maaz519
b918a21083
Generic kernel primitives so app backends (e.g. a CRM support glue) can link
their domain to interactions WITHOUT the kernel learning any app vocabulary:
- thread: accept an opaque `metadata` bag on create (merged with membership),
echo it in listThreads, and filter listThreads by `?metadata[key]=value`
(equality on the opaque bag — the kernel never interprets the keys).
- support: accept opaque `metadata` on createTicket/escalate (thread bag
inherited); add SupportService.assignTo — a policy-gated manual assignment
of a ticket to a target actor (POST /v1/support/tickets/:id/assignee).
- SDK @insignia/iios-kernel-client 0.1.2: createThread(metadata),
listThreads({metadata}) filter, createTicket(metadata), escalate(metadata),
assignTicket; ThreadSummary/Ticket expose the opaque bag.
Generic-safety gate holds: no crm/customer/lead in kernel code (opaque values
only). Tests: +2 (metadata create/filter, ticket metadata + assignTo); 31 pass.
Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
43 lines
1.3 KiB
TypeScript
43 lines
1.3 KiB
TypeScript
import { IsIn, IsObject, IsOptional, IsString } from 'class-validator';
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const PRIORITIES = ['P0', 'P1', 'P2', 'P3', 'P4'] as const;
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const STATES = ['NEW', 'OPEN', 'PENDING_CUSTOMER', 'PENDING_INTERNAL', 'RESOLVED', 'CLOSED', 'CANCELLED'] as const;
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export class CreateTicketDto {
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@IsString() subject!: string;
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@IsOptional() @IsIn(PRIORITIES) priority?: (typeof PRIORITIES)[number];
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@IsOptional() @IsString() threadId?: string;
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/** Opaque, app-supplied attribute bag — stored on the ticket, never interpreted by the kernel. */
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@IsOptional() @IsObject() metadata?: Record<string, unknown>;
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}
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export class EscalateDto {
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@IsString() threadId!: string;
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@IsOptional() @IsString() subject?: string;
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@IsOptional() @IsObject() metadata?: Record<string, unknown>;
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}
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export class AssignTicketDto {
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@IsString() userId!: string;
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}
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export class PatchTicketDto {
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@IsIn(STATES) state!: (typeof STATES)[number];
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@IsOptional() @IsString() reason?: string;
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}
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export class CallbackDto {
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@IsString() preferChannel!: string;
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@IsOptional() @IsString() preferredTime?: string;
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@IsOptional() @IsString() notes?: string;
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@IsOptional() @IsString() ticketId?: string;
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}
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export class CreateQueueDto {
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@IsString() name!: string;
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}
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export class AvailabilityDto {
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@IsString() state!: string;
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}
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