lynkeduppro-crm/src/lib/inbox-api.ts

"use client";

// Inbox data layer. The inbox is a personalized work/awareness feed IIOS projects from events
// (NEEDS_REPLY, MENTION, …). The CRM lists it and transitions item state; items are never created
// here. Mock when the Shell isn't configured; live via the be-crm data door (crm.inbox.*) otherwise.
//
// Live contract (be-crm):
//   query crm.inbox.list       { state? }              -> InboxItem[]
//   cmd   crm.inbox.transition { id, state, reason? }  -> InboxItem

import { useCallback, useMemo, useState } from "react";
import { useAppShell, useQuery } from "@abe-kap/appshell-sdk/react";
import { isShellConfigured } from "./appshell";

export type InboxState = "OPEN" | "SNOOZED" | "DONE" | "ARCHIVED" | "CANCELLED" | "STALE";
export interface UiInboxItem {
  id: string; kind: string; state: InboxState; title: string; summary?: string;
  priority: string; threadId?: string; createdAt: string;
}

const SHELL = isShellConfigured();

export interface InboxData {
  live: boolean; loading: boolean; error: string | null;
  items: UiInboxItem[];
  transition: (id: string, state: InboxState) => Promise<void>;
  refetch: () => void;
}

export function useInboxData(state?: InboxState): InboxData {
  return SHELL ? useLiveInbox(state) : useMockInbox(state);
}

function useLiveInbox(state?: InboxState): InboxData {
  const { sdk } = useAppShell();
  const q = useQuery<UiInboxItem[]>("crm.inbox.list", state ? { state } : {});
  const transition = useCallback(async (id: string, next: InboxState) => {
    await sdk.command("crm.inbox.transition", { id, state: next });
    q.refetch();
  }, [sdk, q]);
  return { live: true, loading: q.loading, error: q.error?.message ?? null, items: q.data ?? [], transition, refetch: q.refetch };
}

const MOCK_ITEMS: UiInboxItem[] = [
  { id: "in_1", kind: "MENTION", state: "OPEN", title: "Sofia mentioned you", summary: "@you — can you confirm the Henderson scope?", priority: "HIGH", threadId: "th_mock_1", createdAt: new Date().toISOString() },
  { id: "in_2", kind: "NEEDS_REPLY", state: "OPEN", title: "Reply needed — Storm response", summary: "Dan: Crew is rolling out at 7.", priority: "MEDIUM", threadId: "th_mock_2", createdAt: new Date().toISOString() },
  { id: "in_3", kind: "SUPPORT_UPDATE", state: "OPEN", title: "Ticket TK-204 updated", summary: "Customer replied on the roof-leak case.", priority: "LOW", createdAt: new Date().toISOString() },
];

function useMockInbox(state?: InboxState): InboxData {
  const [items, setItems] = useState<UiInboxItem[]>(MOCK_ITEMS);
  const filtered = useMemo(() => (state ? items.filter((i) => i.state === state) : items), [items, state]);
  const transition = useCallback(async (id: string, next: InboxState) => {
    setItems((l) => l.map((i) => (i.id === id ? { ...i, state: next } : i)));
  }, []);
  return { live: false, loading: false, error: null, items: filtered, transition, refetch: () => {} };
}