Tab: KYC — inline upload, ID≠address, photo mandatory, %     */
+/* ============================================================ */
+
+function KycTab() {
+  const { push } = useToast();
+  const [slots, setSlots] = useState<KycSlot[]>(kycSeed.slots);
+
+  const idDoc = slots.find((s) => s.key === "id")?.docId ?? null;
+  const addrDoc = slots.find((s) => s.key === "address")?.docId ?? null;
+
+  const completion = useMemo(() => {
+    const done = slots.filter((s) => s.status === "verified" || s.status === "uploaded").length;
+    return Math.round((done / slots.length) * 100);
+  }, [slots]);
+
+  function options(key: KycSlot["key"]) {
+    const want = key === "id" ? ["id", "any"] : key === "address" ? ["address", "any"] : [];
+    return kycDocTypes.filter((d) => want.includes(d.use));
+  }
+
+  function pickDoc(key: KycSlot["key"], docId: string) {
+    // enforce two-different-documents rule between ID and address
+    if (key === "id" && docId === addrDoc) { push({ tone: "error", title: "Pick a different document", desc: "Identity and address proofs must be two different documents." }); return; }
+    if (key === "address" && docId === idDoc) { push({ tone: "error", title: "Pick a different document", desc: "Address and identity proofs must be two different documents." }); return; }
+    setSlots((s) => s.map((x) => x.key === key ? { ...x, docId } : x));
+  }
+
+  function upload(key: KycSlot["key"]) {
+    const slot = slots.find((s) => s.key === key)!;
+    if (key !== "photo" && !slot.docId) { push({ tone: "error", title: "Select a document type first" }); return; }
+    const name = key === "photo" ? "selfie.jpg" : `${slot.docId}_upload.pdf`;
+    setSlots((s) => s.map((x) => x.key === key ? { ...x, fileName: name, status: "uploaded", note: "Under review" } : x));
+    push({ tone: "success", title: "Uploaded", desc: "Your document is queued for review." });
+  }
+
+  function remove(key: KycSlot["key"]) {
+    setSlots((s) => s.map((x) => x.key === key ? { ...x, fileName: null, docId: key === "photo" ? null : x.docId, status: "missing", note: undefined } : x));
+  }
+
+  const photoDone = slots.find((s) => s.key === "photo")!.status !== "missing";
+
+  return (
+    <div className="grid-side">
+      <div className="card">
+        <div className="card-head">
+          <h3>Verification documents</h3>
+          <Pill tone="orange">{completion}% complete</Pill>
+        </div>
+
+        <div className="kyc-progress">
+          <div className="kyc-progress-bar"><span style={{ width: `${completion}%` }} /></div>
+          <div className="kyc-progress-legend">
+            {slots.map((s) => (
+              <span key={s.key} className={`kyc-leg ${s.status}`}>
+                <Icon name={s.status === "missing" ? "x" : s.status === "verified" ? "check-circle" : "clock"} size={13} /> {s.title}
+              </span>
+            ))}
+          </div>
+        </div>
+
+        {!photoDone && <div className="callout tone-red"><Icon name="alert" size={18} /><div><strong>Live photo is mandatory.</strong><span>KYC cannot be completed without a verified photo.</span></div></div>}
+
+        <div className="kyc-slots">
+          {slots.map((slot) => (
+            <KycSlotRow key={slot.key} slot={slot} options={options(slot.key)} onPick={(d) => pickDoc(slot.key, d)} onUpload={() => upload(slot.key)} onRemove={() => remove(slot.key)} />
+          ))}
+        </div>
+      </div>
+
+      <div className="card card-muted">
+        <div className="card-head"><h3>Rules</h3></div>
+        <ul className="rule-mini">
+          <li><Icon name="check" size={14} /> A live photo / selfie is <strong>mandatory</strong>.</li>
+          <li><Icon name="check" size={14} /> Provide <strong>one ID</strong> and <strong>one address</strong> proof.</li>
+          <li><Icon name="check" size={14} /> ID and address must be <strong>two different documents</strong>.</li>
+          <li><Icon name="check" size={14} /> Accepted: PDF, JPG, PNG · size limits per document.</li>
+          <li><Icon name="check" size={14} /> Review completes within ~4 business hours.</li>
+        </ul>
+        <div className="kyc-doc-pairs">
+          <div className="muted-note"><Icon name="info" size={13} /> Current selection</div>
+          <div className="pair-row"><span>Identity</span><Pill tone="blue">{kycDocTypes.find((d) => d.id === idDoc)?.label ?? "Not chosen"}</Pill></div>
+          <div className="pair-row"><span>Address</span><Pill tone="purple">{kycDocTypes.find((d) => d.id === addrDoc)?.label ?? "Not chosen"}</Pill></div>
+        </div>
+      </div>
+    </div>
+  );
+}
+
+function KycSlotRow({ slot, options, onPick, onUpload, onRemove }: {
+  slot: KycSlot; options: typeof kycDocTypes; onPick: (d: string) => void; onUpload: () => void; onRemove: () => void;
+}) {
+  const tone = slot.status === "verified" ? "green" : slot.status === "uploaded" ? "blue" : slot.status === "rejected" ? "red" : "muted";
+  const docMeta = kycDocTypes.find((d) => d.id === slot.docId);
+  return (
+    <div className={`kyc-slot status-${slot.status}`}>
+      <div className="kyc-slot-ic"><Icon name={slot.key === "photo" ? "camera" : slot.key === "id" ? "user" : "pin"} size={18} /></div>
+      <div className="kyc-slot-main">
+        <div className="kyc-slot-top">
+          <span className="kyc-slot-title">{slot.title}{slot.required && <i className="req">*</i>}</span>
+          <Pill tone={tone}>{slot.status === "missing" ? "Missing" : slot.status === "uploaded" ? "Under review" : slot.status === "verified" ? "Verified" : "Rejected"}</Pill>
+        </div>
+
+        {slot.key !== "photo" && (
+          <select className="ds-select" value={slot.docId ?? ""} onChange={(e) => onPick(e.target.value)}>
+            <option value="" disabled>Select document type…</option>
+            {options.map((o) => <option key={o.id} value={o.id}>{o.label}</option>)}
+          </select>
+        )}
+
+        {docMeta && <div className="kyc-slot-hint">{docMeta.hint} · {docMeta.formats} · ≤ {docMeta.maxMb} MB</div>}
+
+        {slot.fileName ? (
+          <div className="kyc-file">
+            <Icon name="paperclip" size={14} />
+            <span className="kyc-file-name">{slot.fileName}</span>
+            {slot.note && <span className="kyc-file-note">{slot.note}</span>}
+            <button className="ds-iconbtn sm" aria-label="Remove" onClick={onRemove}><Icon name="trash" size={14} /></button>
+          </div>
+        ) : (
+          <button className="kyc-drop" onClick={onUpload}>
+            <Icon name="upload" size={16} /> Click to upload {slot.key === "photo" ? "a photo" : "document"}
+          </button>
+        )}
+      </div>
+    </div>
+  );
+}
+
+/* ============================================================ */
+/* Tab: Security                                                */
+/* ============================================================ */
+
+function SecurityTab() {
+  const { push } = useToast();
+  const [pw, setPw] = useState("");
+  const [twoFA, setTwoFA] = useState(false);
+  const [authApp, setAuthApp] = useState(false);
+  const [alerts, setAlerts] = useState(true);
+  const [twoFaModal, setTwoFaModal] = useState(false);
+  const strength = passwordStrength(pw);
+
+  return (
+    <div className="grid-2">
+      <div className="card">
+        <div className="card-head"><h3>Password</h3><Pill tone="muted">Updated 5 days ago</Pill></div>
+        <Field label="New password" hint="Min 8 chars · upper & lower · a number · a special character · no common patterns.">
+          <input className="ds-input" type="password" placeholder="••••••••" value={pw} onChange={(e) => setPw(e.target.value)} />
+        </Field>
+        {pw && (
+          <div className="pw-meter">
+            <div className="pw-bars">{[0, 1, 2, 3].map((i) => <span key={i} className={i < strength.score ? `lvl lvl-${strength.label.toLowerCase()}` : "lvl"} />)}</div>
+            <div className="pw-label">{strength.label}</div>
+          </div>
+        )}
+        <ul className="pw-checks">
+          {strength.checks.map((c) => <li key={c.label} className={c.ok ? "ok" : ""}><Icon name={c.ok ? "check-circle" : "x"} size={14} /> {c.label}</li>)}
+        </ul>
+        <div className="card-actions"><Btn icon="key" disabled={strength.score < 3} onClick={() => { push({ tone: "success", title: "Password updated" }); setPw(""); }}>Update password</Btn></div>
+      </div>
+
+      <div className="card">
+        <div className="card-head"><h3>Two-factor &amp; sign-in</h3></div>
+        <SettingRow icon="shield-check" title="Two-factor authentication" desc="Requires your password and a one-time code to enable.">
+          <Toggle checked={twoFA} onChange={(v) => { if (v) setTwoFaModal(true); else { setTwoFA(false); setAuthApp(false); push({ tone: "info", title: "Two-factor disabled" }); } }} label="2FA" />
+        </SettingRow>
+        <SettingRow icon="key" title="Authenticator app" desc={authApp ? "Connected · codes from your app" : "Use an app like Google Authenticator"}>
+          <Toggle checked={authApp} disabled={!twoFA} onChange={(v) => { setAuthApp(v); push({ tone: v ? "success" : "info", title: v ? "Authenticator linked" : "Authenticator removed" }); }} label="Authenticator" />
+        </SettingRow>
+        <SettingRow icon="bell" title="Login alerts" desc="Notify me when a new device signs in.">
+          <Toggle checked={alerts} onChange={(v) => { setAlerts(v); push({ tone: "info", title: v ? "Login alerts on" : "Login alerts off" }); }} label="Login alerts" />
+        </SettingRow>
+        {!twoFA && <p className="muted-note"><Icon name="info" size={13} /> Enable two-factor authentication to link an authenticator app.</p>}
+      </div>
+
+      <TwoFaModal open={twoFaModal} onClose={() => setTwoFaModal(false)} onDone={() => { setTwoFA(true); setTwoFaModal(false); push({ tone: "success", title: "Two-factor enabled", desc: "Your account is now protected with 2FA." }); }} />
+    </div>
+  );
+}
+
+function TwoFaModal({ open, onClose, onDone }: { open: boolean; onClose: () => void; onDone: () => void }) {
+  const { push } = useToast();
+  const [step, setStep] = useState<"password" | "otp">("password");
+  const [pw, setPw] = useState("");
+  const [otp, setOtp] = useState("");
+  function close() { setStep("password"); setPw(""); setOtp(""); onClose(); }
+  return (
+    <Modal open={open} onClose={close} icon="shield-check" title="Enable two-factor authentication"
+      subtitle={step === "password" ? "Confirm your password to continue." : `Enter the code sent to ${user.mobile.masked}.`}
+      footer={step === "password"
+        ? <><Btn variant="ghost" onClick={close}>Cancel</Btn><Btn icon="arrow" iconRight="arrow" disabled={pw.length < 4} onClick={() => { setStep("otp"); push({ tone: "info", title: "Code sent", desc: "OTP sent to your registered mobile." }); }}>Continue</Btn></>
+        : <><Btn variant="ghost" onClick={() => setStep("password")}>Back</Btn><Btn icon="check" disabled={otp.length < 6} onClick={onDone}>Enable 2FA</Btn></>}
+    >
+      {step === "password" ? (
+        <Field label="Current password"><input className="ds-input" type="password" placeholder="••••••••" value={pw} onChange={(e) => setPw(e.target.value)} /></Field>
+      ) : (
+        <div className="otp-wrap"><OtpField value={otp} onChange={setOtp} /><span className="muted-note">Both password and OTP are required to turn 2FA on.</span></div>
+      )}
+    </Modal>
+  );
+}
+
+function SettingRow({ icon, title, desc, children }: { icon: string; title: string; desc: string; children: React.ReactNode }) {
+  return (
+    <div className="setting-row">
+      <span className="setting-ic"><Icon name={icon} size={18} /></span>
+      <div className="setting-txt"><div className="setting-title">{title}</div><div className="setting-desc">{desc}</div></div>
+      <div className="setting-ctl">{children}</div>
+    </div>
+  );
+}
+
+/* ============================================================ */
+/* Tab: Notifications                                           */
+/* ============================================================ */
+
+function NotificationsTab() {
+  const { push } = useToast();
+  const [prefs, setPrefs] = useState<NotifCategory[]>(contactPrefs);
+  const [tz, setTz] = useState(contactTimezones[0]);
+  const [times, setTimes] = useState(contactTimes);
+  const channels: { key: keyof NotifCategory; label: string; icon: string }[] = [
+    { key: "email", label: "Email", icon: "mail" },
+    { key: "sms", label: "SMS", icon: "phone" },
+    { key: "whatsapp", label: "WhatsApp", icon: "chat" },
+    { key: "push", label: "Push", icon: "bell" },
+  ];
+
+  function toggle(catId: string, ch: keyof NotifCategory) {
+    setPrefs((p) => p.map((c) => {
+      if (c.id !== catId) return c;
+      if (c.locked) { push({ tone: "info", title: "Required notifications", desc: "Security alerts can't be turned off." }); return c; }
+      return { ...c, [ch]: !c[ch] } as NotifCategory;
+    }));
+  }
+
+  return (
+    <div className="grid-side">
+      <div className="card card-pad-0">
+        <div className="card-head pad"><h3>Per-channel matrix</h3><span className="muted-note">Choose how each category reaches you</span></div>
+        <div className="notif-table">
+          <div className="notif-row notif-head">
+            <span>Category</span>
+            {channels.map((c) => <span key={c.key} className="notif-ch"><Icon name={c.icon} size={14} /> {c.label}</span>)}
+          </div>
+          {prefs.map((cat) => (
+            <div className="notif-row" key={cat.id}>
+              <span className="notif-cat">
+                <span className="notif-cat-name">{cat.label}{cat.locked && <Icon name="lock" size={12} className="lock-ic" />}</span>
+                <span className="notif-cat-desc">{cat.desc}</span>
+              </span>
+              {channels.map((c) => (
+                <span key={c.key} className="notif-ch">
+                  <Toggle checked={Boolean(cat[c.key])} disabled={cat.locked} onChange={() => toggle(cat.id, c.key)} label={`${cat.label} ${c.label}`} />
+                </span>
+              ))}
+            </div>
+          ))}
+        </div>
+      </div>
+
+      <div className="card-stack">
+        <div className="card">
+          <div className="card-head"><h3>Contact-time window</h3></div>
+          <Field label="Timezone">
+            <select className="ds-select" value={tz} onChange={(e) => setTz(e.target.value)}>
+              {contactTimezones.map((t) => <option key={t} value={t}>{t}</option>)}
+            </select>
+          </Field>
+          <div className="time-windows">
+            {times.map((t) => (
+              <button key={t.id} className={`time-win ${t.enabled ? "on" : ""}`} onClick={() => setTimes((s) => s.map((x) => x.id === t.id ? { ...x, enabled: !x.enabled } : x))}>
+                <Icon name={t.enabled ? "check-circle" : "clock"} size={15} />
+                <span className="tw-label">{t.label}</span>
+                <span className="tw-range">{t.range}</span>
+              </button>
+            ))}
+          </div>
+          <p className="muted-note"><Icon name="info" size={13} /> Callbacks &amp; proactive messages only arrive inside enabled windows, in your timezone.</p>
+        </div>
+
+        <div className="card">
+          <div className="card-head"><h3>Destinations</h3></div>
+          <div className="dest-list">
+            {contactDestinations.map((d) => (
+              <div className="dest-row" key={d.id}>
+                <span className="dest-ic"><Icon name={d.channel === "email" ? "mail" : d.channel === "sms" ? "phone" : "chat"} size={15} /></span>
+                <div className="dest-txt"><div className="dest-label">{d.label}{d.primary && <Pill tone="orange">Primary</Pill>}</div><div className="dest-val">{d.value}</div></div>
+                {d.verified ? <Pill tone="green"><Icon name="check" size={12} /> Verified</Pill> : <Btn variant="outline" size="sm" onClick={() => push({ tone: "info", title: "Verification sent" })}>Verify</Btn>}
+              </div>
+            ))}
+          </div>
+          <Btn variant="ghost" icon="plus" onClick={() => push({ tone: "info", title: "Add destination" })}>Add destination</Btn>
+        </div>
+      </div>
+    </div>
+  );
+}
+
+/* ============================================================ */
+/* Tab: Privacy & Consent                                       */
+/* ============================================================ */
+
+function PrivacyTab() {
+  const { push } = useToast();
+  const [groups, setGroups] = useState<ConsentGroup[]>(consentGroups);
+
+  function toggle(gid: string, iid: string) {
+    setGroups((gs) => gs.map((g) => g.id !== gid ? g : {
+      ...g,
+      items: g.items.map((it) => {
+        if (it.id !== iid) return it;
+        if (it.locked) { push({ tone: "info", title: "Required consent", desc: "Statutory consents can't be withdrawn while active." }); return it; }
+        return { ...it, granted: !it.granted };
+      }),
+    }));
+  }
+
+  return (
+    <div className="consent-cols">
+      {groups.map((g) => (
+        <div className="card" key={g.id}>
+          <div className="card-head">
+            <h3>{g.title}</h3>
+            {g.id === "marketing" && <Pill tone="muted">Optional</Pill>}
+            {g.id === "essential" && <Pill tone="red"><Icon name="lock" size={12} /> Required</Pill>}
+          </div>
+          <div className="consent-list">
+            {g.items.map((it) => (
+              <div className={`consent-item ${it.locked ? "locked" : ""}`} key={it.id}>
+                <div className="consent-txt">
+                  <div className="consent-label">{it.label}{it.locked && <Icon name="lock" size={12} className="lock-ic" />}</div>
+                  <div className="consent-desc">{it.desc}</div>
+                </div>
+                <Toggle checked={it.granted} disabled={it.locked} onChange={() => toggle(g.id, it.id)} label={it.label} />
+              </div>
+            ))}
+          </div>
+          {g.id === "marketing" && groups.find((x) => x.id === "marketing")!.items.find((i) => i.id === "promos")!.granted && (
+            <div className="consent-sub">
+              <div className="muted-note">Promotional sub-preferences</div>
+              {["Product offers", "Surveys & feedback", "Partner news"].map((s, i) => (
+                <label className="consent-sub-row" key={s}><span>{s}</span><Toggle checked={i === 0} onChange={() => {}} label={s} /></label>
+              ))}
+            </div>
+          )}
+        </div>
+      ))}
+    </div>
+  );
+}
+
+/* ============================================================ */
+/* Tab: Devices                                                 */
+/* ============================================================ */
+
+function DevicesTab() {
+  const { push } = useToast();
+  const [devices, setDevices] = useState(loginActivity);
+
+  function signOut(id: string) {
+    setDevices((d) => d.filter((x) => x.id !== id));
+    push({ tone: "success", title: "Signed out", desc: "That device no longer has access." });
+  }
+
+  return (
+    <div className="grid-side">
+      <div className="card">
+        <div className="card-head">
+          <h3>Connected devices</h3>
+          <Btn variant="outline" size="sm" icon="logout" onClick={() => { setDevices((d) => d.filter((x) => x.current)); push({ tone: "success", title: "Other devices signed out" }); }}>Sign out all others</Btn>
+        </div>
+        <div className="device-list">
+          {devices.filter((d) => d.event !== "password-change").map((d) => (
+            <div className={`device-row ${d.current ? "current" : ""}`} key={d.id}>
+              <span className="device-ic"><Icon name={d.kind} size={20} /></span>
+              <div className="device-txt">
+                <div className="device-name">{d.device}{d.current && <Pill tone="green">This device</Pill>}{!d.trusted && <Pill tone="orange"><Icon name="alert" size={11} /> New</Pill>}</div>
+                <div className="device-meta">{d.browser} · {d.os}</div>
+                <div className="device-meta"><Icon name="pin" size={12} /> {d.location} · {d.ip} · {d.lastActive}</div>
+              </div>
+              {!d.current && <button className="ds-iconbtn" aria-label="Sign out" onClick={() => signOut(d.id)}><Icon name="logout" size={16} /></button>}
+            </div>
+          ))}
+        </div>
+      </div>
+
+      <div className="card">
+        <div className="card-head"><h3>Recent activity</h3></div>
+        <div className="timeline">
+          {loginActivity.map((a) => (
+            <div className="tl-item" key={a.id}>
+              <span className={`tl-dot ev-${a.event}`}><Icon name={a.event === "password-change" ? "key" : a.event === "new-device" ? "alert" : a.event === "2fa-enabled" ? "shield-check" : "check"} size={12} /></span>
+              <div className="tl-body">
+                <div className="tl-title">{labelForEvent(a.event)}</div>
+                <div className="tl-meta">{a.device} · {a.location}</div>
+                <div className="tl-time">{a.lastActive}</div>
+              </div>
+            </div>
+          ))}
+        </div>
+      </div>
+    </div>
+  );
+}
+
+function labelForEvent(ev: string) {
+  switch (ev) {
+    case "password-change": return "Password changed";
+    case "new-device": return "New device signed in";
+    case "2fa-enabled": return "Two-factor enabled";
+    case "sign-out": return "Signed out";
+    default: return "Successful sign-in";
+  }
+}

src/components/dashboard/rules.tsx

@@ -0,0 +1,55 @@
+"use client";
+
+// ============================================================
+// Rules Checklist — the 1–13 business rules in one place.
+// A single filter bar + a uniform (brand-orange) card grid:
+// each rule card has a ghost watermark number, an icon and an
+// "enforced" footer. No per-category colours.
+// (house 181 · OTP to registered mobile · KYC two-docs ·
+//  password policy · ticket lifecycle · …)
+// ============================================================
+
+import { useMemo, useState } from "react";
+import { rules } from "./account-data";
+import { Icon, PageHead, Pill, Segmented } from "./ui";
+
+// Each rule category maps to a glyph so cards read at a glance.
+const TAG_ICON: Record<string, string> = {
+  Profile: "user", Security: "shield", KYC: "verify", Support: "chat",
+  Notifications: "bell", Privacy: "privacy",
+};
+
+export function Rules() {
+  const tags = useMemo(() => ["All", ...Array.from(new Set(rules.map((r) => r.tag)))], []);
+  const [tag, setTag] = useState("All");
+  const list = tag === "All" ? rules : rules.filter((r) => r.tag === tag);
+
+  return (
+    <div className="view">
+      <PageHead
+        eyebrow="Reference"
+        title="Rules Checklist"
+        subtitle="The 13 business rules that govern Profile & Support — one source of truth."
+        icon="check-circle"
+        actions={<Pill tone="blue">{rules.length} rules</Pill>}
+      />
+
+      <Segmented value={tag} onChange={setTag} options={tags.map((t) => ({ value: t, label: t }))} />
+
+      <div className="rules-grid view-body">
+        {list.map((r) => (
+          <article className="card rule-card" key={r.n}>
+            <span className="rule-watermark" aria-hidden>{String(r.n).padStart(2, "0")}</span>
+            <div className="rule-top">
+              <span className="rule-ic"><Icon name={TAG_ICON[r.tag] ?? "check-circle"} size={18} /></span>
+              <Pill tone="muted">{r.tag}</Pill>
+            </div>
+            <div className="rule-title">{r.title}</div>
+            <p className="rule-detail">{r.detail}</p>
+            <div className="rule-foot"><Icon name="shield-check" size={13} /> Enforced · Rule {r.n}</div>
+          </article>
+        ))}
+      </div>
+    </div>
+  );
+}

src/components/dashboard/settings.tsx

@@ -0,0 +1,136 @@
+"use client";
+
+// ============================================================
+// Org Settings → Integrations. Today: SMS (Twilio) — a tenant
+// brings its OWN Twilio credentials, which be-crm seals in IIOS
+// (per-scope) and resolves at send time. The auth token is
+// write-only: sealed in IIOS, never read back, so status shows
+// only masked hints (from-number + SID last-4). Email (SMTP) is
+// the next provider on the same generic credential registry.
+// ============================================================
+
+import { useState } from "react";
+import { Btn, Field, Icon, PageHead, Pill, useToast } from "./ui";
+import { useSmsSettings } from "@/lib/sms-settings-api";
+
+const SID_RE = /^AC[0-9a-fA-F]{32}$/;
+const E164_RE = /^\+[1-9]\d{6,14}$/;
+
+export function Settings() {
+  return (
+    <div className="view">
+      <PageHead
+        eyebrow="Configuration"
+        title="Org Settings"
+        subtitle="Integrations and workspace configuration"
+        icon="settings"
+      />
+      <section className="settings-section">
+        <h3 className="settings-section-title">Integrations</h3>
+        <div className="settings-grid">
+          <TwilioCard />
+          <SmtpComingSoon />
+        </div>
+      </section>
+    </div>
+  );
+}
+
+function TwilioCard() {
+  const toast = useToast();
+  const { status, loading, live, configure } = useSmsSettings();
+  const [editing, setEditing] = useState(false);
+  const [accountSid, setAccountSid] = useState("");
+  const [authToken, setAuthToken] = useState("");
+  const [fromNumber, setFromNumber] = useState("");
+  const [errors, setErrors] = useState<{ accountSid?: string; authToken?: string; fromNumber?: string }>({});
+  const [saving, setSaving] = useState(false);
+
+  const showForm = editing || (!loading && !status.configured);
+
+  function validate(): boolean {
+    const e: typeof errors = {};
+    if (!SID_RE.test(accountSid.trim())) e.accountSid = "Must be a Twilio Account SID (AC + 32 hex chars).";
+    if (!authToken.trim()) e.authToken = "Auth token is required.";
+    if (!E164_RE.test(fromNumber.trim())) e.fromNumber = "Must be E.164, e.g. +15551234567.";
+    setErrors(e);
+    return Object.keys(e).length === 0;
+  }
+
+  async function save() {
+    if (!validate()) return;
+    setSaving(true);
+    try {
+      await configure({ accountSid: accountSid.trim(), authToken: authToken.trim(), fromNumber: fromNumber.trim() });
+      toast.push({ tone: "success", title: "Twilio connected", desc: "Your SMS credentials are saved and encrypted." });
+      setAccountSid(""); setAuthToken(""); setFromNumber(""); setErrors({}); setEditing(false);
+    } catch (err) {
+      toast.push({ tone: "error", title: "Couldn't save credentials", desc: (err as Error).message });
+    } finally {
+      setSaving(false);
+    }
+  }
+
+  return (
+    <div className="settings-card">
+      <div className="settings-card-head">
+        <span className="settings-card-ic" aria-hidden="true"><Icon name="send" size={20} /></span>
+        <div className="settings-card-titles">
+          <div className="settings-card-name">
+            SMS <span className="settings-card-sub">· Twilio</span>
+          </div>
+          <div className="settings-card-desc">Send texts from your own Twilio number.</div>
+        </div>
+        {status.configured
+          ? <Pill tone="green">Connected</Pill>
+          : <Pill tone="muted">Not connected</Pill>}
+      </div>
+
+      {status.configured && !editing ? (
+        <div className="settings-card-body">
+          <dl className="settings-kv">
+            <div><dt>From number</dt><dd>{status.fromNumber ?? "—"}</dd></div>
+            <div><dt>Account SID</dt><dd>{status.sidLast4 ? `AC ···· ${status.sidLast4}` : "—"}</dd></div>
+            <div><dt>Status</dt><dd>{status.enabled ? "Active" : "Disabled"}</dd></div>
+          </dl>
+          <Btn variant="outline" icon="settings" onClick={() => setEditing(true)}>Update credentials</Btn>
+        </div>
+      ) : null}
+
+      {showForm ? (
+        <div className="settings-card-body">
+          <Field label="Account SID" required error={errors.accountSid} hint="Twilio Console → Account Info.">
+            <input className="ds-input" value={accountSid} onChange={(e) => setAccountSid(e.target.value)} placeholder="ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" autoComplete="off" />
+          </Field>
+          <Field label="Auth Token" required error={errors.authToken} hint="Encrypted on save and never shown again.">
+            <input className="ds-input" type="password" value={authToken} onChange={(e) => setAuthToken(e.target.value)} placeholder="••••••••••••••••••••••••••••••••" autoComplete="off" />
+          </Field>
+          <Field label="From number" required error={errors.fromNumber} hint="A Twilio number in E.164 format.">
+            <input className="ds-input" value={fromNumber} onChange={(e) => setFromNumber(e.target.value)} placeholder="+15551234567" autoComplete="off" />
+          </Field>
+          <div className="settings-card-actions">
+            <Btn icon="check-circle" onClick={save} disabled={saving}>{saving ? "Saving…" : status.configured ? "Update" : "Connect Twilio"}</Btn>
+            {status.configured ? <Btn variant="ghost" onClick={() => { setEditing(false); setErrors({}); }}>Cancel</Btn> : null}
+          </div>
+        </div>
+      ) : null}
+
+      {!live ? <div className="settings-card-note">Demo mode — credentials are stored locally and not sent to Twilio.</div> : null}
+    </div>
+  );
+}
+
+function SmtpComingSoon() {
+  return (
+    <div className="settings-card is-soon">
+      <div className="settings-card-head">
+        <span className="settings-card-ic" aria-hidden="true"><Icon name="mail" size={20} /></span>
+        <div className="settings-card-titles">
+          <div className="settings-card-name">Email <span className="settings-card-sub">· SMTP</span></div>
+          <div className="settings-card-desc">Bring your own SMTP server for outbound email.</div>
+        </div>
+        <Pill tone="muted">Coming soon</Pill>
+      </div>
+    </div>
+  );
+}

src/components/dashboard/sidebar.tsx

@@ -1,88 +1,171 @@
 "use client";
 
