first commit

2026-07-17 21:48:37 +05:30
commit f85599dac5
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+import type {
+  AgentAvailability,
+  Bootstrap,
+  Channel,
+  InboxItem,
+  Message,
+  Notification,
+  SidebarSection,
+  Ticket,
+  User,
+  Workspace,
+} from "@lynkd/messaging-inbox-sdk";
+
+const now = Date.now();
+const min = 60_000;
+const hr = 60 * min;
+const day = 24 * hr;
+
+/* ------------------------------- users -------------------------------- */
+
+export const users: User[] = [
+  { id: "u_me", name: "James Carter", handle: "james", avatarText: "JC", avatarColor: "#FDA913", title: "Property Owner", presence: "active", statusEmoji: "🏗️", statusText: "On site — Territory 4", timezone: "America/Chicago", localTime: "9:41 AM", email: "james@lynkedup.pro", pronouns: "he/him" },
+  { id: "u_ava", name: "Ava Mitchell", handle: "ava", avatarText: "AM", avatarColor: "#5b9dff", title: "Ops Lead", presence: "active", statusText: "In a meeting", timezone: "America/New_York" },
+  { id: "u_noah", name: "Noah Bennett", handle: "noah", avatarText: "NB", avatarColor: "#3ecf8e", title: "Field Supervisor", presence: "away", timezone: "America/Chicago" },
+  { id: "u_mia", name: "Mia Torres", handle: "mia", avatarText: "MT", avatarColor: "#bb98ff", title: "Estimator", presence: "active", statusEmoji: "📐", timezone: "America/Denver" },
+  { id: "u_liam", name: "Liam Foster", handle: "liam", avatarText: "LF", avatarColor: "#ff9f66", title: "Dispatch", presence: "dnd", statusText: "Heads-down", timezone: "America/Chicago" },
+  { id: "u_zoe", name: "Zoe Nguyen", handle: "zoe", avatarText: "ZN", avatarColor: "#f2555a", title: "Customer Success", presence: "active", timezone: "America/Los_Angeles" },
+  { id: "u_ethan", name: "Ethan Cole", handle: "ethan", avatarText: "EC", avatarColor: "#54e7ff", title: "Subcontractor", presence: "offline", timezone: "America/Chicago" },
+  { id: "u_sara", name: "Sara Khan", handle: "sara", avatarText: "SK", avatarColor: "#f5b544", title: "Account Manager", presence: "active", timezone: "America/New_York" },
+  { id: "u_bot", name: "LynkBot", handle: "lynkbot", avatarText: "LB", avatarColor: "#8c8c94", title: "Automation", presence: "active", isBot: true },
+];
+
+export const me = users[0];
+
+export const workspace: Workspace = {
+  id: "ws_lynkd",
+  name: "LynkedUp Pro",
+  initials: "LP",
+  accent: "#FDA913",
+  plan: "Business+",
+};
+
+export const workspaces: Workspace[] = [
+  workspace,
+  { id: "ws_storm", name: "Storm Response", initials: "SR", accent: "#5b9dff", plan: "Pro" },
+  { id: "ws_hq", name: "LynkedUp HQ", initials: "HQ", accent: "#3ecf8e", plan: "Enterprise" },
+];
+
+/* ------------------------------ sections ------------------------------ */
+
+export const sections: SidebarSection[] = [
+  { id: "starred", label: "Starred", collapsible: true },
+  { id: "channels", label: "Channels", collapsible: true },
+  { id: "dms", label: "Direct messages", collapsible: true },
+];
+
+/* ------------------------------ channels ------------------------------ */
+
+export const channels: Channel[] = [
+  { id: "c_general", kind: "channel", name: "general", topic: "Company-wide announcements and work-based matters", memberIds: ["u_me", "u_ava", "u_noah", "u_mia", "u_liam", "u_zoe", "u_sara", "u_bot"], isStarred: true, sectionId: "starred", unreadCount: 3, mentionCount: 1, lastActivityTs: now - 4 * min },
+  { id: "c_field", kind: "channel", name: "field-ops", topic: "Crews, schedules, and on-site coordination", memberIds: ["u_me", "u_noah", "u_liam", "u_ethan"], isStarred: true, sectionId: "starred", unreadCount: 7, lastActivityTs: now - 12 * min },
