// ============================================================
// LynkedUp Pro — Account / Profile / Support mock data (D).
// Everything here is a client-side mock so the screens are
// fully clickable without a backend. Ready-to-paste shapes.
//
// Anchored to the same demo identity used by the auth portal:
//   James Carter · Allotment YEA-654321 · House 181.
// ============================================================

/* ---------------------------------------------------------- */
/* helpers                                                     */
/* ---------------------------------------------------------- */

export function maskEmail(email: string): string {
  const [user = "", domain = ""] = email.split("@");
  if (!domain) return email;
  if (user.length <= 2) return `${user[0] ?? ""}••@${domain}`;
  return `${user[0]}${"•".repeat(Math.max(4, user.length - 2))}${user[user.length - 1]}@${domain}`;
}
export function maskPhone(phone: string): string {
  const tail = phone.replace(/\D/g, "").slice(-2);
  return `+91 ••••• ••${tail}`;
}

/* ---------------------------------------------------------- */
/* USER — the signed-in account holder                         */
/* ---------------------------------------------------------- */

export type RevealField = { label: string; masked: string; full: string };

export type User = {
  id: string;
  name: string;
  firstName: string;
  lastName: string;
  initials: string;
  role: string;
  avatarGradient: string;
  // property / allotment
  allotmentNo: string;
  plot: string; // house number — verify-to-reveal key
  sector: string;
  pocket: string;
  category: string;
  size: string;
  // allottee vs account holder
  isAllottee: boolean;
  relationship: string; // "Self" when account holder IS allottee
  allotteeName: string;
  // contact (masked until verified)
  email: RevealField;
  mobile: RevealField;
  whatsapp: RevealField;
  pan: RevealField;
  aadhaar: RevealField;
  memberSince: string;
  status: "active" | "suspended";
};

export const user: User = {
  id: "usr_LUP_00181",
  name: "James Carter",
  firstName: "James",
  lastName: "Carter",
  initials: "JC",
  role: "Property Owner",
  avatarGradient: "linear-gradient(135deg,#fda913,#fd6d13)",
  allotmentNo: "YEA-654321",
  plot: "181",
  sector: "Sector 18",
  pocket: "Pocket B",
  category: "Residential",
  size: "300 sq.m",
  isAllottee: true,
  relationship: "Self",
  allotteeName: "James Carter",
  email: { label: "Email", masked: maskEmail("james.carter@example.com"), full: "james.carter@example.com" },
  mobile: { label: "Mobile", masked: "+91 ••••• ••012", full: "+91 98765 43012" },
  whatsapp: { label: "WhatsApp", masked: "+91 ••••• ••012", full: "+91 98765 43012" },
  pan: { label: "PAN", masked: "•••••••• 12F", full: "ABCPS1234F" },
  aadhaar: { label: "Aadhaar", masked: "•••• •••• 9012", full: "4321 8765 9012" },
  memberSince: "March 2021",
  status: "active",
};

/* ---------------------------------------------------------- */
/* COUNTRY CODES                                               */
/* ---------------------------------------------------------- */

export type CountryCode = { code: string; flag: string; name: string; digits: number; example: string };
export const countryCodes: CountryCode[] = [
  { code: "+91", flag: "🇮🇳", name: "India", digits: 10, example: "98765 43210" },
  { code: "+1", flag: "🇺🇸", name: "United States", digits: 10, example: "201 555 0123" },
  { code: "+44", flag: "🇬🇧", name: "United Kingdom", digits: 10, example: "7400 123456" },
  { code: "+971", flag: "🇦🇪", name: "UAE", digits: 9, example: "50 123 4567" },
  { code: "+65", flag: "🇸🇬", name: "Singapore", digits: 8, example: "8123 4567" },
  { code: "+61", flag: "🇦🇺", name: "Australia", digits: 9, example: "412 345 678" },
];

/* ---------------------------------------------------------- */
/* KYC                                                         */
/* ---------------------------------------------------------- */

export type KycUse = "id" | "address" | "any";
export type KycDocType = {
  id: string;
  label: string;
  use: KycUse;        // what this document can prove
  hint: string;
  formats: string;    // accepted attachment formats
  maxMb: number;
};

