feat: P4.6 agent demo + escalate button + support seed/smoke (P4 complete)

apps/agent-demo (Vite): agent sets AVAILABLE, sees assigned tickets, opens the thread, replies. message-demo customer pane gains 'escalate to support' (via SupportProvider/useEscalate). seed-support + smoke-support prove the loop: escalate -> auto-assign -> agent reply -> customer receives. 45 tests; realtime/ inbox/support smokes all pass; both demos build. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
2026-07-01 12:09:29 +05:30
parent c53258c8eb
commit 7441d0ec36
11 changed files with 309 additions and 3 deletions
@@ -0,0 +1,12 @@
+<!doctype html>
+<html lang="en">
+  <head>
+    <meta charset="utf-8" />
+    <meta name="viewport" content="width=device-width, initial-scale=1" />
+    <title>IIOS P4 — Agent Demo</title>
+  </head>
+  <body>
+    <div id="root"></div>
+    <script type="module" src="/src/main.tsx"></script>
+  </body>
+</html>
@@ -0,0 +1,24 @@
+{
+  "name": "agent-demo",
+  "version": "0.0.0",
+  "private": true,
+  "type": "module",
+  "scripts": {
+    "dev": "vite --port 5174",
+    "build": "vite build"
+  },
+  "dependencies": {
+    "@insignia/iios-kernel-client": "workspace:*",
+    "@insignia/iios-message-web": "workspace:*",
+    "@insignia/iios-support-web": "workspace:*",
+    "react": "^19.0.0",
+    "react-dom": "^19.0.0"
+  },
+  "devDependencies": {
+    "@types/react": "^19.0.0",
+    "@types/react-dom": "^19.0.0",
+    "@vitejs/plugin-react": "^4.3.4",
+    "typescript": "^5.7.3",
+    "vite": "^6.0.7"
+  }
+}
@@ -0,0 +1,106 @@
+import { useEffect, useState } from 'react';
+import {
+  SupportProvider,
+  useAssignedTickets,
+  useAvailability,
+  useThread,
+  useMessages,
+  type Ticket,
+} from '@insignia/iios-support-web';
+
+const SERVICE = 'http://localhost:3200';
+const APP_ID = 'portal-demo';
+const AGENT_ID = 'agent1';
+
+async function devToken(userId: string): Promise<string> {
+  const r = await fetch(`${SERVICE}/v1/dev/token`, {
+    method: 'POST',
+    headers: { 'content-type': 'application/json' },
+    body: JSON.stringify({ appId: APP_ID, userId, name: userId }),
+  });
+  if (!r.ok) throw new Error(`devToken ${r.status} (service running with IIOS_DEV_TOKENS=1?)`);
+  return ((await r.json()) as { token: string }).token;
+}
+
+function AgentChat({ threadId }: { threadId: string }) {
+  const { open } = useThread();
+  useEffect(() => {
+    void open(threadId);
+    // eslint-disable-next-line react-hooks/exhaustive-deps
+  }, [threadId]);
+  const { messages, send } = useMessages(threadId);
+  const [text, setText] = useState('');
+  return (
+    <div style={{ flex: 1, padding: 12, fontFamily: 'sans-serif' }}>
+      <h3 style={{ marginTop: 0 }}>Thread {threadId.slice(0, 8)}</h3>
+      <div style={{ height: 280, overflow: 'auto', background: '#fafafa', padding: 8 }}>
+        {messages.map((m) => (
+          <div key={m.id} style={{ padding: '2px 0' }}>
+            <b>{m.senderActorId.slice(0, 6)}:</b> {m.content}
+          </div>
+        ))}
+      </div>
+      <input
+        value={text}
+        placeholder="reply as agent + Enter"
+        style={{ width: '100%', padding: 6, marginTop: 8 }}
+        onChange={(e) => setText(e.target.value)}
+        onKeyDown={(e) => {
+          if (e.key === 'Enter' && text.trim()) {
+            void send(text.trim());
+            setText('');
+          }
+        }}
+      />
+    </div>
+  );
+}
+
+function AgentInner() {
+  const setAvailability = useAvailability();
+  const { tickets } = useAssignedTickets();
+  const [threadId, setThreadId] = useState<string | null>(null);
+
+  useEffect(() => {
+    void setAvailability('AVAILABLE');
+    // eslint-disable-next-line react-hooks/exhaustive-deps
+  }, []);
+
+  return (
+    <div style={{ display: 'flex', fontFamily: 'sans-serif' }}>
+      <div style={{ width: 240, borderRight: '1px solid #ddd', padding: 12 }}>
+        <b>Assigned tickets ({tickets.length})</b>
+        {tickets.length === 0 && <div style={{ color: '#999', marginTop: 6 }}>waiting for escalations…</div>}
+        {tickets.map((t: Ticket) => {
+          const tid = t.threadLinks?.[0]?.threadId ?? null;
+          return (
+            <div key={t.id} style={{ padding: '6px 0', borderBottom: '1px solid #eee' }}>
+              <div style={{ fontWeight: 600 }}>{t.subject}</div>
+              <div style={{ color: '#999' }}>{t.state}</div>
+              <button disabled={!tid} onClick={() => setThreadId(tid)}>
+                open thread
+              </button>
+            </div>
+          );
+        })}
+      </div>
+      {threadId ? <AgentChat threadId={threadId} /> : <div style={{ flex: 1, padding: 12 }}>Select a ticket.</div>}
+    </div>
+  );
+}
+
+export function App() {
+  const [token, setToken] = useState<string | null>(null);
+  useEffect(() => {
+    void devToken(AGENT_ID).then(setToken);
+  }, []);
+  if (!token) return <div style={{ padding: 16, fontFamily: 'sans-serif' }}>loading agent…</div>;
+  return (
+    <div style={{ padding: 16 }}>
+      <h2 style={{ fontFamily: 'sans-serif' }}>IIOS P4 — Agent Dashboard ({AGENT_ID})</h2>
+      <SupportProvider serviceUrl={SERVICE} token={token}>
+        <AgentInner />
+      </SupportProvider>
+    </div>
+  );
+}
@@ -0,0 +1,5 @@
+import { createRoot } from 'react-dom/client';
+import { App } from './App';
+
+const el = document.getElementById('root');
+if (el) createRoot(el).render(<App />);
@@ -0,0 +1,12 @@
+{
+  "extends": "../../tsconfig.base.json",
+  "compilerOptions": {
+    "module": "ESNext",
+    "moduleResolution": "bundler",
+    "lib": ["ES2022", "DOM"],
+    "jsx": "react-jsx",
+    "types": ["react", "react-dom"],
+    "noEmit": true
+  },
+  "include": ["src/**/*.ts", "src/**/*.tsx"]
+}
@@ -0,0 +1,7 @@
+import { defineConfig } from 'vite';
+import react from '@vitejs/plugin-react';
+
+export default defineConfig({
+  plugins: [react()],
+  server: { port: 5174 },
+});
@@ -11,6 +11,7 @@
    "@insignia/iios-kernel-client": "workspace:*",
    "@insignia/iios-message-web": "workspace:*",
    "@insignia/iios-inbox-web": "workspace:*",
+    "@insignia/iios-support-web": "workspace:*",
    "react": "^19.0.0",
    "react-dom": "^19.0.0"
  },
@@ -1,6 +1,7 @@
 import { useEffect, useState } from 'react';
-import { MessageProvider, useThread, useMessages } from '@insignia/iios-message-web';
+import { useThread, useMessages } from '@insignia/iios-message-web';
 import { InboxProvider, useInbox } from '@insignia/iios-inbox-web';
+import { SupportProvider, useEscalate } from '@insignia/iios-support-web';

