import type {
  AgentAvailability,
  Bootstrap,
  Channel,
  InboxItem,
  Message,
  Notification,
  SidebarSection,
  Ticket,
  User,
  Workspace,
} from "@lynkd/messaging-inbox-sdk";

const now = Date.now();
const min = 60_000;
const hr = 60 * min;
const day = 24 * hr;

/* ------------------------------- users -------------------------------- */

export const users: User[] = [
  { id: "u_me", name: "James Carter", handle: "james", avatarText: "JC", avatarColor: "#FDA913", title: "Property Owner", presence: "active", statusEmoji: "🏗️", statusText: "On site — Territory 4", timezone: "America/Chicago", localTime: "9:41 AM", email: "james@lynkedup.pro", pronouns: "he/him" },
  { id: "u_ava", name: "Ava Mitchell", handle: "ava", avatarText: "AM", avatarColor: "#5b9dff", title: "Ops Lead", presence: "active", statusText: "In a meeting", timezone: "America/New_York" },
  { id: "u_noah", name: "Noah Bennett", handle: "noah", avatarText: "NB", avatarColor: "#3ecf8e", title: "Field Supervisor", presence: "away", timezone: "America/Chicago" },
  { id: "u_mia", name: "Mia Torres", handle: "mia", avatarText: "MT", avatarColor: "#bb98ff", title: "Estimator", presence: "active", statusEmoji: "📐", timezone: "America/Denver" },
  { id: "u_liam", name: "Liam Foster", handle: "liam", avatarText: "LF", avatarColor: "#ff9f66", title: "Dispatch", presence: "dnd", statusText: "Heads-down", timezone: "America/Chicago" },
  { id: "u_zoe", name: "Zoe Nguyen", handle: "zoe", avatarText: "ZN", avatarColor: "#f2555a", title: "Customer Success", presence: "active", timezone: "America/Los_Angeles" },
  { id: "u_ethan", name: "Ethan Cole", handle: "ethan", avatarText: "EC", avatarColor: "#54e7ff", title: "Subcontractor", presence: "offline", timezone: "America/Chicago" },
  { id: "u_sara", name: "Sara Khan", handle: "sara", avatarText: "SK", avatarColor: "#f5b544", title: "Account Manager", presence: "active", timezone: "America/New_York" },
  { id: "u_bot", name: "LynkBot", handle: "lynkbot", avatarText: "LB", avatarColor: "#8c8c94", title: "Automation", presence: "active", isBot: true },
];

export const me = users[0];

export const workspace: Workspace = {
  id: "ws_lynkd",
  name: "LynkedUp Pro",
  initials: "LP",
  accent: "#FDA913",
  plan: "Business+",
};

export const workspaces: Workspace[] = [
  workspace,
  { id: "ws_storm", name: "Storm Response", initials: "SR", accent: "#5b9dff", plan: "Pro" },
  { id: "ws_hq", name: "LynkedUp HQ", initials: "HQ", accent: "#3ecf8e", plan: "Enterprise" },
];

/* ------------------------------ sections ------------------------------ */

export const sections: SidebarSection[] = [
  { id: "starred", label: "Starred", collapsible: true },
  { id: "channels", label: "Channels", collapsible: true },
  { id: "dms", label: "Direct messages", collapsible: true },
];