+  { id: "c_leads", kind: "channel", name: "leads-pipeline", topic: "New leads and verification queue", memberIds: ["u_me", "u_ava", "u_sara", "u_zoe"], sectionId: "channels", unreadCount: 0, lastActivityTs: now - 2 * hr },
+  { id: "c_estimates", kind: "channel", name: "estimates", topic: "ProCanvas estimates & approvals", memberIds: ["u_me", "u_mia", "u_ava"], sectionId: "channels", unreadCount: 2, lastActivityTs: now - 40 * min },
+  { id: "c_storm", kind: "channel", name: "storm-intel", topic: "Weather events & rapid dispatch", memberIds: ["u_me", "u_liam", "u_noah", "u_bot"], sectionId: "channels", unreadCount: 0, lastActivityTs: now - 5 * hr },
+  { id: "c_random", kind: "channel", name: "random", topic: "Non-work banter", memberIds: ["u_me", "u_ava", "u_noah", "u_mia", "u_zoe"], sectionId: "channels", isMuted: true, unreadCount: 0, lastActivityTs: now - day },
+  { id: "c_partners", kind: "channel", name: "acme-partners", topic: "Shared with Acme Roofing", memberIds: ["u_me", "u_sara", "u_ethan"], sectionId: "channels", external: true, unreadCount: 1, lastActivityTs: now - 3 * hr },
+  { id: "c_private", kind: "private", name: "leadership", topic: "Leadership only", memberIds: ["u_me", "u_ava", "u_sara"], sectionId: "channels", unreadCount: 0, lastActivityTs: now - 6 * hr },
+  // DMs
+  { id: "d_ava", kind: "dm", name: "Ava Mitchell", memberIds: ["u_me", "u_ava"], sectionId: "dms", unreadCount: 0, mentionCount: 0, lastActivityTs: now - 20 * min },
+  { id: "d_liam", kind: "dm", name: "Liam Foster", memberIds: ["u_me", "u_liam"], sectionId: "dms", unreadCount: 2, mentionCount: 2, lastActivityTs: now - 8 * min },
+  { id: "d_bot", kind: "dm", name: "LynkBot", memberIds: ["u_me", "u_bot"], sectionId: "dms", unreadCount: 0, lastActivityTs: now - hr },
+  { id: "g_crew", kind: "group_dm", name: "Noah, Mia, Zoe", memberIds: ["u_me", "u_noah", "u_mia", "u_zoe"], sectionId: "dms", unreadCount: 0, lastActivityTs: now - 90 * min },
+];
+
+/* ------------------------------ messages ------------------------------ */
+
+let seq = 1;
+function m(
+  channelId: string,
+  authorId: string,
+  minutesAgo: number,
+  body: string,
+  extra: Partial<Message> = {},
+): Message {
+  return {
+    id: `m_${seq++}`,
+    channelId,
+    authorId,
+    ts: now - minutesAgo * min,
+    body,
+    reactions: [],
+    deliveryState: "sent",
+    ...extra,
+  };
+}
+
+export const messages: Message[] = [
+  // #general
+  m("c_general", "u_ava", 190, "Morning team 👋 Reminder: Q3 territory review is Thursday 10am CT. Agenda in the canvas."),
+  m("c_general", "u_sara", 180, "Thanks Ava. I'll add the Acme renewal numbers.", { reactions: [{ emoji: "🙌", userIds: ["u_ava", "u_me"] }] }),
+  m("c_general", "u_bot", 120, "Deploy `web@1.9.2` shipped to production. 0 errors in the last hour.", { systemEvent: undefined, reactions: [{ emoji: "🚀", userIds: ["u_me", "u_noah", "u_mia"] }] }),
+  m("c_general", "u_ava", 45, "@james can you approve the new estimate template before the review?", { mentions: ["u_me"], replyCount: 2, replyUserIds: ["u_me", "u_mia"], lastReplyTs: now - 30 * min }),
+  m("c_general", "u_me", 30, "On it — reviewing now. Looks solid.", { parentId: "m_4" }),
+  m("c_general", "u_mia", 29, "Added the line-item breakdown you asked for 📐", { parentId: "m_4" }),
+  m("c_general", "u_noah", 4, "Crew 2 wrapped the Henderson job early. Photos uploaded.", { attachments: [{ id: "a1", kind: "image", name: "henderson-roof.jpg", sizeLabel: "2.4 MB", previewColor: "#2d3a2f" }], reactions: [{ emoji: "🔥", userIds: ["u_me"] }, { emoji: "👏", userIds: ["u_ava", "u_sara"] }] }),
+
+  // #field-ops
+  m("c_field", "u_liam", 300, "Dispatch board for today is set. 6 jobs, 3 crews."),