 const SERVICE = 'http://localhost:3200';
 const APP_ID = 'portal-demo';
@@ -43,6 +44,7 @@ function ChatInner({
  }, [threadId]);

  const { messages, send, typing, typingUsers, markRead, reads } = useMessages(tid);
+  const escalate = useEscalate();

  return (
    <div style={{ flex: 1, border: '1px solid #ccc', borderRadius: 8, padding: 12, margin: 8, fontFamily: 'sans-serif' }}>
@@ -80,6 +82,15 @@ function ChatInner({
      >
        mark last read
      </button>
+      <button
+        style={{ marginTop: 8, marginLeft: 4 }}
+        disabled={!tid}
+        onClick={() => {
+          if (tid) void escalate(tid, 'Support request');
+        }}
+      >
+        escalate to support
+      </button>
    </div>
  );
 }
@@ -109,9 +120,9 @@ function Pane(props: { token: string | null; label: string; threadId: string | n
      <InboxProvider serviceUrl={SERVICE} token={props.token}>
        <InboxSidebar />
      </InboxProvider>
-      <MessageProvider serviceUrl={SERVICE} token={props.token}>
+      <SupportProvider serviceUrl={SERVICE} token={props.token}>
        <ChatInner label={props.label} threadId={props.threadId} onCreated={props.onCreated} />
-      </MessageProvider>
+      </SupportProvider>
    </div>
  );
 }