// Note rule: an ID document and an ADDRESS document must be two
// DIFFERENT document types. A passport (use:"any") may satisfy
// either slot but not both at once.
export const kycDocTypes: KycDocType[] = [
  { id: "aadhaar", label: "Aadhaar Card", use: "any", hint: "Front & back, masked first 8 digits", formats: "PDF, JPG, PNG", maxMb: 5 },
  { id: "pan", label: "PAN Card", use: "id", hint: "Clear photo of the front", formats: "PDF, JPG, PNG", maxMb: 5 },
  { id: "passport", label: "Passport", use: "any", hint: "Photo page, must be valid", formats: "PDF, JPG, PNG", maxMb: 5 },
  { id: "voter", label: "Voter ID", use: "id", hint: "Front & back", formats: "PDF, JPG, PNG", maxMb: 5 },
  { id: "dl", label: "Driving Licence", use: "id", hint: "Front & back, not expired", formats: "PDF, JPG, PNG", maxMb: 5 },
  { id: "utility", label: "Utility Bill", use: "address", hint: "Electricity / water, < 3 months old", formats: "PDF, JPG, PNG", maxMb: 8 },
  { id: "bank", label: "Bank Statement", use: "address", hint: "First page with address, < 3 months", formats: "PDF", maxMb: 8 },
  { id: "rent", label: "Registered Rent Agreement", use: "address", hint: "All pages, registered copy", formats: "PDF", maxMb: 10 },
];

export type KycSlot = {
  key: "photo" | "id" | "address";
  title: string;
  required: boolean;
  docId: string | null;     // chosen kycDocTypes id
  fileName: string | null;
  status: "missing" | "uploaded" | "verified" | "rejected";
  note?: string;
};

export const kyc: { completion: number; slots: KycSlot[] } = {
  completion: 33,
  slots: [
    { key: "photo", title: "Live Photo / Selfie", required: true, docId: null, fileName: "selfie_rajesh.jpg", status: "verified", note: "Face match passed" },
    { key: "id", title: "Identity Proof", required: true, docId: "pan", fileName: "pan_front.pdf", status: "uploaded", note: "Under review" },
    { key: "address", title: "Address Proof", required: true, docId: null, fileName: null, status: "missing" },
  ],
};

/* ---------------------------------------------------------- */
/* NOTIFICATIONS — channels + per-destination matrix           */
/* ---------------------------------------------------------- */

export type NotifCategory = {
  id: string;
  label: string;
  desc: string;
  locked?: boolean; // statutory / security — cannot disable
  email: boolean;
  sms: boolean;
  whatsapp: boolean;
  push: boolean;
};

export const contactPrefs: NotifCategory[] = [
  { id: "security", label: "Security & sign-in alerts", desc: "New device, password and 2FA changes", locked: true, email: true, sms: true, whatsapp: false, push: true },
  { id: "kyc", label: "KYC & verification", desc: "Document status and re-verification requests", email: true, sms: true, whatsapp: true, push: true },
  { id: "tickets", label: "Support tickets", desc: "Replies, status changes and resolutions", email: true, sms: false, whatsapp: true, push: true },
  { id: "billing", label: "Billing & dues", desc: "Invoices, payment reminders and receipts", email: true, sms: true, whatsapp: false, push: false },
  { id: "inspections", label: "Inspections & schedule", desc: "Upcoming visits and rescheduling", email: true, sms: false, whatsapp: true, push: true },
  { id: "marketing", label: "Offers & product news", desc: "Promotions, surveys and newsletters", email: false, sms: false, whatsapp: false, push: false },
];

export type ContactDestination = { id: string; channel: "email" | "sms" | "whatsapp"; label: string; value: string; verified: boolean; primary: boolean };
export const contactDestinations: ContactDestination[] = [
  { id: "e1", channel: "email", label: "Personal email", value: "james.carter@example.com", verified: true, primary: true },
  { id: "e2", channel: "email", label: "Work email", value: "j.carter@acme.co", verified: false, primary: false },
  { id: "s1", channel: "sms", label: "Registered mobile", value: "+91 98765 43012", verified: true, primary: true },
  { id: "w1", channel: "whatsapp", label: "WhatsApp", value: "+91 98765 43012", verified: true, primary: true },
];

export const contactTimezones = [
  "Asia/Kolkata (IST · GMT+5:30)",
  "Asia/Dubai (GST · GMT+4:00)",
  "Europe/London (GMT/BST)",
  "America/New_York (ET)",
  "Asia/Singapore (SGT · GMT+8:00)",
  "Australia/Sydney (AET)",
];

