feat: P4.6 agent demo + escalate button + support seed/smoke (P4 complete)

apps/agent-demo (Vite): agent sets AVAILABLE, sees assigned tickets, opens the thread, replies. message-demo customer pane gains 'escalate to support' (via SupportProvider/useEscalate). seed-support + smoke-support prove the loop: escalate -> auto-assign -> agent reply -> customer receives. 45 tests; realtime/ inbox/support smokes all pass; both demos build. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
2026-07-01 12:09:29 +05:30
parent c53258c8eb
commit 7441d0ec36
11 changed files with 309 additions and 3 deletions
@@ -0,0 +1,25 @@
+// Seed a support queue + one available agent. Run against a running service.
+import 'dotenv/config';
+import jwt from 'jsonwebtoken';
+
+const SERVICE = process.env.SMOKE_URL ?? 'http://localhost:3200';
+const APP_ID = 'portal-demo';
+const SECRET = JSON.parse(process.env.APP_SECRETS ?? '{"portal-demo":"dev-secret"}')[APP_ID];
+const sign = (u) => jwt.sign({ sub: u, name: u, appId: APP_ID, orgId: `org_${APP_ID}` }, SECRET, { algorithm: 'HS256', expiresIn: '2h' });
+
+async function api(path, method, token, body) {
+  const r = await fetch(`${SERVICE}${path}`, {
+    method,
+    headers: { 'content-type': 'application/json', authorization: `Bearer ${token}` },
+    body: body ? JSON.stringify(body) : undefined,
+  });
+  if (!r.ok) throw new Error(`${method} ${path} → ${r.status}`);
+  return r.json();
+}
+
+const agentToken = sign(process.env.AGENT_ID ?? 'agent1');
+const queue = await api('/v1/support/queues', 'POST', agentToken, { name: 'Support' });
+await api(`/v1/support/queues/${queue.id}/members`, 'POST', agentToken);
+await api('/v1/support/members/me/availability', 'PATCH', agentToken, { state: 'AVAILABLE' });
+console.log(`seeded queue ${queue.id}; agent AVAILABLE`);
+process.exit(0);