+  m("c_field", "u_noah", 240, "Copy. Crew 1 starting at the Willow St property."),
+  m("c_field", "u_ethan", 60, "Running 20 min late to the 2pm — traffic on I-35.", { reactions: [{ emoji: "👍", userIds: ["u_liam"] }] }),
+  m("c_field", "u_liam", 40, "No problem, pushed the window. Customer notified.", { blocks: [{ type: "callout", text: "SLA: customer must be notified within 15 min of any delay." }] }),
+  m("c_field", "u_noah", 12, "Weather alert incoming for Sector 4 — see #storm-intel.", { mentions: [], reactions: [] }),
+
+  // #estimates
+  m("c_estimates", "u_mia", 120, "Uploaded 3 new estimates for review.", { attachments: [{ id: "a2", kind: "file", name: "estimate-4471.pdf", sizeLabel: "180 KB", previewColor: "#3a2f2d" }] }),
+  m("c_estimates", "u_ava", 40, "Approved 4471 and 4472. 4473 needs a material adjustment.", { reactions: [{ emoji: "✅", userIds: ["u_mia"] }] }),
+
+  // #leads-pipeline
+  m("c_leads", "u_zoe", 200, "12 new leads from the storm campaign overnight 🌩️"),
+  m("c_leads", "u_sara", 150, "Verified 8 of them. 4 flagged for manual review.", { blocks: [{ type: "bullet", items: ["Verified: 8", "Manual review: 4", "Duplicate: 0"] }] }),
+
+  // #storm-intel
+  m("c_storm", "u_bot", 300, "⚠️ NWS: Severe thunderstorm watch for Sector 4 until 6pm CT. Hail up to 1in possible."),
+  m("c_storm", "u_liam", 290, "Rerouting crews away from Sector 4. Safety first."),
+
+  // #acme-partners (external)
+  m("c_partners", "u_ethan", 180, "Hi team — Acme here. We can take the overflow inspections this week.", { reactions: [{ emoji: "🤝", userIds: ["u_me", "u_sara"] }] }),
+
+  // DM with Liam
+  m("d_liam", "u_liam", 12, "Hey James — can you sign off on the overtime for crew 2?"),
+  m("d_liam", "u_liam", 8, "@james ^ need it before payroll closes at 5.", { mentions: ["u_me"] }),
+
+  // DM with Ava
+  m("d_ava", "u_ava", 60, "Sending the review deck over in a few."),
+  m("d_ava", "u_me", 20, "Perfect, thanks!"),
+
+  // DM with bot
+  m("d_bot", "u_bot", 60, "Your daily digest: 3 mentions, 2 tickets awaiting reply, 1 estimate pending approval.", { blocks: [{ type: "bullet", items: ["3 mentions across #general, #field-ops", "2 support tickets need a reply", "Estimate 4473 pending approval"] }] }),
+
+  // group DM
+  m("g_crew", "u_zoe", 100, "Team lunch Friday? 🍕"),
+  m("g_crew", "u_mia", 95, "I'm in!", { reactions: [{ emoji: "🍕", userIds: ["u_zoe", "u_noah"] }] }),
+];
+
+/* ------------------------------- inbox -------------------------------- */
+
+export const inbox: InboxItem[] = [
+  { id: "i1", kind: "MENTION", state: "OPEN", title: "Liam Foster mentioned you", preview: "@james ^ need it before payroll closes at 5.", channelId: "d_liam", messageId: "m_21", actorId: "u_liam", ts: now - 8 * min, priority: "high" },
+  { id: "i2", kind: "NEEDS_REPLY", state: "OPEN", title: "Ava is waiting on approval", preview: "can you approve the new estimate template before the review?", channelId: "c_general", messageId: "m_4", actorId: "u_ava", ts: now - 45 * min, priority: "normal" },
+  { id: "i3", kind: "SUPPORT_UPDATE", state: "OPEN", title: "Ticket TCK-1042 needs a reply", preview: "Customer replied: 'Still seeing the sync issue on mobile.'", actorId: "u_zoe", ts: now - 25 * min, priority: "urgent" },
+  { id: "i4", kind: "REACTION", state: "OPEN", title: "Noah reacted 🔥 to your message", preview: "Crew 2 wrapped the Henderson job early.", channelId: "c_general", actorId: "u_noah", ts: now - 3 * min, priority: "low" },
+  { id: "i5", kind: "THREAD_REPLY", state: "OPEN", title: "New reply in a thread you're in", preview: "Mia: Added the line-item breakdown you asked for", channelId: "c_general", messageId: "m_4", actorId: "u_mia", ts: now - 29 * min, priority: "normal" },