// Contact-time windows the user is willing to be reached in.
export type ContactTime = { id: string; label: string; range: string; enabled: boolean };
export const contactTimes: ContactTime[] = [
  { id: "morning", label: "Morning", range: "08:00 – 12:00", enabled: true },
  { id: "afternoon", label: "Afternoon", range: "12:00 – 16:00", enabled: true },
  { id: "evening", label: "Evening", range: "16:00 – 20:00", enabled: true },
  { id: "night", label: "Night", range: "20:00 – 22:00", enabled: false },
];

/* ---------------------------------------------------------- */
/* SECURITY — login activity / devices                         */
/* ---------------------------------------------------------- */

export type LoginActivity = {
  id: string;
  device: string;
  os: string;
  kind: "desktop" | "mobile" | "tablet";
  browser: string;
  location: string;
  ip: string;
  current: boolean;
  trusted: boolean;
  lastActive: string;
  event: "sign-in" | "password-change" | "2fa-enabled" | "new-device" | "sign-out";
};

export const loginActivity: LoginActivity[] = [
  { id: "d1", device: "MacBook Pro 14\"", os: "macOS 15.2", kind: "desktop", browser: "Chrome 132", location: "Noida, IN", ip: "49.36.x.x", current: true, trusted: true, lastActive: "Active now", event: "sign-in" },
  { id: "d2", device: "iPhone 15", os: "iOS 18.3", kind: "mobile", browser: "Safari", location: "Noida, IN", ip: "49.36.x.x", current: false, trusted: true, lastActive: "2 hours ago", event: "sign-in" },
  { id: "d3", device: "Windows PC", os: "Windows 11", kind: "desktop", browser: "Edge 131", location: "Gurugram, IN", ip: "182.71.x.x", current: false, trusted: false, lastActive: "Yesterday, 9:14 PM", event: "new-device" },
  { id: "d4", device: "iPad Air", os: "iPadOS 18", kind: "tablet", browser: "Safari", location: "Dubai, AE", ip: "94.205.x.x", current: false, trusted: false, lastActive: "3 days ago", event: "sign-in" },
  { id: "d5", device: "MacBook Pro 14\"", os: "macOS 15.2", kind: "desktop", browser: "Chrome 132", location: "Noida, IN", ip: "49.36.x.x", current: false, trusted: true, lastActive: "5 days ago", event: "password-change" },
];

/* ---------------------------------------------------------- */
/* PRIVACY & CONSENT                                           */
/* ---------------------------------------------------------- */

export type ConsentItem = { id: string; label: string; desc: string; granted: boolean; locked?: boolean };
export type ConsentGroup = { id: string; title: string; items: ConsentItem[] };

export const consentGroups: ConsentGroup[] = [
  {
    id: "essential",
    title: "Essential & statutory",
    items: [
      { id: "tos", label: "Terms of Use & service agreement", desc: "Required to operate your account.", granted: true, locked: true },
      { id: "kyc-process", label: "Identity verification processing", desc: "Process KYC documents to meet regulatory obligations.", granted: true, locked: true },
    ],
  },
  {
    id: "operational",
    title: "Operational data sharing",
    items: [
      { id: "authority", label: "Share records with the authority", desc: "Sync allotment & inspection records with the development authority.", granted: true },
      { id: "processors", label: "Trusted processors", desc: "Allow vetted vendors to process data on our behalf.", granted: true },
    ],
  },
  {
    id: "marketing",
    title: "Marketing & analytics",
    items: [
      { id: "analytics", label: "Product analytics", desc: "Help improve the portal with anonymous usage data.", granted: true },
      { id: "personalize", label: "Personalised recommendations", desc: "Tailor content based on your activity.", granted: false },
      { id: "promos", label: "Promotional messages", desc: "Offers, surveys and partner news.", granted: false },
    ],
  },
];