-import { ChevronsUpDown } from "lucide-react";
+import { useState } from "react";
-import { FigIcon } from "./figicon";
+import { useRouter } from "next/navigation";
+import { ChevronsUpDown, LogOut } from "lucide-react";
+import { useAuth } from "@abe-kap/appshell-sdk/react";
+import { Icon } from "./ui";
+import { user } from "./account-data";
+import { useMyAccess } from "@/lib/access";
 
-type Item = { key: string; label: string };
+function initialsOf(name: string): string {
+  return name.split(/\s+/).filter(Boolean).slice(0, 2).map((p) => p[0]).join("").toUpperCase() || "?";
+}
 
-const GROUPS: { title: string; items: Item[] }[] = [
+export type NavItem = { key: string; label: string; icon: string; subtitle?: string };
+export type NavGroup = { title: string; items: NavItem[] };
+
+// Full workspace navigation. The Account group items (profile/support/rules)
+// render real views; the rest are workspace modules shown via a placeholder.
+export const NAV_GROUPS: NavGroup[] = [
   {
     title: "Workspace",
     items: [
-      { key: "dashboard", label: "Dashboard" },
+      { key: "dashboard", label: "Dashboard", icon: "dashboard", subtitle: "Welcome back — your territory at a glance" },
-      { key: "owners", label: "Owners Box" },
+      { key: "owners", label: "Owners Box", icon: "owners" },
-      { key: "projects", label: "Projects" },
+      { key: "projects", label: "Projects", icon: "projects" },
-      { key: "leads", label: "Leads" },
+      { key: "leads", label: "Leads", icon: "leads" },
-      { key: "verify", label: "Lead Verification" },
+      { key: "verify", label: "Lead Verification", icon: "verify" },
-      { key: "pipeline", label: "Pipeline" },
+      { key: "pipeline", label: "Pipeline", icon: "pipeline" },
+    ],
+  },
+  {
+    title: "Communication",
+    items: [
+      { key: "messenger", label: "Messenger", icon: "send", subtitle: "Chat with your team and clients" },
+      { key: "inbox", label: "Inbox", icon: "bell", subtitle: "Mentions, messages, alerts and mail — all in one" },
     ],
   },
   {
     title: "Workspace",
     items: [
-      { key: "dispatch", label: "LynkDispatch" },
+      { key: "dispatch", label: "LynkDispatch", icon: "dispatch" },
-      { key: "storm", label: "Storm Intel" },
+      { key: "storm", label: "Storm Intel", icon: "storm" },
-      { key: "territory", label: "Territory Map" },
+      { key: "territory", label: "Territory Map", icon: "territory" },
-      { key: "procanvas", label: "ProCanvas" },
+      { key: "procanvas", label: "ProCanvas", icon: "procanvas" },
-      { key: "estimates", label: "Estimates" },
+      { key: "estimates", label: "Estimates", icon: "estimates" },
     ],
   },
   {
     title: "Team",
     items: [
-      { key: "schedule", label: "Team Schedule" },
+      { key: "team", label: "Team Management", icon: "team", subtitle: "Your crew, roles and permissions" },
-      { key: "leaderboard", label: "Leaderboard" },
+      { key: "schedule", label: "Team Schedule", icon: "schedule" },
-      { key: "subtasks", label: "Subcontractor Tasks" },
+      { key: "leaderboard", label: "Leaderboard", icon: "leaderboard" },
-      { key: "people", label: "People" },
+      { key: "subtasks", label: "Subcontractor Tasks", icon: "subtasks" },
+      { key: "people", label: "People", icon: "people" },
+    ],
+  },
+  {
+    title: "Workspace AI",
+    items: [
+      { key: "settings", label: "Org Settings", icon: "settings" },
+      { key: "ai", label: "AI Assistant", icon: "ai", subtitle: "Lynk AI — your roofing copilot" },
+    ],
+  },
+  {
+    title: "Profile & Documents",
+    items: [
+      { key: "profile", label: "Profile", icon: "user", subtitle: "Your account, identity and preferences" },
+      { key: "support", label: "Support Center", icon: "chat", subtitle: "Get help, track requests and find answers" },
+      { key: "rules", label: "Rules Checklist", icon: "check-circle", subtitle: "The 13 rules behind Profile & Support" },
     ],
   },
 ];
 
-const EXTRA: Item[] = [
+export const NAV_ITEMS: NavItem[] = NAV_GROUPS.flatMap((g) => g.items);
-  { key: "settings", label: "Org Settings" },
+
-  { key: "ai", label: "AI Assistant" },
+// Nav visibility by CRM permission. Dashboard + Profile are always visible (even to a
-  { key: "home", label: "Home" },
+// brand-new user with no membership); every other item requires membership, and the
-];
+// items mapped here additionally require the given permission. Unmapped items are
+// shown to any member. This is UX only — be-crm still enforces every action.
+const ALWAYS_VISIBLE = new Set(["dashboard", "profile", "messenger", "inbox"]);
+const NAV_PERMISSION: Record<string, string | undefined> = {
+  team: "team.manage",
+  people: "team.manage",
+  leads: "leads.manage",
+  verify: "leads.manage",
+  pipeline: "pipeline.manage",
+  estimates: "estimates.create",
+  procanvas: "estimates.create",
+  dispatch: "dispatch.manage",
+  schedule: "dispatch.manage",
+  storm: "dispatch.manage",
+  territory: "dispatch.manage",
+  leaderboard: "reports.view",
+  settings: "settings.manage",
+};
 
 export function Sidebar({ active, onSelect }: { active: string; onSelect: (k: string) => void }) {
+  const router = useRouter();
+  const { user: me, logout, context } = useAuth();
+  const access = useMyAccess();
+  const [menuOpen, setMenuOpen] = useState(false);
+
+  // A new user with no membership sees only Dashboard + Profile. Members see the areas
+  // their permissions allow. While access is still loading, keep it minimal to avoid
+  // flashing items the user can't actually use.
+  const canSee = (key: string): boolean => {
+    if (ALWAYS_VISIBLE.has(key)) return true;
+    if (access.loading || !access.isMember) return false;
+    const perm = NAV_PERMISSION[key];
+    return perm ? access.can(perm) : true;
+  };
+  const visibleGroups = NAV_GROUPS
+    .map((g) => ({ ...g, items: g.items.filter((it) => canSee(it.key)) }))
+    .filter((g) => g.items.length > 0);
+  // Real signed-in identity from the App Context Envelope; fall back to the static
+  // demo user only when the Shell isn't wired.
+  const roleLabel = context?.scope?.role ? context.scope.role.charAt(0).toUpperCase() + context.scope.role.slice(1) : "";
+  const name = me?.displayName || user.name;
+  const initials = me ? initialsOf(me.displayName) : user.initials;
+  const secondary = me?.email || roleLabel || user.role;
+
+  async function signOut() {
+    setMenuOpen(false);
+    try { await logout(); } catch { /* ignore — proceed to portal either way */ }
+    router.replace("/portal/login");
+  }
+
   return (
     <aside className="dash-sidebar">
       <div className="dash-brand">
         {/* eslint-disable-next-line @next/next/no-img-element */}
         <img src="/image/logo.png" alt="LynkedUp Pro" />
-        <span className="bk">LynkedUp Pro</span>
       </div>
 
       <nav className="dash-nav">
-        {GROUPS.map((g, gi) => (
+        {visibleGroups.map((g, gi) => (
-          <div key={gi}>
+          <div className="nav-section" key={gi}>
             <div className="nav-group">{g.title}</div>
-            {g.items.map((it) => <NavBtn key={it.key} it={it} active={active} onSelect={onSelect} />)}
+            {g.items.map((it) => (
+              <button key={it.key} className={`nav-item ${active === it.key ? "active" : ""}`} onClick={() => onSelect(it.key)}>
+                <Icon name={it.icon} size={18} />
+                <span className="nav-item-label">{it.label}</span>
+              </button>
+            ))}
           </div>
         ))}
-        <div style={{ height: 8 }} />
-        {EXTRA.map((it) => <NavBtn key={it.key} it={it} active={active} onSelect={onSelect} />)}
       </nav>
 
-      <div className="sb-foot">
+      <div className="sb-foot" style={{ position: "relative" }}>
-        <div className="sb-user">
+        {menuOpen && (
-          <span className="av" style={{ background: "linear-gradient(135deg,#285ef0,#09b9c6)", display: "grid", placeItems: "center", color: "#fff", fontWeight: 700, fontSize: 12 }}>JJ</span>
+          <>
-          <div style={{ flex: 1 }}>
+            <div className="tm-menu-scrim" onClick={() => setMenuOpen(false)} />
-            <div className="nm">Justin Johnson</div>
+            <div className="sb-user-menu" role="menu">
-            <div className="rl">Owner</div>
+              <button className="danger" onClick={signOut}><LogOut size={15} /> Sign out</button>
+            </div>
+          </>
+        )}
+        <button className="sb-user" onClick={() => setMenuOpen((o) => !o)} aria-haspopup="menu" aria-expanded={menuOpen}>
+          <span className="av" style={{ background: user.avatarGradient, display: "grid", placeItems: "center", color: "#fff", fontWeight: 700, fontSize: 12 }}>{initials}</span>
+          <div style={{ flex: 1, textAlign: "left", minWidth: 0 }}>
+            <div className="nm">{name}</div>
+            <div className="rl" style={{ overflow: "hidden", textOverflow: "ellipsis" }}>{secondary}</div>
           </div>
           <ChevronsUpDown size={15} />
-        </div>
+        </button>
       </div>
     </aside>
   );
 }
-
-function NavBtn({ it, active, onSelect }: { it: Item; active: string; onSelect: (k: string) => void }) {
-  return (
-    <button className={`nav-item ${active === it.key ? "active" : ""}`} onClick={() => onSelect(it.key)}>
-      <FigIcon name={it.key} size={18} />
-      {it.label}
-    </button>
-  );
-}

src/components/dashboard/support.tsx

@@ -0,0 +1,609 @@
+"use client";
+
+// ============================================================
+// Support Center
+//   Overview (5 channel cards + team) · Message Center ·
+//   New Ticket · My Tickets (+ timeline modal) · Help Center
+//   plus Live Chat handshake & Callback/Email modals.
+// ============================================================
+
+import { useEffect, useMemo, useRef, useState } from "react";
+import {
+  supportChannels, supportTeam, ticketCategories, tickets as ticketSeed,
+  supportThreads as threadSeed, helpTopics, contactTimes, countryCodes,
+  type Ticket, type TicketStatus, type SupportThread, type ChatMsg,
+} from "./account-data";
+import {
+  Avatar, Btn, Field, Icon, Modal, PageHead, Pill, Segmented, StatusDot, useToast,
+} from "./ui";
+
+const SECTIONS = [
+  { value: "overview", label: "Overview", icon: "chat" },
+  { value: "messages", label: "Messages", icon: "mail" },
+  { value: "new", label: "New Ticket", icon: "ticket" },
+  { value: "tickets", label: "My Tickets", icon: "book" },
+  { value: "help", label: "Help Center", icon: "info" },
+];
+
+const STATUS_META: Record<TicketStatus | "created", { label: string; tone: string }> = {
+  created: { label: "Created", tone: "muted" },
+  open: { label: "Open", tone: "blue" },
+  "in-progress": { label: "In Progress", tone: "orange" },
+  "awaiting-customer": { label: "Awaiting You", tone: "purple" },
+  resolved: { label: "Resolved", tone: "green" },
+  closed: { label: "Closed", tone: "muted" },
+};
+
+export function Support() {
+  const [section, setSection] = useState("overview");
+  const [chatOpen, setChatOpen] = useState(false);
+  const [callbackOpen, setCallbackOpen] = useState(false);
+  const [emailOpen, setEmailOpen] = useState(false);
+
+  function onChannel(id: string) {
+    if (id === "chat") setChatOpen(true);
+    else if (id === "ticket") setSection("new");
+    else if (id === "callback") setCallbackOpen(true);
+    else if (id === "email") setEmailOpen(true);
+    else if (id === "help") setSection("help");
+  }
+
+  return (
+    <div className="view">
+      <PageHead
+        eyebrow="Help & Support"
+        title="Support Center"
+        subtitle="Reach a human, track a request, or find an answer fast."
+        icon="chat"
+        actions={<Btn icon="chat" onClick={() => setChatOpen(true)}>Start live chat</Btn>}
+      />
+
+      <Segmented options={SECTIONS} value={section} onChange={setSection} />
+
+      <div className="view-body">
+        {section === "overview" && <Overview onChannel={onChannel} onSection={setSection} />}
+        {section === "messages" && <MessageCenter />}
+        {section === "new" && <NewTicket onDone={() => setSection("tickets")} />}
+        {section === "tickets" && <MyTickets />}
+        {section === "help" && <HelpCenter />}
+      </div>
+
+      <LiveChatModal open={chatOpen} onClose={() => setChatOpen(false)} />
+      <CallbackModal open={callbackOpen} onClose={() => setCallbackOpen(false)} />
+      <EmailModal open={emailOpen} onClose={() => setEmailOpen(false)} />
+    </div>
+  );
+}
+
+/* ============================================================ */
+/* Overview — channel cards + support team                      */
+/* ============================================================ */
+
+const MINI_AREA: Record<string, string> = { ticket: "ticket", callback: "call", email: "email", help: "help" };
+
+function Overview({ onChannel, onSection }: { onChannel: (id: string) => void; onSection: (s: string) => void }) {
+  const online = supportTeam.filter((a) => a.status === "online");
+  const mini = supportChannels.filter((c) => ["ticket", "callback", "email", "help"].includes(c.id));
+  const recent = ticketSeed.slice(0, 4);
+
+  // Derived "live" metrics so the command-center ribbon stays in sync with data.
+  const openCount = ticketSeed.filter((t) => !["resolved", "closed"].includes(t.status)).length;
+  const avgRating = (supportTeam.reduce((s, a) => s + a.rating, 0) / supportTeam.length).toFixed(1);
+  const pulse = [
+    { icon: "people", value: String(online.length), label: "Agents online", live: true },
+    { icon: "clock", value: "< 2m", label: "Avg wait time" },
+    { icon: "ticket", value: String(openCount), label: "Open tickets" },
+    { icon: "star", value: avgRating, label: "Avg CSAT rating" },
+  ];
+
+  return (
+    <div className="support-ov">
+      {/* Live command-center ribbon */}
+      <div className="sup-status">
+        <span className="sup-status-l"><span className="sup-status-dot" /> All systems operational</span>
+        <span className="sup-status-r">Support · Live status</span>
+      </div>
+      <div className="sup-pulse">
+        {pulse.map((p) => (
+          <div className="sup-stat" key={p.label}>
+            <span className="sup-stat-ic"><Icon name={p.icon} size={17} /></span>
+            <div className="sup-stat-txt">
+              <b>{p.value}{p.icon === "star" && <Icon name="star" size={12} />}</b>
+              <span>{p.label}</span>
+            </div>
+            {p.live && <span className="sup-stat-live" />}
+          </div>
+        ))}
+      </div>
+
+      <div className="support-bento">
+      {/* Hero — live chat */}
+      <button className="bento-tile bento-chat" onClick={() => onChannel("chat")}>
+        <span className="bento-chat-sig" aria-hidden><span /><span /><span /></span>
+        <div className="bento-chat-top">
+          <span className="bento-chat-badge"><StatusDot status="online" /> Agents online now</span>
+          <span className="bento-chat-wait"><Icon name="clock" size={13} /> Avg wait &lt; 2 min</span>
+        </div>
+        <div className="bento-chat-mid">
+          <h2>Need a hand?<br />Chat with us live.</h2>
+          <p>Instant help from a real support specialist — no queues, no bots, no waiting on hold.</p>
+        </div>
+        <div className="bento-chat-foot">
+          <div className="bento-avstack">
+            {online.map((a) => <Avatar key={a.id} initials={a.initials} gradient={a.gradient} size={36} />)}
+            <span className="bento-av-more">+{online.length} online</span>
+          </div>
+          <span className="bento-chat-cta">Start chat <Icon name="arrow" size={16} /></span>
+        </div>
+      </button>
+
+      {/* Support team */}
+      <div className="bento-tile bento-team">
+        <div className="bento-tile-head"><h3>Your support team</h3><Pill tone="green">{online.length} online</Pill></div>
+        <div className="team-list">
+          {supportTeam.map((a) => (
+            <div className="team-row" key={a.id}>
+              <Avatar initials={a.initials} gradient={a.gradient} size={40} status={a.status} />
+              <div className="team-txt">
+                <div className="team-name">{a.name}</div>
+                <div className="team-role">{a.role}</div>
+                <div className="team-team"><Icon name="shield" size={11} /> {a.team}</div>
+              </div>
+              <div className="team-rating"><Icon name="star" size={13} /> {a.rating}</div>
+            </div>
+          ))}
+        </div>
+      </div>
+
+      {/* Mini channel tiles */}
+      {mini.map((c) => (
+        <button key={c.id} className="bento-tile bento-mini" style={{ ["--accent" as string]: c.accent, gridArea: MINI_AREA[c.id] }} onClick={() => onChannel(c.id)}>
+          <span className="bento-mini-ic"><Icon name={c.icon} size={20} /></span>
+          <div className="bento-mini-title">{c.title}</div>
+          <div className="bento-mini-desc">{c.desc}</div>
+          <div className="bento-mini-meta"><span>{c.meta}</span> <Icon name="arrow" size={14} /></div>
+        </button>
+      ))}
+
+      {/* Recent tickets */}
+      <div className="bento-tile bento-recent">
+        <div className="bento-tile-head"><h3>Recent tickets</h3><button className="link-inline" onClick={() => onSection("tickets")}>View all</button></div>
+        <div className="bento-ticket-row">
+          {recent.map((t) => (
+            <button key={t.id} className="bento-ticket" onClick={() => onSection("tickets")}>
+              <div className="bento-ticket-top"><span className="t-id">{t.id}</span><Pill tone={STATUS_META[t.status].tone}>{STATUS_META[t.status].label}</Pill></div>
+              <div className="bento-ticket-subj">{t.subject}</div>
+              <div className="bento-ticket-meta"><Icon name="clock" size={12} /> {t.updatedAt} · {t.department}</div>
+            </button>
+          ))}
+        </div>
+      </div>
+      </div>
+    </div>
+  );
+}
+
+/* ============================================================ */
+/* Message Center — inbox + live thread + typing                */
+/* ============================================================ */
+
+function MessageCenter() {
+  const [threads, setThreads] = useState<SupportThread[]>(threadSeed);
+  const [activeId, setActiveId] = useState(threadSeed[0].id);
+  const [draft, setDraft] = useState("");
+  const endRef = useRef<HTMLDivElement | null>(null);
+  const active = threads.find((t) => t.id === activeId)!;
+
+  function send() {
+    const text = draft.trim();
+    if (!text) return;
+    const msg: ChatMsg = { id: `m${Date.now()}`, from: "me", text, at: "Now" };
+    setThreads((ts) => ts.map((t) => t.id === activeId ? { ...t, messages: [...t.messages, msg], typing: true, preview: text } : t));
+    setDraft("");
+    // simulate agent typing → reply
+    setTimeout(() => {
+      const reply: ChatMsg = { id: `m${Date.now() + 1}`, from: "agent", text: "Thanks — noted. I'll update the ticket and get back to you shortly.", at: "Now" };
+      setThreads((ts) => ts.map((t) => t.id === activeId ? { ...t, messages: [...t.messages, reply], typing: false } : t));
+      endRef.current?.scrollIntoView({ behavior: "smooth" });
+    }, 1800);
+    setTimeout(() => endRef.current?.scrollIntoView({ behavior: "smooth" }), 50);
+  }
+
+  function openThread(id: string) {
+    setActiveId(id);
+    setThreads((ts) => ts.map((t) => t.id === id ? { ...t, unread: 0 } : t));
+  }
+
+  const agent = supportTeam.find((a) => a.id === active.agentId)!;
+
+  return (
+    <div className="card card-pad-0 msgctr">
+      <aside className="msg-inbox">
+        <div className="msg-inbox-head">Inbox <Pill tone="orange">{threads.reduce((n, t) => n + t.unread, 0)}</Pill></div>
+        <div className="msg-inbox-list">
+          {[...threads].sort((a, b) => Number(b.pinned) - Number(a.pinned)).map((t) => {
+            const ta = supportTeam.find((x) => x.id === t.agentId)!;
+            return (
+              <button key={t.id} className={`msg-thread ${t.id === activeId ? "active" : ""}`} onClick={() => openThread(t.id)}>
+                <Avatar initials={ta.initials} gradient={ta.gradient} size={38} status={ta.status} />
+                <div className="msg-thread-txt">
+                  <div className="msg-thread-top"><span className="msg-thread-name">{ta.name}</span><span className="msg-thread-time">{t.updatedAt}</span></div>
+                  <div className="msg-thread-sub">{t.subject}</div>
+                  <div className="msg-thread-prev">{t.typing ? <em className="typing-now">typing…</em> : t.preview}</div>
+                </div>
+                {t.unread > 0 && <span className="msg-unread">{t.unread}</span>}
+                {t.pinned && <Icon name="check" size={12} className="msg-pin" />}
+              </button>
+            );
+          })}
+        </div>
+      </aside>
+
+      <section className="msg-thread-pane">
+        <header className="msg-pane-head">
+          <Avatar initials={agent.initials} gradient={agent.gradient} size={40} status={agent.status} />
+          <div className="msg-pane-id">
+            <div className="msg-pane-name">{agent.name}</div>
+            <div className="msg-pane-sub">{active.typing ? <span className="typing-now">typing…</span> : `${agent.role} · ${agent.team}`}</div>
+          </div>
+          <Pill tone="blue">{active.subject}</Pill>
+        </header>
+
+        <div className="msg-stream">
+          {active.messages.map((m) => (
+            <div key={m.id} className={`bubble-row ${m.from}`}>
+              {m.from === "agent" && <Avatar initials={agent.initials} gradient={agent.gradient} size={28} />}
+              <div className="bubble"><p>{m.text}</p><span className="bubble-time">{m.at}</span></div>
+            </div>
+          ))}
+          {active.typing && (
+            <div className="bubble-row agent">
+              <Avatar initials={agent.initials} gradient={agent.gradient} size={28} />
+              <div className="bubble typing"><span className="dot" /><span className="dot" /><span className="dot" /></div>
+            </div>
+          )}
+          <div ref={endRef} />
+        </div>
+
+        <div className="msg-compose">
+          <button className="ds-iconbtn" aria-label="Attach"><Icon name="paperclip" size={18} /></button>
+          <input className="ds-input flush" placeholder="Write a reply…" value={draft} onChange={(e) => setDraft(e.target.value)} onKeyDown={(e) => e.key === "Enter" && send()} />
+          <Btn icon="send" onClick={send} disabled={!draft.trim()}>Send</Btn>
+        </div>
+      </section>
+    </div>
+  );
+}
+
+/* ============================================================ */
+/* New Ticket — category → department routing + attachment rules */
+/* ============================================================ */
+
+function NewTicket({ onDone }: { onDone: () => void }) {
+  const { push } = useToast();
+  const [catId, setCatId] = useState("");
+  const [subject, setSubject] = useState("");
+  const [desc, setDesc] = useState("");
+  const [priority, setPriority] = useState("medium");
+  const [file, setFile] = useState<string | null>(null);
+
+  const cat = ticketCategories.find((c) => c.id === catId) ?? null;
+  const needAttachment = cat?.requiresAttachment && !file;
+  const canSubmit = catId && subject.trim() && desc.trim() && !needAttachment;
+
+  function submit() {
+    push({ tone: "success", title: "Ticket created", desc: `Routed to ${cat?.department}. We'll reply within ${cat?.sla}.` });
+    onDone();
+  }
+
+  return (
+    <div className="grid-side">
+      <div className="card">
+        <div className="card-head"><h3>Raise a new ticket</h3></div>
+
+        <Field label="What is this about?" required>
+          <select className="ds-select" value={catId} onChange={(e) => { setCatId(e.target.value); setFile(null); }}>
+            <option value="" disabled>Select a category…</option>
+            {ticketCategories.map((c) => <option key={c.id} value={c.id}>{c.label}</option>)}
+          </select>
+        </Field>
+
+        {cat && (
+          <div className="route-banner">
+            <Icon name="arrow" size={15} />
+            <span>Routes to <strong>{cat.department}</strong></span>
+            <Pill tone="blue"><Icon name="clock" size={12} /> SLA {cat.sla}</Pill>
+          </div>
+        )}
+
+        <Field label="Subject" required><input className="ds-input" placeholder="Short summary" value={subject} onChange={(e) => setSubject(e.target.value)} /></Field>
+        <Field label="Describe the issue" required><textarea className="ds-input ds-textarea" rows={4} placeholder="Add as much detail as you can…" value={desc} onChange={(e) => setDesc(e.target.value)} /></Field>
+
+        <Field label="Priority">
+          <Segmented value={priority} onChange={setPriority} options={[
+            { value: "low", label: "Low" }, { value: "medium", label: "Medium" }, { value: "high", label: "High" }, { value: "urgent", label: "Urgent" },
+          ]} />
+        </Field>
+
+        {cat && (
+          <Field label={`Attachment${cat.requiresAttachment ? "" : " (optional)"}`} required={cat.requiresAttachment} error={needAttachment ? "This category requires an attachment." : undefined} hint={cat.attachmentNote}>
+            {file ? (
+              <div className="kyc-file"><Icon name="paperclip" size={14} /><span className="kyc-file-name">{file}</span><button className="ds-iconbtn sm" aria-label="Remove" onClick={() => setFile(null)}><Icon name="trash" size={14} /></button></div>
+            ) : (
+              <button className="kyc-drop" onClick={() => setFile("attachment.pdf")}><Icon name="upload" size={16} /> Attach a file</button>
+            )}
+          </Field>
+        )}
+
+        <div className="card-actions"><Btn icon="send" disabled={!canSubmit} onClick={submit}>Submit ticket</Btn></div>
+      </div>
+
+      <div className="card card-muted">
+        <div className="card-head"><h3>How routing works</h3></div>
+        <div className="route-list">
+          {ticketCategories.map((c) => (
+            <div className="route-item" key={c.id}>
+              <div className="route-cat">{c.label}</div>
+              <Icon name="arrow" size={13} />
+              <div className="route-dept">{c.department}</div>
+              {c.requiresAttachment && <Pill tone="orange"><Icon name="paperclip" size={11} /> Attach</Pill>}
+            </div>
+          ))}
+        </div>
+      </div>
+    </div>
+  );
+}
+
+/* ============================================================ */
+/* My Tickets — table + status timeline modal                   */
+/* ============================================================ */
+
+function MyTickets() {
+  const [filter, setFilter] = useState("all");
+  const [open, setOpen] = useState<Ticket | null>(null);
+  const list = useMemo(() => filter === "all" ? ticketSeed : ticketSeed.filter((t) => filter === "active" ? !["resolved", "closed"].includes(t.status) : ["resolved", "closed"].includes(t.status)), [filter]);
+
+  return (
+    <div className="card card-pad-0">
+      <div className="card-head pad">
+        <h3>My tickets</h3>
+        <Segmented value={filter} onChange={setFilter} options={[{ value: "all", label: "All" }, { value: "active", label: "Active" }, { value: "closed", label: "Closed" }]} />
+      </div>
+      <div className="ticket-table">
+        <div className="ticket-row ticket-head">
+          <span>Ticket</span><span>Department</span><span>Priority</span><span>Status</span><span>Updated</span>
+        </div>
+        {list.map((t) => (
+          <button key={t.id} className="ticket-row" onClick={() => setOpen(t)}>
+            <span className="t-subject"><span className="t-id">{t.id}</span>{t.subject}</span>
+            <span className="t-dept">{t.department}</span>
+            <span><Pill tone={t.priority === "urgent" ? "red" : t.priority === "high" ? "orange" : t.priority === "medium" ? "blue" : "muted"}>{t.priority}</Pill></span>
+            <span><Pill tone={STATUS_META[t.status].tone}>{STATUS_META[t.status].label}</Pill></span>
+            <span className="t-updated">{t.updatedAt} <Icon name="chevron-right" size={14} /></span>
+          </button>
+        ))}
+      </div>
+
+      <Modal open={open != null} onClose={() => setOpen(null)} icon="ticket" size="md" title={open?.subject ?? ""} subtitle={open ? `${open.id} · ${open.department}` : ""}
+        footer={<><Btn variant="ghost" onClick={() => setOpen(null)}>Close</Btn><Btn icon="chat">Reply in chat</Btn></>}>
+        {open && (
+          <>
+            <div className="ticket-modal-meta">
+              <Pill tone={STATUS_META[open.status].tone}>{STATUS_META[open.status].label}</Pill>
+              <Pill tone="muted">Priority: {open.priority}</Pill>
+              <Pill tone="muted">Opened {open.createdAt}</Pill>
+            </div>
+            <div className="lifecycle">
+              {(["open", "in-progress", "awaiting-customer", "resolved", "closed"] as TicketStatus[]).map((s, i) => {
+                const reached = open.timeline.some((e) => e.status === s) || (s === "open");
+                return <span key={s} className={`lc-step ${reached ? "done" : ""} ${open.status === s ? "current" : ""}`}>{i > 0 && <span className="lc-line" />}<span className="lc-dot" />{STATUS_META[s].label}</span>;
+              })}
+            </div>
+            <div className="timeline">
+              {open.timeline.slice().reverse().map((e, i) => (
+                <div className="tl-item" key={i}>
+                  <span className={`tl-dot ev-${e.status}`}><Icon name={e.status === "resolved" || e.status === "closed" ? "check" : e.status === "awaiting-customer" ? "alert" : "chat"} size={12} /></span>
+                  <div className="tl-body"><div className="tl-title">{e.label}</div><div className="tl-meta">{e.by}</div><div className="tl-time">{e.at}</div></div>
+                </div>
+              ))}
+            </div>
+          </>
+        )}
+      </Modal>
+    </div>
+  );
+}
+
+/* ============================================================ */
+/* Help Center — search + browse accordion                      */
+/* ============================================================ */
+
+function HelpCenter() {
+  const [q, setQ] = useState("");
+  const [openId, setOpenId] = useState<string | null>(helpTopics[0].id);
+  const query = q.trim().toLowerCase();
+
+  const results = useMemo(() => {
+    if (!query) return null;
+    const hits: { topic: string; q: string; a: string }[] = [];
+    for (const t of helpTopics) for (const a of t.articles) if ((a.q + a.a).toLowerCase().includes(query)) hits.push({ topic: t.title, ...a });
+    return hits;
+  }, [query]);
+
+  return (
+    <div className="view">
+      <div className="help-search">
+        <Icon name="search" size={18} />
+        <input className="ds-input flush" placeholder="Search guides, FAQs and how-tos…" value={q} onChange={(e) => setQ(e.target.value)} />
+        {q && <button className="ds-iconbtn sm" aria-label="Clear" onClick={() => setQ("")}><Icon name="x" size={14} /></button>}
+      </div>
+
+      {results ? (
+        <div className="card">
+          <div className="card-head"><h3>{results.length} result{results.length === 1 ? "" : "s"} for “{q}”</h3></div>
+          {results.length === 0 ? <p className="muted-note"><Icon name="info" size={14} /> Nothing matched. Try different keywords or raise a ticket.</p> : (
+            <div className="help-results">
+              {results.map((r, i) => (
+                <details key={i} className="help-acc">
+                  <summary><span className="help-q">{r.q}</span><Pill tone="muted">{r.topic}</Pill><Icon name="chevron" size={16} className="acc-chev" /></summary>
+                  <p>{r.a}</p>
+                </details>
+              ))}
+            </div>
+          )}
+        </div>
+      ) : (
+        <div className="help-topics">
+          {helpTopics.map((t) => (
+            <div className="card help-topic-card" key={t.id} style={{ ["--accent" as string]: t.accent }}>
+              <button className="help-topic-head" onClick={() => setOpenId(openId === t.id ? null : t.id)}>
+                <span className="help-topic-ic"><Icon name={t.icon} size={20} /></span>
+                <div className="help-topic-txt"><div className="help-topic-title">{t.title}</div><div className="help-topic-count">{t.count} articles</div></div>
+                <Icon name="chevron" size={18} className={`acc-chev ${openId === t.id ? "open" : ""}`} />
+              </button>
+              {openId === t.id && (
+                <div className="help-acc-list">
+                  {t.articles.map((a, i) => (
+                    <details key={i} className="help-acc">
+                      <summary><span className="help-q">{a.q}</span><Icon name="chevron" size={15} className="acc-chev" /></summary>
+                      <p>{a.a}</p>
+                    </details>
+                  ))}
+                </div>
+              )}
+            </div>
+          ))}
+        </div>
+      )}
+    </div>
+  );
+}
+
+/* ============================================================ */
+/* Live Chat — connecting → joined handshake                    */
+/* ============================================================ */
+
+function LiveChatModal({ open, onClose }: { open: boolean; onClose: () => void }) {
+  const [phase, setPhase] = useState<"connecting" | "joined">("connecting");
+  const [msgs, setMsgs] = useState<ChatMsg[]>([]);
+  const [draft, setDraft] = useState("");
+  const [agentTyping, setAgentTyping] = useState(false);
+  const agent = supportTeam[0];
+  const endRef = useRef<HTMLDivElement | null>(null);
+  const timers = useRef<ReturnType<typeof setTimeout>[]>([]);
+
+  // run the connecting → joined handshake each time the modal opens.
+  // Resetting + timed phase changes is an animation driven by `open`, so the
+  // synchronous resets here are intentional.
+  /* eslint-disable react-hooks/set-state-in-effect */
+  useEffect(() => {
+    if (!open) return;
+    setPhase("connecting");
+    setMsgs([]);
+    setDraft("");
+    setAgentTyping(false);
+    const t1 = setTimeout(() => {
+      setPhase("joined");
+      setAgentTyping(true);
+      const t2 = setTimeout(() => {
+        setAgentTyping(false);
+        setMsgs([{ id: "g1", from: "agent", text: `Hi! I'm ${agent.name} from ${agent.team}. How can I help you today?`, at: "Now" }]);
+      }, 1400);
+      timers.current.push(t2);
+    }, 2000);
+    timers.current.push(t1);
+    const timersRef = timers.current;
+    return () => { timersRef.forEach(clearTimeout); timers.current = []; };
+  }, [open, agent.name, agent.team]);
+  /* eslint-enable react-hooks/set-state-in-effect */
+
+  function send() {
+    const text = draft.trim();
+    if (!text) return;
+    setMsgs((m) => [...m, { id: `u${Date.now()}`, from: "me", text, at: "Now" }]);
+    setDraft("");
+    setAgentTyping(true);
+    setTimeout(() => {
+      setAgentTyping(false);
+      setMsgs((m) => [...m, { id: `a${Date.now()}`, from: "agent", text: "Got it — let me pull up your account and check that for you.", at: "Now" }]);
+      setTimeout(() => endRef.current?.scrollIntoView({ behavior: "smooth" }), 30);
+    }, 1600);
+    setTimeout(() => endRef.current?.scrollIntoView({ behavior: "smooth" }), 30);
+  }
+
+  return (
+    <Modal open={open} onClose={onClose} size="md" icon="chat" title="Live Chat"
+      subtitle={phase === "connecting" ? "Connecting you to the next available agent…" : `Connected · ${agent.name}`}>
+      {phase === "connecting" ? (
+        <div className="chat-connecting">
+          <div className="chat-radar"><Avatar initials={agent.initials} gradient={agent.gradient} size={64} /><span className="radar-ring" /><span className="radar-ring d2" /></div>
+          <div className="chat-connecting-txt">Finding an agent<span className="dots"><span>.</span><span>.</span><span>.</span></span></div>
+          <div className="muted-note">Average wait under 2 minutes</div>
+        </div>
+      ) : (
+        <div className="livechat">
+          <div className="livechat-joined"><StatusDot status="online" /> {agent.name} joined the chat</div>
+          <div className="msg-stream sm">
+            {msgs.map((m) => (
+              <div key={m.id} className={`bubble-row ${m.from}`}>
+                {m.from === "agent" && <Avatar initials={agent.initials} gradient={agent.gradient} size={26} />}
+                <div className="bubble"><p>{m.text}</p><span className="bubble-time">{m.at}</span></div>
+              </div>
+            ))}
+            {agentTyping && <div className="bubble-row agent"><Avatar initials={agent.initials} gradient={agent.gradient} size={26} /><div className="bubble typing"><span className="dot" /><span className="dot" /><span className="dot" /></div></div>}
+            <div ref={endRef} />
+          </div>
+          <div className="msg-compose">
+            <input className="ds-input flush" placeholder="Type a message…" value={draft} onChange={(e) => setDraft(e.target.value)} onKeyDown={(e) => e.key === "Enter" && send()} />
+            <Btn icon="send" onClick={send} disabled={!draft.trim()}>Send</Btn>
+          </div>
+        </div>
+      )}
+    </Modal>
+  );
+}
+
+/* ============================================================ */
+/* Callback & Email modals                                      */
+/* ============================================================ */
+
+function CallbackModal({ open, onClose }: { open: boolean; onClose: () => void }) {
+  const { push } = useToast();
+  const [cc, setCc] = useState("+91");
+  const [num, setNum] = useState("98765 43012");
+  const [slot, setSlot] = useState(contactTimes.find((t) => t.enabled)?.id ?? contactTimes[0].id);
+  return (
+    <Modal open={open} onClose={onClose} icon="phone" title="Request a callback" subtitle="We'll call within your chosen contact-time window."
+      footer={<><Btn variant="ghost" onClick={onClose}>Cancel</Btn><Btn icon="phone" onClick={() => { push({ tone: "success", title: "Callback scheduled", desc: "An agent will call you in your selected window." }); onClose(); }}>Schedule callback</Btn></>}>
+      <Field label="Phone number">
+        <div className="phone-input">
+          <select className="ds-select cc" value={cc} onChange={(e) => setCc(e.target.value)}>{countryCodes.map((c) => <option key={c.code} value={c.code}>{c.flag} {c.code}</option>)}</select>
+          <input className="ds-input flush" value={num} onChange={(e) => setNum(e.target.value)} />
+        </div>
+      </Field>
+      <Field label="Preferred window" hint="Only windows enabled in your notification preferences are offered.">
+        <div className="cb-slots">
+          {contactTimes.filter((t) => t.enabled).map((t) => (
+            <button key={t.id} className={`cb-slot ${slot === t.id ? "active" : ""}`} onClick={() => setSlot(t.id)}>
+              <span className="cb-slot-l">{t.label}</span><span className="cb-slot-r">{t.range}</span>
+            </button>
+          ))}
+        </div>
+      </Field>
+    </Modal>
+  );
+}
+
+function EmailModal({ open, onClose }: { open: boolean; onClose: () => void }) {
+  const { push } = useToast();
+  const [subject, setSubject] = useState("");
+  const [body, setBody] = useState("");
+  return (
+    <Modal open={open} onClose={onClose} icon="mail" title="Email support" subtitle="Sends to care@lynkeduppro.com · reply within 1 business day."
+      footer={<><Btn variant="ghost" onClick={onClose}>Cancel</Btn><Btn icon="send" disabled={!subject.trim() || !body.trim()} onClick={() => { push({ tone: "success", title: "Email sent", desc: "We'll reply to your registered email." }); onClose(); }}>Send email</Btn></>}>
+      <Field label="Subject"><input className="ds-input" value={subject} onChange={(e) => setSubject(e.target.value)} placeholder="How can we help?" /></Field>
+      <Field label="Message"><textarea className="ds-input ds-textarea" rows={5} value={body} onChange={(e) => setBody(e.target.value)} placeholder="Write your message…" /></Field>
+    </Modal>
+  );
+}

