3 Commits

Author	SHA1	Message	Date
maaz519	9c6e2c76e8	fix(support): agent-demo self-seeds (join default queue + go online); tickets always get a queue ... Root cause of 'waiting for escalations': no queue/membership meant tickets were never assigned. Now: createTicket find-or-creates a default queue; new joinDefault endpoint + useGoOnline hook; agent-demo joins+goes-AVAILABLE on load (assignPending picks up any waiting ticket). smoke-support self-seeds (no seed script needed). Also: vitest singleFork to end cross-file DB races (45 tests deterministic). Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>	2026-07-01 12:39:14 +05:30
maaz519	eb04becc57	feat(service): P4 doc-faithfulness — SLA placeholder columns, issueSubclass, traceId on state.changed ... Adds ticket.slaDueAt + ticket.issueSubclass + queue.slaPolicyRef (placeholder columns, no timer logic until P7) and propagates ticket.traceId onto ticket.state.changed events (assignment + transition). 45 tests still green. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>	2026-07-01 12:25:11 +05:30
maaz519	2695f0ffee	feat(service): P4.2 SupportService — tickets, M:N thread links, transitions, callback ... createTicket (NEW + history + ticket.created event, default queue), escalate, linkThread/unlinkThread (M:N both directions), transition state machine + ticket.state.changed, requestCallback placeholder, listTickets (mine/assigned), fail-closed. 6 tests green. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>	2026-07-01 11:53:13 +05:30