/* ---------------------------------------------------------- */
/* SUPPORT — channels, team, tickets, threads, help            */
/* ---------------------------------------------------------- */

export type SupportChannel = {
  id: string;
  title: string;
  desc: string;
  icon: string;       // Icon name
  accent: string;     // token var
  meta: string;       // SLA / availability
  action: string;     // CTA label
  status: "online" | "busy" | "offline";
};

export const supportChannels: SupportChannel[] = [
  { id: "chat", title: "Live Chat", desc: "Instant help from a support agent", icon: "chat", accent: "var(--orange)", meta: "Avg. wait < 2 min", action: "Start chat", status: "online" },
  { id: "ticket", title: "Raise a Ticket", desc: "Track a request end-to-end", icon: "ticket", accent: "var(--blue)", meta: "First reply in 4 hrs", action: "New ticket", status: "online" },
  { id: "callback", title: "Request Callback", desc: "We'll call you in your time window", icon: "phone", accent: "var(--green)", meta: "Within working hours", action: "Schedule", status: "online" },
  { id: "email", title: "Email Support", desc: "care@lynkeduppro.com", icon: "mail", accent: "var(--purple)", meta: "Reply in 1 business day", action: "Send email", status: "online" },
  { id: "help", title: "Help Center", desc: "Guides, FAQs and how-tos", icon: "book", accent: "var(--cyan)", meta: "120+ articles", action: "Browse", status: "online" },
];

export type SupportAgent = {
  id: string;
  name: string;
  initials: string;
  role: string;
  team: string;
  gradient: string;
  status: "online" | "away" | "offline";
  rating: number;
};

export const supportTeam: SupportAgent[] = [
  { id: "a1", name: "Emma Wilson", initials: "EW", role: "Senior Support Lead", team: "Accounts & KYC", gradient: "linear-gradient(135deg,#fda913,#fd6d13)", status: "online", rating: 4.9 },
  { id: "a2", name: "Liam Foster", initials: "LF", role: "Support Specialist", team: "Billing", gradient: "linear-gradient(135deg,#285ef0,#09b9c6)", status: "online", rating: 4.8 },
  { id: "a3", name: "Sophie Turner", initials: "ST", role: "Technical Support", team: "Portal & Login", gradient: "linear-gradient(135deg,#9036e9,#285ef0)", status: "away", rating: 4.7 },
  { id: "a4", name: "Noah Mitchell", initials: "NM", role: "Field Coordinator", team: "Inspections", gradient: "linear-gradient(135deg,#14bc83,#09b9c6)", status: "offline", rating: 4.9 },
];

// Category → department routing + attachment rules for the New Ticket form.
export type TicketCategory = {
  id: string;
  label: string;
  department: string;
  sla: string;
  requiresAttachment: boolean;
  attachmentNote: string;
};

export const ticketCategories: TicketCategory[] = [
  { id: "kyc", label: "KYC / Document verification", department: "Accounts & KYC", sla: "4 business hours", requiresAttachment: true, attachmentNote: "Attach the document in question (PDF/JPG/PNG, ≤ 8 MB)." },
  { id: "login", label: "Login / Account access", department: "Portal & Login", sla: "2 business hours", requiresAttachment: false, attachmentNote: "Screenshots optional (PNG/JPG, ≤ 5 MB)." },
  { id: "billing", label: "Billing & payments", department: "Billing", sla: "1 business day", requiresAttachment: true, attachmentNote: "Attach invoice or receipt (PDF, ≤ 8 MB)." },
  { id: "allotment", label: "Allotment / Property records", department: "Accounts & KYC", sla: "1 business day", requiresAttachment: false, attachmentNote: "Allotment letter optional (PDF, ≤ 10 MB)." },
  { id: "inspection", label: "Inspection / Site visit", department: "Inspections", sla: "1 business day", requiresAttachment: false, attachmentNote: "Site photos optional (JPG/PNG, ≤ 10 MB each)." },
  { id: "other", label: "Something else", department: "General Support", sla: "1 business day", requiresAttachment: false, attachmentNote: "Attachments optional (≤ 8 MB)." },
];

export type TicketStatus = "open" | "in-progress" | "awaiting-customer" | "resolved" | "closed";

export type TicketEvent = { status: TicketStatus | "created"; label: string; at: string; by: string };
export type Ticket = {
  id: string;
  subject: string;
  category: string;     // TicketCategory label
  department: string;
  priority: "low" | "medium" | "high" | "urgent";
  status: TicketStatus;
  createdAt: string;
  updatedAt: string;
  agentId: string | null;
  timeline: TicketEvent[];
};