+  { id: "i6", kind: "MEETING_FOLLOWUP", state: "OPEN", title: "Follow-up: Q3 review action items", preview: "Send revised payment schedule to Acme", ts: now - 2 * hr, dueAt: now + day, priority: "normal" },
+  { id: "i7", kind: "SAVED", state: "OPEN", title: "Saved for later", preview: "SLA: customer must be notified within 15 min of any delay.", channelId: "c_field", messageId: "m_11", ts: now - hr, priority: "low" },
+  { id: "i8", kind: "APP", state: "OPEN", title: "LynkBot digest ready", preview: "Your daily digest: 3 mentions, 2 tickets awaiting reply.", channelId: "d_bot", actorId: "u_bot", ts: now - hr, priority: "low" },
+];
+
+/* ------------------------------ tickets ------------------------------- */
+
+function tmsg(id: string, ticketId: string, authorId: string, minutesAgo: number, body: string): Message {
+  return { id, channelId: `t_${ticketId}`, authorId, ts: now - minutesAgo * min, body, deliveryState: "sent" };
+}
+
+export const tickets: Ticket[] = [
+  {
+    id: "TCK-1042", ref: "TCK-1042", subject: "Mobile app not syncing new leads", requesterId: "u_zoe", assigneeId: "u_me",
+    state: "OPEN", priority: "URGENT", channelId: "c_leads", category: "Sync / Data", createdTs: now - 3 * hr, updatedTs: now - 25 * min,
+    firstResponseDueTs: now - 10 * min, slaBreached: true, tags: ["mobile", "sync", "p1"],
+    messages: [
+      tmsg("tm1", "1042", "u_zoe", 180, "Customer reports new leads aren't appearing on the mobile app after the last update."),
+      tmsg("tm2", "1042", "u_me", 150, "Thanks — can you confirm the app version and device?"),
+      tmsg("tm3", "1042", "u_zoe", 25, "Still seeing the sync issue on mobile. iOS 18, app v1.9.1."),
+    ],
+  },
+  {
+    id: "TCK-1041", ref: "TCK-1041", subject: "Estimate PDF export missing logo", requesterId: "u_mia", assigneeId: "u_me",
+    state: "PENDING", priority: "NORMAL", channelId: "c_estimates", category: "Estimates", createdTs: now - day, updatedTs: now - 4 * hr, tags: ["export", "branding"],
+    messages: [
+      tmsg("tm4", "1041", "u_mia", 1440, "Exported estimates are missing the company logo in the header."),
+      tmsg("tm5", "1041", "u_me", 300, "Reproduced. Fix queued for the next release. Marking pending."),
+    ],
+  },
+  {
+    id: "TCK-1040", ref: "TCK-1040", subject: "Request: SMS notifications for dispatch", requesterId: "u_liam", state: "NEW", priority: "LOW", category: "Feature request", createdTs: now - 2 * hr, updatedTs: now - 2 * hr, tags: ["dispatch", "notifications"],
+    messages: [tmsg("tm6", "1040", "u_liam", 120, "Could we get SMS alerts when a job is reassigned?")],
+  },
+  {
+    id: "TCK-1039", ref: "TCK-1039", subject: "Billing — duplicate charge on invoice 8871", requesterId: "u_sara", assigneeId: "u_ava", state: "RESOLVED", priority: "HIGH", category: "Billing", createdTs: now - 3 * day, updatedTs: now - day, csat: 5, tags: ["billing"],
+    messages: [
+      tmsg("tm7", "1039", "u_sara", 4320, "Client was charged twice on invoice 8871."),
+      tmsg("tm8", "1039", "u_ava", 1500, "Refund processed. Confirmed with the client. Closing out."),
+    ],
+  },
+  {
+    id: "TCK-1038", ref: "TCK-1038", subject: "Territory map tiles not loading", requesterId: "u_noah", assigneeId: "u_me", state: "CLOSED", priority: "NORMAL", category: "Maps", createdTs: now - 5 * day, updatedTs: now - 4 * day, csat: 4, tags: ["maps"],
+    messages: [tmsg("tm9", "1038", "u_noah", 7200, "Map tiles were blank on the territory view. Seems fixed now.")],
+  },
+];
+
+export const availability: AgentAvailability[] = [
+  { userId: "u_me", online: true, activeCount: 2, maxActive: 5, queue: "Tier 1" },
