feat: P4.4 support REST (tickets/escalate/callbacks/queue admin) + kernel-client methods

8 routes under /v1/support (session-auth). RestClient gains createTicket/escalate/ listTickets/patchTicket/requestCallback/createQueue/joinQueue/setAvailability + Ticket/CallbackRequest types. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
2026-07-01 11:58:52 +05:30
parent 859124914c
commit e9e61b52bc
5 changed files with 188 additions and 1 deletions
@@ -0,0 +1,35 @@
+import { IsIn, IsOptional, IsString } from 'class-validator';
+
+const PRIORITIES = ['P0', 'P1', 'P2', 'P3', 'P4'] as const;
+const STATES = ['NEW', 'OPEN', 'PENDING_CUSTOMER', 'PENDING_INTERNAL', 'RESOLVED', 'CLOSED', 'CANCELLED'] as const;
+
+export class CreateTicketDto {
+  @IsString() subject!: string;
+  @IsOptional() @IsIn(PRIORITIES) priority?: (typeof PRIORITIES)[number];
+  @IsOptional() @IsString() threadId?: string;
+}
+
+export class EscalateDto {
+  @IsString() threadId!: string;
+  @IsOptional() @IsString() subject?: string;
+}
+
+export class PatchTicketDto {
+  @IsIn(STATES) state!: (typeof STATES)[number];
+  @IsOptional() @IsString() reason?: string;
+}
+
+export class CallbackDto {
+  @IsString() preferChannel!: string;
+  @IsOptional() @IsString() preferredTime?: string;
+  @IsOptional() @IsString() notes?: string;
+  @IsOptional() @IsString() ticketId?: string;
+}
+
+export class CreateQueueDto {
+  @IsString() name!: string;
+}
+
+export class AvailabilityDto {
+  @IsString() state!: string;
+}