export const tickets: Ticket[] = [
  {
    id: "LUP-48217",
    subject: "Aadhaar re-upload not reflecting",
    category: "KYC / Document verification",
    department: "Accounts & KYC",
    priority: "high",
    status: "in-progress",
    createdAt: "24 Jun 2026",
    updatedAt: "28 Jun 2026",
    agentId: "a1",
    timeline: [
      { status: "created", label: "Ticket created", at: "24 Jun, 10:12 AM", by: "You" },
      { status: "open", label: "Routed to Accounts & KYC", at: "24 Jun, 10:13 AM", by: "System" },
      { status: "in-progress", label: "Emma Wilson picked up the ticket", at: "24 Jun, 11:40 AM", by: "Emma Wilson" },
      { status: "awaiting-customer", label: "Requested a clearer scan", at: "25 Jun, 09:05 AM", by: "Emma Wilson" },
      { status: "in-progress", label: "You re-uploaded the document", at: "28 Jun, 04:22 PM", by: "You" },
    ],
  },
  {
    id: "LUP-47980",
    subject: "Unable to receive login OTP on mobile",
    category: "Login / Account access",
    department: "Portal & Login",
    priority: "urgent",
    status: "resolved",
    createdAt: "18 Jun 2026",
    updatedAt: "19 Jun 2026",
    agentId: "a3",
    timeline: [
      { status: "created", label: "Ticket created", at: "18 Jun, 08:40 PM", by: "You" },
      { status: "in-progress", label: "Sophie Turner investigating SMS gateway", at: "18 Jun, 09:02 PM", by: "Sophie Turner" },
      { status: "resolved", label: "OTP delivery restored", at: "19 Jun, 10:15 AM", by: "Sophie Turner" },
    ],
  },
  {
    id: "LUP-47512",
    subject: "Duplicate maintenance invoice for June",
    category: "Billing & payments",
    department: "Billing",
    priority: "medium",
    status: "awaiting-customer",
    createdAt: "12 Jun 2026",
    updatedAt: "26 Jun 2026",
    agentId: "a2",
    timeline: [
      { status: "created", label: "Ticket created", at: "12 Jun, 02:10 PM", by: "You" },
      { status: "in-progress", label: "Liam Foster reviewing billing run", at: "12 Jun, 03:30 PM", by: "Liam Foster" },
      { status: "awaiting-customer", label: "Need bank reference for the second debit", at: "26 Jun, 11:00 AM", by: "Liam Foster" },
    ],
  },
  {
    id: "LUP-46330",
    subject: "Reschedule roof inspection visit",
    category: "Inspection / Site visit",
    department: "Inspections",
    priority: "low",
    status: "closed",
    createdAt: "02 Jun 2026",
    updatedAt: "06 Jun 2026",
    agentId: "a4",
    timeline: [
      { status: "created", label: "Ticket created", at: "02 Jun, 06:20 PM", by: "You" },
      { status: "in-progress", label: "Noah Mitchell coordinating slot", at: "03 Jun, 10:00 AM", by: "Noah Mitchell" },
      { status: "resolved", label: "Visit moved to 09 Jun, 11 AM", at: "04 Jun, 04:45 PM", by: "Noah Mitchell" },
      { status: "closed", label: "Inspection completed", at: "06 Jun, 01:30 PM", by: "System" },
    ],
  },
];

// Message Center — inbox threads + messages (with a typing flag).
export type ChatMsg = { id: string; from: "me" | "agent"; text: string; at: string };
export type SupportThread = {
  id: string;
  agentId: string;
  subject: string;
  preview: string;
  unread: number;
  pinned: boolean;
  typing: boolean;
  updatedAt: string;
  messages: ChatMsg[];
};

