Commit Graph

2 Commits

Author SHA1 Message Date
maaz519 9c6e2c76e8 fix(support): agent-demo self-seeds (join default queue + go online); tickets always get a queue
Root cause of 'waiting for escalations': no queue/membership meant tickets were
never assigned. Now: createTicket find-or-creates a default queue; new joinDefault
endpoint + useGoOnline hook; agent-demo joins+goes-AVAILABLE on load (assignPending
picks up any waiting ticket). smoke-support self-seeds (no seed script needed).
Also: vitest singleFork to end cross-file DB races (45 tests deterministic).

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
2026-07-01 12:39:14 +05:30
maaz519 7441d0ec36 feat: P4.6 agent demo + escalate button + support seed/smoke (P4 complete)
apps/agent-demo (Vite): agent sets AVAILABLE, sees assigned tickets, opens the
thread, replies. message-demo customer pane gains 'escalate to support' (via
SupportProvider/useEscalate). seed-support + smoke-support prove the loop:
escalate -> auto-assign -> agent reply -> customer receives. 45 tests; realtime/
inbox/support smokes all pass; both demos build.

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
2026-07-01 12:09:29 +05:30