/* ------------------------------ channels ------------------------------ */

export const channels: Channel[] = [
  { id: "c_general", kind: "channel", name: "general", topic: "Company-wide announcements and work-based matters", memberIds: ["u_me", "u_ava", "u_noah", "u_mia", "u_liam", "u_zoe", "u_sara", "u_bot"], isStarred: true, sectionId: "starred", unreadCount: 3, mentionCount: 1, lastActivityTs: now - 4 * min },
  { id: "c_field", kind: "channel", name: "field-ops", topic: "Crews, schedules, and on-site coordination", memberIds: ["u_me", "u_noah", "u_liam", "u_ethan"], isStarred: true, sectionId: "starred", unreadCount: 7, lastActivityTs: now - 12 * min },
  { id: "c_leads", kind: "channel", name: "leads-pipeline", topic: "New leads and verification queue", memberIds: ["u_me", "u_ava", "u_sara", "u_zoe"], sectionId: "channels", unreadCount: 0, lastActivityTs: now - 2 * hr },
  { id: "c_estimates", kind: "channel", name: "estimates", topic: "ProCanvas estimates & approvals", memberIds: ["u_me", "u_mia", "u_ava"], sectionId: "channels", unreadCount: 2, lastActivityTs: now - 40 * min },
  { id: "c_storm", kind: "channel", name: "storm-intel", topic: "Weather events & rapid dispatch", memberIds: ["u_me", "u_liam", "u_noah", "u_bot"], sectionId: "channels", unreadCount: 0, lastActivityTs: now - 5 * hr },
  { id: "c_random", kind: "channel", name: "random", topic: "Non-work banter", memberIds: ["u_me", "u_ava", "u_noah", "u_mia", "u_zoe"], sectionId: "channels", isMuted: true, unreadCount: 0, lastActivityTs: now - day },
  { id: "c_partners", kind: "channel", name: "acme-partners", topic: "Shared with Acme Roofing", memberIds: ["u_me", "u_sara", "u_ethan"], sectionId: "channels", external: true, unreadCount: 1, lastActivityTs: now - 3 * hr },
  { id: "c_private", kind: "private", name: "leadership", topic: "Leadership only", memberIds: ["u_me", "u_ava", "u_sara"], sectionId: "channels", unreadCount: 0, lastActivityTs: now - 6 * hr },
  // DMs
  { id: "d_ava", kind: "dm", name: "Ava Mitchell", memberIds: ["u_me", "u_ava"], sectionId: "dms", unreadCount: 0, mentionCount: 0, lastActivityTs: now - 20 * min },
  { id: "d_liam", kind: "dm", name: "Liam Foster", memberIds: ["u_me", "u_liam"], sectionId: "dms", unreadCount: 2, mentionCount: 2, lastActivityTs: now - 8 * min },
  { id: "d_bot", kind: "dm", name: "LynkBot", memberIds: ["u_me", "u_bot"], sectionId: "dms", unreadCount: 0, lastActivityTs: now - hr },
  { id: "g_crew", kind: "group_dm", name: "Noah, Mia, Zoe", memberIds: ["u_me", "u_noah", "u_mia", "u_zoe"], sectionId: "dms", unreadCount: 0, lastActivityTs: now - 90 * min },
];

/* ------------------------------ messages ------------------------------ */

let seq = 1;
function m(
  channelId: string,
  authorId: string,
  minutesAgo: number,
  body: string,
  extra: Partial<Message> = {},
): Message {
  return {
    id: `m_${seq++}`,
    channelId,
    authorId,
    ts: now - minutesAgo * min,
    body,
    reactions: [],
    deliveryState: "sent",
    ...extra,
  };
}

export const messages: Message[] = [
  // #general
  m("c_general", "u_ava", 190, "Morning team 👋 Reminder: Q3 territory review is Thursday 10am CT. Agenda in the canvas."),
  m("c_general", "u_sara", 180, "Thanks Ava. I'll add the Acme renewal numbers.", { reactions: [{ emoji: "🙌", userIds: ["u_ava", "u_me"] }] }),
  m("c_general", "u_bot", 120, "Deploy `web@1.9.2` shipped to production. 0 errors in the last hour.", { systemEvent: undefined, reactions: [{ emoji: "🚀", userIds: ["u_me", "u_noah", "u_mia"] }] }),
  m("c_general", "u_ava", 45, "@james can you approve the new estimate template before the review?", { mentions: ["u_me"], replyCount: 2, replyUserIds: ["u_me", "u_mia"], lastReplyTs: now - 30 * min }),
  m("c_general", "u_me", 30, "On it — reviewing now. Looks solid.", { parentId: "m_4" }),
  m("c_general", "u_mia", 29, "Added the line-item breakdown you asked for 📐", { parentId: "m_4" }),
  m("c_general", "u_noah", 4, "Crew 2 wrapped the Henderson job early. Photos uploaded.", { attachments: [{ id: "a1", kind: "image", name: "henderson-roof.jpg", sizeLabel: "2.4 MB", previewColor: "#2d3a2f" }], reactions: [{ emoji: "🔥", userIds: ["u_me"] }, { emoji: "👏", userIds: ["u_ava", "u_sara"] }] }),

  // #field-ops
  m("c_field", "u_liam", 300, "Dispatch board for today is set. 6 jobs, 3 crews."),
  m("c_field", "u_noah", 240, "Copy. Crew 1 starting at the Willow St property."),
  m("c_field", "u_ethan", 60, "Running 20 min late to the 2pm — traffic on I-35.", { reactions: [{ emoji: "👍", userIds: ["u_liam"] }] }),
  m("c_field", "u_liam", 40, "No problem, pushed the window. Customer notified.", { blocks: [{ type: "callout", text: "SLA: customer must be notified within 15 min of any delay." }] }),
  m("c_field", "u_noah", 12, "Weather alert incoming for Sector 4 — see #storm-intel.", { mentions: [], reactions: [] }),