export const supportThreads: SupportThread[] = [
  {
    id: "t1",
    agentId: "a1",
    subject: "KYC — Aadhaar re-upload",
    preview: "Thanks, I can see the new scan now…",
    unread: 2,
    pinned: true,
    typing: true,
    updatedAt: "2 min ago",
    messages: [
      { id: "m1", from: "agent", text: "Hi James, this is Emma from Accounts & KYC. I'm looking into ticket LUP-48217.", at: "11:40 AM" },
      { id: "m2", from: "me", text: "Thanks Emma. The earlier scan was blurry so I uploaded a sharper one.", at: "11:42 AM" },
      { id: "m3", from: "agent", text: "Thanks, I can see the new scan now. Reviewing it with the verification team.", at: "11:43 AM" },
    ],
  },
  {
    id: "t2",
    agentId: "a2",
    subject: "Billing — duplicate invoice",
    preview: "Could you share the bank reference number?",
    unread: 0,
    pinned: false,
    typing: false,
    updatedAt: "Yesterday",
    messages: [
      { id: "m1", from: "agent", text: "Hello! I'm reviewing the June billing run for the duplicate charge.", at: "3:30 PM" },
      { id: "m2", from: "agent", text: "Could you share the bank reference number for the second debit?", at: "3:32 PM" },
    ],
  },
  {
    id: "t3",
    agentId: "a3",
    subject: "Login — OTP not received",
    preview: "Glad it's working now. Closing this out.",
    unread: 0,
    pinned: false,
    typing: false,
    updatedAt: "19 Jun",
    messages: [
      { id: "m1", from: "me", text: "I stopped getting the OTP on my registered mobile last night.", at: "8:40 PM" },
      { id: "m2", from: "agent", text: "There was a gateway issue in your region — fixed now. Please retry.", at: "10:14 AM" },
      { id: "m3", from: "me", text: "Working now, thank you!", at: "10:20 AM" },
      { id: "m4", from: "agent", text: "Glad it's working now. Closing this out.", at: "10:21 AM" },
    ],
  },
];

/* ---------------------------------------------------------- */
/* HELP CENTER                                                 */
/* ---------------------------------------------------------- */

export type HelpArticle = { q: string; a: string };
export type HelpTopic = { id: string; title: string; icon: string; accent: string; count: number; articles: HelpArticle[] };

export const helpTopics: HelpTopic[] = [
  {
    id: "getting-started",
    title: "Getting started",
    icon: "rocket",
    accent: "var(--orange)",
    count: 3,
    articles: [
      { q: "How do I verify my property details?", a: "Open Profile → Personal Info and click ‘Verify to reveal’. Enter your house number (e.g. 181) to unmask and confirm your records." },
      { q: "What does ‘allottee’ mean if I'm a representative?", a: "If you manage the property on someone's behalf, the account holder and the allottee differ. Your relationship is shown on the Personal Info tab." },
      { q: "How do I update my profile photo?", a: "Use the camera button on your profile header card. JPG or PNG up to 5 MB." },
    ],
  },
  {
    id: "kyc",
    title: "KYC & verification",
    icon: "shield",
    accent: "var(--blue)",
    count: 4,
    articles: [
      { q: "Which documents do I need for KYC?", a: "A live photo (mandatory), one identity proof and one address proof. The identity and address documents must be two different document types." },
      { q: "Can I use Aadhaar for both ID and address?", a: "No. ID and address proofs must be different document types. Aadhaar can fill either slot, but not both at the same time." },
      { q: "How long does verification take?", a: "Most documents are reviewed within 4 business hours. You'll be notified on your registered channels." },
      { q: "My document was rejected — what now?", a: "Open the rejected slot, read the reason, and re-upload a clearer copy. A support ticket is created automatically for high-priority cases." },
    ],
  },
  {
    id: "security",
    title: "Login & security",
    icon: "lock",
    accent: "var(--purple)",
    count: 4,
    articles: [
      { q: "How do I enable two-factor authentication?", a: "Profile → Security → Two-factor. Enabling 2FA requires both your password and a one-time code for confirmation." },
      { q: "I'm not receiving my OTP", a: "OTPs are sent to your registered mobile. Check signal and spam filters; if it persists, raise a ticket under Login / Account access." },
      { q: "What is the password policy?", a: "At least 8 characters with upper & lower case, a number and a special character — and no common patterns like ‘1234’ or ‘password’." },
      { q: "How do I sign out other devices?", a: "Profile → Devices shows every active session. Use ‘Sign out’ on any device, or ‘Sign out all other devices’." },
    ],
  },
  {
    id: "billing",
    title: "Billing & payments",
    icon: "card",
    accent: "var(--green)",
    count: 3,
    articles: [
      { q: "Where can I download invoices?", a: "Invoices are emailed to your primary email and available under Billing. Receipts are issued within minutes of payment." },
      { q: "I was charged twice", a: "Raise a Billing ticket and attach the invoice/receipt. Keep your bank reference handy to speed up the reconciliation." },
      { q: "How do I change my billing email?", a: "Add a destination under Notifications and mark it primary for the Billing category in the per-destination matrix." },
    ],
  },
];