src/components/dashboard/team-data.ts

@@ -0,0 +1,282 @@
+// ============================================================
+// LynkedUp Pro — Team Management mock data.
+// Members, roles and a permission matrix, modelled the way a
+// CRM team module works: every member carries a role, and a
+// role is a named bundle of permissions. All client-side so the
+// screen is fully interactive without a backend.
+// ============================================================
+
+/* ---------------------------------------------------------- */
+/* PERMISSIONS — grouped, the building blocks of a role        */
+/* ---------------------------------------------------------- */
+
+export type Permission = { id: string; label: string; desc: string };
+export type PermissionGroup = { id: string; title: string; icon: string; perms: Permission[] };
+
+export const permissionGroups: PermissionGroup[] = [
+  {
+    id: "sales",
+    title: "Sales",
+    icon: "pipeline",
+    perms: [
+      { id: "leads.manage", label: "Manage leads & contacts", desc: "Create, edit, assign and delete leads" },
+      { id: "pipeline.manage", label: "Manage pipeline & deals", desc: "Move deals across stages and edit values" },
+      { id: "estimates.create", label: "Create estimates & proposals", desc: "Build and send estimates to owners" },
+    ],
+  },
+  {
+    id: "ops",
+    title: "Operations",
+    icon: "dispatch",
+    perms: [
+      { id: "dispatch.manage", label: "Manage dispatch & schedule", desc: "Assign crews and schedule site visits" },
+      { id: "billing.view", label: "View billing & invoices", desc: "See invoices, receipts and payment status" },
+    ],
+  },
+  {
+    id: "insights",
+    title: "Insights",
+    icon: "leaderboard",
+    perms: [
+      { id: "reports.view", label: "View reports & analytics", desc: "Access dashboards and export reports" },
+    ],
+  },
+  {
+    id: "admin",
+    title: "Administration",
+    icon: "settings",
+    perms: [
+      { id: "team.manage", label: "Manage team members", desc: "Invite, edit and deactivate members" },
+      { id: "roles.manage", label: "Manage roles & permissions", desc: "Create roles and edit permission sets" },
+      { id: "settings.manage", label: "Manage org settings", desc: "Billing plan, branding and integrations" },
+    ],
+  },
+];
+
+export const allPermissionIds: string[] = permissionGroups.flatMap((g) => g.perms.map((p) => p.id));
+
+/* ---------------------------------------------------------- */
+/* ROLES — named permission bundles                            */
+/* ---------------------------------------------------------- */
+
+export type Role = {
+  id: string;
+  name: string;
+  color: string;        // token, e.g. var(--orange)
+  description: string;
+  system: boolean;      // system roles can't be deleted
+  perms: string[];      // granted permission ids
+  attire: string[];     // "attire & appearance" notes from the persona guide
+  overlap: string;      // "common overlap" note — how the role blends with others
+};
+
+// Roles mirror the Construction Industry Personas & Attire reference guide:
+// each role carries a plain-language description, the attire/appearance cues
+// a person in that role typically shows, and the way the role commonly
+// overlaps with others in a small contractor.
+export const roles: Role[] = [
+  {
+    id: "owner",
+    name: "Owner",
+    color: "var(--orange)",
+    description: "Sets the company standard, drives the vision, builds relationships and stays close to sales, operations, production, client care and financial performance.",
+    system: true,
+    perms: [...allPermissionIds],
+    attire: [
+      "Tucked-in button-down or refined work shirt",
+      "Fitted jeans or chinos with a belt",
+      "Nice boots or leather shoes",
+      "Quality watch — Rolex-style or similar",
+      "Polished, confident, hands-on presence",
+    ],
+    overlap: "In smaller companies, owners are often involved in a little bit of everything: sales, estimating, production, payroll, hiring and customer issues.",
+  },
+  {
+    id: "admin",
+    name: "Admin",
+    color: "var(--purple)",
+    description: "Keeps the office running — phones, calendars, customer updates, documents, onboarding paperwork, billing support and general organization.",
+    system: true,
+    perms: [...allPermissionIds],
+    attire: [
+      "Business casual blouse, sweater or cardigan",
+      "Clean, comfortable office attire",
+      "Simple jewelry and neat grooming",
+      "Organized desk presence",
+      "Approachable, calm and detail-oriented",
+    ],
+    overlap: "In small teams, admins may also support HR, accounting, collections, dispatching, permit tracking and customer service.",
+  },
+  {
+    id: "sales-manager",
+    name: "Sales Manager",
+    color: "var(--blue)",
+    description: "Leads the sales team — manages pipeline, trains reps, reviews numbers, sets expectations, supports closes and holds the team accountable.",
+    system: false,
+    perms: ["leads.manage", "pipeline.manage", "estimates.create", "dispatch.manage", "billing.view", "reports.view", "team.manage"],
+    attire: [
+      "Button-down shirt or polished business-casual top",
+      "Chinos or clean slacks",
+      "Leather shoes or clean boots",
+      "Folder, tablet or sales materials",
+      "More refined than a field rep, still jobsite-aware",
+    ],
+    overlap: "Often supports recruiting, coaching, ride-alongs, lead routing, team meetings and performance reviews.",
+  },
+  {
+    id: "sales-rep",
+    name: "Sales Rep",
+    color: "var(--green)",
+    description: "Builds trust with homeowners, performs inspections, explains options, creates estimates, follows up and turns leads into signed projects.",
+    system: false,
+    perms: ["leads.manage", "pipeline.manage", "estimates.create"],
+    attire: [
+      "Branded polo or clean casual button-down",
+      "Well-fitted pants or jeans",
+      "Casual sneakers, boots or clean field shoes",
+      "Tablet, phone, folder or inspection tools",
+      "Polished, friendly and trustworthy look",
+    ],
+    overlap: "In many smaller contractors, a sales rep may also act as project manager after the sale and stay responsible for the customer experience.",
+  },
+  {
+    id: "project-manager",
+    name: "Project Manager",
+    color: "var(--cyan)",
+    description: "Owns the job after approval — scope review, material coordination, scheduling, customer updates, trade coordination, documentation and closeout.",
+    system: false,
+    perms: ["leads.manage", "pipeline.manage", "dispatch.manage", "billing.view", "reports.view"],
+    attire: [
+      "Button-down, polo or clean field shirt",
+      "Jeans or durable pants",
+      "Work boots or field-ready shoes",
+      "Tablet, plans, folder or measuring tools",
+      "Professional but ready to walk a jobsite",
+    ],
+    overlap: "Commonly overlaps with sales, estimating, scheduling, collections and quality control.",
+  },
+  {
+    id: "site-supervisor",
+    name: "Site Supervisor",
+    color: "var(--red)",
+    description: "Runs daily field execution — watches quality and safety, keeps crews moving, verifies details and helps projects stay on schedule.",
+    system: false,
+    perms: ["dispatch.manage", "reports.view"],
+    attire: [
+      "Company t-shirt or work shirt",
+      "Ball cap or jobsite hat",
+      "Durable jeans or work pants",
+      "Work boots and jobsite watch",
+      "Practical, experienced, hands-on look",
+    ],
+    overlap: "May coordinate subs, verify deliveries, answer field questions, document progress and report back to the project manager or owner.",
+  },
+  {
+    id: "canvasser",
+    name: "Canvasser",
+    color: "var(--yellow)",
+    description: "Front-line lead generator — walks neighborhoods, knocks doors, qualifies homes, starts conversations and books inspections for sales reps.",
+    system: false,
+    perms: ["leads.manage"],
+    attire: [
+      "Young, clean, energetic appearance",
+      "Branded polo shirt",
+      "Lanyard ID badge",
+      "Comfortable pants or khakis",
+      "Clean sneakers, phone and shoulder bag",
+    ],
+    overlap: "A strong canvasser may grow into a sales rep or team lead once they learn scripts, objections, territory discipline and appointment quality.",
+  },
+  {
+    id: "team-lead",
+    name: "Team Lead",
+    color: "#ec4899",
+    description: "Leads a small group of reps or canvassers — a sales team lead or a canvassing team lead depending on the company structure.",
+    system: false,
+    perms: ["leads.manage", "pipeline.manage", "reports.view"],
+    attire: [
+      "Branded polo or clean field-casual shirt",
+      "Well-fitted pants with belt",
+      "Boots or clean sneakers",
+      "Tablet, phone, clipboard or route list",
+      "Confident, coachable, team-first presence",
+    ],
+    overlap: "May run morning huddles, assign territory, coach scripts, inspect appointment quality and help new people ramp faster.",
+  },
+  {
+    id: "subcontractor",
+    name: "Subcontractor",
+    color: "var(--orange-2)",
+    description: "Specialized trade partner performing the actual skilled work — roofing, framing, electrical, HVAC, masonry, gutters, painting, drywall or flooring.",
+    system: false,
+    perms: ["dispatch.manage", "billing.view"],
+    attire: [
+      "Trade-specific workwear",
+      "Hard hat, high-vis vest, gloves and PPE when needed",
+      "Durable pants and work boots",
+      "Tools, belt or equipment as required",
+      "Rugged, skilled and dependable presence",
+    ],
+    overlap: "Subs may have their own crews, foremen, schedules, invoices, insurance documents and safety requirements.",
+  },
+  {
+    id: "other",
+    name: "Other",
+    color: "var(--muted)",
+    description: "Utility roles — estimator, dispatcher, bookkeeper, HR coordinator, accounting support, warehouse support, permit coordinator, marketing assistant or specialist.",
+    system: false,
+    perms: ["reports.view"],
+    attire: [
+      "Dress for the function of the day",
+      "Office casual for desk work",
+      "Polo, jeans, boots or safety gear for field visits",
+      "Clean, reliable, company-aligned appearance",
+      "Flexible enough to support multiple departments",
+    ],
+    overlap: "In smaller companies, other roles often become utility players covering gaps across operations, accounting, HR, dispatch, estimating and customer service.",
+  },
+];
+
+/* ---------------------------------------------------------- */
+/* MEMBERS                                                     */
+/* ---------------------------------------------------------- */
+
+export type MemberStatus = "active" | "away" | "offline";
+export type Member = {
+  id: string;
+  name: string;
+  initials: string;
+  email: string;
+  title: string;          // job title, free text
+  roleId: string;
+  gradient: string;
+  status: MemberStatus;
+  lastActive: string;
+  deals: number;          // open deals owned
+  joined: string;
+};
+
+export const members: Member[] = [
+  { id: "u1", name: "James Carter", initials: "JC", email: "james.carter@lynkeduppro.com", title: "Founder & CEO", roleId: "owner", gradient: "linear-gradient(135deg,#fda913,#fd6d13)", status: "active", lastActive: "Active now", deals: 12, joined: "Mar 2021" },
+  { id: "u2", name: "Emma Wilson", initials: "EW", email: "emma.wilson@lynkeduppro.com", title: "Head of Sales", roleId: "sales-manager", gradient: "linear-gradient(135deg,#285ef0,#09b9c6)", status: "active", lastActive: "Active now", deals: 21, joined: "Aug 2021" },
+  { id: "u3", name: "Liam Foster", initials: "LF", email: "liam.foster@lynkeduppro.com", title: "Senior Sales Rep", roleId: "sales-rep", gradient: "linear-gradient(135deg,#9036e9,#285ef0)", status: "active", lastActive: "5 min ago", deals: 17, joined: "Jan 2022" },
+  { id: "u4", name: "Sophie Turner", initials: "ST", email: "sophie.turner@lynkeduppro.com", title: "Account Executive", roleId: "sales-rep", gradient: "linear-gradient(135deg,#14bc83,#09b9c6)", status: "away", lastActive: "32 min ago", deals: 9, joined: "May 2022" },
+  { id: "u5", name: "Noah Mitchell", initials: "NM", email: "noah.mitchell@lynkeduppro.com", title: "Site Supervisor", roleId: "site-supervisor", gradient: "linear-gradient(135deg,#f0563f,#fda913)", status: "active", lastActive: "Active now", deals: 0, joined: "Sep 2022" },
+  { id: "u6", name: "Olivia Bennett", initials: "OB", email: "olivia.bennett@lynkeduppro.com", title: "Office Admin", roleId: "admin", gradient: "linear-gradient(135deg,#09b9c6,#285ef0)", status: "away", lastActive: "1 hour ago", deals: 3, joined: "Nov 2021" },
+  { id: "u7", name: "Ethan Brooks", initials: "EB", email: "ethan.brooks@lynkeduppro.com", title: "Project Manager", roleId: "project-manager", gradient: "linear-gradient(135deg,#ffd60a,#fda913)", status: "offline", lastActive: "Yesterday", deals: 6, joined: "Feb 2023" },
+  { id: "u8", name: "Ava Reynolds", initials: "AR", email: "ava.reynolds@lynkeduppro.com", title: "Bookkeeper", roleId: "other", gradient: "linear-gradient(135deg,#9036e9,#f0563f)", status: "offline", lastActive: "2 days ago", deals: 0, joined: "Apr 2023" },
+  { id: "u9", name: "Mason Reed", initials: "MR", email: "mason.reed@lynkeduppro.com", title: "Field Canvasser", roleId: "canvasser", gradient: "linear-gradient(135deg,#ffd60a,#14bc83)", status: "active", lastActive: "Active now", deals: 4, joined: "Jun 2023" },
+  { id: "u10", name: "Chloe Adams", initials: "CA", email: "chloe.adams@lynkeduppro.com", title: "Sales Team Lead", roleId: "team-lead", gradient: "linear-gradient(135deg,#ec4899,#9036e9)", status: "away", lastActive: "18 min ago", deals: 11, joined: "Oct 2022" },
+  { id: "u11", name: "Diego Ramirez", initials: "DR", email: "diego.ramirez@lynkeduppro.com", title: "Roofing Subcontractor", roleId: "subcontractor", gradient: "linear-gradient(135deg,#fd6d13,#f0563f)", status: "offline", lastActive: "3 days ago", deals: 0, joined: "Jan 2023" },
+];
+
+/* ---------------------------------------------------------- */
+/* PENDING INVITES                                             */
+/* ---------------------------------------------------------- */
+
+export type Invite = { id: string; email: string; roleId: string; invitedBy: string; sentAt: string };
+
+export const pendingInvites: Invite[] = [
+  { id: "inv1", email: "daniel.hughes@gmail.com", roleId: "sales-rep", invitedBy: "Emma Wilson", sentAt: "2 days ago" },
+  { id: "inv2", email: "grace.murphy@outlook.com", roleId: "canvasser", invitedBy: "James Carter", sentAt: "5 days ago" },
+];