+  { userId: "u_ava", online: true, activeCount: 1, maxActive: 4, queue: "Billing" },
+  { userId: "u_zoe", online: true, activeCount: 3, maxActive: 5, queue: "Success" },
+  { userId: "u_sara", online: false, activeCount: 0, maxActive: 4, queue: "Accounts" },
+];
+
+/* --------------------------- notifications ---------------------------- */
+
+export const notifications: Notification[] = [
+  { id: "n1", kind: "MENTION", title: "Liam Foster", body: "mentioned you in a DM", ts: now - 8 * min, read: false, channelId: "d_liam", messageId: "m_21" },
+  { id: "n2", kind: "SUPPORT_UPDATE", title: "TCK-1042", body: "SLA breached — first response overdue", ts: now - 10 * min, read: false },
+  { id: "n3", kind: "REACTION", title: "Noah Bennett", body: "reacted 🔥 to your message", ts: now - 3 * min, read: false, channelId: "c_general", messageId: "m_7" },
+  { id: "n4", kind: "SYSTEM", title: "LynkBot", body: "Deploy web@1.9.2 shipped to production", ts: now - 2 * hr, read: true },
+];
+
+export function bootstrapPayload(): Bootstrap {
+  return { me, workspace, workspaces, users, sections, channels };
+}
@@ -0,0 +1,291 @@
+import type {
+  InboxItem,
+  InboxState,
+  Message,
+  SearchResult,
+  Ticket,
+  TicketState,
+} from "@lynkd/messaging-inbox-sdk";
+import * as seed from "./data";
+
+/**
+ * In-memory mutable store. Next.js dev/prod route handlers share one Node
+ * process, so a module singleton persists across requests for the session.
+ * This is the ONLY stateful piece of the "backend" — swap it for the IIOS
+ * client and the BFF routes stay identical.
+ */
+class MockStore {
+  users = clone(seed.users);
+  channels = clone(seed.channels);
+  messages = clone(seed.messages);
+  inbox = clone(seed.inbox);
+  tickets = clone(seed.tickets);
+  notifications = clone(seed.notifications);
+  availability = clone(seed.availability);
+  private idc = 10000;
+
+  me() {
+    return this.users.find((u) => u.id === seed.me.id) ?? this.users[0];
+  }
+
+  bootstrap() {
+    return {
+      me: this.me(),
+      workspace: seed.workspace,
+      workspaces: seed.workspaces,
+      users: this.users,
+      sections: seed.sections,
+      channels: this.channels,
+    };
+  }
+
+  addMember(channelId: string, userId: string) {
+    const c = this.channels.find((x) => x.id === channelId);
+    if (c && !c.memberIds.includes(userId)) c.memberIds.push(userId);
+    return c ?? null;
+  }
+
+  removeMember(channelId: string, userId: string) {
+    const c = this.channels.find((x) => x.id === channelId);
+    if (c) c.memberIds = c.memberIds.filter((id) => id !== userId);
+    return c ?? null;
+  }
+
+  markRead(channelId: string) {
+    const c = this.channels.find((x) => x.id === channelId);
+    if (c) {
+      c.unreadCount = 0;
+      c.mentionCount = 0;
+    }
+    return c ?? null;
+  }
+
+  editMessage(messageId: string, body: string): Message | null {
+    const m = this.messages.find((x) => x.id === messageId);
+    if (!m) return null;
+    m.body = body;
+    m.editedTs = Date.now();
+    return m;
+  }
+
+  deleteMessage(messageId: string): boolean {
+    const before = this.messages.length;
+    this.messages = this.messages.filter((m) => m.id !== messageId && m.parentId !== messageId);
+    return this.messages.length !== before;
+  }
+
+  savedMessages(): Message[] {
+    return this.messages.filter((m) => m.isSaved).sort((a, b) => b.ts - a.ts);
+  }
+
+  threadParents(): Message[] {
+    return this.messages.filter((m) => (m.replyCount ?? 0) > 0).sort((a, b) => (b.lastReplyTs ?? b.ts) - (a.lastReplyTs ?? a.ts));
+  }
+
+  setStatus(text: string | undefined, emoji: string | undefined, clearAt?: number) {
+    const me = this.me();