/* ---------------------------------------------------------- */
/* RULES — the 1–13 business-rules checklist                   */
/* ---------------------------------------------------------- */

export type Rule = { n: number; title: string; detail: string; tag: string; tagColor: string };

export const rules: Rule[] = [
  { n: 1, title: "Verify-to-reveal", detail: "Masked personal details (email, mobile, PAN, Aadhaar) stay hidden until the account holder confirms their house number. For this account the house number is 181.", tag: "Profile", tagColor: "var(--orange)" },
  { n: 2, title: "OTP goes to the registered mobile", detail: "Any sensitive change — email, mobile or password — sends a one-time code to the registered mobile number, never to the new/unverified destination.", tag: "Security", tagColor: "var(--blue)" },
  { n: 3, title: "Allottee ≠ account holder", detail: "When the relationship is not ‘Self’, the account holder is a representative and the allottee's name is shown separately. Actions are logged against the account holder.", tag: "Profile", tagColor: "var(--orange)" },
  { n: 4, title: "KYC needs two different documents", detail: "Identity proof and address proof must be two different document types. A single document (e.g. Aadhaar) cannot satisfy both slots at once.", tag: "KYC", tagColor: "var(--purple)" },
  { n: 5, title: "Live photo is mandatory", detail: "A live photo / selfie is required for KYC completion in addition to the ID and address proofs. Completion percentage never reaches 100% without it.", tag: "KYC", tagColor: "var(--purple)" },
  { n: 6, title: "Password policy", detail: "Minimum 8 characters with upper & lower case, a number and a special character. Common patterns like ‘1234’, ‘qwerty’ or ‘password’ are rejected.", tag: "Security", tagColor: "var(--blue)" },
  { n: 7, title: "2FA requires password + OTP", detail: "Turning two-factor authentication on or off requires re-entering the password and confirming a one-time code. Authenticator apps and login alerts build on this.", tag: "Security", tagColor: "var(--blue)" },
  { n: 8, title: "Ticket lifecycle", detail: "Tickets move Open → In Progress → Awaiting Customer → Resolved → Closed. Every transition is timestamped and attributed in the status timeline.", tag: "Support", tagColor: "var(--green)" },
  { n: 9, title: "Category → department routing", detail: "Each ticket category auto-routes to the right department (e.g. KYC → Accounts & KYC) with its own SLA shown before submission.", tag: "Support", tagColor: "var(--green)" },
  { n: 10, title: "Attachment rules", detail: "Some categories require an attachment; each defines accepted formats and a maximum file size. The form blocks submission until required attachments are present.", tag: "Support", tagColor: "var(--green)" },
  { n: 11, title: "Contact-time windows + timezone", detail: "Callbacks and proactive messages are only sent inside the contact-time windows the user enables, interpreted in their selected timezone.", tag: "Notifications", tagColor: "var(--cyan)" },
  { n: 12, title: "Statutory consent is locked", detail: "Essential and statutory consents (Terms of Use, KYC processing) cannot be switched off while the account is active. Marketing consents and sub-toggles are fully optional.", tag: "Privacy", tagColor: "var(--red)" },
  { n: 13, title: "New-device login alerts", detail: "Signing in from an untrusted device raises a security alert on the registered channels and lists the device under Devices for review or sign-out.", tag: "Security", tagColor: "var(--blue)" },
];

/* ---------------------------------------------------------- */
/* password strength (shared with Security tab)                */
/* ---------------------------------------------------------- */

export type Strength = { score: number; label: "Weak" | "Fair" | "Good" | "Strong"; checks: { ok: boolean; label: string }[] };
export function passwordStrength(pw: string): Strength {
  const checks = [
    { ok: pw.length >= 8, label: "At least 8 characters" },
    { ok: /[a-z]/.test(pw) && /[A-Z]/.test(pw), label: "Upper & lower case" },
    { ok: /\d/.test(pw), label: "A number" },
    { ok: /[^A-Za-z0-9]/.test(pw), label: "A special character" },
  ];
  const passed = checks.filter((c) => c.ok).length;
  const weakList = ["1234", "abcd", "password", "qwerty", "0000"];
  const isWeak = weakList.some((w) => pw.toLowerCase().includes(w));
  const score = isWeak ? Math.min(passed, 1) : passed;
  const label = score <= 1 ? "Weak" : score === 2 ? "Fair" : score === 3 ? "Good" : "Strong";
  return { score, label, checks };
}