src/components/dashboard/team-management.tsx

@@ -0,0 +1,525 @@
+"use client";
+
+// ============================================================
+// Team Management — a CRM people + roles module, redesigned as
+// a creative "crew" experience.
+//   · Crew hero  : avatar stack, live presence, headline stats
+//   · Members    : people gallery (cards) ⇄ compact list, with
+//                  role filter chips, search, MULTI-role chips,
+//                  deal-load meters and row actions
+//   · Roles      : permission-coverage rings + live toggle matrix
+//   · Invites    : envelope timeline with resend / revoke
+// Data comes from useTeamData(): the local mock when the Shell
+// isn't configured, or the live be-crm data door (crm.team.*)
+// when it is. A member can hold MANY roles.
+// ============================================================
+
+import { useEffect, useMemo, useState } from "react";
+import {
+  Avatar, Btn, Field, Icon, Modal, Pill, StatusDot, Toggle, useToast,
+} from "./ui";
+import { permissionGroups, allPermissionIds } from "./team-data";
+import { useTeamData, type UiMember, type UiRole, type UiStatus } from "@/lib/team-api";
+
+const STATUS_LABEL: Record<UiStatus, string> = { active: "Active", away: "Away", offline: "Offline" };
+const toDot = (s: UiStatus) => (s === "offline" ? "offline" : s === "away" ? "away" : "online");
+const EMAIL_RE = /^[^@\s]+@[^@\s]+\.[^@\s]+$/;
+
+export function TeamManagement() {
+  const toast = useToast();
+  const team = useTeamData();
+  const { members, roles, invites, live } = team;
+
+  const [tab, setTab] = useState("members");
+  const [view, setView] = useState<"grid" | "list">("grid");
+  const [query, setQuery] = useState("");
+  const [roleFilter, setRoleFilter] = useState("all");
+  const [inviteOpen, setInviteOpen] = useState(false);
+  const [editing, setEditing] = useState<UiMember | null>(null);
+  const [confirmRemove, setConfirmRemove] = useState<UiMember | null>(null);
+
+  const roleById = useMemo(() => Object.fromEntries(roles.map((r) => [r.id, r])), [roles]);
+  const assignableRoles = useMemo(() => roles.filter((r) => !r.isOwner), [roles]);
+  const countByRole = useMemo(() => {
+    const m: Record<string, number> = {};
+    for (const mem of members) for (const rid of mem.roleIds) m[rid] = (m[rid] ?? 0) + 1;
+    return m;
+  }, [members]);
+  const maxDeals = useMemo(() => Math.max(1, ...members.map((m) => m.deals)), [members]);
+
+  const filtered = useMemo(() => {
+    const q = query.trim().toLowerCase();
+    return members.filter((m) => {
+      const matchRole = roleFilter === "all" || m.roleIds.includes(roleFilter);
+      const matchQ = !q || m.name.toLowerCase().includes(q) || m.email.toLowerCase().includes(q) || m.title.toLowerCase().includes(q);
+      return matchRole && matchQ;
+    });
+  }, [members, query, roleFilter]);
+
+  const activeCount = members.filter((m) => m.status === "active").length;
+
+  /* ---- mutations (async; live → data door, mock → local) ---- */
+  async function saveRoles(m: UiMember, roleIds: string[]) {
+    try {
+      await team.setMemberRoles(m.id, roleIds);
+      toast.push({ tone: "success", title: "Roles updated", desc: `${m.name} now holds ${roleIds.length} role${roleIds.length === 1 ? "" : "s"}.` });
+    } catch (e) { toast.push({ tone: "error", title: "Couldn't update roles", desc: (e as Error).message }); }
+  }
+  async function removeMember(m: UiMember) {
+    setConfirmRemove(null);
+    try { await team.removeMember(m.id); toast.push({ tone: "info", title: "Member removed", desc: `${m.name} no longer has access.` }); }
+    catch (e) { toast.push({ tone: "error", title: "Couldn't remove member", desc: (e as Error).message }); }
+  }
+  async function togglePerm(roleId: string, permId: string, granted: boolean) {
+    try { await team.setPermission(roleId, permId, granted); }
+    catch (e) { toast.push({ tone: "error", title: "Couldn't update permission", desc: (e as Error).message }); }
+  }
+
+  // Crew stack — show online folks first, capped to 6 with a +N bubble.
+  const stack = [...members].sort((a, b) => Number(b.status === "active") - Number(a.status === "active"));
+  const stackShown = stack.slice(0, 6);
+  const stackRest = members.length - stackShown.length;
+
+  return (
+    <div className="view tm">
+      {/* ---- Crew hero ---------------------------------------- */}
+      <header className="tm-hero">
+        <div className="tm-hero-orbs" aria-hidden />
+        <div className="tm-hero-grid" aria-hidden />
+        <div className="tm-hero-main">
+          <div className="tm-stack" aria-hidden>
+            {stackShown.map((m, i) => (
+              <span key={m.id} className="tm-stack-av" style={{ zIndex: stackShown.length - i }}>
+                <Avatar initials={m.initials} gradient={m.gradient} size={46} status={toDot(m.status)} />
+              </span>
+            ))}
+            {stackRest > 0 && <span className="tm-stack-more">+{stackRest}</span>}
+          </div>
+          <div className="tm-hero-copy">
+            <div className="tm-hero-eyebrow">
+              <Icon name="team" size={13} /> Your crew · LynkedUp Pro
+              {live && <Pill tone="green" style={{ marginLeft: 8 }}>Live</Pill>}
+            </div>
+            <h1>Team Management</h1>
+            <p>Manage your crew, assign roles and control exactly what each person can do.</p>
+            <div className="tm-hero-live">
+              <span className="tm-pulse" /><b>{activeCount}</b> online now
+              <span className="tm-hero-dot" /> {members.length} members
+              <span className="tm-hero-dot" /> {invites.length} invites pending
+            </div>
+          </div>
+        </div>
+        <div className="tm-hero-actions">
+          <Btn icon="plus" onClick={() => setInviteOpen(true)}>Invite member</Btn>
+        </div>
+      </header>
+
+      {/* ---- Tabs --------------------------------------------- */}
+      <div className="tm-tabs" role="tablist">
+        {[
+          { value: "members", label: "Members", icon: "people", badge: members.length },
+          { value: "roles", label: "Roles & Permissions", icon: "shield", badge: roles.length },
+          { value: "invites", label: "Invites", icon: "mail", badge: invites.length },
+        ].map((t) => (
+          <button key={t.value} role="tab" aria-selected={tab === t.value} className={`tm-tab ${tab === t.value ? "active" : ""}`} onClick={() => setTab(t.value)}>
+            <Icon name={t.icon} size={16} /> <span>{t.label}</span>
+            <span className="tm-tab-badge">{t.badge}</span>
+          </button>
+        ))}
+      </div>
+
+      {team.error && <div className="card tm-empty" style={{ borderColor: "var(--red, #ef4444)" }}><p>Couldn&apos;t load team data: {team.error}</p></div>}
+
+      {/* ---- MEMBERS ------------------------------------------ */}
+      {tab === "members" && (
+        <div className="view-body">
+          <div className="tm-toolbar">
+            <div className="tm-search">
+              <Icon name="search" size={16} />
+              <input className="ds-input flush" placeholder="Search by name, email or title…" value={query} onChange={(e) => setQuery(e.target.value)} />
+              {query && <button className="tm-search-x" aria-label="Clear" onClick={() => setQuery("")}><Icon name="x" size={14} /></button>}
+            </div>
+            <div className="tm-viewtoggle" role="group" aria-label="Layout">
+              <button className={view === "grid" ? "on" : ""} aria-label="Gallery view" onClick={() => setView("grid")}><Icon name="subtasks" size={15} /></button>
+              <button className={view === "list" ? "on" : ""} aria-label="List view" onClick={() => setView("list")}><Icon name="leaderboard" size={15} /></button>
+            </div>
+          </div>
+
+          {/* Role filter chips */}
+          <div className="tm-chips">
+            <button className={`tm-chip ${roleFilter === "all" ? "on" : ""}`} onClick={() => setRoleFilter("all")}>
+              <span className="tm-chip-dot" style={{ background: "var(--text-2)" }} /> All <i>{members.length}</i>
+            </button>
+            {roles.filter((r) => (countByRole[r.id] ?? 0) > 0).map((r) => (
+              <button key={r.id} className={`tm-chip ${roleFilter === r.id ? "on" : ""}`} style={{ ["--rc" as string]: r.color }} onClick={() => setRoleFilter(r.id)}>
+                <span className="tm-chip-dot" style={{ background: r.color }} /> {r.name} <i>{countByRole[r.id] ?? 0}</i>
+              </button>
+            ))}
+          </div>
+
+          {team.live && team.loading && members.length === 0 ? (
+            <div className="card tm-empty"><span className="tm-empty-ic"><Icon name="people" size={24} /></span><p>Loading your crew…</p></div>
+          ) : filtered.length === 0 ? (
+            <div className="card tm-empty"><span className="tm-empty-ic"><Icon name="search" size={24} /></span><p>No members match your search.</p><Btn variant="soft" size="sm" onClick={() => { setQuery(""); setRoleFilter("all"); }}>Clear filters</Btn></div>
+          ) : view === "grid" ? (
+            <div className="tm-gallery">
+              {filtered.map((m) => (
+                <article className="card tm-pcard" key={m.id} style={{ ["--rc" as string]: roleById[m.roleIds[0]]?.color }}>
+                  <span className="tm-pcard-bg" aria-hidden />
+                  <div className="tm-pcard-top">
+                    <span className="tm-pcard-av"><Avatar initials={m.initials} gradient={m.gradient} size={58} status={toDot(m.status)} /></span>
+                    <RowMenu disabled={m.isOwner} onEdit={() => setEditing(m)} onRemove={() => setConfirmRemove(m)} />
+                  </div>
+                  <div className="tm-pcard-name">{m.name}{m.isOwner && <span className="tm-crown" title="Account owner"><Icon name="star" size={13} /></span>}</div>
+                  <div className="tm-pcard-title">{m.title || <span className="tm-dash">No title</span>}</div>
+                  <div className="tm-pcard-email"><Icon name="mail" size={12} /> {m.email}</div>
+
+                  <div className="tm-pcard-role">
+                    <RoleChips roleIds={m.roleIds} roleById={roleById} />
+                  </div>
+
+                  <div className="tm-meter" title={`${m.deals} open deals`}>
+                    <div className="tm-meter-h"><span>Deal load</span><b>{m.deals}</b></div>
+                    <span className="tm-meter-track"><span className="tm-meter-fill" style={{ width: `${Math.round((m.deals / maxDeals) * 100)}%` }} /></span>
+                  </div>
+
+                  <div className="tm-pcard-foot">
+                    <span className="tm-statuscell"><StatusDot status={toDot(m.status)} /> {STATUS_LABEL[m.status]}</span>
+                    <span className="tm-lastactive">{m.lastActive}</span>
+                  </div>
+                </article>
+              ))}
+            </div>
+          ) : (
+            <div className="card card-pad-0 tm-table">
+              <div className="tm-row tm-head">
+                <span>Member</span><span>Roles</span><span>Status</span><span className="tm-c-num">Open deals</span><span className="tm-c-act" />
+              </div>
+              {filtered.map((m) => (
+                <div className="tm-row" key={m.id}>
+                  <div className="tm-member">
+                    <Avatar initials={m.initials} gradient={m.gradient} size={40} status={toDot(m.status)} />
+                    <div className="tm-member-meta">
+                      <div className="tm-name">{m.name}{m.isYou && <Pill tone="orange" style={{ marginLeft: 8 }}>You{m.isOwner ? " · Owner" : ""}</Pill>}</div>
+                      <div className="tm-sub">{m.title ? `${m.title} · ` : ""}{m.email}</div>
+                    </div>
+                  </div>
+                  <div className="tm-rolecell"><RoleChips roleIds={m.roleIds} roleById={roleById} /></div>
+                  <div className="tm-statuscell">
+                    <StatusDot status={toDot(m.status)} /><span>{STATUS_LABEL[m.status]}</span>
+                    <span className="tm-lastactive">{m.lastActive}</span>
+                  </div>
+                  <div className="tm-c-num">{m.deals > 0 ? <b>{m.deals}</b> : <span className="tm-dash">—</span>}</div>
+                  <div className="tm-c-act"><RowMenu disabled={m.isOwner} onEdit={() => setEditing(m)} onRemove={() => setConfirmRemove(m)} /></div>
+                </div>
+              ))}
+            </div>
+          )}
+        </div>
+      )}
+
+      {/* ---- ROLES -------------------------------------------- */}
+      {tab === "roles" && (
+        <div className="view-body tm-roles">
+          {roles.map((r) => {
+            const pct = Math.round((r.perms.length / allPermissionIds.length) * 100);
+            return (
+              <div className="card tm-rolecard" key={r.id} style={{ ["--rc" as string]: r.color }}>
+                <div className="tm-rolecard-head">
+                  <span className="tm-ring" style={{ ["--pct" as string]: pct }}>
+                    <span className="tm-ring-in"><Icon name={r.isOwner ? "star" : r.system ? "shield-check" : "shield"} size={17} /></span>
+                  </span>
+                  <div className="tm-rolecard-title">
+                    <div className="tm-rolecard-name">{r.name}{r.system && <Pill tone="muted" style={{ marginLeft: 8 }}>System</Pill>}</div>
+                    <div className="tm-rolecard-sub">{countByRole[r.id] ?? 0} {(countByRole[r.id] ?? 0) === 1 ? "member" : "members"} · {r.perms.length}/{allPermissionIds.length} permissions</div>
+                  </div>
+                </div>
+                {r.description && <p className="tm-rolecard-desc">{r.description}</p>}
+
+                {r.attire.length > 0 && (
+                  <div className="tm-attire">
+                    <div className="tm-attire-h"><Icon name="user" size={13} /> Attire &amp; appearance</div>
+                    <ul className="tm-attire-list">
+                      {r.attire.map((a) => (<li key={a}><span className="tm-attire-dot" />{a}</li>))}
+                    </ul>
+                  </div>
+                )}
+
+                {r.overlap && (
+                  <div className="tm-overlap">
+                    <span className="tm-overlap-ic"><Icon name="info" size={14} /></span>
+                    <div><b>Common overlap</b><p>{r.overlap}</p></div>
+                  </div>
+                )}
+
+                <div className="tm-permlist">
+                  {permissionGroups.map((g) => (
+                    <div className="tm-permgroup" key={g.id}>
+                      <div className="tm-permgroup-h"><Icon name={g.icon} size={13} /> {g.title}</div>
+                      {g.perms.map((p) => {
+                        const granted = r.perms.includes(p.id);
+                        const locked = r.isOwner;
+                        return (
+                          <div className={`tm-perm ${granted ? "on" : ""}`} key={p.id}>
+                            <div className="tm-perm-meta">
+                              <span className="tm-perm-label">{p.label}</span>
+                              <span className="tm-perm-desc">{p.desc}</span>
+                            </div>
+                            <Toggle checked={granted} disabled={locked} onChange={() => togglePerm(r.id, p.id, !granted)} label={p.label} />
+                          </div>
+                        );
+                      })}
+                    </div>
+                  ))}
+                </div>
+              </div>
+            );
+          })}
+        </div>
+      )}
+
+      {/* ---- INVITES ------------------------------------------ */}
+      {tab === "invites" && (
+        <div className="view-body card card-pad-0">
+          <div className="tm-invite-head">
+            <div>
+              <h3>Pending invitations</h3>
+              <p>People you&apos;ve invited who haven&apos;t joined yet.</p>
+            </div>
+            <Btn icon="plus" size="sm" onClick={() => setInviteOpen(true)}>New invite</Btn>
+          </div>
+          {invites.length === 0 ? (
+            <div className="tm-empty"><span className="tm-empty-ic"><Icon name="mail" size={24} /></span><p>No pending invites. Everyone&apos;s on board.</p></div>
+          ) : (
+            <div className="tm-invites">
+              {invites.map((inv) => (
+                <div className="tm-inviterow" key={inv.id}>
+                  <span className="tm-invite-ic"><Icon name="mail" size={16} /></span>
+                  <div className="tm-invite-meta">
+                    <div className="tm-name">{inv.email}</div>
+                    <div className="tm-sub">Invited by {inv.invitedBy} · {inv.sentAt}</div>
+                  </div>
+                  <RoleChips roleIds={inv.roleIds} roleById={roleById} />
+                  <div className="tm-invite-actions">
+                    {inv.token && (
+                      <Btn variant="soft" size="sm" icon="copy" onClick={async () => {
+                        const link = `${window.location.origin}/portal/invite?token=${inv.token}`;
+                        try { await navigator.clipboard.writeText(link); toast.push({ tone: "success", title: "Invite link copied", desc: `Send it to ${inv.email} to join.` }); }
+                        catch { toast.push({ tone: "info", title: "Invite link", desc: link }); }
+                      }}>Copy link</Btn>
+                    )}
+                    <Btn variant="soft" size="sm" icon="refresh" onClick={async () => {
+                      try { await team.resendInvite(inv.id); toast.push({ tone: "success", title: "Invite resent", desc: `A fresh link was emailed to ${inv.email}.` }); }
+                      catch (e) { toast.push({ tone: "error", title: "Couldn't resend", desc: (e as Error).message }); }
+                    }}>Resend</Btn>
+                    <Btn variant="ghost" size="sm" icon="x" onClick={async () => {
+                      try { await team.revokeInvite(inv.id); toast.push({ tone: "info", title: "Invite revoked" }); }
+                      catch (e) { toast.push({ tone: "error", title: "Couldn't revoke", desc: (e as Error).message }); }
+                    }}>Revoke</Btn>
+                  </div>
+                </div>
+              ))}
+            </div>
+          )}
+        </div>
+      )}
+
+      <InviteModal
+        open={inviteOpen}
+        roles={assignableRoles}
+        onClose={() => setInviteOpen(false)}
+        onInvite={async (email, roleIds) => {
+          setInviteOpen(false);
+          try {
+            await team.invite(email, roleIds);
+            setTab("invites");
+            toast.push({ tone: "success", title: "Invitation sent", desc: `We emailed an invite to ${email}. You can also copy the link.` });
+          } catch (e) { toast.push({ tone: "error", title: "Couldn't send invite", desc: (e as Error).message }); }
+        }}
+      />
+
+      <EditMemberModal
+        member={editing}
+        roles={assignableRoles}
+        onClose={() => setEditing(null)}
+        onSave={async (id, title, roleIds) => {
+          const m = editing;
+          setEditing(null);
+          if (!m) return;
+          try {
+            await team.updateMember(id, { title, roleIds });
+            toast.push({ tone: "success", title: "Member updated" });
+          } catch (e) { toast.push({ tone: "error", title: "Couldn't update member", desc: (e as Error).message }); }
+        }}
+      />
+
+      <Modal
+        open={!!confirmRemove}
+        onClose={() => setConfirmRemove(null)}
+        title="Remove member"
+        subtitle={confirmRemove ? `${confirmRemove.name} will lose access immediately.` : ""}
+        icon="alert"
+        size="sm"
+        footer={
+          <>
+            <Btn variant="ghost" onClick={() => setConfirmRemove(null)}>Cancel</Btn>
+            <Btn variant="danger" icon="trash" onClick={() => confirmRemove && removeMember(confirmRemove)}>Remove member</Btn>
+          </>
+        }
+      >
+        <p className="tm-confirm-text">Their open deals and assignments stay in the workspace and can be reassigned afterwards. This action can be undone by re-inviting them.</p>
+      </Modal>
+    </div>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* Role chips — show every role a member/invite holds          */
+/* ---------------------------------------------------------- */
+
+function RoleChips({ roleIds, roleById }: { roleIds: string[]; roleById: Record<string, UiRole> }) {
+  if (roleIds.length === 0) return <span className="tm-dash">No role</span>;
+  return (
+    <span className="tm-rolechips">
+      {roleIds.map((rid) => {
+        const role = roleById[rid];
+        return (
+          <span className="tm-rolebadge" style={{ ["--rc" as string]: role?.color }} key={rid}>
+            <Icon name={role?.isOwner ? "star" : "shield"} size={12} /> {role?.name ?? rid}
+          </span>
+        );
+      })}
+    </span>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* Row actions menu                                            */
+/* ---------------------------------------------------------- */
+
+function RowMenu({ onEdit, onRemove, disabled }: { onEdit: () => void; onRemove: () => void; disabled?: boolean }) {
+  const [open, setOpen] = useState(false);
+  if (disabled) return <span className="tm-menu-lock" title="The owner can't be edited"><Icon name="lock" size={15} /></span>;
+  return (
+    <div className="tm-menu">
+      <button className="ds-iconbtn" aria-label="Member actions" onClick={() => setOpen((o) => !o)}><Icon name="dots" size={18} /></button>
+      {open && (
+        <>
+          <div className="tm-menu-scrim" onClick={() => setOpen(false)} />
+          <div className="tm-menu-pop" role="menu">
+            <button onClick={() => { setOpen(false); onEdit(); }}><Icon name="edit" size={15} /> Edit member</button>
+            <button onClick={() => { setOpen(false); onEdit(); }}><Icon name="shield" size={15} /> Change roles</button>
+            <div className="tm-menu-sep" />
+            <button className="danger" onClick={() => { setOpen(false); onRemove(); }}><Icon name="trash" size={15} /> Remove</button>
+          </div>
+        </>
+      )}
+    </div>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* Multi-role picker — checkbox chips, ≥1 required             */
+/* ---------------------------------------------------------- */
+
+function RolePicker({ roles, selected, onToggle }: { roles: UiRole[]; selected: string[]; onToggle: (id: string) => void }) {
+  return (
+    <div className="tm-rolepicker">
+      {roles.map((r) => {
+        const on = selected.includes(r.id);
+        return (
+          <button type="button" key={r.id} className={`tm-rolepick ${on ? "on" : ""}`} style={{ ["--rc" as string]: r.color }} onClick={() => onToggle(r.id)} aria-pressed={on}>
+            <span className="tm-rolepick-check">{on && <Icon name="check" size={12} />}</span>
+            <span className="tm-roledot" /> {r.name}
+          </button>
+        );
+      })}
+    </div>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* Invite modal                                                */
+/* ---------------------------------------------------------- */
+
+function InviteModal({ open, roles, onClose, onInvite }: { open: boolean; roles: UiRole[]; onClose: () => void; onInvite: (email: string, roleIds: string[]) => void }) {
+  const [email, setEmail] = useState("");
+  const [roleIds, setRoleIds] = useState<string[]>([]);
+  const valid = EMAIL_RE.test(email.trim()) && roleIds.length > 0;
+
+  function toggle(id: string) { setRoleIds((s) => (s.includes(id) ? s.filter((x) => x !== id) : [...s, id])); }
+  function submit() { if (!valid) return; onInvite(email.trim(), roleIds); setEmail(""); setRoleIds([]); }
+
+  return (
+    <Modal
+      open={open}
+      onClose={onClose}
+      title="Invite a team member"
+      subtitle="They'll get an email with a secure link to set up their account."
+      icon="people"
+      footer={
+        <>
+          <Btn variant="ghost" onClick={onClose}>Cancel</Btn>
+          <Btn icon="send" disabled={!valid} onClick={submit}>Send invitation</Btn>
+        </>
+      }
+    >
+      <div className="tm-form">
+        <Field label="Work email" required hint={email && !EMAIL_RE.test(email.trim()) ? undefined : "We'll send the invite here."} error={email && !EMAIL_RE.test(email.trim()) ? "Enter a valid email address." : undefined}>
+          <input className="ds-input" type="email" placeholder="name@company.com" value={email} onChange={(e) => setEmail(e.target.value)} />
+        </Field>
+        <Field label="Assign roles" required hint="Pick one or more. Roles decide what this person can see and do.">
+          <RolePicker roles={roles} selected={roleIds} onToggle={toggle} />
+        </Field>
+      </div>
+    </Modal>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* Edit member modal — job title + multi-role                  */
+/* ---------------------------------------------------------- */
+
+function EditMemberModal({ member, roles, onClose, onSave }: { member: UiMember | null; roles: UiRole[]; onClose: () => void; onSave: (id: string, title: string, roleIds: string[]) => void }) {
+  const [title, setTitle] = useState("");
+  const [roleIds, setRoleIds] = useState<string[]>([]);
+
+  const key = member?.id ?? "";
+  useEffect(() => { if (member) { setTitle(member.title); setRoleIds(member.roleIds); } }, [key]); // eslint-disable-line react-hooks/exhaustive-deps
+
+  if (!member) return null;
+  const valid = roleIds.length > 0;
+  function toggle(id: string) { setRoleIds((s) => (s.includes(id) ? s.filter((x) => x !== id) : [...s, id])); }
+
+  return (
+    <Modal
+      open={!!member}
+      onClose={onClose}
+      title={`Edit ${member.name}`}
+      subtitle={member.email}
+      icon="edit"
+      footer={
+        <>
+          <Btn variant="ghost" onClick={onClose}>Cancel</Btn>
+          <Btn icon="check" disabled={!valid} onClick={() => onSave(member.id, title, roleIds)}>Save changes</Btn>
+        </>
+      }
+    >
+      <div className="tm-form">
+        <div className="tm-edit-hero">
+          <Avatar initials={member.initials} gradient={member.gradient} size={52} />
+          <div>
+            <div className="tm-name">{member.name}</div>
+            <div className="tm-sub">Joined {member.joined} · {member.deals} open deals</div>
+          </div>
+        </div>
+        <Field label="Job title">
+          <input className="ds-input" value={title} onChange={(e) => setTitle(e.target.value)} placeholder="e.g. Senior Sales Rep" />
+        </Field>
+        <Field label="Roles" required hint="A member can hold several roles — permissions are the union of all of them.">
+          <RolePicker roles={roles} selected={roleIds} onToggle={toggle} />
+        </Field>
+      </div>
+    </Modal>
+  );
+}

src/components/dashboard/topbar.tsx

@@ -1,32 +1,66 @@
 "use client";
 
-import { Sun, ChevronDown } from "lucide-react";
+import { useState } from "react";
-import { FigIcon } from "./figicon";
+import { useRouter } from "next/navigation";
+import { Sun, Moon, ChevronDown, LogOut } from "lucide-react";
+import { useAuth } from "@abe-kap/appshell-sdk/react";
+import { Icon } from "./ui";
+import { user } from "./account-data";
+
+function initialsOf(name: string): string {
+  return name.split(/\s+/).filter(Boolean).slice(0, 2).map((p) => p[0]).join("").toUpperCase() || "?";
+}
+
+export function Topbar({ theme, onToggle, title, subtitle }: { theme: "dark" | "light"; onToggle: () => void; title: string; subtitle: string }) {
+  // When signed in through the Shell, show the real identity from the App Context
+  // Envelope; otherwise fall back to the static demo user.
+  const router = useRouter();
+  const { user: me, logout, context } = useAuth();
+  const [menuOpen, setMenuOpen] = useState(false);
+  const roleLabel = context?.scope?.role ? context.scope.role.charAt(0).toUpperCase() + context.scope.role.slice(1) : "";
+  const name = me?.displayName || user.name;
+  const initials = me ? initialsOf(me.displayName) : user.initials;
+  const secondary = me?.email || roleLabel || user.role;
+
+  async function signOut() {
+    setMenuOpen(false);
+    try { await logout(); } catch { /* ignore */ }
+    router.replace("/portal/login");
+  }
 
-export function Topbar({ theme, onToggle }: { theme: "dark" | "light"; onToggle: () => void }) {
   return (
     <header className="dash-topbar">
       <div className="dash-title">
-        <h1>Dashboard Overview</h1>
+        <h1>{title}</h1>
-        <p>Welcome back, here&apos;s what&apos;s happening with your territory</p>
+        <p>{subtitle}</p>
       </div>
       <div className="top-actions">
-        <button className="ic-btn" aria-label="Search"><FigIcon name="i_search" size={18} /></button>
+        <button className="ic-btn" aria-label="Search"><Icon name="search" size={18} /></button>
         <button className="ic-btn" aria-label="Toggle theme" onClick={onToggle}>
-          {theme === "dark" ? <FigIcon name="i_theme" size={18} /> : <Sun size={18} />}
+          {theme === "dark" ? <Moon size={18} /> : <Sun size={18} />}
         </button>
         <button className="ic-btn" aria-label="Notifications" style={{ position: "relative" }}>
-          <FigIcon name="i_bell" size={18} />
+          <Icon name="bell" size={18} />
           <span style={{ position: "absolute", top: 9, right: 10, width: 7, height: 7, borderRadius: 99, background: "var(--orange)", border: "2px solid var(--panel)" }} />
         </button>
-        <button className="top-user">
+        <div className="top-user-wrap" style={{ position: "relative" }}>
-          <span className="av" style={{ background: "linear-gradient(135deg,#fda913,#fd6d13)", display: "grid", placeItems: "center", color: "#fff", fontWeight: 700, fontSize: 12 }}>JJ</span>
+          <button className="top-user" onClick={() => setMenuOpen((o) => !o)} aria-haspopup="menu" aria-expanded={menuOpen}>
-          <div style={{ textAlign: "left" }}>
+            <span className="av" style={{ background: user.avatarGradient, display: "grid", placeItems: "center", color: "#fff", fontWeight: 700, fontSize: 12 }}>{initials}</span>
-            <div className="nm">Justin Johnson</div>
+            <div style={{ textAlign: "left", minWidth: 0 }}>
-            <div className="rl">Owner</div>
+              <div className="nm">{name}</div>
-          </div>
+              <div className="rl" style={{ overflow: "hidden", textOverflow: "ellipsis", whiteSpace: "nowrap", maxWidth: 150 }}>{secondary}</div>
-          <ChevronDown size={16} />
+            </div>
-        </button>
+            <ChevronDown size={16} />
+          </button>
+          {menuOpen && (
+            <>
+              <div className="tm-menu-scrim" onClick={() => setMenuOpen(false)} />
+              <div className="tm-menu-pop" role="menu">
+                <button className="danger" onClick={signOut}><LogOut size={15} /> Sign out</button>
+              </div>
+            </>
+          )}
+        </div>
       </div>
     </header>
   );