+    me.statusText = text;
+    me.statusEmoji = emoji;
+    me.statusClearAt = clearAt;
+    return me;
+  }
+
+  updateMe(patch: { name?: string; title?: string; avatarColor?: string; avatarUrl?: string | null; presence?: string }) {
+    const me = this.me();
+    if (patch.name !== undefined) me.name = patch.name;
+    if (patch.title !== undefined) me.title = patch.title;
+    if (patch.avatarColor !== undefined) me.avatarColor = patch.avatarColor;
+    if (patch.avatarUrl !== undefined) me.avatarUrl = patch.avatarUrl ?? undefined;
+    if (patch.presence !== undefined) me.presence = patch.presence as any;
+    return me;
+  }
+
+  channelMessages(channelId: string): Message[] {
+    return this.messages
+      .filter((m) => m.channelId === channelId && !m.parentId)
+      .sort((a, b) => a.ts - b.ts);
+  }
+
+  thread(channelId: string, parentId: string) {
+    const parent = this.messages.find((m) => m.id === parentId) ?? null;
+    const replies = this.messages
+      .filter((m) => m.parentId === parentId)
+      .sort((a, b) => a.ts - b.ts);
+    return { parent, replies };
+  }
+
+  send(
+    channelId: string,
+    body: string,
+    opts: { parentId?: string; scheduledFor?: number; attachments?: any[]; threadRootId?: string | null } = {},
+  ): Message {
+    const msg: Message = {
+      id: `m_new_${this.idc++}`,
+      channelId,
+      authorId: seed.me.id,
+      ts: Date.now(),
+      body,
+      reactions: [],
+      deliveryState: "sent",
+      parentId: opts.parentId ?? null,
+      scheduledFor: opts.scheduledFor,
+      attachments: opts.attachments && opts.attachments.length ? opts.attachments : undefined,
+      threadRootId: opts.threadRootId ?? undefined,
+    };
+    this.messages.push(msg);
+    if (opts.parentId) {
+      const parent = this.messages.find((m) => m.id === opts.parentId);
+      if (parent) {
+        parent.replyCount = (parent.replyCount ?? 0) + 1;
+        parent.lastReplyTs = msg.ts;
+        parent.replyUserIds = Array.from(new Set([...(parent.replyUserIds ?? []), seed.me.id]));
+      }
+    }
+    const ch = this.channels.find((c) => c.id === channelId);
+    if (ch) ch.lastActivityTs = msg.ts;
+    return msg;
+  }
+
+  createChannel(input: { name: string; kind?: string; topic?: string; memberIds?: string[] }) {
+    const kind = (input.kind as any) || "channel";
+    const isDm = kind === "dm" || kind === "group_dm";
+    const id = `${isDm ? "d" : "c"}_new_${this.idc++}`;
+    const channel: any = {
+      id,
+      kind,
+      name: input.name.replace(/^#/, "").trim() || "new-channel",
+      topic: input.topic,
+      memberIds: Array.from(new Set([seed.me.id, ...(input.memberIds ?? [])])),
+      sectionId: isDm ? "dms" : "channels",
+      unreadCount: 0,
+      lastActivityTs: Date.now(),
+    };
+    this.channels.push(channel);
+    return channel;
+  }
+
+  react(messageId: string, emoji: string): Message | null {
+    const msg = this.messages.find((m) => m.id === messageId);
+    if (!msg) return null;
+    msg.reactions = msg.reactions ?? [];
+    const r = msg.reactions.find((x) => x.emoji === emoji);
+    const uid = seed.me.id;
+    if (r) {
+      if (r.userIds.includes(uid)) {
+        r.userIds = r.userIds.filter((id) => id !== uid);
+        if (r.userIds.length === 0) msg.reactions = msg.reactions.filter((x) => x.emoji !== emoji);
+      } else {
+        r.userIds.push(uid);
+      }
+    } else {
+      msg.reactions.push({ emoji, userIds: [uid] });
+    }
+    return msg;
+  }
+
+  pin(messageId: string): Message | null {
+    const msg = this.messages.find((m) => m.id === messageId);
+    if (!msg) return null;
+    msg.isPinned = !msg.isPinned;
