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fix(support): agent-demo self-seeds (join default queue + go online); tickets always get a queue

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Root cause of 'waiting for escalations': no queue/membership meant tickets were
never assigned. Now: createTicket find-or-creates a default queue; new joinDefault
endpoint + useGoOnline hook; agent-demo joins+goes-AVAILABLE on load (assignPending
picks up any waiting ticket). smoke-support self-seeds (no seed script needed).
Also: vitest singleFork to end cross-file DB races (45 tests deterministic).

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
This commit is contained in:
Maaz Ahamed
2026-07-01 12:39:14 +05:30
parent eb04becc57
commit 9c6e2c76e8
9 changed files with 49 additions and 8 deletions
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packages/iios-service/scripts/smoke-support.mjs
+7 -1
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@@ -36,10 +36,16 @@ function waitForMessage(socket, pred, ms = 6000) {
}
const custToken = sign('cust');
const agentId = process.env.AGENT_ID ?? 'agent1';
const agentToken = sign(agentId);
const cust = connect('cust');
const agent = connect(process.env.AGENT_ID ?? 'agent1');
const agent = connect(agentId);
try {
// Agent self-seeds exactly like the agent-demo does (join default queue + go online).
await api('/v1/support/agents/me/join', 'POST', agentToken);
await api('/v1/support/members/me/availability', 'PATCH', agentToken, { state: 'AVAILABLE' });
const { threadId } = await cust.emitWithAck('open_thread', {});
await cust.emitWithAck('send_message', { threadId, content: 'my payment failed' });