src/components/dashboard/ui.tsx

@@ -0,0 +1,316 @@
+"use client";
+
+// ============================================================
+// LynkedUp Pro — shared design-system primitives.
+// Tokens live in dashboard.css (.dash-root). These components
+// only consume CSS variables so they theme automatically.
+//
+// Exports: Icon, Avatar, PageHead, Pill, Toggle, OtpField,
+//          Modal, ToastProvider/useToast, Field, SegTabs,
+//          StatusDot, Segmented.
+// ============================================================
+
+import {
+  createContext, useCallback, useContext, useEffect, useId,
+  useRef, useState, type ReactNode,
+} from "react";
+import { createPortal } from "react-dom";
+import {
+  MessageCircle, Ticket, Phone, Mail, BookOpen, Rocket, Shield, ShieldCheck,
+  Lock, CreditCard, User, Bell, Eye, EyeOff, Camera, Upload, Plus, Star, Send,
+  Paperclip, Clock, MapPin, Monitor, Smartphone, Tablet, LogOut, ArrowRight,
+  Info, Check, X, Search, ChevronDown, ChevronRight, Trash2, Globe,
+  CheckCircle2, KeyRound, Pencil, Copy, RefreshCw, AlertTriangle,
+  LayoutDashboard, Building2, FolderKanban, UserPlus, BadgeCheck, Filter,
+  Truck, CloudLightning, Map as MapIcon, PenTool, Calculator, CalendarDays,
+  Trophy, ListChecks, Users, Settings, Sparkles, MoreHorizontal,
+  UsersRound, type LucideIcon,
+} from "lucide-react";
+
+/* ---------------------------------------------------------- */
+/* Icon — single named entry point used across the module      */
+/* ---------------------------------------------------------- */
+
+const ICONS: Record<string, LucideIcon> = {
+  chat: MessageCircle, ticket: Ticket, phone: Phone, mail: Mail, book: BookOpen,
+  rocket: Rocket, shield: Shield, "shield-check": ShieldCheck, lock: Lock,
+  card: CreditCard, user: User, bell: Bell, eye: Eye, "eye-off": EyeOff,
+  camera: Camera, upload: Upload, plus: Plus, star: Star, send: Send,
+  paperclip: Paperclip, clock: Clock, pin: MapPin, monitor: Monitor,
+  mobile: Smartphone, tablet: Tablet, logout: LogOut, arrow: ArrowRight,
+  info: Info, check: Check, x: X, search: Search, chevron: ChevronDown,
+  "chevron-right": ChevronRight, trash: Trash2, globe: Globe,
+  "check-circle": CheckCircle2, key: KeyRound, edit: Pencil, copy: Copy,
+  refresh: RefreshCw, alert: AlertTriangle, privacy: ShieldCheck, devices: Monitor,
+  desktop: Monitor,
+  // sidebar / workspace nav
+  dashboard: LayoutDashboard, owners: Building2, projects: FolderKanban,
+  leads: UserPlus, verify: BadgeCheck, pipeline: Filter, dispatch: Truck,
+  storm: CloudLightning, territory: MapIcon, procanvas: PenTool,
+  estimates: Calculator, schedule: CalendarDays, leaderboard: Trophy,
+  subtasks: ListChecks, people: Users, settings: Settings, ai: Sparkles,
+  team: UsersRound, dots: MoreHorizontal,
+};
+
+export function Icon({ name, size = 18, className, strokeWidth = 2 }: { name: string; size?: number; className?: string; strokeWidth?: number }) {
+  const C = ICONS[name] ?? Info;
+  return <C size={size} className={className} strokeWidth={strokeWidth} />;
+}
+
+/* ---------------------------------------------------------- */
+/* Avatar                                                      */
+/* ---------------------------------------------------------- */
+
+export function Avatar({
+  initials, gradient = "linear-gradient(135deg,#fda913,#fd6d13)", size = 40, status, square = false,
+}: { initials: string; gradient?: string; size?: number; status?: "online" | "away" | "offline" | "busy"; square?: boolean }) {
+  return (
+    <span className="ds-avatar" style={{ width: size, height: size, borderRadius: square ? size * 0.28 : "50%", fontSize: size * 0.36 }}>
+      <span className="ds-avatar-bg" style={{ background: gradient, borderRadius: "inherit" }}>{initials}</span>
+      {status && <span className={`ds-avatar-dot status-${status}`} style={{ width: size * 0.28, height: size * 0.28 }} />}
+    </span>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* PageHead — section title block used at the top of each view */
+/* ---------------------------------------------------------- */
+
+export function PageHead({ eyebrow, title, subtitle, icon, actions }: { eyebrow?: string; title: string; subtitle?: string; icon?: string; actions?: ReactNode }) {
+  return (
+    <div className="ds-pagehead">
+      <div className="ds-pagehead-l">
+        {icon && <span className="ds-pagehead-ic"><Icon name={icon} size={22} /></span>}
+        <div>
+          {eyebrow && <div className="ds-eyebrow">{eyebrow}</div>}
+          <h1>{title}</h1>
+          {subtitle && <p>{subtitle}</p>}
+        </div>
+      </div>
+      {actions && <div className="ds-pagehead-actions">{actions}</div>}
+    </div>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* Pill / StatusDot                                            */
+/* ---------------------------------------------------------- */
+
+export function Pill({ children, tone = "muted", style }: { children: ReactNode; tone?: string; style?: React.CSSProperties }) {
+  return <span className={`ds-pill tone-${tone}`} style={style}>{children}</span>;
+}
+
+export function StatusDot({ status }: { status: "online" | "away" | "offline" | "busy" }) {
+  return <span className={`ds-statusdot status-${status}`} />;
+}
+
+/* ---------------------------------------------------------- */
+/* Toggle                                                      */
+/* ---------------------------------------------------------- */
+
+export function Toggle({ checked, onChange, disabled, label }: { checked: boolean; onChange?: (v: boolean) => void; disabled?: boolean; label?: string }) {
+  return (
+    <button
+      type="button" role="switch" aria-checked={checked} aria-label={label}
+      className={`ds-toggle ${checked ? "on" : ""} ${disabled ? "disabled" : ""}`}
+      onClick={() => !disabled && onChange?.(!checked)}
+      disabled={disabled}
+    >
+      <span className="knob" />
+    </button>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* Field — labelled input wrapper                              */
+/* ---------------------------------------------------------- */
+
+export function Field({ label, hint, error, children, required }: { label: string; hint?: string; error?: string; children: ReactNode; required?: boolean }) {
+  return (
+    <label className="ds-field">
+      <span className="ds-field-lbl">{label}{required && <i className="req">*</i>}</span>
+      {children}
+      {error ? <span className="ds-field-err"><Icon name="alert" size={12} /> {error}</span> : hint ? <span className="ds-field-hint">{hint}</span> : null}
+    </label>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* Segmented / SegTabs                                         */
+/* ---------------------------------------------------------- */
+
+export function Segmented({ options, value, onChange }: { options: { value: string; label: string; icon?: string }[]; value: string; onChange: (v: string) => void }) {
+  return (
+    <div className="ds-segmented" role="tablist">
+      {options.map((o) => (
+        <button key={o.value} role="tab" aria-selected={value === o.value} className={`seg ${value === o.value ? "active" : ""}`} onClick={() => onChange(o.value)}>
+          {o.icon && <Icon name={o.icon} size={15} />} {o.label}
+        </button>
+      ))}
+    </div>
+  );
+}
+
+export function SegTabs({ tabs, value, onChange }: { tabs: { value: string; label: string; icon?: string; badge?: number }[]; value: string; onChange: (v: string) => void }) {
+  return (
+    <div className="ds-tabs" role="tablist">
+      {tabs.map((t) => (
+        <button key={t.value} role="tab" aria-selected={value === t.value} className={`ds-tab ${value === t.value ? "active" : ""}`} onClick={() => onChange(t.value)}>
+          {t.icon && <Icon name={t.icon} size={16} />}
+          <span>{t.label}</span>
+          {t.badge != null && t.badge > 0 && <span className="ds-tab-badge">{t.badge}</span>}
+        </button>
+      ))}
+    </div>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* OtpField — N-digit one-time-code input                      */
+/* ---------------------------------------------------------- */
+
+export function OtpField({ length = 6, value, onChange, autoFocus = true }: { length?: number; value: string; onChange: (v: string) => void; autoFocus?: boolean }) {
+  const refs = useRef<(HTMLInputElement | null)[]>([]);
+  useEffect(() => { if (autoFocus) refs.current[0]?.focus(); }, [autoFocus]);
+
+  function setAt(i: number, char: string) {
+    const next = value.split("");
+    next[i] = char;
+    const joined = next.join("").slice(0, length);
+    onChange(joined);
+  }
+
+  return (
+    <div className="ds-otp">
+      {Array.from({ length }).map((_, i) => (
+        <input
+          key={i}
+          ref={(el) => { refs.current[i] = el; }}
+          inputMode="numeric"
+          maxLength={1}
+          className="ds-otp-box"
+          value={value[i] ?? ""}
+          onChange={(e) => {
+            const d = e.target.value.replace(/\D/g, "");
+            if (!d) { setAt(i, ""); return; }
+            // support paste of full code
+            if (d.length > 1) {
+              onChange((value.slice(0, i) + d).slice(0, length));
+              refs.current[Math.min(i + d.length, length - 1)]?.focus();
+              return;
+            }
+            setAt(i, d);
+            refs.current[Math.min(i + 1, length - 1)]?.focus();
+          }}
+          onKeyDown={(e) => {
+            if (e.key === "Backspace" && !value[i] && i > 0) refs.current[i - 1]?.focus();
+            if (e.key === "ArrowLeft" && i > 0) refs.current[i - 1]?.focus();
+            if (e.key === "ArrowRight" && i < length - 1) refs.current[i + 1]?.focus();
+          }}
+        />
+      ))}
+    </div>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* Modal                                                       */
+/* ---------------------------------------------------------- */
+
+export function Modal({ open, onClose, title, subtitle, icon, children, footer, size = "md" }: {
+  open: boolean; onClose: () => void; title: string; subtitle?: string; icon?: string;
+  children: ReactNode; footer?: ReactNode; size?: "sm" | "md" | "lg";
+}) {
+  const titleId = useId();
+  // Portal the overlay up to `.dash-root` so its position:fixed anchors to the viewport,
+  // not to a transformed/overflow panel ancestor (which would clip or offset the modal).
+  const [host, setHost] = useState<Element | null>(null);
+  const [mounted, setMounted] = useState(false);
+  useEffect(() => { setHost(document.querySelector(".dash-root")); setMounted(true); }, []);
+  useEffect(() => {
+    if (!open) return;
+    const onKey = (e: KeyboardEvent) => { if (e.key === "Escape") onClose(); };
+    document.addEventListener("keydown", onKey);
+    return () => document.removeEventListener("keydown", onKey);
+  }, [open, onClose]);
+
+  if (!open || !mounted) return null;
+  const overlay = (
+    <div className="ds-modal-overlay" onMouseDown={onClose}>
+      <div className={`ds-modal size-${size}`} role="dialog" aria-modal="true" aria-labelledby={titleId} onMouseDown={(e) => e.stopPropagation()}>
+        <div className="ds-modal-head">
+          <div className="ds-modal-head-l">
+            {icon && <span className="ds-modal-ic"><Icon name={icon} size={18} /></span>}
+            <div>
+              <h3 id={titleId}>{title}</h3>
+              {subtitle && <p>{subtitle}</p>}
+            </div>
+          </div>
+          <button className="ds-iconbtn" aria-label="Close" onClick={onClose}><Icon name="x" size={18} /></button>
+        </div>
+        <div className="ds-modal-body">{children}</div>
+        {footer && <div className="ds-modal-foot">{footer}</div>}
+      </div>
+    </div>
+  );
+  return host ? createPortal(overlay, host) : overlay;
+}
+
+/* ---------------------------------------------------------- */
+/* Toast                                                       */
+/* ---------------------------------------------------------- */
+
+type Toast = { id: number; tone: "success" | "info" | "error"; title: string; desc?: string };
+type ToastCtx = { push: (t: Omit<Toast, "id">) => void };
+const ToastContext = createContext<ToastCtx | null>(null);
+
+export function useToast() {
+  const ctx = useContext(ToastContext);
+  if (!ctx) return { push: () => {} };
+  return ctx;
+}
+
+let toastSeq = 1;
+export function ToastProvider({ children }: { children: ReactNode }) {
+  const [items, setItems] = useState<Toast[]>([]);
+  const push = useCallback((t: Omit<Toast, "id">) => {
+    const id = toastSeq++;
+    setItems((s) => [...s, { ...t, id }]);
+    setTimeout(() => setItems((s) => s.filter((x) => x.id !== id)), 3800);
+  }, []);
+  return (
+    <ToastContext.Provider value={{ push }}>
+      {children}
+      <div className="ds-toasts">
+        {items.map((t) => (
+          <div key={t.id} className={`ds-toast tone-${t.tone}`}>
+            <Icon name={t.tone === "success" ? "check-circle" : t.tone === "error" ? "alert" : "info"} size={18} />
+            <div className="ds-toast-body">
+              <div className="ds-toast-title">{t.title}</div>
+              {t.desc && <div className="ds-toast-desc">{t.desc}</div>}
+            </div>
+            <button className="ds-toast-x" aria-label="Dismiss" onClick={() => setItems((s) => s.filter((x) => x.id !== t.id))}><Icon name="x" size={14} /></button>
+          </div>
+        ))}
+      </div>
+    </ToastContext.Provider>
+  );
+}
+
+/* ---------------------------------------------------------- */
+/* Button — light helper so call sites stay terse              */
+/* ---------------------------------------------------------- */
+
+export function Btn({ children, variant = "primary", icon, iconRight, onClick, disabled, type = "button", full, size = "md" }: {
+  children: ReactNode; variant?: "primary" | "ghost" | "soft" | "danger" | "outline";
+  icon?: string; iconRight?: string; onClick?: () => void; disabled?: boolean;
+  type?: "button" | "submit"; full?: boolean; size?: "sm" | "md";
+}) {
+  return (
+    <button type={type} className={`ds-btn v-${variant} s-${size} ${full ? "full" : ""}`} onClick={onClick} disabled={disabled}>
+      {icon && <Icon name={icon} size={size === "sm" ? 14 : 16} />}
+      {children}
+      {iconRight && <Icon name={iconRight} size={size === "sm" ? 14 : 16} />}
+    </button>
+  );
+}

src/components/portal/bits.tsx

@@ -145,18 +145,13 @@ export function startSocial(provider: "google" | "microsoft" | "apple"): boolean
   if (url) { window.location.href = url; return true; }
   return false;
 }
-export function SocialButtons({ onPick, verb = "Continue" }: { onPick: (p: "google" | "microsoft" | "apple") => void; verb?: string }) {
+export function SocialButtons({ onPick, verb = "Continue" }: { onPick: (p: "google") => void; verb?: string }) {
+  // Only Google is offered (Microsoft/Apple intentionally hidden).
   return (
     <div className="col gap-3">
       <button className="btn btn-oauth" type="button" onClick={() => onPick("google")}>
         <GoogleMark /> {verb} with Google
       </button>
-      <button className="btn btn-oauth" type="button" onClick={() => onPick("microsoft")}>
-        <MicrosoftMark /> {verb} with Microsoft / Outlook
-      </button>
-      <button className="btn btn-oauth" type="button" onClick={() => onPick("apple")}>
-        <AppleMark /> {verb} with Apple
-      </button>
     </div>
   );
 }

src/components/portal/data.ts

@@ -27,10 +27,10 @@ export const MASKED_WA = "+91 ••••• ••012";
 
 /* ---- demo account "on file" ---- */
 export const DEMO_USER = {
-  name: "Rajesh Kumar Sharma",
+  name: "James Carter",
-  firstName: "Rajesh",
+  firstName: "James",
-  lastName: "Sharma",
+  lastName: "Carter",
-  initials: "RS",
+  initials: "JC",
   allotmentNo: "YEA-654321",
   sector: "Sector 18",
   pocket: "Pocket B",
@@ -38,7 +38,7 @@ export const DEMO_USER = {
   category: "Residential",
   size: "300 sq.m",
   maskedMobile: MASKED_PHONE,
-  email: "rajesh.sharma@example.com",
+  email: "james.carter@example.com",
   relationship: "Self",
   isAllottee: true,
 };
@@ -75,11 +75,12 @@ export const countryCodes: CountryCode[] = [
 ];
 
 export const relationshipOptions = [
-  "Homeowner",
+  "Customer",
+  "Employee",
+  "Owner",
   "Contractor",
-  "Property Manager",
+  "Sub-Con",
-  "Tenant",
+  "Vendor",
-  "Authorized Representative",
 ];
 
 export const sectors = [

src/components/portal/login-flow.tsx

@@ -8,7 +8,13 @@ import {
   RememberDevice, OtpBoxes, ResendLink, SocialButtons, startSocial,
   PasswordStrength,
 } from "./bits";
-import { lookupAccount, type Account } from "./data";
+import { lookupAccount, maskEmail, type Account } from "./data";
+import { useAuth, useAppShell } from "@abe-kap/appshell-sdk/react";
+import { isShellConfigured } from "@/lib/appshell";
+import { MOCK_OTP } from "@/lib/otp";
+
+// Map the portal's social button ids to Supabase OAuth provider ids.
+const OAUTH_PROVIDER: Record<string, string> = { google: "google", microsoft: "azure", apple: "apple" };
 
 type Step =
   | "identify" | "connecting" | "notfound" | "primary" | "passkey" | "password"
@@ -19,12 +25,45 @@ const EMAIL_RE = /^[^\s@]+@[^\s@]+\.[^\s@]+$/;
 
 export function LoginFlow() {
   const router = useRouter();
+  const { login, loginWithOAuth, completeOAuthLogin, getUserEmail } = useAuth();
+  const { ready, sdk } = useAppShell();
   const [step, setStep] = useState<Step>("identify");
   const [email, setEmail] = useState("");
   const [account, setAccount] = useState<Account | null>(null);
   const [provider, setProvider] = useState<string>("");
   const [remember, setRemember] = useState(false);
   const [flash, setFlash] = useState<string>("");
+  const [otpChannel, setOtpChannel] = useState<"email" | "sms">("email");
+  const [invited, setInvited] = useState(false);
+
+  // Arriving from a team invite for an already-registered email → prefill it.
+  useEffect(() => {
+    try { const e = sessionStorage.getItem("invite_email"); if (e) { setEmail(e); setInvited(true); } } catch { /* ignore */ }
+  }, []);
+
+  // After a successful sign-in, redeem a pending team invite (if any), then go to the dashboard.
+  async function acceptPendingInviteThenDashboard() {
+    try {
+      const t = sessionStorage.getItem("invite_token");
+      if (t) {
+        await sdk.command("crm.team.invitation.accept", { token: t });
+        sessionStorage.removeItem("invite_token");
+        sessionStorage.removeItem("invite_email");
+      }
+    } catch { /* invite expired/used — proceed to the dashboard anyway */ }
+    router.replace("/dashboard");
+  }
+
+  // Minimal account stand-in for passwordless entry points (Shell mode).
+  function blankAccount(): Account {
+    return { firstName: "", name: "", initials: "", hasPasskey: false, hasTotp: false, hasPush: false, maskedEmail: maskEmail(email || ""), maskedPhone: "", maskedWa: "" };
+  }
+  // Direct "sign in with phone" → the one-time-code screen, SMS preselected.
+  function startPhoneLogin() {
+    setAccount(blankAccount());
+    setOtpChannel("sms");
+    push("otp");   // push (not replace) so Back returns to the identify screen
+  }
 
   /* ---- history hash sync ---- */
   function push(s: Step) {
@@ -47,6 +86,37 @@ export function LoginFlow() {
     return () => window.removeEventListener("popstate", onPop);
   }, []);
 
+  /* ---- OAuth return: finish the redirect started by loginWithOAuth ---- */
+  useEffect(() => {
+    if (!isShellConfigured()) return;
+    const code = new URLSearchParams(window.location.search).get("code");
+    if (!code) return;
+    // Wait until the SDK has booted — completeOAuthLogin no-ops (returns null) if
+    // sdk.auth isn't ready yet, and this effect only re-runs when `ready` flips.
+    if (!ready) { setStep("connecting"); return; }
+    setStep("connecting");
+    completeOAuthLogin(code)
+      .then(async (ace) => {
+        if (!ace) { replace("identify"); return; }
+        // First-time Google user (no CRM profile yet) → complete onboarding; an
+        // existing profile → straight to the dashboard.
+        let registered = false;
+        try {
+          const st = await sdk.query<{ registered: boolean }>("crm.account.registrationStatus");
+          registered = !!st?.registered;
+        } catch { registered = false; }
+        window.history.replaceState({}, "", "/portal/login");
+        if (registered) { await acceptPendingInviteThenDashboard(); return; }
+        // Capture the verified email now (session is fresh) so onboarding prefills it.
+        try { const em = await getUserEmail(); if (em) sessionStorage.setItem("onboard_email", em); } catch { /* ignore */ }
+        router.replace("/portal/onboarding");
+      })
+      .catch(() => {
+        setFlash("Google sign-in didn't complete. Please try again.");
+        replace("identify");
+      });
+  }, [ready, completeOAuthLogin, router, sdk, getUserEmail]);
+
   /* ---- auth resolution ---- */
   function afterAuth(factor: "password" | "passkey" | "otp" | "totp" | "push" | "social") {
     if (factor === "password") { setFlash(""); push("otp"); return; }
@@ -56,6 +126,14 @@ export function LoginFlow() {
   }
 
   function onSocial(p: "google" | "microsoft" | "apple") {
+    if (isShellConfigured()) {
+      // Real OAuth: appshell redirects to the provider; we finish on return (effect above).
+      setProvider(p);
+      push("connecting");
+      loginWithOAuth(OAUTH_PROVIDER[p] ?? p, `${window.location.origin}/portal/login`)
+        .catch(() => { setFlash("Couldn't start sign-in with that provider."); replace("identify"); });
+      return;
+    }
     const real = startSocial(p);
     if (real) return; // redirected away
     setProvider(p);
@@ -65,6 +143,20 @@ export function LoginFlow() {
 
   function identifyEmail() {
     if (!EMAIL_RE.test(email)) return;
+    if (isShellConfigured()) {
+      // No mock account directory when the Shell is live: any valid email goes to the
+      // password screen; the BFF/Supabase decides if the account exists.
+      const name = email.split("@")[0];
+      setAccount({
+        firstName: name.charAt(0).toUpperCase() + name.slice(1),
+        name, initials: name.slice(0, 2).toUpperCase(),
+        hasPasskey: false, hasTotp: false, hasPush: false,
+        maskedEmail: maskEmail(email), maskedPhone: "", maskedWa: "",
+      });
+      setOtpChannel("email");
+      push("password");   // push (not replace) so Back returns to the email screen, not off-page
+      return;
+    }
     push("connecting");
     setProvider("");
     setTimeout(() => {
@@ -78,14 +170,18 @@ export function LoginFlow() {
   /* =================================================================== */
   return (
     <div className="card anim-fade-up" key={step}>
-      {step === "identify" && <Identify email={email} setEmail={setEmail} onSocial={onSocial} onEmail={identifyEmail} toRegister={() => router.push("/portal/register")} />}
+      {step === "identify" && (
+        <>
+          {flash && <div style={{ marginBottom: 16 }}><FlashNote tone="error">{flash}</FlashNote></div>}
+          <Identify email={email} setEmail={setEmail} onSocial={onSocial} onEmail={identifyEmail} onPhone={startPhoneLogin} toRegister={() => router.push("/portal/register")} invited={invited} />
+        </>
+      )}
 
       {step === "connecting" && (
         <div className="interstitial">
           <Spinner lg />
           <div>
             <h1 style={{ fontSize: 20 }}>{provider ? `Connecting to ${cap(provider)}…` : "Looking up your account…"}</h1>
-            {provider && <p className="sub" style={{ marginTop: 6 }}>Demo mode — no provider keys configured.</p>}
           </div>
         </div>
       )}
@@ -124,11 +220,11 @@ export function LoginFlow() {
       )}
 
       {step === "password" && account && (
-        <Password account={account} flash={flash} onBack={back} onForgot={() => push("fp_confirm")} onOtp={() => replace("otp")} onLocked={() => setFlash("This account is temporarily locked.")} onOk={() => afterAuth("password")} />
+        <Password account={account} email={email} login={login} onAuthenticated={acceptPendingInviteThenDashboard} flash={flash} onBack={back} onForgot={() => push("fp_confirm")} onOtp={() => { setOtpChannel("email"); replace("otp"); }} onLocked={() => setFlash("This account is temporarily locked.")} onOk={() => afterAuth("password")} />
       )}
 
       {step === "otp" && account && (
-        <OtpVerify account={account} remember={remember} setRemember={setRemember} onBack={back} onVerified={() => afterAuth("otp")} />
+        <OtpVerify account={account} email={email} initialChannel={otpChannel} remember={remember} setRemember={setRemember} onBack={back} onVerified={() => afterAuth("otp")} onAuthenticated={acceptPendingInviteThenDashboard} />
       )}
 
       {step === "another" && account && (
@@ -192,17 +288,17 @@ export function LoginFlow() {
 
 /* ============================ screens ============================ */
 
-function Identify({ email, setEmail, onSocial, onEmail, toRegister }: {
+function Identify({ email, setEmail, onSocial, onEmail, onPhone, toRegister, invited }: {
   email: string; setEmail: (v: string) => void;
-  onSocial: (p: "google" | "microsoft" | "apple") => void; onEmail: () => void; toRegister: () => void;
+  onSocial: (p: "google") => void; onEmail: () => void; onPhone: () => void; toRegister: () => void; invited?: boolean;
 }) {
-  const [showEmail, setShowEmail] = useState(false);
+  const [showEmail, setShowEmail] = useState(!!invited);
   const valid = EMAIL_RE.test(email);
   return (
     <div>
-      <div className="kicker">Welcome back</div>
+      <div className="kicker">{invited ? "You're invited" : "Welcome back"}</div>
-      <h1>Sign in to LynkedUp</h1>
+      <h1>{invited ? "Sign in to join the team" : "Sign in to LynkedUp"}</h1>
-      <p className="sub">Drone inspections, AI estimates and insurance-ready reports — all in one place.</p>
+      <p className="sub">{invited ? "You already have an account — sign in to accept your invitation." : "Drone inspections, AI estimates and insurance-ready reports — all in one place."}</p>
 
       <div style={{ marginTop: 22 }}>
         <SocialButtons onPick={onSocial} />
@@ -225,6 +321,12 @@ function Identify({ email, setEmail, onSocial, onEmail, toRegister }: {
             </button>
           </form>
         )}
+        {/* Phone (SMS) sign-in needs a deliverable one-time code — hidden while SMS is
+            mocked, since a faked code can't mint a real session. Email + password + Google
+            all work without SMS. */}
+        {isShellConfigured() && !MOCK_OTP && (
+          <button className="link" style={{ marginTop: 14, display: "block" }} onClick={onPhone}><Icon name="sms" size={15} /> Sign in with a phone number instead</button>
+        )}
       </div>
 
       <p className="foot-note">New homeowner or contractor? <button className="link" onClick={toRegister}>Register here</button></p>
@@ -233,7 +335,6 @@ function Identify({ email, setEmail, onSocial, onEmail, toRegister }: {
         <span><Icon name="shield" size={13} /> Licensed &amp; Insured</span>
         <span><Icon name="check" size={13} /> Drone-Powered</span>
       </div>
-      <p className="demo-hint">Demo: any email signs in; an email starting with “new” shows “not found”.</p>
     </div>
   );
 }
@@ -268,22 +369,32 @@ function Passkey({ account, onBack, onPassword, onAnother, onSuccess, onFail }:
         <button className="link" onClick={onPassword}>Use your password instead</button>
         <button className="link" onClick={onAnother}>Try another way</button>
       </div>
-      <p className="demo-hint">Demo: passkey always succeeds here.</p>
       <button hidden onClick={onFail} />
     </div>
   );
 }
 
-function Password({ account, flash, onBack, onForgot, onOtp, onLocked, onOk }: {
+function Password({ account, email, login, onAuthenticated, flash, onBack, onForgot, onOtp, onLocked, onOk }: {
-  account: Account; flash: string; onBack: () => void; onForgot: () => void; onOtp: () => void; onLocked: () => void; onOk: () => void;
+  account: Account; email: string; login: ReturnType<typeof useAuth>["login"]; onAuthenticated: () => void;
+  flash: string; onBack: () => void; onForgot: () => void; onOtp: () => void; onLocked: () => void; onOk: () => void;
 }) {
   const [pw, setPw] = useState("");
   const [show, setShow] = useState(false);
   const [err, setErr] = useState("");
-  function submit(e: React.FormEvent) {
+  const [busy, setBusy] = useState(false);
+  async function submit(e: React.FormEvent) {
     e.preventDefault();
+    if (!pw || busy) return;
+    if (isShellConfigured()) {
+      // Real sign-in through appshell → BFF. A resolved ACE means fully authenticated
+      // (Supabase handles any MFA), so go straight to the dashboard.
+      setErr(""); setBusy(true);
+      try { await login({ email, password: pw }); onAuthenticated(); }
+      catch { setErr("locked"); onLocked(); }
+      finally { setBusy(false); }
+      return;
+    }
     if (pw.toLowerCase() === "wrong") { setErr("locked"); onLocked(); return; }
-    if (!pw) return;
     onOk();
   }
   return (
@@ -304,46 +415,109 @@ function Password({ account, flash, onBack, onForgot, onOtp, onLocked, onOk }: {
             </button>
           </div>
         </div>
-        <button className="btn btn-primary" style={{ marginTop: 14 }}>Sign in <Icon name="arrowR" size={16} /></button>
+        <button className="btn btn-primary" style={{ marginTop: 14 }} disabled={busy}>{busy ? "Signing in…" : <>Sign in <Icon name="arrowR" size={16} /></>}</button>
       </form>
       <div className="row between" style={{ marginTop: 16 }}>
         <button className="link" onClick={onForgot}>Forgot password?</button>
-        <button className="link" onClick={onOtp}>Sign in using email OTP</button>
+        <button className="link" onClick={onOtp}>Sign in with a one-time code</button>
       </div>
-      <p className="demo-hint">Demo: any password works; type “wrong” to see the lockout. Password always needs 2-step next.</p>
     </div>
   );
 }
 