+    return msg;
+  }
+
+  save(messageId: string): Message | null {
+    const msg = this.messages.find((m) => m.id === messageId);
+    if (!msg) return null;
+    msg.isSaved = !msg.isSaved;
+    return msg;
+  }
+
+  listInbox(state?: InboxState): InboxItem[] {
+    const s = state ?? "OPEN";
+    return this.inbox.filter((i) => i.state === s).sort((a, b) => b.ts - a.ts);
+  }
+
+  patchInbox(id: string, state: InboxState): InboxItem | null {
+    const item = this.inbox.find((i) => i.id === id);
+    if (!item) return null;
+    item.state = state;
+    return item;
+  }
+
+  listTickets(scope?: string): Ticket[] {
+    let list = this.tickets;
+    if (scope === "mine") list = list.filter((t) => t.requesterId === seed.me.id || t.assigneeId === seed.me.id);
+    if (scope === "assigned") list = list.filter((t) => t.assigneeId === seed.me.id);
+    return [...list].sort((a, b) => b.updatedTs - a.updatedTs);
+  }
+
+  getTicket(id: string): Ticket | null {
+    return this.tickets.find((t) => t.id === id) ?? null;
+  }
+
+  patchTicket(id: string, state: TicketState): Ticket | null {
+    const t = this.tickets.find((x) => x.id === id);
+    if (!t) return null;
+    t.state = state;
+    t.updatedTs = Date.now();
+    if (state === "RESOLVED" || state === "CLOSED") t.slaBreached = false;
+    return t;
+  }
+
+  replyTicket(id: string, body: string): Ticket | null {
+    const t = this.tickets.find((x) => x.id === id);
+    if (!t) return null;
+    t.messages = t.messages ?? [];
+    t.messages.push({
+      id: `tm_new_${this.idc++}`,
+      channelId: `t_${id}`,
+      authorId: seed.me.id,
+      ts: Date.now(),
+      body,
+      deliveryState: "sent",
+    });
+    t.updatedTs = Date.now();
+    if (t.state === "NEW") t.state = "OPEN";
+    t.slaBreached = false;
+    return t;
+  }
+
+  search(q: string): SearchResult[] {
+    const query = q.toLowerCase().trim();
+    if (!query) return [];
+    const out: SearchResult[] = [];
+    for (const c of this.channels) {
+      if (c.name.toLowerCase().includes(query) || c.topic?.toLowerCase().includes(query)) {
+        out.push({ id: c.id, type: "channel", title: c.kind === "channel" ? `#${c.name}` : c.name, subtitle: c.topic, channelId: c.id });
+      }
+    }
+    for (const u of this.users) {
+      if (u.name.toLowerCase().includes(query) || u.handle.includes(query)) {
+        out.push({ id: u.id, type: "person", title: u.name, subtitle: u.title });
+      }
+    }
+    for (const msg of this.messages) {
+      if (msg.body.toLowerCase().includes(query)) {
+        out.push({ id: msg.id, type: "message", title: msg.body.slice(0, 80), subtitle: `in ${this.channelLabel(msg.channelId)}`, channelId: msg.channelId, ts: msg.ts, parentId: msg.parentId ?? undefined });
+      }
+    }
+    for (const t of this.tickets) {
+      if (t.subject.toLowerCase().includes(query) || t.ref.toLowerCase().includes(query)) {
+        out.push({ id: t.id, type: "ticket", title: `${t.ref} · ${t.subject}`, subtitle: t.state });
+      }
+    }
+    return out.slice(0, 20);
+  }
+
+  private channelLabel(id: string): string {
+    const c = this.channels.find((x) => x.id === id);
+    if (!c) return "conversation";
+    return c.kind === "channel" || c.kind === "private" ? `#${c.name}` : c.name;
+  }
+}
+
+function clone<T>(v: T): T {
+  return JSON.parse(JSON.stringify(v));
+}
+
+// preserve the singleton across HMR reloads in dev (bump the key when the
+// store's shape/methods change so HMR rebuilds it instead of reusing a stale one)
+const g = globalThis as unknown as { __lynkdStore_v3?: MockStore };
+export const store = g.__lynkdStore_v3 ?? (g.__lynkdStore_v3 = new MockStore());