first commit

apps/web/app/api/bff/support/availability/route.ts

@@ -0,0 +1,8 @@
+import { NextResponse } from "next/server";
+import { getBackend } from "@/lib/backend";
+
+export const dynamic = "force-dynamic";
+
+export async function GET() {
+  return NextResponse.json({ agents: await getBackend().availability() });
+}

apps/web/app/api/bff/support/tickets/[id]/reply/route.ts

@@ -0,0 +1,15 @@
+import { NextRequest, NextResponse } from "next/server";
+import { getBackend } from "@/lib/backend";
+
+export const dynamic = "force-dynamic";
+
+export async function POST(
+  req: NextRequest,
+  { params }: { params: Promise<{ id: string }> },
+) {
+  const { id } = await params;
+  const body = await req.json().catch(() => ({}));
+  const ticket = await getBackend().replyTicket(id, String(body.body ?? ""));
+  if (!ticket) return NextResponse.json({ error: "not found" }, { status: 404 });
+  return NextResponse.json({ ticket });
+}

apps/web/app/api/bff/support/tickets/[id]/route.ts

@@ -0,0 +1,22 @@
+import { NextRequest, NextResponse } from "next/server";
+import { getBackend } from "@/lib/backend";
+import type { TicketState } from "@lynkd/messaging-inbox-sdk";
+
+export const dynamic = "force-dynamic";
+
+type Params = { params: Promise<{ id: string }> };
+
+export async function GET(_req: NextRequest, { params }: Params) {
+  const { id } = await params;
+  const ticket = await getBackend().getTicket(id);
+  if (!ticket) return NextResponse.json({ error: "not found" }, { status: 404 });
+  return NextResponse.json({ ticket });
+}
+
+export async function PATCH(req: NextRequest, { params }: Params) {
+  const { id } = await params;
+  const body = await req.json().catch(() => ({}));
+  const ticket = await getBackend().patchTicket(id, (body.state as TicketState) ?? "OPEN");
+  if (!ticket) return NextResponse.json({ error: "not found" }, { status: 404 });
+  return NextResponse.json({ ticket });
+}

apps/web/app/api/bff/support/tickets/route.ts

@@ -0,0 +1,9 @@
+import { NextRequest, NextResponse } from "next/server";
+import { getBackend } from "@/lib/backend";
+
+export const dynamic = "force-dynamic";
+
+export async function GET(req: NextRequest) {
+  const scope = req.nextUrl.searchParams.get("scope") ?? undefined;
+  return NextResponse.json({ tickets: await getBackend().listTickets(scope ?? undefined) });
+}