-function OtpVerify({ account, remember, setRemember, onBack, onVerified }: {
+function OtpVerify({ account, email, initialChannel = "email", remember, setRemember, onBack, onVerified, onAuthenticated }: {
-  account: Account; remember: boolean; setRemember: (v: boolean) => void; onBack: () => void; onVerified: () => void;
+  account: Account; email: string; initialChannel?: "email" | "sms"; remember: boolean; setRemember: (v: boolean) => void; onBack: () => void; onVerified: () => void; onAuthenticated: () => void;
 }) {
-  const [channel, setChannel] = useState<"email" | "sms" | "wa">("email");
+  const { sendEmailOtp, verifyEmailOtp, sendPhoneOtp, verifyPhoneOtp } = useAuth();
-  const [error, setError] = useState(false);
+  const shell = isShellConfigured();
-  const target = channel === "email" ? account.maskedEmail : channel === "sms" ? account.maskedPhone : account.maskedWa;
+  // In Shell mode only email + SMS are real Supabase OTP channels; hide WhatsApp.
-  function complete(code: string) {
+  const [channel, setChannel] = useState<"email" | "sms" | "wa">(initialChannel);
-    if (code === "000000") { setError(true); return; }
+  const [phone, setPhone] = useState("");
-    setError(false); onVerified();
+  const [sent, setSent] = useState(false);
+  const [busy, setBusy] = useState(false);
+  const [error, setError] = useState<string>("");
+  const target = channel === "email" ? account.maskedEmail : channel === "sms" ? (phone || account.maskedPhone) : account.maskedWa;
+
+  const PHONE_RE = /^\+[1-9]\d{6,14}$/;
+
+  // Real Supabase OTP: auto-send the email code when this screen opens.
+  useEffect(() => {
+    if (shell && channel === "email" && !sent) void send();
+    // eslint-disable-next-line react-hooks/exhaustive-deps
+  }, [shell, channel]);
+
+  async function send() {
+    setError("");
+    try {
+      if (channel === "email") { await sendEmailOtp(email); setSent(true); }
+      else if (channel === "sms") {
+        if (!PHONE_RE.test(phone)) { setError("Enter your phone in international format, e.g. +14155550100."); return; }
+        await sendPhoneOtp(phone); setSent(true);
+      }
+    } catch (e) {
+      // gotrue can throw an error whose message is an unhelpful "{}"/JSON blob (e.g. a
+      // 500 "Error sending magic link email" when SMTP isn't set up). Show something
+      // readable and actionable instead of the raw payload.
+      const raw = (e as { message?: unknown })?.message;
+      const readable = typeof raw === "string" && raw.trim() && !raw.trim().startsWith("{") ? raw.trim() : "";
+      setError(readable || "We couldn't send your sign-in code right now. Please try again shortly, or sign in with your password.");
+    }
   }
+
+  async function complete(code: string) {
+    if (!shell) { if (code === "000000") { setError("bad"); return; } setError(""); onVerified(); return; }
+    setBusy(true); setError("");
+    try {
+      if (channel === "email") await verifyEmailOtp(email, code);
+      else await verifyPhoneOtp(phone, code);
+      onAuthenticated();
+    } catch { setError("Incorrect or expired code. Please try again."); }
+    finally { setBusy(false); }
+  }
+
+  const showBoxes = !shell || sent;
   return (
     <div>
       <StepBack onClick={onBack} />
-      <h1>2-step verification</h1>
+      <h1>{shell ? "One-time passcode" : "2-step verification"}</h1>
-      <p className="sub">Enter the 6-digit code we sent you to finish signing in.</p>
+      <p className="sub">
-      <div className="seg" style={{ margin: "16px 0 14px" }}>
+        {!shell
-        <button className={channel === "email" ? "on" : ""} onClick={() => { setChannel("email"); setError(false); }}><Icon name="mail" size={15} /> Email</button>
+          ? "Enter the 6-digit code we sent you to finish signing in."
-        <button className={channel === "sms" ? "on" : ""} onClick={() => { setChannel("sms"); setError(false); }}><Icon name="sms" size={15} /> SMS</button>
+          : channel === "sms"
-        <button className={channel === "wa" ? "on" : ""} onClick={() => { setChannel("wa"); setError(false); }}><Icon name="whatsapp" size={15} /> WhatsApp</button>
+            ? "We'll text a 6-digit code to sign in."
-      </div>
+            : "We'll email you a 6-digit code to sign in."}
-      <p className="faint" style={{ fontSize: 12.5, marginBottom: 12 }}>Code sent to {target}</p>
+      </p>
-      <OtpBoxes onComplete={complete} error={error} />
+      {/* In Shell mode the channel is fixed by how you signed in (email vs phone) —
-      {error && <div style={{ marginTop: 12 }}><FlashNote tone="error">Incorrect code. Please try again.</FlashNote></div>}
+          no toggle, so an email sign-in never shows a stray SMS option. */}
+      {!shell && (
+        <div className="seg" style={{ margin: "16px 0 14px" }}>
+          <button className={channel === "email" ? "on" : ""} onClick={() => { setChannel("email"); setError(""); setSent(false); }}><Icon name="mail" size={15} /> Email</button>
+          <button className={channel === "sms" ? "on" : ""} onClick={() => { setChannel("sms"); setError(""); setSent(false); }}><Icon name="sms" size={15} /> SMS</button>
+          <button className={channel === "wa" ? "on" : ""} onClick={() => { setChannel("wa"); setError(""); }}><Icon name="whatsapp" size={15} /> WhatsApp</button>
+        </div>
+      )}
+
+      {shell && channel === "sms" && !sent ? (
+        <form onSubmit={(e) => { e.preventDefault(); void send(); }}>
+          <div className="field">
+            <label className="label" htmlFor="otpphone">Phone number</label>
+            <input id="otpphone" className="input" type="tel" autoFocus placeholder="+1 415 555 0100" value={phone} onChange={(e) => setPhone(e.target.value)} />
+          </div>
+          <button className="btn btn-primary" style={{ marginTop: 12 }} disabled={busy}>Send code <Icon name="arrowR" size={16} /></button>
+        </form>
+      ) : (
+        <>
+          <p className="faint" style={{ fontSize: 12.5, marginBottom: 12 }}>Code sent to {target}</p>
+          {showBoxes && <OtpBoxes onComplete={(c) => void complete(c)} error={!!error} />}
+        </>
+      )}
+
+      {error && <div style={{ marginTop: 12 }}><FlashNote tone="error">{error === "bad" ? "Incorrect code. Please try again." : error}</FlashNote></div>}
       <div className="row between" style={{ margin: "14px 0" }}>
-        <ResendLink seconds={30} />
+        {shell ? <button className="link" onClick={() => void send()} disabled={busy}>Resend code</button> : <ResendLink seconds={30} />}
         <span />
       </div>
       <RememberDevice checked={remember} onChange={setRemember} note="2-step is still required at each sign-in." />
-      <p className="demo-hint">Demo: any 6 digits verify; “000000” shows an error.</p>
     </div>
   );
 }
@@ -398,7 +572,6 @@ function Totp({ remember, setRemember, onBack, onVerified }: { remember: boolean
         {setupKey ? "Enter a 6-digit code instead" : "Enter setup key instead"}
       </button>
       <RememberDevice checked={remember} onChange={setRemember} />
-      <p className="demo-hint">Demo: any 6 digits verify; “000000” fails.</p>
     </div>
   );
 }
@@ -417,7 +590,6 @@ function PushApprove({ onBack, onApproved, onCancel }: { onBack: () => void; onA
       <p className="sub" style={{ textAlign: "center" }}>{approved ? "Your sign-in was approved." : "We sent a notification to your mobile app. Approve it to continue."}</p>
       <div className="interstitial">{approved ? <Icon name="check" size={30} /> : <Spinner lg />}</div>
       {!approved && <button className="btn" onClick={onCancel}>Cancel</button>}
-      <p className="demo-hint">Demo: auto-approves after ~3 seconds.</p>
     </div>
   );
 }
@@ -501,7 +673,6 @@ function ForgotCode({ onBack, onOk }: { onBack: () => void; onOk: () => void })
       <div style={{ marginTop: 18 }}><OtpBoxes onComplete={(c) => (c === "000000" ? setError(true) : onOk())} error={error} /></div>
       {error && <div style={{ marginTop: 12 }}><FlashNote tone="error">Incorrect code.</FlashNote></div>}
       <div style={{ marginTop: 14 }}><ResendLink seconds={30} /></div>
-      <p className="demo-hint">Demo: any 6 digits work; “000000” fails.</p>
     </div>
   );
 }

src/components/portal/portal.css

@@ -508,8 +508,12 @@ select.input option { background: var(--ink); color: var(--text); }
 
 /* ---- country code select ---- */
 .phone-row { display: flex; gap: 8px; }
+.cc-field { position: relative; flex: 0 0 118px; width: 118px; }
+.cc-field .cc-select { width: 100%; flex: none; padding-left: 40px; }
+.cc-flag-img { position: absolute; left: 12px; top: 50%; transform: translateY(-50%); width: 22px; height: 16px; border-radius: 3px; object-fit: cover; pointer-events: none; box-shadow: 0 0 0 1px rgba(0, 0, 0, 0.18); }
+.cc-flag-img.static { position: static; transform: none; }
 .cc-select { width: 110px; flex: 0 0 110px; }
-@media (max-width: 420px) { .cc-select { width: 96px; flex-basis: 96px; } }
+@media (max-width: 420px) { .cc-field { flex-basis: 104px; width: 104px; } .cc-select { width: 96px; flex-basis: 96px; } }
 
 /* ---- misc login/register bits ---- */
 .tips { list-style: none; padding: 0; margin: 16px 0 0; display: flex; flex-direction: column; gap: 8px; }

src/components/portal/register-flow.tsx

@@ -5,19 +5,40 @@ import { useRouter } from "next/navigation";
 import { Icon, Avatar } from "./icons";
 import {
   StepBack, FlashNote, Badge, OtpBoxes, ResendLink, RememberDevice,
-  SocialButtons, startSocial, PasswordStrength, LegalModal,
+  PasswordStrength, LegalModal,
 } from "./bits";
 import {
-  countryCodes, relationshipOptions, addressCountries,
+  countryCodes, addressCountries,
   TERMS, PRIVACY, passwordStrength, type AddrCountry,
 } from "./data";
+import { useAuth, useAppShell } from "@abe-kap/appshell-sdk/react";
+import { isShellConfigured } from "@/lib/appshell";
+import { MOCK_OTP, DEMO_OTP } from "@/lib/otp";
 
-const STEPS = ["Account", "Property", "Verify", "Address"];
+type Addr = { line1?: string; line2?: string; city?: string; state?: string; postalCode?: string; country?: string; locality?: string };
+
+const STEPS = ["Account", "Verify", "Address"];
 const EMAIL_RE = /^[^\s@]+@[^\s@]+\.[^\s@]+$/;
 
-export function RegisterFlow() {
+export function RegisterFlow({ mode = "register" }: { mode?: "register" | "onboard" }) {
+  // "onboard" = an already-authenticated OAuth (Google) user completing their CRM
+  // profile: email is skipped (Google-verified), the auth account already exists so
+  // we only SET a password + persist the profile, and the OTP-verify step is skipped.
+  const onboard = mode === "onboard";
   const router = useRouter();
+  const { register, setPassword, getUserEmail, addPhone, verifyPhone } = useAuth();
+  const { sdk } = useAppShell();
   const [step, setStep] = useState(0);
+  const [submitErr, setSubmitErr] = useState("");
+  // Verifying a phone via Supabase needs a live session. Onboarding already has one
+  // (Google OAuth); registration creates the account when leaving the Account step,
+  // then attaches + verifies the phone on it. `creating` guards the Account button.
+  const [creating, setCreating] = useState(false);
+
+  // address (lifted from StepAddress/AddressBlock so finish() can persist it)
+  const [regAddr, setRegAddr] = useState<Addr>({});
+  const [mailAddr, setMailAddr] = useState<Addr>({});
+  const [mailingSame, setMailingSame] = useState(true);
 
   // shared form state
   const [sso, setSso] = useState<{ provider: string; email: string } | null>(null);
@@ -27,84 +48,145 @@ export function RegisterFlow() {
   const [cc, setCc] = useState("+1");
   const [phone, setPhone] = useState("");
   const [pw, setPw] = useState("");
-  const [relationship, setRelationship] = useState("Homeowner");
-  const [alloeNo, setAlloeNo] = useState("");
-  const [alloeFirst, setAlloeFirst] = useState("");
-  const [alloeLast, setAlloeLast] = useState("");
   const [termsOk, setTermsOk] = useState(false);
   const [privacyOk, setPrivacyOk] = useState(false);
 
-  // step 1
+  // verify step (email is trusted without an OTP — see verifyValid below)
-  const [allotment, setAllotment] = useState("");
-  const [plotVerified, setPlotVerified] = useState(false);
-
-  // step 2
-  const [emailVerified, setEmailVerified] = useState(false);
   const [phoneVerified, setPhoneVerified] = useState(false);
+  // When arriving from a team invite, the email is fixed to the invited address.
+  const [invitedEmail, setInvitedEmail] = useState("");
+
+  useEffect(() => {
+    if (onboard) return;
+    try { const e = sessionStorage.getItem("invite_email"); if (e) { setEmail(e); setInvitedEmail(e); } } catch { /* ignore */ }
+  }, [onboard]);
+
+  // Onboarding: prefill the verified email — from the session-storage hint the login
+  // page stashed at OAuth time, then confirmed via the live Supabase session.
+  useEffect(() => {
+    if (!onboard) return;
+    try { const cached = sessionStorage.getItem("onboard_email"); if (cached) setEmail(cached); } catch { /* ignore */ }
+    getUserEmail().then((e) => { if (e) setEmail(e); }).catch(() => { /* ignore */ });
+    // eslint-disable-next-line react-hooks/exhaustive-deps
+  }, [onboard]);
+
+  const STEP_LABELS = onboard ? ["Profile", "Verify", "Address"] : STEPS;
 
-  const isSelf = relationship === "Homeowner";
   const country = countryCodes.find((c) => c.code === cc)!;
   const phoneOk = phone.replace(/\D/g, "").length === country.digits;
   const pwOk = sso ? true : passwordStrength(pw).score >= 3;
-  const alloeIdOk = /^(?=.*[a-zA-Z])(?=.*\d).{8,}$/.test(alloeNo);
 
   const step0Valid =
     first.trim() && last.trim() && EMAIL_RE.test(sso?.email || email) && phoneOk && pwOk &&
-    termsOk && privacyOk && (isSelf || (alloeIdOk && alloeFirst.trim() && alloeLast.trim()));
+    termsOk && privacyOk;
 
-  const step1Valid = /^LUP-\d{6}$/.test(allotment) || plotVerified;
+  // Email is already trusted in both flows (registration: Supabase auto-confirms on
-  const step2Valid = emailVerified && phoneVerified;
+  // signup; onboarding: Google-verified), so the Verify step only gates on the phone.
+  const verifyValid = phoneVerified;
 
-  function finish() {
+  // Registration: create the auth account when leaving the Account step, so the phone
+  // can be attached + verified against a live session at the Verify step. Onboarding
+  // is already authenticated, so it just advances.
+  async function leaveAccountStep() {
+    if (onboard || !isShellConfigured() || sso) { setStep(1); return; }
+    setSubmitErr("");
+    setCreating(true);
+    try {
+      await register(email, pw);
+      setStep(1);
+    } catch {
+      setSubmitErr("We couldn't create that account. The email may already be registered.");
+    } finally {
+      setCreating(false);
+    }
+  }
+
+  async function finish() {
+    const finalEmail = sso?.email || email;
     const profile = {
       name: `${first} ${last}`.trim(),
       initials: `${first[0] ?? ""}${last[0] ?? ""}`.toUpperCase(),
-      email: sso?.email || email,
+      email: finalEmail,
-      isAllottee: isSelf,
-      allotteeNames: isSelf ? null : `${alloeFirst} ${alloeLast}`.trim(),
     };
     try { localStorage.setItem("lup_profile", JSON.stringify(profile)); } catch { /* ignore */ }
+
+    if (isShellConfigured()) {
+      setSubmitErr("");
+      // 1) Auth account already exists at this point — registration created it when
+      //    leaving the Account step; onboarding users signed in via Google. Onboarding
+      //    additionally sets a password so email+password login works too (the phone was
+      //    just verified against the same live session).
+      if (onboard && pw) {
+        try { await setPassword(pw); } catch { /* non-fatal — the profile still saves */ }
+      }
+      // 2) Persist the CRM registration payload to be-crm (name, phone, addresses,
+      //    consent). No role/persona — a new user has no permissions until invited.
+      //    Non-fatal: the auth account exists either way.
+      try {
+        const mailing = mailingSame ? regAddr : mailAddr;
+        await sdk.command("crm.account.register", {
+          email: finalEmail,
+          firstName: first, lastName: last,
+          phoneCc: cc, phoneNumber: phone.replace(/\D/g, ""),
+          registeredAddress: regAddr,
+          mailingAddress: mailing,
+          mailingSameAsRegistered: mailingSame,
+          consentTerms: termsOk, consentPrivacy: privacyOk,
+        });
+      } catch {
+        if (onboard) { setSubmitErr("Couldn't save your profile. Please try again."); return; }
+        // register mode: non-fatal — the auth account exists; the profile can be filled in later.
+      }
+
+      // 3) If the user arrived from a team invitation link, redeem it now — this
+      //    creates their membership with the invited role(s). Non-fatal.
+      try {
+        const inviteToken = sessionStorage.getItem("invite_token");
+        if (inviteToken) {
+          await sdk.command("crm.team.invitation.accept", { token: inviteToken });
+          sessionStorage.removeItem("invite_token");
+          sessionStorage.removeItem("invite_email");
+        }
+      } catch { /* invitation expired/used — they can still be invited again */ }
+    }
+    // Consume the OAuth→onboarding handoff so a stale hint can't re-open onboarding.
+    try { sessionStorage.removeItem("onboard_email"); } catch { /* ignore */ }
     router.push("/dashboard");
   }
 
   return (
     <div className="card anim-fade-up">
-      <Stepper current={step} />
+      <Stepper current={step} labels={STEP_LABELS} />
 
       {step === 0 && (
-        <StepAccount
+        <>
-          sso={sso} setSso={setSso} email={email} setEmail={setEmail}
+          {submitErr && <div style={{ marginBottom: 14 }}><FlashNote tone="error">{submitErr}</FlashNote></div>}
-          first={first} setFirst={setFirst} last={last} setLast={setLast}
+          <StepAccount
-          cc={cc} setCc={setCc} phone={phone} setPhone={setPhone} phoneOk={phoneOk} country={country}
+            onboard={onboard} creating={creating} invited={!!invitedEmail}
-          pw={pw} setPw={setPw}
+            sso={sso} setSso={setSso} email={email} setEmail={setEmail}
-          relationship={relationship} setRelationship={setRelationship} isSelf={isSelf}
+            first={first} setFirst={setFirst} last={last} setLast={setLast}
-          alloeNo={alloeNo} setAlloeNo={setAlloeNo} alloeIdOk={alloeIdOk}
+            cc={cc} setCc={setCc} phone={phone} setPhone={setPhone} phoneOk={phoneOk} country={country}
-          alloeFirst={alloeFirst} setAlloeFirst={setAlloeFirst} alloeLast={alloeLast} setAlloeLast={setAlloeLast}
+            pw={pw} setPw={setPw}
-          termsOk={termsOk} setTermsOk={setTermsOk} privacyOk={privacyOk} setPrivacyOk={setPrivacyOk}
+            termsOk={termsOk} setTermsOk={setTermsOk} privacyOk={privacyOk} setPrivacyOk={setPrivacyOk}
-          valid={!!step0Valid}
+            valid={!!step0Valid}
-          onContinue={() => setStep(1)} toLogin={() => router.push("/portal/login")}
+            onContinue={leaveAccountStep} toLogin={() => router.push("/portal/login")}
-        />
+          />
+        </>
       )}
 
       {step === 1 && (
-        <StepAllotment
+        <StepVerify
-          allotment={allotment} setAllotment={setAllotment}
+          cc={cc} phone={phone} country={country}
-          plotVerified={plotVerified} setPlotVerified={setPlotVerified}
+          phoneVerified={phoneVerified} setPhoneVerified={setPhoneVerified}
-          valid={step1Valid} onBack={() => setStep(0)} onContinue={() => setStep(2)}
+          valid={verifyValid} onBack={() => setStep(0)} onContinue={() => setStep(2)}
         />
       )}
 
       {step === 2 && (
-        <StepVerify
+        <>
-          emailValue={sso?.email || email} cc={cc} phone={phone} country={country}
+          {submitErr && <div style={{ marginBottom: 14 }}><FlashNote tone="error">{submitErr}</FlashNote></div>}
-          emailVerified={emailVerified} setEmailVerified={setEmailVerified}
+          <StepAddress sameAs={mailingSame} setSameAs={setMailingSame} onRegAddr={setRegAddr} onMailAddr={setMailAddr} onBack={() => setStep(1)} onFinish={finish} />
-          phoneVerified={phoneVerified} setPhoneVerified={setPhoneVerified}
+        </>
-          valid={step2Valid} onBack={() => setStep(1)} onContinue={() => setStep(3)}
-        />
-      )}
-
-      {step === 3 && (
-        <StepAddress onBack={() => setStep(2)} onFinish={finish} />
       )}
     </div>
   );
@@ -117,59 +199,53 @@ function StepAccount(p: {
   first: string; setFirst: (v: string) => void; last: string; setLast: (v: string) => void;
   cc: string; setCc: (v: string) => void; phone: string; setPhone: (v: string) => void; phoneOk: boolean; country: typeof countryCodes[number];
   pw: string; setPw: (v: string) => void;
-  relationship: string; setRelationship: (v: string) => void; isSelf: boolean;
-  alloeNo: string; setAlloeNo: (v: string) => void; alloeIdOk: boolean;
-  alloeFirst: string; setAlloeFirst: (v: string) => void; alloeLast: string; setAlloeLast: (v: string) => void;
   termsOk: boolean; setTermsOk: (v: boolean) => void; privacyOk: boolean; setPrivacyOk: (v: boolean) => void;
-  valid: boolean; onContinue: () => void; toLogin: () => void;
+  valid: boolean; onContinue: () => void; toLogin: () => void; onboard?: boolean; creating?: boolean; invited?: boolean;
 }) {
-  const [phase, setPhase] = useState<"sso" | "profile">("sso");
+  // Onboarding (OAuth) starts on the profile step — email is already known + verified.
+  const [phase, setPhase] = useState<"sso" | "profile">(p.onboard ? "profile" : "sso");
   const [modal, setModal] = useState<null | "terms" | "privacy">(null);
 
-  function pickSso(provider: "google" | "microsoft" | "apple") {
-    if (startSocial(provider)) return;
-    const mockEmail = `you@${provider === "microsoft" ? "outlook.com" : provider + ".com"}`;
-    p.setSso({ provider, email: mockEmail });
-    p.setEmail(mockEmail);
-    setPhase("profile");
-  }
-
   if (phase === "sso") {
     const valid = EMAIL_RE.test(p.email);
     return (
       <div>
-        <h1>Create your account</h1>
+        <StepBack onClick={p.toLogin} />
-        <p className="sub">Sign up with a provider or your email to get started.</p>
+        <h1>{p.invited ? "Accept your invitation" : "Create your account"}</h1>
+        <p className="sub">{p.invited ? "You've been invited to the team. Set up your account to join." : "Enter your email to get started."}</p>
         <div style={{ marginTop: 20 }}>
-          <SocialButtons onPick={pickSso} verb="Sign up" />
-          <div className="divider">or continue with email</div>
           <form onSubmit={(e) => { e.preventDefault(); if (valid) { p.setSso(null); setPhase("profile"); } }}>
             <div className="field">
               <label className="label">Email address</label>
               <div className="input-wrap">
                 <span className="input-ico"><Icon name="mail" size={17} /></span>
-                <input className="input" type="email" value={p.email} onChange={(e) => p.setEmail(e.target.value)} placeholder="you@example.com" autoFocus />
+                <input className="input" type="email" value={p.email} onChange={(e) => p.setEmail(e.target.value)} placeholder="you@example.com" autoFocus={!p.invited} disabled={p.invited} readOnly={p.invited} />
               </div>
+              {p.invited && <span className="faint" style={{ fontSize: 12 }}>This is the address you were invited with.</span>}
             </div>
             <button className="btn btn-primary" style={{ marginTop: 12 }} disabled={!valid}>Continue <Icon name="arrowR" size={16} /></button>
           </form>
         </div>
-        <p className="foot-note">Already registered? <button className="link" onClick={p.toLogin}>Sign in</button></p>
+        {!p.invited && <p className="foot-note">Already registered? <button className="link" onClick={p.toLogin}>Sign in</button></p>}
       </div>
     );
   }
 
   return (
     <div>
+      {/* Non-onboarding users can step back to the email screen; onboarding starts
+          here (email came from Google), so there's nothing to go back to. */}
+      {!p.onboard && <StepBack onClick={() => setPhase("sso")} />}
       <h1>Complete your profile</h1>
       <p className="sub">Tell us a bit about you to set up your account.</p>
 
-      <div style={{ marginTop: 16 }}>
+      <div className="field" style={{ marginTop: 16 }}>
-        {p.sso ? (
+        <label className="label">Email address</label>
-          <div className="conn-banner conn-green"><Icon name="check" size={16} /> Connected with {cap(p.sso.provider)} · {p.sso.email}</div>
+        <div className="input-wrap">
-        ) : (
+          <span className="input-ico"><Icon name="mail" size={17} /></span>
-          <div className="conn-banner conn-blue"><Icon name="mail" size={16} /> Creating account for {p.email}</div>
+          <input className="input" type="email" value={p.email} disabled readOnly aria-label="Email address" />
-        )}
+        </div>
+        <span className="faint" style={{ fontSize: 12 }}>{p.onboard ? "Verified with Google — this can't be changed." : "The email you're registering with."}</span>
       </div>
 
       <div className="row gap-3" style={{ marginTop: 18, alignItems: "center" }}>
@@ -191,9 +267,13 @@ function StepAccount(p: {
       <div className="field" style={{ marginTop: 14 }}>
         <label className="label">Mobile number</label>
         <div className="phone-row">
-          <select className="input cc-select" value={p.cc} onChange={(e) => p.setCc(e.target.value)}>
+          <div className="cc-field">
-            {countryCodes.map((c) => <option key={c.code} value={c.code}>{c.flag} {c.code}</option>)}
+            {/* eslint-disable-next-line @next/next/no-img-element */}
-          </select>
+            <img className="cc-flag-img" src={flagUrl(p.country.flag)} alt={p.country.name} width={22} height={16} />
+            <select className="input cc-select" value={p.cc} onChange={(e) => p.setCc(e.target.value)}>
+              {countryCodes.map((c) => <option key={c.code} value={c.code}>{c.code}</option>)}
+            </select>
+          </div>
           <input className="input grow" inputMode="numeric" value={p.phone} onChange={(e) => p.setPhone(e.target.value.replace(/\D/g, ""))} placeholder={p.country.example} />
         </div>
         {p.phone && !p.phoneOk && <span style={{ fontSize: 12, color: "#fca5a5" }}>Enter a valid {p.country.digits}-digit number.</span>}
@@ -209,35 +289,6 @@ function StepAccount(p: {
         </div>
       )}
 
-      <div className="field" style={{ marginTop: 14 }}>
-        <label className="label">Your role</label>
-        <select className="input" value={p.relationship} onChange={(e) => p.setRelationship(e.target.value)}>
-          {relationshipOptions.map((r) => <option key={r}>{r}</option>)}
-        </select>
-      </div>
-
-      {p.isSelf ? (
-        <div style={{ marginTop: 12 }}><FlashNote tone="success">Homeowner account — you own this property.</FlashNote></div>
-      ) : (
-        <div style={{ marginTop: 12 }}>
-          <FlashNote tone="info">Registering on behalf of the property owner.</FlashNote>
-          <div className="dashed-block" style={{ marginTop: 12 }}>
-            <div className="row between" style={{ marginBottom: 12 }}>
-              <strong style={{ fontSize: 13.5 }}>Property Owner Details</strong>
-              {p.alloeNo && (p.alloeIdOk ? <Badge tone="green"><Icon name="check" size={12} /> Valid</Badge> : <Badge tone="gray">Checking…</Badge>)}
-            </div>
-            <div className="field">
-              <label className="label">Owner / Property ID</label>
-              <input className="input" value={p.alloeNo} onChange={(e) => p.setAlloeNo(e.target.value.toUpperCase())} placeholder="Alphanumeric ID" />
-            </div>
-            <div className="row gap-3" style={{ marginTop: 12 }}>
-              <div className="field grow"><label className="label">Owner first name</label><input className="input" value={p.alloeFirst} onChange={(e) => p.setAlloeFirst(e.target.value)} /></div>
-              <div className="field grow"><label className="label">Owner last name</label><input className="input" value={p.alloeLast} onChange={(e) => p.setAlloeLast(e.target.value)} /></div>
-            </div>
-          </div>
-        </div>
-      )}
-
       <div className="col gap-2" style={{ marginTop: 16 }}>
         <label className="check-row">
           <input type="checkbox" checked={p.termsOk} disabled={!reviewed.terms} onChange={(e) => p.setTermsOk(e.target.checked)} />
@@ -251,7 +302,9 @@ function StepAccount(p: {
 
       {!p.valid && <p className="hint-line">Fill all required fields and accept both documents to continue.</p>}
 
-      <button className="btn btn-primary" style={{ marginTop: 14 }} disabled={!p.valid} onClick={p.onContinue}>Create Account &amp; Verify <Icon name="arrowR" size={16} /></button>
+      <button className="btn btn-primary" style={{ marginTop: 14 }} disabled={!p.valid || p.creating} onClick={p.onContinue}>
+        {p.creating ? "Creating account…" : p.onboard ? "Continue" : "Create Account & Verify"} {!p.creating && <Icon name="arrowR" size={16} />}
+      </button>
 
       {modal === "terms" && <LegalModal doc={TERMS} onClose={() => setModal(null)} onReviewed={() => { reviewed.terms = true; setModal(null); }} />}
       {modal === "privacy" && <LegalModal doc={PRIVACY} onClose={() => setModal(null)} onReviewed={() => { reviewed.privacy = true; setModal(null); }} />}
@@ -261,74 +314,13 @@ function StepAccount(p: {
 // module-level reviewed flags (per mount lifetime) — enables the checkboxes after a doc is read
 const reviewed = { terms: false, privacy: false };
 
