// P4 support smoke: customer escalates a chat → ticket created + auto-assigned to
// an available agent → agent (now a thread participant) replies → customer sees it
// live. Requires: service running (relay timer on) + `node scripts/seed-support.mjs`.
import 'dotenv/config';
import { io } from 'socket.io-client';
import jwt from 'jsonwebtoken';

const SERVICE = process.env.SMOKE_URL ?? 'http://localhost:3200';
const APP_ID = 'portal-demo';
const SECRET = JSON.parse(process.env.APP_SECRETS ?? '{"portal-demo":"dev-secret"}')[APP_ID];
const sign = (u) => jwt.sign({ sub: u, name: u, appId: APP_ID, orgId: `org_${APP_ID}` }, SECRET, { algorithm: 'HS256', expiresIn: '1h' });
const connect = (u) => io(`${SERVICE}/message`, { auth: { token: sign(u) }, transports: ['websocket'], forceNew: true });
const sleep = (ms) => new Promise((r) => setTimeout(r, ms));
const assert = (c, m) => { if (!c) { console.error('✗', m); process.exit(1); } console.log('✓', m); };

async function api(path, method, token, body) {
  const r = await fetch(`${SERVICE}${path}`, {
    method,
    headers: { 'content-type': 'application/json', authorization: `Bearer ${token}` },
    body: body ? JSON.stringify(body) : undefined,
  });
  if (!r.ok) throw new Error(`${method} ${path} → ${r.status}`);
  return r.json();
}
async function pollUntil(fn, ms = 8000) {
  const end = Date.now() + ms;
  while (Date.now() < end) { const v = await fn(); if (v) return v; await sleep(300); }
  return null;
}
function waitForMessage(socket, pred, ms = 6000) {
  return new Promise((res) => {
    const to = setTimeout(() => res(null), ms);
    const h = (m) => { if (pred(m)) { socket.off('message', h); clearTimeout(to); res(m); } };
    socket.on('message', h);
  });
}

const custToken = sign('cust');
const cust = connect('cust');
const agent = connect(process.env.AGENT_ID ?? 'agent1');

try {
  const { threadId } = await cust.emitWithAck('open_thread', {});
  await cust.emitWithAck('send_message', { threadId, content: 'my payment failed' });

  const ticket = await api('/v1/support/escalate', 'POST', custToken, { threadId });
  assert(!!ticket.id, `customer escalated → ticket ${ticket.id} (${ticket.state})`);

  const assigned = await pollUntil(async () => {
    const ts = await api('/v1/support/tickets?scope=mine', 'GET', custToken);
    const t = ts.find((x) => x.id === ticket.id);
    return t && t.state === 'OPEN' && t.assignedActorId ? t : null;
  });
  assert(assigned, 'ticket auto-assigned to an agent (state OPEN)');

  await agent.emitWithAck('open_thread', { threadId });
  const gotReply = waitForMessage(cust, (m) => m.content === 'Hi, I can help with that.');
  await agent.emitWithAck('send_message', { threadId, content: 'Hi, I can help with that.' });
  assert(await gotReply, 'customer received the agent reply live');

  console.log('\nP4 support smoke: PASS');
} finally {
  cust.close();
  agent.close();
}
process.exit(0);