  // #estimates
  m("c_estimates", "u_mia", 120, "Uploaded 3 new estimates for review.", { attachments: [{ id: "a2", kind: "file", name: "estimate-4471.pdf", sizeLabel: "180 KB", previewColor: "#3a2f2d" }] }),
  m("c_estimates", "u_ava", 40, "Approved 4471 and 4472. 4473 needs a material adjustment.", { reactions: [{ emoji: "✅", userIds: ["u_mia"] }] }),

  // #leads-pipeline
  m("c_leads", "u_zoe", 200, "12 new leads from the storm campaign overnight 🌩️"),
  m("c_leads", "u_sara", 150, "Verified 8 of them. 4 flagged for manual review.", { blocks: [{ type: "bullet", items: ["Verified: 8", "Manual review: 4", "Duplicate: 0"] }] }),

  // #storm-intel
  m("c_storm", "u_bot", 300, "⚠️ NWS: Severe thunderstorm watch for Sector 4 until 6pm CT. Hail up to 1in possible."),
  m("c_storm", "u_liam", 290, "Rerouting crews away from Sector 4. Safety first."),

  // #acme-partners (external)
  m("c_partners", "u_ethan", 180, "Hi team — Acme here. We can take the overflow inspections this week.", { reactions: [{ emoji: "🤝", userIds: ["u_me", "u_sara"] }] }),

  // DM with Liam
  m("d_liam", "u_liam", 12, "Hey James — can you sign off on the overtime for crew 2?"),
  m("d_liam", "u_liam", 8, "@james ^ need it before payroll closes at 5.", { mentions: ["u_me"] }),

  // DM with Ava
  m("d_ava", "u_ava", 60, "Sending the review deck over in a few."),
  m("d_ava", "u_me", 20, "Perfect, thanks!"),

  // DM with bot
  m("d_bot", "u_bot", 60, "Your daily digest: 3 mentions, 2 tickets awaiting reply, 1 estimate pending approval.", { blocks: [{ type: "bullet", items: ["3 mentions across #general, #field-ops", "2 support tickets need a reply", "Estimate 4473 pending approval"] }] }),

  // group DM
  m("g_crew", "u_zoe", 100, "Team lunch Friday? 🍕"),
  m("g_crew", "u_mia", 95, "I'm in!", { reactions: [{ emoji: "🍕", userIds: ["u_zoe", "u_noah"] }] }),
];

/* ------------------------------- inbox -------------------------------- */

export const inbox: InboxItem[] = [
  { id: "i1", kind: "MENTION", state: "OPEN", title: "Liam Foster mentioned you", preview: "@james ^ need it before payroll closes at 5.", channelId: "d_liam", messageId: "m_21", actorId: "u_liam", ts: now - 8 * min, priority: "high" },
  { id: "i2", kind: "NEEDS_REPLY", state: "OPEN", title: "Ava is waiting on approval", preview: "can you approve the new estimate template before the review?", channelId: "c_general", messageId: "m_4", actorId: "u_ava", ts: now - 45 * min, priority: "normal" },
  { id: "i3", kind: "SUPPORT_UPDATE", state: "OPEN", title: "Ticket TCK-1042 needs a reply", preview: "Customer replied: 'Still seeing the sync issue on mobile.'", actorId: "u_zoe", ts: now - 25 * min, priority: "urgent" },
  { id: "i4", kind: "REACTION", state: "OPEN", title: "Noah reacted 🔥 to your message", preview: "Crew 2 wrapped the Henderson job early.", channelId: "c_general", actorId: "u_noah", ts: now - 3 * min, priority: "low" },
  { id: "i5", kind: "THREAD_REPLY", state: "OPEN", title: "New reply in a thread you're in", preview: "Mia: Added the line-item breakdown you asked for", channelId: "c_general", messageId: "m_4", actorId: "u_mia", ts: now - 29 * min, priority: "normal" },
  { id: "i6", kind: "MEETING_FOLLOWUP", state: "OPEN", title: "Follow-up: Q3 review action items", preview: "Send revised payment schedule to Acme", ts: now - 2 * hr, dueAt: now + day, priority: "normal" },
  { id: "i7", kind: "SAVED", state: "OPEN", title: "Saved for later", preview: "SLA: customer must be notified within 15 min of any delay.", channelId: "c_field", messageId: "m_11", ts: now - hr, priority: "low" },
  { id: "i8", kind: "APP", state: "OPEN", title: "LynkBot digest ready", preview: "Your daily digest: 3 mentions, 2 tickets awaiting reply.", channelId: "d_bot", actorId: "u_bot", ts: now - hr, priority: "low" },
];