-/* ====================== STEP 1 — ALLOTMENT ====================== */
+/* ====================== STEP 1 — VERIFY PHONE ======================
-function StepAllotment(p: {
+   Email is already trusted (registration: Supabase auto-confirms on signup;
-  allotment: string; setAllotment: (v: string) => void;
+   onboarding: Google-verified), so this step only verifies the phone via a real
-  plotVerified: boolean; setPlotVerified: (v: boolean) => void;
+   SMS OTP: addPhone() → Twilio texts a code → verifyPhone() confirms it. Both
-  valid: boolean; onBack: () => void; onContinue: () => void;
+   run against the live Supabase session established in the previous step. */
-}) {
-  const [mode, setMode] = useState<"have" | "forgot">("have");
-  const [houseNo, setHouseNo] = useState("");
-  const [street, setStreet] = useState("");
-  const [city, setCity] = useState("");
-  const [busy, setBusy] = useState(false);
-  const fmtOk = /^LUP-\d{6}$/.test(p.allotment);
-
-  function findPlot() {
-    if (!houseNo || !street || !city) return;
-    setBusy(true);
-    setTimeout(() => { setBusy(false); p.setPlotVerified(true); }, 800);
-  }
-
-  return (
-    <div>
-      <StepBack onClick={p.onBack} />
-      <h1>Identify the property</h1>
-      <p className="sub">Find the property by its job ID, or look it up by address.</p>
-
-      <div className="seg" style={{ margin: "16px 0" }}>
-        <button className={mode === "have" ? "on" : ""} onClick={() => setMode("have")}>I have a job ID</button>
-        <button className={mode === "forgot" ? "on" : ""} onClick={() => setMode("forgot")}>Find by address</button>
-      </div>
-
-      {mode === "have" ? (
-        <div className="field">
-          <label className="label">Property / Job ID</label>
-          <input className="input" value={p.allotment} onChange={(e) => p.setAllotment(e.target.value.toUpperCase())} placeholder="LUP-123456" />
-          <span className="faint" style={{ fontSize: 12 }}>Format: LUP- followed by 6 digits.</span>
-        </div>
-      ) : (
-        <div>
-          <div className="row gap-3">
-            <div className="field" style={{ width: 120 }}><label className="label">House no.</label><input className="input" value={houseNo} onChange={(e) => setHouseNo(e.target.value)} placeholder="123" /></div>
-            <div className="field grow"><label className="label">Street</label><input className="input" value={street} onChange={(e) => setStreet(e.target.value)} placeholder="Street name" /></div>
-          </div>
-          <div className="field" style={{ marginTop: 12 }}><label className="label">City / ZIP</label><input className="input" value={city} onChange={(e) => setCity(e.target.value)} placeholder="City or ZIP code" /></div>
-          {!p.plotVerified ? (
-            <button className="btn" style={{ marginTop: 12 }} disabled={busy || !(houseNo && street && city)} onClick={findPlot}>
-              {busy ? "Searching…" : "Find my property"}
-            </button>
-          ) : (
-            <div className="conn-banner conn-green" style={{ marginTop: 12 }}>
-              <Icon name="check" size={16} />
-              <span style={{ letterSpacing: 1 }}>LUP-****** · Verified · {houseNo} {street}, {city}</span>
-            </div>
-          )}
-          <p className="demo-hint">Sensitive details stay masked until verified (verify-to-reveal).</p>
-        </div>
-      )}
-
-      {mode === "have" && p.allotment && !fmtOk && <p className="hint-line">Enter a valid ID like LUP-123456.</p>}
-
-      <button className="btn btn-primary" style={{ marginTop: 16 }} disabled={!p.valid} onClick={p.onContinue}>Continue <Icon name="arrowR" size={16} /></button>
-    </div>
-  );
-}
-
-/* ====================== STEP 2 — VERIFY ====================== */
 function StepVerify(p: {
-  emailValue: string; cc: string; phone: string; country: typeof countryCodes[number];
+  cc: string; phone: string; country: typeof countryCodes[number];
-  emailVerified: boolean; setEmailVerified: (v: boolean) => void;
   phoneVerified: boolean; setPhoneVerified: (v: boolean) => void;
   valid: boolean; onBack: () => void; onContinue: () => void;
 }) {
@@ -336,12 +328,11 @@ function StepVerify(p: {
   return (
     <div>
       <StepBack onClick={p.onBack} />
-      <h1>Verify email &amp; phone</h1>
+      <h1>Verify your phone</h1>
-      <p className="sub">Confirm both so we can secure your account.</p>
+      <p className="sub">We&apos;ll text a one-time code to confirm your number. Your email is already verified.</p>
 
       <div className="col gap-4" style={{ marginTop: 16 }}>
-        <VerifyChannel kind="email" initial={p.emailValue} country={p.country} cc={p.cc} initialPhone={p.phone} verified={p.emailVerified} onVerified={() => p.setEmailVerified(true)} />
+        <PhoneVerify cc={p.cc} country={p.country} initialPhone={p.phone} verified={p.phoneVerified} onVerified={() => p.setPhoneVerified(true)} />
-        <VerifyChannel kind="phone" initial={p.emailValue} country={p.country} cc={p.cc} initialPhone={p.phone} verified={p.phoneVerified} onVerified={() => p.setPhoneVerified(true)} />
       </div>
 
       <div style={{ marginTop: 14 }}><RememberDevice checked={remember} onChange={setRemember} /></div>
@@ -350,40 +341,53 @@ function StepVerify(p: {
   );
 }
 
-type SendState = "idle" | "sending" | "ok" | "invalid_email" | "mailbox_full" | "bounce_risk" | "invalid_mobile";
+type SendState = "idle" | "sending" | "sent" | "invalid_mobile" | "send_error";
-function VerifyChannel({ kind, initial, country, cc, initialPhone, verified, onVerified }: {
+function PhoneVerify({ cc, country, initialPhone, verified, onVerified }: {
-  kind: "email" | "phone"; initial: string; country: typeof countryCodes[number]; cc: string; initialPhone: string;
+  cc: string; country: typeof countryCodes[number]; initialPhone: string;
   verified: boolean; onVerified: () => void;
 }) {
-  const [value, setValue] = useState(kind === "email" ? initial : initialPhone);
+  const { addPhone, verifyPhone } = useAuth();
-  const [via, setVia] = useState<"primary" | "wa">("primary");
+  const [value, setValue] = useState(initialPhone);
   const [state, setState] = useState<SendState>("idle");
-  const [otpError, setOtpError] = useState(false);
+  const [otpError, setOtpError] = useState("");
-  const primaryLabel = kind === "email" ? "Email" : "SMS";
+  const e164 = `${cc}${value.replace(/\D/g, "")}`;
 
-  function send() {
+  async function send() {
+    if (value.replace(/\D/g, "").length !== country.digits) { setState("invalid_mobile"); return; }
     setState("sending");
-    setTimeout(() => {
+    setOtpError("");
-      if (kind === "email") {
+    if (MOCK_OTP) { setState("sent"); return; }   // demo: skip Twilio entirely
-        if (!EMAIL_RE.test(value)) return setState("invalid_email");
+    try {
-        if (value.includes("full")) return setState("mailbox_full");
+      await addPhone(e164);         // Supabase → Twilio sends the SMS OTP
-        if (value.includes("bo")) return setState("bounce_risk");
+      setState("sent");
-        return setState("ok");
+    } catch {
-      } else {
+      setState("send_error");
-        if (value.replace(/\D/g, "").length !== country.digits) return setState("invalid_mobile");
+    }
-        return setState("ok");
+  }
-      }
+
-    }, 700);
+  async function submit(code: string) {
+    setOtpError("");
+    if (MOCK_OTP) {
+      if (code === DEMO_OTP) onVerified();
+      else setOtpError(`Demo mode — enter ${DEMO_OTP} to verify.`);
+      return;
+    }
+    try {
+      await verifyPhone(e164, code); // confirm the OTP (phone_change)
+      onVerified();
+    } catch {
+      setOtpError("That code didn't match. Check the SMS and try again.");
+    }
   }
 
   if (verified) {
     return (
       <div className="vchannel verified">
         <div className="row between">
-          <span className="row gap-2" style={{ fontWeight: 600, fontSize: 14 }}><Icon name={kind === "email" ? "mail" : "phone"} size={16} /> {kind === "email" ? "Email" : "Mobile"}</span>
+          <span className="row gap-2" style={{ fontWeight: 600, fontSize: 14 }}><Icon name="phone" size={16} /> Mobile</span>
           <Badge tone="green"><Icon name="check" size={12} /> Verified</Badge>
         </div>
-        <p className="faint" style={{ fontSize: 12.5, marginTop: 8 }}>{kind === "email" ? value : `${cc} ${value}`}</p>
+        <p className="faint" style={{ fontSize: 12.5, marginTop: 8 }}>{cc} {value}</p>
       </div>
     );
   }
@@ -391,49 +395,42 @@ function VerifyChannel({ kind, initial, country, cc, initialPhone, verified, onV
   return (
     <div className="vchannel">
       <div className="row between" style={{ marginBottom: 12 }}>
-        <span className="row gap-2" style={{ fontWeight: 600, fontSize: 14 }}><Icon name={kind === "email" ? "mail" : "phone"} size={16} /> {kind === "email" ? "Email address" : "Mobile number"}</span>
+        <span className="row gap-2" style={{ fontWeight: 600, fontSize: 14 }}><Icon name="phone" size={16} /> Mobile number</span>
       </div>
 
-      {kind === "email" ? (
+      <div className="phone-row">
-        <input className="input" value={value} onChange={(e) => { setValue(e.target.value); setState("idle"); }} placeholder="you@example.com" />
+        <span className="input cc-select" style={{ display: "flex", alignItems: "center", justifyContent: "center", gap: 7 }}>
-      ) : (
+          {/* eslint-disable-next-line @next/next/no-img-element */}
-        <div className="phone-row">
+          <img className="cc-flag-img static" src={flagUrl(country.flag)} alt={country.name} width={22} height={16} />
-          <span className="input cc-select" style={{ display: "flex", alignItems: "center", justifyContent: "center" }}>{country.flag} {cc}</span>
+          {cc}
-          <input className="input grow" inputMode="numeric" value={value} onChange={(e) => { setValue(e.target.value.replace(/\D/g, "")); setState("idle"); }} placeholder={country.example} />
+        </span>
-        </div>
+        <input className="input grow" inputMode="numeric" value={value} disabled={state === "sent"} onChange={(e) => { setValue(e.target.value.replace(/\D/g, "")); setState("idle"); }} placeholder={country.example} />
-      )}
+      </div>
 
       <div className="row between" style={{ marginTop: 12 }}>
-        <div className="seg">
+        <span className="faint" style={{ fontSize: 12 }}>{MOCK_OTP ? "Demo verification (no SMS sent)." : "Standard SMS rates may apply."}</span>
-          <button className={via === "primary" ? "on" : ""} onClick={() => setVia("primary")}>{primaryLabel}</button>
+        <button className="btn btn-sm" style={{ width: "auto" }} disabled={state === "sending" || state === "sent"} onClick={send}>
-          <button className={via === "wa" ? "on" : ""} onClick={() => setVia("wa")}><Icon name="whatsapp" size={14} /> WhatsApp</button>
+          {state === "sending" ? "Sending…" : state === "sent" ? "Sent" : "Send code"}
-        </div>
-        <button className="btn btn-sm" style={{ width: "auto" }} disabled={state === "sending" || state === "ok"} onClick={send}>
-          {state === "sending" ? "Sending…" : "Send code"}
         </button>
       </div>
 
-      {state === "ok" && <p className="faint" style={{ fontSize: 12, marginTop: 10 }}>OTP sent via {via === "wa" ? "WhatsApp" : primaryLabel}.</p>}
+      {state === "sent" && <p className="faint" style={{ fontSize: 12, marginTop: 10 }}>{MOCK_OTP ? `Demo mode — enter ${DEMO_OTP} to verify (SMS temporarily disabled).` : `Code sent to ${cc} ${value} by SMS.`}</p>}
-      {state === "invalid_email" && <div style={{ marginTop: 10 }}><FlashNote tone="error">That email address looks invalid.</FlashNote></div>}
-      {state === "mailbox_full" && <div style={{ marginTop: 10 }}><FlashNote tone="warn">This mailbox appears full — try another email.</FlashNote></div>}
-      {state === "bounce_risk" && <div style={{ marginTop: 10 }}><FlashNote tone="warn">High bounce risk for this address.</FlashNote></div>}
       {state === "invalid_mobile" && <div style={{ marginTop: 10 }}><FlashNote tone="error">Enter a valid {country.digits}-digit mobile number.</FlashNote></div>}
+      {state === "send_error" && <div style={{ marginTop: 10 }}><FlashNote tone="error">Couldn&apos;t send the code. Check the number and try again.</FlashNote></div>}
 
-      {state === "ok" && (
+      {state === "sent" && (
         <div style={{ marginTop: 14 }}>
-          <OtpBoxes onComplete={(c) => { if (c === "000000") setOtpError(true); else { setOtpError(false); onVerified(); } }} error={otpError} />
+          <OtpBoxes onComplete={submit} error={!!otpError} />
-          {otpError && <div style={{ marginTop: 10 }}><FlashNote tone="error">Incorrect code.</FlashNote></div>}
+          {otpError && <div style={{ marginTop: 10 }}><FlashNote tone="error">{otpError}</FlashNote></div>}
-          <div style={{ marginTop: 12 }}><ResendLink seconds={60} /></div>
+          <div style={{ marginTop: 12 }}><ResendLink seconds={60} onResend={send} /></div>
         </div>
       )}
-      <p className="demo-hint">Demo: any 6 digits verify; “000000” fails. Email with “full”/“bo” shows send errors.</p>
     </div>
   );
 }
 
 /* ====================== STEP 3 — ADDRESS ====================== */
-function StepAddress({ onBack, onFinish }: { onBack: () => void; onFinish: () => void }) {
+function StepAddress({ sameAs, setSameAs, onRegAddr, onMailAddr, onBack, onFinish }: { sameAs: boolean; setSameAs: (v: boolean) => void; onRegAddr: (a: Addr) => void; onMailAddr: (a: Addr) => void; onBack: () => void; onFinish: () => void }) {
-  const [sameAs, setSameAs] = useState(true);
   return (
     <div>
       <StepBack onClick={onBack} />
@@ -441,7 +438,7 @@ function StepAddress({ onBack, onFinish }: { onBack: () => void; onFinish: () =>
       <p className="sub">Add your registered address and where we should send mail.</p>
 
       <AddrSectionHead icon="home" tone="amber" title="Registered address" sub="Where your property is registered" />
-      <AddressBlock idPrefix="reg" />
+      <AddressBlock idPrefix="reg" onChange={onRegAddr} />
 
       <label className="check-row" style={{ marginTop: 16 }}>
         <input type="checkbox" checked={sameAs} onChange={(e) => setSameAs(e.target.checked)} />
@@ -451,7 +448,7 @@ function StepAddress({ onBack, onFinish }: { onBack: () => void; onFinish: () =>
       {!sameAs && (
         <>
           <AddrSectionHead icon="mail" tone="blue" title="Mailing / correspondence address" sub="Where we send physical mail" />
-          <AddressBlock idPrefix="mail" />
+          <AddressBlock idPrefix="mail" onChange={onMailAddr} />
         </>
       )}
 
@@ -476,7 +473,7 @@ function AddrSectionHead({ icon, title, sub, tone }: { icon: string; title: stri
   );
 }
 
-function AddressBlock({ idPrefix }: { idPrefix: string }) {
+function AddressBlock({ idPrefix, onChange }: { idPrefix: string; onChange?: (a: Addr) => void }) {
   const [country, setCountry] = useState<AddrCountry>(addressCountries[0]);
   const [pin, setPin] = useState("");
   const [city, setCity] = useState("");
@@ -489,6 +486,13 @@ function AddressBlock({ idPrefix }: { idPrefix: string }) {
   const [suggestions, setSuggestions] = useState<{ line1: string; line2: string; city: string; state: string; postal: string }[]>([]);
   const debounce = useRef<ReturnType<typeof setTimeout> | null>(null);
 
+  // Report the composed address up so the parent can persist it (postalCode is the
+  // PIN for India, the postal field elsewhere).
+  useEffect(() => {
+    onChange?.({ line1, line2, city, state: stateName, postalCode: postal || pin, country: country.code, locality });
+    // eslint-disable-next-line react-hooks/exhaustive-deps
+  }, [line1, line2, city, stateName, postal, pin, country, locality]);
+
   // India: PIN auto-fill
   useEffect(() => {
     if (country.lookup !== "pincode" || pin.length !== 6) return;
@@ -598,10 +602,10 @@ function AddressBlock({ idPrefix }: { idPrefix: string }) {
 }
 
 /* ====================== stepper ====================== */
-function Stepper({ current }: { current: number }) {
+function Stepper({ current, labels = STEPS }: { current: number; labels?: string[] }) {
   return (
     <div className="steps">
-      {STEPS.map((label, i) => {
+      {labels.map((label, i) => {
         const done = i < current, on = i === current;
         return (
           <div key={label} style={{ display: "contents" }}>
@@ -618,3 +622,14 @@ function Stepper({ current }: { current: number }) {
 }
 
 function cap(s: string) { return s.charAt(0).toUpperCase() + s.slice(1); }
+
+// Flag emojis don't render on Windows, so map the emoji's regional-indicator
+// code points to an ISO-2 code and use a flag image instead.
+function flagUrl(flag: string): string {
+  const iso = Array.from(flag)
+    .map((ch) => ch.codePointAt(0))
+    .filter((cp): cp is number => cp != null && cp >= 0x1f1e6 && cp <= 0x1f1ff)
+    .map((cp) => String.fromCharCode(cp - 0x1f1e6 + 97))
+    .join("");
+  return `https://flagcdn.com/w40/${iso}.png`;
+}

src/lib/access.ts

@@ -0,0 +1,66 @@
+"use client";
+
+import { useQuery } from "@abe-kap/appshell-sdk/react";
+import { isShellConfigured } from "./appshell";
+
+/**
+ * The signed-in user's effective CRM access, from crm.account.me. Drives navigation
+ * gating: a user with no membership/permissions sees only Dashboard + Profile; members
+ * see the areas their permissions allow.
+ *
+ * Every CRM permission id, granted to superadmins / owners. Used as the mock default
+ * when the Shell isn't configured (local demo shows everything).
+ */
+export const ALL_CRM_PERMISSIONS = [
+  "leads.manage", "pipeline.manage", "estimates.create", "dispatch.manage",
+  "reports.view", "billing.view", "team.manage", "roles.manage", "settings.manage",
+] as const;
+
+export interface MyAccess {
+  registered: boolean;
+  isMember: boolean;
+  roleSlugs: string[];
+  permissions: string[];
+  isSuperadmin: boolean;
+  /** True while the access query is still resolving (nav stays minimal until then). */
+  loading: boolean;
+  can: (permission: string) => boolean;
+}
+
+interface MeDTO {
+  registered: boolean;
+  isMember: boolean;
+  roleSlugs: string[];
+  permissions: string[];
+  isSuperadmin: boolean;
+}
+
+function useLiveAccess(): MyAccess {
+  const { data, loading } = useQuery<MeDTO>("crm.account.me");
+  const permissions = data?.permissions ?? [];
+  return {
+    registered: data?.registered ?? false,
+    isMember: data?.isMember ?? false,
+    roleSlugs: data?.roleSlugs ?? [],
+    permissions,
+    isSuperadmin: data?.isSuperadmin ?? false,
+    loading,
+    can: (p: string) => permissions.includes(p),
+  };
+}
+
+function useMockAccess(): MyAccess {
+  // No Shell (local demo): show everything so the mock UI is fully browsable.
+  const permissions = [...ALL_CRM_PERMISSIONS];
+  return {
+    registered: true,
+    isMember: true,
+    roleSlugs: ["superadmin"],
+    permissions,
+    isSuperadmin: true,
+    loading: false,
+    can: () => true,
+  };
+}
+
+export const useMyAccess: () => MyAccess = isShellConfigured() ? useLiveAccess : useMockAccess;

src/lib/appshell.ts

@@ -0,0 +1,11 @@
+// Integration helpers for appshell-sdk. NEXT_PUBLIC_* vars are inlined at build
+// time, so this reflects deploy-time configuration.
+
+/**
+ * True when the Shell (Supabase → BFF) is configured. When false, the app falls
+ * back to the existing mock portal / static user so the demo keeps working before
+ * the backend is deployed. Gate real-vs-mock auth on this.
+ */
+export function isShellConfigured(): boolean {
+  return Boolean(process.env.NEXT_PUBLIC_SUPABASE_URL);
+}

src/lib/crm-inbox-adapter.ts

@@ -0,0 +1,121 @@
+// The CRM's InboxAdapter — the SDK <Inbox> rendered over the be-crm data door
+// (crm.inbox.* + crm.mail.*). Folds mail threads into the unified inbox exactly as the old
+// inbox-api did; the CRM keeps auth/tenancy server-side.
+
+import type {
+  InboxAdapter,
+  InboxItem,
+  InboxState,
+  MailAttachment,
+  MailMessage,
+  MailPerson,
+} from "@insignia/iios-messaging-ui";
+import type { DataDoor } from "./crm-messaging-adapter";
+
+const MAX_ATTACHMENT_BYTES = 26 * 1024 * 1024; // matches IIOS's cap
+
+// Some types (notably .md) have no OS-registered MIME, so the browser reports an empty file.type.
+const EXT_MIME: Record<string, string> = {
+  md: "text/markdown", markdown: "text/markdown", html: "text/html", htm: "text/html", txt: "text/plain", csv: "text/csv",
+};
+function mimeForFile(file: File): string {
+  if (file.type) return file.type;
+  const ext = file.name.toLowerCase().split(".").pop() ?? "";
+  return EXT_MIME[ext] ?? "application/octet-stream";
+}
+
+interface InboxItemDTO {
+  id: string; kind: string; state: InboxState; title: string; summary?: string; priority: string; threadId?: string; createdAt: string;
+}
+interface MailThreadDTO { threadId: string; subject: string | null; participants: string[]; unread: number; lastMessage?: string; lastAt?: string }
+interface MailMessageDTO {
+  interactionId: string; actorId: string | null; kind: string; occurredAt: string;
+  html: string | null; text: string | null;
+  attachment: { contentRef: string; mimeType: string; sizeBytes: number; filename: string | null } | null;
+}
+interface DirectoryDTO { id: string; displayName: string; kind: "staff" | "customer" }
+
+const escapeHtml = (s: string): string => s.replace(/&/g, "&amp;").replace(/</g, "&lt;").replace(/>/g, "&gt;");
+
+export class CrmInboxAdapter implements InboxAdapter {
+  constructor(private readonly sdk: DataDoor) {}
+
+  async listInbox(state?: InboxState): Promise<InboxItem[]> {
+    const showMail = !state || state === "OPEN";
+    const [items, mail] = await Promise.all([
+      this.sdk.query<InboxItemDTO[]>("crm.inbox.list", state ? { state } : {}),
+      showMail ? this.sdk.query<MailThreadDTO[]>("crm.mail.list", {}) : Promise.resolve([] as MailThreadDTO[]),
+    ]);
+    const mailItems: InboxItem[] = mail.map((t) => ({
+      id: `mail:${t.threadId}`,
+      kind: "MAIL",
+      state: "OPEN",
+      title: t.subject || "(no subject)",
+      ...(t.lastMessage ? { summary: t.lastMessage } : {}),
+      priority: t.unread > 0 ? "HIGH" : "LOW",
+      threadId: t.threadId,
+      createdAt: t.lastAt ?? "",
+    }));
+    return [...mailItems, ...items].sort((a, b) => (b.createdAt ?? "").localeCompare(a.createdAt ?? ""));
+  }
+
+  async transition(id: string, state: InboxState): Promise<void> {
+    await this.sdk.command("crm.inbox.transition", { id, state });
+  }
+
+  async mailHistory(threadId: string): Promise<MailMessage[]> {
+    const rows = await this.sdk.query<MailMessageDTO[]>("crm.mail.history", { threadId });
+    return rows.map((m) => ({
+      id: m.interactionId,
+      actorId: m.actorId,
+      kind: m.kind,
+      at: m.occurredAt,
+      html: m.html,
+      text: m.text,
+      attachment: m.attachment,
+    }));
+  }
+
+  async mailReply(threadId: string, content: string, attachment?: MailAttachment): Promise<void> {
+    await this.sdk.command("crm.mail.reply", {
+      threadId,
+      content,
+      ...(attachment ? { attachment: { filename: attachment.filename ?? "attachment", contentRef: attachment.contentRef, mimeType: attachment.mimeType, sizeBytes: attachment.sizeBytes } } : {}),
+    });
+  }
+
+  async uploadAttachment(file: File): Promise<MailAttachment> {
+    if (file.size > MAX_ATTACHMENT_BYTES) throw new Error("File is too large (max 25 MB).");
+    const mime = mimeForFile(file);
+    const { objectKey, uploadUrl } = await this.sdk.command<{ objectKey: string; uploadUrl: string }>("crm.media.presignUpload", { mime, sizeBytes: file.size });
+    const res = await fetch(uploadUrl, { method: "PUT", body: file });
+    if (!res.ok) throw new Error(`Upload failed (${res.status}).`);
+    return { contentRef: objectKey, mimeType: mime, sizeBytes: file.size, filename: file.name };
+  }
+
+  async downloadAttachment(attachment: MailAttachment): Promise<string> {
+    const { url } = await this.sdk.command<{ url: string }>("crm.media.presignDownload", {
+      contentRef: attachment.contentRef,
+      ...(attachment.mimeType ? { mime: attachment.mimeType } : {}),
+    });
+    return url;
+  }
+
+  async directory(): Promise<MailPerson[]> {
+    const rows = await this.sdk.query<DirectoryDTO[]>("crm.messenger.directory", { kind: "all", limit: 100 });
+    return rows.map((d) => ({ id: d.id, name: d.displayName, kind: d.kind }));
+  }
+
+  async composeInternal(recipientUserId: string, subject: string, text: string, attachments?: MailAttachment[]): Promise<void> {
+    await this.sdk.command("crm.mail.internal", { recipientUserId, subject, text, html: `<p>${escapeHtml(text)}</p>`, ...attachmentsVar(attachments) });
+  }
+
+  async composeExternal(target: string, subject: string, text: string, attachments?: MailAttachment[]): Promise<void> {
+    await this.sdk.command("crm.mail.send", { target, subject, text, html: `<p>${escapeHtml(text)}</p>`, ...attachmentsVar(attachments) });
+  }
+}
+
+function attachmentsVar(attachments?: MailAttachment[]): { attachments?: Array<{ filename: string; contentRef: string; mimeType: string; sizeBytes: number }> } {
+  if (!attachments || attachments.length === 0) return {};
+  return { attachments: attachments.map((a) => ({ filename: a.filename ?? "attachment", contentRef: a.contentRef, mimeType: a.mimeType, sizeBytes: a.sizeBytes })) };
+}