/* ------------------------------ tickets ------------------------------- */

function tmsg(id: string, ticketId: string, authorId: string, minutesAgo: number, body: string): Message {
  return { id, channelId: `t_${ticketId}`, authorId, ts: now - minutesAgo * min, body, deliveryState: "sent" };
}

export const tickets: Ticket[] = [
  {
    id: "TCK-1042", ref: "TCK-1042", subject: "Mobile app not syncing new leads", requesterId: "u_zoe", assigneeId: "u_me",
    state: "OPEN", priority: "URGENT", channelId: "c_leads", category: "Sync / Data", createdTs: now - 3 * hr, updatedTs: now - 25 * min,
    firstResponseDueTs: now - 10 * min, slaBreached: true, tags: ["mobile", "sync", "p1"],
    messages: [
      tmsg("tm1", "1042", "u_zoe", 180, "Customer reports new leads aren't appearing on the mobile app after the last update."),
      tmsg("tm2", "1042", "u_me", 150, "Thanks — can you confirm the app version and device?"),
      tmsg("tm3", "1042", "u_zoe", 25, "Still seeing the sync issue on mobile. iOS 18, app v1.9.1."),
    ],
  },
  {
    id: "TCK-1041", ref: "TCK-1041", subject: "Estimate PDF export missing logo", requesterId: "u_mia", assigneeId: "u_me",
    state: "PENDING", priority: "NORMAL", channelId: "c_estimates", category: "Estimates", createdTs: now - day, updatedTs: now - 4 * hr, tags: ["export", "branding"],
    messages: [
      tmsg("tm4", "1041", "u_mia", 1440, "Exported estimates are missing the company logo in the header."),
      tmsg("tm5", "1041", "u_me", 300, "Reproduced. Fix queued for the next release. Marking pending."),
    ],
  },
  {
    id: "TCK-1040", ref: "TCK-1040", subject: "Request: SMS notifications for dispatch", requesterId: "u_liam", state: "NEW", priority: "LOW", category: "Feature request", createdTs: now - 2 * hr, updatedTs: now - 2 * hr, tags: ["dispatch", "notifications"],
    messages: [tmsg("tm6", "1040", "u_liam", 120, "Could we get SMS alerts when a job is reassigned?")],
  },
  {
    id: "TCK-1039", ref: "TCK-1039", subject: "Billing — duplicate charge on invoice 8871", requesterId: "u_sara", assigneeId: "u_ava", state: "RESOLVED", priority: "HIGH", category: "Billing", createdTs: now - 3 * day, updatedTs: now - day, csat: 5, tags: ["billing"],
    messages: [
      tmsg("tm7", "1039", "u_sara", 4320, "Client was charged twice on invoice 8871."),
      tmsg("tm8", "1039", "u_ava", 1500, "Refund processed. Confirmed with the client. Closing out."),
    ],
  },
  {
    id: "TCK-1038", ref: "TCK-1038", subject: "Territory map tiles not loading", requesterId: "u_noah", assigneeId: "u_me", state: "CLOSED", priority: "NORMAL", category: "Maps", createdTs: now - 5 * day, updatedTs: now - 4 * day, csat: 4, tags: ["maps"],
    messages: [tmsg("tm9", "1038", "u_noah", 7200, "Map tiles were blank on the territory view. Seems fixed now.")],
  },
];

export const availability: AgentAvailability[] = [
  { userId: "u_me", online: true, activeCount: 2, maxActive: 5, queue: "Tier 1" },
  { userId: "u_ava", online: true, activeCount: 1, maxActive: 4, queue: "Billing" },
  { userId: "u_zoe", online: true, activeCount: 3, maxActive: 5, queue: "Success" },
  { userId: "u_sara", online: false, activeCount: 0, maxActive: 4, queue: "Accounts" },
];

/* --------------------------- notifications ---------------------------- */

export const notifications: Notification[] = [
  { id: "n1", kind: "MENTION", title: "Liam Foster", body: "mentioned you in a DM", ts: now - 8 * min, read: false, channelId: "d_liam", messageId: "m_21" },
  { id: "n2", kind: "SUPPORT_UPDATE", title: "TCK-1042", body: "SLA breached — first response overdue", ts: now - 10 * min, read: false },
  { id: "n3", kind: "REACTION", title: "Noah Bennett", body: "reacted 🔥 to your message", ts: now - 3 * min, read: false, channelId: "c_general", messageId: "m_7" },
  { id: "n4", kind: "SYSTEM", title: "LynkBot", body: "Deploy web@1.9.2 shipped to production", ts: now - 2 * hr, read: true },
];

export function bootstrapPayload(): Bootstrap {
  return { me, workspace, workspaces, users, sections, channels };
}