src/lib/crm-messaging-adapter.ts

@@ -0,0 +1,303 @@
+// The CRM's implementation of the SDK's MessagingAdapter. HYBRID transport:
+//   • BFF (appshell crm.messenger.*) for the conversation list, thread creation, and directory
+//     — these need server-side tenancy/auth.
+//   • IIOS MessageSocket (delegated token from crm.messenger.realtime) for everything live:
+//     history+join, send, typing, read receipts, reactions.
+// When no socket is available (token failed / demo), it degrades to a 4s history poll.
+
+import type {
+  ChannelSummary,
+  ChannelVisibility,
+  Conversation,
+  CreateChannelInput,
+  Membership,
+  Message,
+  MessageEvent,
+  MessagingAdapter,
+  Person,
+  Reaction,
+  SendOpts,
+  Unsubscribe,
+} from "@insignia/iios-messaging-ui";
+import type { MessageSocket, Message as KernelMessage } from "@insignia/iios-kernel-client";
+
+/** The imperative appshell data door (useAppShell().sdk). Typed structurally, not to its class. */
+export interface DataDoor {
+  query<T>(action: string, variables?: Record<string, unknown>): Promise<T>;
+  command<T>(action: string, variables?: Record<string, unknown>): Promise<T>;
+}
+
+interface DirectoryDTO { id: string; displayName: string; kind: "staff" | "customer" }
+interface ConversationDTO {
+  threadId: string; subject: string | null; membership: Membership | null;
+  participants: string[]; unread: number; lastMessage?: string; lastAt?: string;
+}
+interface MessageDTO { interactionId: string; actorId: string | null; kind: string; occurredAt: string; text: string | null }
+
+const POLL_MS = 4000;
+const REACTION = "reaction";
+
+interface Poll { seen: Set<string>; primed: boolean; timer: ReturnType<typeof setInterval> | null }
+
+export class CrmMessagingAdapter implements MessagingAdapter {
+  private names: Map<string, string> | null = null;
+  private readonly listeners = new Map<string, Set<(e: MessageEvent) => void>>();
+  private readonly polls = new Map<string, Poll>();
+  private readonly joined = new Set<string>();
+  /** messageId → emoji → userSet, so a single annotation delta can be re-emitted as a full set. */
+  private readonly reactions = new Map<string, Map<string, Set<string>>>();
+
+  /** Only present with a socket — the UI hides the reaction affordance without it. */
+  react?: (threadId: string, messageId: string, emoji: string) => Promise<void>;
+
+  constructor(
+    private readonly sdk: DataDoor,
+    private readonly me: string,
+    private readonly socket?: MessageSocket,
+  ) {
+    if (socket) {
+      socket.on("message", (m) => {
+        this.ingestReactions(m);
+        this.emit(m.threadId, { kind: "message", message: this.fromKernel(m) });
+      });
+      socket.on("typing", (e) => this.emit(e.threadId, { kind: "typing", userId: e.userId }));
+      // Receipts carry no threadId → fan to all open threads; the UI filters by messageId.
+      socket.on("receipt", (e) => this.broadcast({ kind: "receipt", messageId: e.interactionId, actorId: e.actorId }));
+      socket.on("annotation", (e) => {
+        if (e.type !== REACTION) return;
+        this.setReactionUsers(e.interactionId, e.value, e.users);
+        this.emit(e.threadId, { kind: "reaction", messageId: e.interactionId, reactions: this.reactionsOf(e.interactionId) });
+      });
+      this.react = async (threadId, messageId, emoji) => {
+        await socket.react(threadId, messageId, emoji);
+      };
+    }
+  }
+
+  currentActorId(): string {
+    return this.me;
+  }
+
+  async listConversations(): Promise<Conversation[]> {
+    const [convs, names] = await Promise.all([
+      this.sdk.query<ConversationDTO[]>("crm.messenger.conversation.list", {}),
+      this.directoryMap(),
+    ]);
+    return convs.map((c) => this.toConversation(c, names));
+  }
+
+  async openThread(p: { participantIds: string[]; membership?: Membership; subject?: string }): Promise<{ threadId: string }> {
+    const res = await this.sdk.command<{ threadId: string }>("crm.messenger.conversation.open", {
+      participantIds: p.participantIds,
+      ...(p.membership ? { membership: p.membership } : {}),
+      ...(p.subject ? { subject: p.subject } : {}),
+    });
+    return { threadId: res.threadId };
+  }
+
+  async history(threadId: string): Promise<Message[]> {
+    if (this.socket) {
+      const res = await this.socket.openThread(threadId); // joins so live events flow
+      this.joined.add(threadId);
+      return res.history.map((m) => {
+        this.ingestReactions(m);
+        return this.fromKernel(m);
+      });
+    }
+    const msgs = await this.sdk.query<MessageDTO[]>("crm.messenger.history", { threadId });
+    return msgs.map((m) => this.fromDto(m));
+  }
+
+  async send(threadId: string, content: string, opts?: SendOpts): Promise<Message> {
+    if (this.socket) {
+      const sendOpts = {
+        ...(opts?.parentInteractionId ? { parentInteractionId: opts.parentInteractionId } : {}),
+        ...(opts?.mentions && opts.mentions.length ? { mentions: opts.mentions } : {}),
+      };
+      const m = await this.socket.sendMessage(threadId, content, Object.keys(sendOpts).length ? sendOpts : undefined);
+      return this.fromKernel(m);
+    }
+    const m = await this.sdk.command<MessageDTO>("crm.messenger.send", { threadId, content });
+    const msg = this.fromDto(m);
+    this.polls.get(threadId)?.seen.add(msg.id);
+    return msg;
+  }
+
+  subscribe(threadId: string, cb: (e: MessageEvent) => void): Unsubscribe {
+    if (!this.listeners.has(threadId)) this.listeners.set(threadId, new Set());
+    this.listeners.get(threadId)!.add(cb);
+
+    if (this.socket) {
+      if (!this.joined.has(threadId)) {
+        this.joined.add(threadId);
+        void this.socket.openThread(threadId).catch(() => this.joined.delete(threadId));
+      }
+    } else {
+      this.startPoll(threadId);
+    }
+
+    return () => {
+      const set = this.listeners.get(threadId);
+      set?.delete(cb);
+      if (set && set.size === 0) {
+        this.listeners.delete(threadId);
+        const poll = this.polls.get(threadId);
+        if (poll?.timer) clearInterval(poll.timer);
+        this.polls.delete(threadId);
+      }
+    };
+  }
+
+  sendTyping(threadId: string): void {
+    this.socket?.typing(threadId);
+  }
+
+  async markRead(threadId: string, messageId: string): Promise<void> {
+    if (this.socket) await this.socket.markRead(threadId, messageId);
+  }
+
+  // ── channels + members (BFF, except join which is a governed socket self-join) ──
+  async browseChannels(): Promise<ChannelSummary[]> {
+    const rows = await this.sdk.query<Array<{ threadId: string; name: string; topic: string | null; visibility: string; memberCount: number; joined: boolean }>>(
+      "crm.messenger.channel.browse",
+      {},
+    );
+    return rows.map((c) => ({
+      threadId: c.threadId,
+      name: c.name,
+      topic: c.topic,
+      visibility: (c.visibility === "private" ? "private" : "public") as ChannelVisibility,
+      memberCount: c.memberCount,
+      joined: c.joined,
+    }));
+  }
+
+  async createChannel(input: CreateChannelInput): Promise<{ threadId: string }> {
+    return this.sdk.command<{ threadId: string }>("crm.messenger.channel.create", {
+      name: input.name,
+      ...(input.topic ? { topic: input.topic } : {}),
+      visibility: input.visibility,
+    });
+  }
+
+  async joinChannel(threadId: string): Promise<void> {
+    // Governed public self-join over the socket (the BFF has no join verb; OPA enforces it).
+    if (!this.socket) throw new Error("joining a channel needs a live connection");
+    await this.socket.openThread(threadId);
+    this.joined.add(threadId);
+  }
+
+  async leaveChannel(threadId: string): Promise<void> {
+    await this.sdk.command("crm.messenger.channel.leave", { threadId });
+  }
+
+  async listMembers(threadId: string): Promise<Person[]> {
+    const rows = await this.sdk.query<Array<{ userId: string; displayName: string; role: string }>>("crm.messenger.members", { threadId });
+    return rows.map((r) => ({ id: r.userId, name: r.displayName, kind: "staff" as const }));
+  }
+
+  // ── polling fallback (no socket) ───────────────────────────────
+  private startPoll(threadId: string): void {
+    if (this.polls.has(threadId)) return;
+    const poll: Poll = { seen: new Set(), primed: false, timer: null };
+    this.polls.set(threadId, poll);
+    const tick = async (): Promise<void> => {
+      if (!this.polls.has(threadId)) return;
+      try {
+        const msgs = await this.sdk.query<MessageDTO[]>("crm.messenger.history", { threadId });
+        for (const m of msgs) {
+          if (poll.seen.has(m.interactionId)) continue;
+          poll.seen.add(m.interactionId);
+          if (poll.primed) this.emit(threadId, { kind: "message", message: this.fromDto(m) });
+        }
+        poll.primed = true;
+      } catch {
+        /* transient — retry next tick */
+      }
+    };
+    void tick();
+    poll.timer = setInterval(tick, POLL_MS);
+  }
+
+  /** The org directory — people you can start a DM/group with. Drives the "New message" picker. */
+  async directory(): Promise<Person[]> {
+    const dir = await this.sdk.query<DirectoryDTO[]>("crm.messenger.directory", { kind: "all", limit: 100 });
+    return dir.map((d) => ({ id: d.id, name: d.displayName, kind: d.kind }));
+  }
+
+  // ── mapping ────────────────────────────────────────────────────
+  private async directoryMap(): Promise<Map<string, string>> {
+    if (!this.names) {
+      this.names = new Map((await this.directory()).map((p) => [p.id, p.name]));
+    }
+    return this.names;
+  }
+
+  private toConversation(c: ConversationDTO, names: Map<string, string>): Conversation {
+    const others = c.participants.filter((p) => p !== this.me);
+    const title = c.subject?.trim() || others.map((id) => names.get(id) ?? id).join(", ") || "Conversation";
+    return {
+      threadId: c.threadId,
+      title,
+      subject: c.subject,
+      membership: c.membership,
+      participants: c.participants,
+      unread: c.unread,
+      ...(c.lastMessage ? { lastMessage: c.lastMessage } : {}),
+      ...(c.lastAt ? { lastAt: c.lastAt } : {}),
+    };
+  }
+
+  /** Kernel Message (socket) → SDK Message. actorId = senderId (userId space), matching currentActorId. */
+  private fromKernel(m: KernelMessage): Message {
+    return {
+      id: m.id,
+      actorId: m.senderId ?? null,
+      text: m.content ?? "",
+      at: m.createdAt,
+      parentInteractionId: m.parentInteractionId ?? null,
+      reactions: this.reactionsOf(m.id),
+    };
+  }
+
+  /** BFF DTO (poll fallback) → SDK Message. Note: actorId is IIOS actor-id space here. */
+  private fromDto(m: MessageDTO): Message {
+    return { id: m.interactionId, actorId: m.actorId, text: m.text ?? "", at: m.occurredAt };
+  }
+
+  // ── reaction state ─────────────────────────────────────────────
+  private ingestReactions(m: KernelMessage): void {
+    for (const a of m.annotations ?? []) {
+      if (a.type === REACTION) this.setReactionUsers(m.id, a.value, a.users);
+    }
+  }
+
+  private setReactionUsers(messageId: string, emoji: string, users: string[]): void {
+    let byEmoji = this.reactions.get(messageId);
+    if (!byEmoji) {
+      byEmoji = new Map();
+      this.reactions.set(messageId, byEmoji);
+    }
+    if (users.length === 0) byEmoji.delete(emoji);
+    else byEmoji.set(emoji, new Set(users));
+  }
+
+  private reactionsOf(messageId: string): Reaction[] {
+    const byEmoji = this.reactions.get(messageId);
+    if (!byEmoji) return [];
+    const out: Reaction[] = [];
+    for (const [emoji, users] of byEmoji) {
+      if (users.size > 0) out.push({ emoji, count: users.size, mine: users.has(this.me) });
+    }
+    return out;
+  }
+
+  // ── event fan-out ──────────────────────────────────────────────
+  private emit(threadId: string, e: MessageEvent): void {
+    this.listeners.get(threadId)?.forEach((cb) => cb(e));
+  }
+
+  private broadcast(e: MessageEvent): void {
+    for (const set of this.listeners.values()) set.forEach((cb) => cb(e));
+  }
+}

src/lib/media-api.ts

@@ -0,0 +1,50 @@
+"use client";
+
+// Media (attachment) helpers over the be-crm data door (crm.media.*). The browser transfers bytes
+// DIRECTLY to IIOS storage via the signed URLs — be-crm only mints them. Used by Messenger + Mail.
+
+import { useCallback } from "react";
+import { useAppShell } from "@abe-kap/appshell-sdk/react";
+
+export interface UploadedAttachment { contentRef: string; mimeType: string; sizeBytes: number; filename: string }
+
+export const MAX_ATTACHMENT_BYTES = 26 * 1024 * 1024; // matches IIOS's cap
+
+export function isImage(mime?: string | null): boolean {
+  return !!mime && mime.startsWith("image/");
+}
+
+// Some types (notably .md) have no OS-registered MIME, so the browser reports an empty file.type.
+// Fall back to the extension for the text types IIOS allows, else a generic binary.
+const EXT_MIME: Record<string, string> = {
+  md: "text/markdown", markdown: "text/markdown",
+  html: "text/html", htm: "text/html",
+  txt: "text/plain", csv: "text/csv",
+};
+function mimeForFile(file: File): string {
+  if (file.type) return file.type;
+  const ext = file.name.toLowerCase().split(".").pop() ?? "";
+  return EXT_MIME[ext] ?? "application/octet-stream";
+}
+
+/** Upload a File → { contentRef, mimeType, sizeBytes, filename }. Throws on oversize / failure. */
+export function useUploadAttachment() {
+  const { sdk } = useAppShell();
+  return useCallback(async (file: File): Promise<UploadedAttachment> => {
+    if (file.size > MAX_ATTACHMENT_BYTES) throw new Error("File is too large (max 25 MB).");
+    const mime = mimeForFile(file);
+    const { objectKey, uploadUrl } = (await sdk.command("crm.media.presignUpload", { mime, sizeBytes: file.size })) as { objectKey: string; uploadUrl: string };
+    const res = await fetch(uploadUrl, { method: "PUT", body: file });
+    if (!res.ok) throw new Error(`Upload failed (${res.status}).`);
+    return { contentRef: objectKey, mimeType: mime, sizeBytes: file.size, filename: file.name };
+  }, [sdk]);
+}
+
+/** Mint a short-lived signed URL to display/download an attachment by its contentRef. */
+export function useDownloadUrl() {
+  const { sdk } = useAppShell();
+  return useCallback(async (contentRef: string, mime?: string): Promise<string> => {
+    const { url } = (await sdk.command("crm.media.presignDownload", { contentRef, ...(mime ? { mime } : {}) })) as { url: string };
+    return url;
+  }, [sdk]);
+}

src/lib/otp.ts

@@ -0,0 +1,16 @@
+/**
+ * Demo OTP fallback, shared by the login and registration flows.
+ *
+ * While the Twilio SMS sender is down we can't deliver real one-time codes. When
+ * MOCK_OTP is on, phone verification steps skip Supabase/Twilio and accept a fixed
+ * DEMO_OTP instead. Flip NEXT_PUBLIC_MOCK_OTP to "false" (or remove it) to restore
+ * real SMS — no other change needed.
+ *
+ * IMPORTANT: this only substitutes for a *secondary* verification (e.g. confirming a
+ * phone during registration/onboarding, where the session already exists). It cannot
+ * mock a *login* whose sole credential is the OTP — there the OTP verification is what
+ * mints the session, and a faked code produces no session (the dashboard's AuthGate
+ * would bounce the user straight back). Passwordless login therefore stays real.
+ */
+export const MOCK_OTP = process.env.NEXT_PUBLIC_MOCK_OTP === "true";
+export const DEMO_OTP = "123456";

src/lib/sms-settings-api.ts

@@ -0,0 +1,78 @@
+"use client";
+
+// SMS settings data layer. Serves EITHER the local mock (Shell not configured — the demo keeps
+// working) OR the live be-crm data door (crm.settings.sms.*), behind one interface.
+//
+// Live contract (be-crm → IIOS BYO credential store):
+//   query  crm.settings.sms.status    {}                                  -> { configured, enabled?, hints? }
+//   cmd    crm.settings.sms.configure { accountSid, authToken, fromNumber } -> masked status
+// The auth token is write-only: it is sealed in IIOS and NEVER returned — status carries only
+// non-secret hints (from-number + SID last-4).
+
+import { useCallback, useState } from "react";
+import { useAppShell, useQuery } from "@abe-kap/appshell-sdk/react";
+import { isShellConfigured } from "./appshell";
+
+export interface SmsCredentials { accountSid: string; authToken: string; fromNumber: string }
+
+export interface SmsStatus {
+  configured: boolean;
+  enabled: boolean;
+  fromNumber?: string;
+  sidLast4?: string;
+}
+
+export interface SmsSettingsData {
+  live: boolean;
+  loading: boolean;
+  error: string | null;
+  status: SmsStatus;
+  configure: (input: SmsCredentials) => Promise<void>;
+  refetch: () => void;
+}
+
+interface StatusDTO { configured: boolean; enabled?: boolean; hints?: { fromNumber?: string; sidLast4?: string } }
+
+function toStatus(dto?: StatusDTO | null): SmsStatus {
+  return {
+    configured: !!dto?.configured,
+    enabled: dto?.enabled ?? false,
+    fromNumber: dto?.hints?.fromNumber,
+    sidLast4: dto?.hints?.sidLast4,
+  };
+}
+
+/* ---- Mock (demo mode) — stores only the non-secret hints, mirroring the masked live status ---- */
+function useMockSms(): SmsSettingsData {
+  const [status, setStatus] = useState<SmsStatus>({ configured: false, enabled: false });
+  const configure = useCallback(async ({ accountSid, fromNumber }: SmsCredentials) => {
+    setStatus({ configured: true, enabled: true, fromNumber, sidLast4: accountSid.slice(-4) });
+  }, []);
+  return { live: false, loading: false, error: null, status, configure, refetch: () => {} };
+}
+
+/* ---- Live (be-crm data door) ---- */
+function useLiveSms(): SmsSettingsData {
+  const { sdk } = useAppShell();
+  const q = useQuery<StatusDTO>("crm.settings.sms.status", {});
+  const configure = useCallback(async (input: SmsCredentials) => {
+    await sdk.command("crm.settings.sms.configure", { ...input });
+    q.refetch();
+  }, [sdk, q]);
+  return {
+    live: true,
+    loading: q.loading,
+    error: q.error ? String(q.error) : null,
+    status: toStatus(q.data),
+    configure,
+    refetch: q.refetch,
+  };
+}
+
+const SHELL = isShellConfigured();
+
+export function useSmsSettings(): SmsSettingsData {
+  // SHELL is constant for the bundle's life (NEXT_PUBLIC_* is build-time), so the same hook path
+  // runs every render — Rules-of-Hooks safe.
+  return SHELL ? useLiveSms() : useMockSms();
+}

src/lib/team-api.ts

@@ -0,0 +1,210 @@
+"use client";
+
+// Team-management data layer. Serves EITHER the local mock (when the Shell isn't
+// configured — the polished demo keeps working) OR the live be-crm data door
+// (crm.team.*), behind one interface so the component is mode-agnostic.
+//
+// Live contract (be-crm, multi-role):
+//   query  crm.team.member.search { perPage }        -> { items: MemberDTO[], meta }
+//   query  crm.team.role.list     { includeEmpty }   -> { items: RoleDTO[], meta }
+//   query  crm.team.invitation.list { status }       -> { items: InvitationDTO[], meta }
+//   cmd    crm.team.member.setRoles { id, roleIds }
+//   cmd    crm.team.member.update  { id, jobTitle?, roleIds? }
+//   cmd    crm.team.member.remove  { id }
+//   cmd    crm.team.invitation.create/resend/revoke
+//   cmd    crm.team.role.addPermission/removePermission { id, permissionId }
+
+import { useCallback, useMemo, useState } from "react";
+import { useAppShell, useAuth, useQuery } from "@abe-kap/appshell-sdk/react";
+import { isShellConfigured } from "./appshell";
+import {
+  members as seedMembers, roles as seedRoles, pendingInvites as seedInvites,
+  type Member as SeedMember, type Role as SeedRole, type Invite as SeedInvite,
+} from "@/components/dashboard/team-data";
+
+/* ---- UI-facing shapes (multi-role; superset of the mock) ---------------- */
+
+export type UiStatus = "active" | "away" | "offline";
+
+export interface UiRole {
+  id: string; slug: string; name: string; color: string;
+  description: string; system: boolean; isOwner: boolean;
+  perms: string[]; attire: string[]; overlap: string; memberCount?: number;
+}
+export interface UiMember {
+  id: string; principalId?: string; name: string; initials: string; email: string;
+  title: string; roleIds: string[]; gradient: string; status: UiStatus;
+  lastActive: string; deals: number; joined: string; isOwner: boolean; isYou: boolean;
+}
+export interface UiInvite {
+  id: string; email: string; roleIds: string[]; invitedBy: string; sentAt: string;
+  /** Accept token for the invite link (pending invites only; no email delivery yet). */
+  token?: string;
+}
+
+export interface TeamData {
+  live: boolean; loading: boolean; error: string | null;
+  members: UiMember[]; roles: UiRole[]; invites: UiInvite[];
+  setMemberRoles: (id: string, roleIds: string[]) => Promise<void>;
+  updateMember: (id: string, patch: { title?: string; roleIds?: string[] }) => Promise<void>;
+  removeMember: (id: string) => Promise<void>;
+  /** Create an invite. be-crm emails the invitee automatically. */
+  invite: (email: string, roleIds: string[]) => Promise<void>;
+  /** Resend an invite (regenerates the token + re-emails it). */
+  resendInvite: (id: string) => Promise<void>;
+  revokeInvite: (id: string) => Promise<void>;
+  setPermission: (roleId: string, permId: string, granted: boolean) => Promise<void>;
+  refetch: () => void;
+}
+
+/* ---- helpers ------------------------------------------------------------ */
+
+const GRADIENTS = [
+  "linear-gradient(135deg,#fda913,#fd6d13)", "linear-gradient(135deg,#6366f1,#8b5cf6)",
+  "linear-gradient(135deg,#06b6d4,#3b82f6)", "linear-gradient(135deg,#10b981,#059669)",
+  "linear-gradient(135deg,#f43f5e,#ec4899)", "linear-gradient(135deg,#f59e0b,#ef4444)",
+  "linear-gradient(135deg,#8b5cf6,#d946ef)", "linear-gradient(135deg,#14b8a6,#0ea5e9)",
+];
+const gradientFor = (id: string) => GRADIENTS[[...id].reduce((a, c) => a + c.charCodeAt(0), 0) % GRADIENTS.length];
+const initialsOf = (name: string) =>
+  name.split(/\s+/).filter(Boolean).slice(0, 2).map((p) => p[0]).join("").toUpperCase() || "?";
+
+/* ---- be-crm DTO types (subset used here) -------------------------------- */
+
+interface RoleRef { id: string; slug: string; name: string; color: string | null; isSystem: boolean; isOwnerRole: boolean }
+interface MemberDTO { id: string; principalId: string; jobTitle: string | null; joinedAt: string; status: "active" | "deactivated"; roles: RoleRef[]; openDeals: number; email?: string | null; firstName?: string | null; lastName?: string | null; displayName?: string | null }
+interface RoleDTO { id: string; slug: string; name: string; description: string | null; color: string | null; isSystem: boolean; isOwnerRole: boolean; permissions: string[]; memberCount: number }
+interface InvitationDTO { id: string; email: string; roles: RoleRef[]; invitedBy: string; createdAt: string; token?: string }
+
+const relTime = (iso: string): string => {
+  const then = Date.parse(iso);
+  if (Number.isNaN(then)) return iso;
+  return new Date(then).toLocaleDateString(undefined, { day: "numeric", month: "short", year: "numeric" });
+};
+
+/* ---- mock → UI ---------------------------------------------------------- */
+
+const mockRole = (r: SeedRole): UiRole => ({
+  id: r.id, slug: r.id, name: r.name, color: r.color, description: r.description,
+  system: r.system, isOwner: r.id === "owner", perms: r.perms, attire: r.attire, overlap: r.overlap,
+});
+const mockMember = (m: SeedMember): UiMember => ({
+  id: m.id, name: m.name, initials: m.initials, email: m.email, title: m.title,
+  roleIds: [m.roleId], gradient: m.gradient, status: m.status, lastActive: m.lastActive,
+  deals: m.deals, joined: m.joined, isOwner: m.roleId === "owner", isYou: m.roleId === "owner",
+});
+const mockInvite = (i: SeedInvite): UiInvite => ({
+  id: i.id, email: i.email, roleIds: [i.roleId], invitedBy: i.invitedBy, sentAt: i.sentAt,
+});
+
+/* ======================================================================== */
+/* Mock implementation (no Shell configured)                                */
+/* ======================================================================== */
+
+function useMockTeam(): TeamData {
+  const [members, setMembers] = useState<UiMember[]>(() => seedMembers.map(mockMember));
+  const [roles, setRoles] = useState<UiRole[]>(() => seedRoles.map(mockRole));
+  const [invites, setInvites] = useState<UiInvite[]>(() => seedInvites.map(mockInvite));
+
+  const setMemberRoles = useCallback(async (id: string, roleIds: string[]) => {
+    setMembers((l) => l.map((m) => (m.id === id ? { ...m, roleIds } : m)));
+  }, []);
+  const updateMember = useCallback(async (id: string, patch: { title?: string; roleIds?: string[] }) => {
+    setMembers((l) => l.map((m) => (m.id === id
+      ? { ...m, ...(patch.title !== undefined ? { title: patch.title } : {}), ...(patch.roleIds ? { roleIds: patch.roleIds } : {}) }
+      : m)));
+  }, []);
+  const removeMember = useCallback(async (id: string) => { setMembers((l) => l.filter((m) => m.id !== id)); }, []);
+  const invite = useCallback(async (email: string, roleIds: string[]) => {
+    setInvites((l) => [{ id: `inv_${Date.now()}`, email, roleIds, invitedBy: "James Carter", sentAt: "Just now" }, ...l]);
+  }, []);
+  const resendInvite = useCallback(async () => {}, []);
+  const revokeInvite = useCallback(async (id: string) => { setInvites((l) => l.filter((i) => i.id !== id)); }, []);
+  const setPermission = useCallback(async (roleId: string, permId: string, granted: boolean) => {
+    setRoles((l) => l.map((r) => (r.id !== roleId ? r : {
+      ...r, perms: granted ? [...new Set([...r.perms, permId])] : r.perms.filter((p) => p !== permId),
+    })));
+  }, []);
+
+  return { live: false, loading: false, error: null, members, roles, invites,
+    setMemberRoles, updateMember, removeMember, invite, resendInvite, revokeInvite, setPermission, refetch: () => {} };
+}
+
+/* ======================================================================== */
+/* Live implementation (be-crm data door)                                   */
+/* ======================================================================== */
+
+function useLiveTeam(): TeamData {
+  const { sdk } = useAppShell();
+  const { user } = useAuth();
+  const meId = user?.id;
+
+  const membersQ = useQuery<{ items: MemberDTO[] }>("crm.team.member.search", { perPage: 100 });
+  const rolesQ = useQuery<{ items: RoleDTO[] }>("crm.team.role.list", { includeEmpty: true });
+  const invitesQ = useQuery<{ items: InvitationDTO[] }>("crm.team.invitation.list", { status: "pending" });
+
+  const refetch = useCallback(() => { membersQ.refetch(); rolesQ.refetch(); invitesQ.refetch(); }, [membersQ, rolesQ, invitesQ]);
+  const cmd = useCallback(async (action: string, variables: Record<string, unknown>) => {
+    await sdk.command(action, variables);
+    refetch();
+  }, [sdk, refetch]);
+
+  const roles: UiRole[] = useMemo(() => (rolesQ.data?.items ?? []).map((r) => ({
+    id: r.id, slug: r.slug, name: r.name, color: r.color ?? "var(--text-2)",
+    description: r.description ?? "", system: r.isSystem, isOwner: r.isOwnerRole,
+    perms: r.permissions, attire: [], overlap: "", memberCount: r.memberCount,
+  })), [rolesQ.data]);
+
+  const members: UiMember[] = useMemo(() => (membersQ.data?.items ?? []).map((m) => {
+    const isYou = !!meId && m.principalId === meId;
+    // Prefer the member's real name/email from their CRM registration; fall back to the
+    // ACE (for the current user), then job title, then a short principal id.
+    const name = m.displayName?.trim()
+      || (isYou && user?.displayName)
+      || m.jobTitle?.trim()
+      || `Member ${m.principalId.replace(/^pp_/, "").slice(0, 6)}`;
+    const email = m.email || (isYou ? user?.email : undefined) || "";
+    return {
+      id: m.id, principalId: m.principalId, name, initials: initialsOf(name),
+      email,
+      title: m.jobTitle ?? "", roleIds: m.roles.map((r) => r.id), gradient: gradientFor(m.id),
+      status: (m.status === "active" ? "active" : "offline") as UiStatus,
+      lastActive: m.status === "active" ? "Active" : "—",
+      deals: m.openDeals, joined: relTime(m.joinedAt),
+      isOwner: m.roles.some((r) => r.isOwnerRole), isYou,
+    };
+  }), [membersQ.data, meId, user]);
+
+  const invites: UiInvite[] = useMemo(() => (invitesQ.data?.items ?? []).map((i) => ({
+    id: i.id, email: i.email, roleIds: i.roles.map((r) => r.id),
+    invitedBy: i.invitedBy, sentAt: relTime(i.createdAt), token: i.token,
+  })), [invitesQ.data]);
+
+  return {
+    live: true,
+    loading: membersQ.loading || rolesQ.loading || invitesQ.loading,
+    error: (membersQ.error ?? rolesQ.error ?? invitesQ.error)?.message ?? null,
+    members, roles, invites,
+    setMemberRoles: (id, roleIds) => cmd("crm.team.member.setRoles", { id, roleIds }),
+    updateMember: (id, patch) => cmd("crm.team.member.update", {
+      id, ...(patch.title !== undefined ? { jobTitle: patch.title } : {}), ...(patch.roleIds ? { roleIds: patch.roleIds } : {}),
+    }),
+    removeMember: (id) => cmd("crm.team.member.remove", { id }),
+    invite: (email, roleIds) => cmd("crm.team.invitation.create", { email, roleIds }),
+    resendInvite: (id) => cmd("crm.team.invitation.resend", { id }),
+    revokeInvite: (id) => cmd("crm.team.invitation.revoke", { id }),
+    setPermission: (roleId, permId, granted) =>
+      cmd(granted ? "crm.team.role.addPermission" : "crm.team.role.removePermission", { id: roleId, permissionId: permId }),
+    refetch,
+  };
+}
+
+/* ---- public hook: pick the implementation at module-config time --------- */
+
+const SHELL = isShellConfigured();
+
+export function useTeamData(): TeamData {
+  // `SHELL` is constant for the life of the bundle (NEXT_PUBLIC_* is build-time),
+  // so the same hook path runs every render — Rules-of-Hooks safe.
+  return SHELL ? useLiveTeam() : useMockTeam();
+}