diff --git a/package-lock.json b/package-lock.json
index 84e4fdf..38baaf0 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -10,7 +10,7 @@
       "dependencies": {
         "@abe-kap/appshell-sdk": "^0.2.6",
         "@insignia/iios-kernel-client": "^0.1.4",
-        "@insignia/iios-messaging-ui": "^0.1.4",
+        "@insignia/iios-messaging-ui": "^0.1.5",
         "clsx": "^2.1.1",
         "lucide-react": "^1.21.0",
         "next": "16.2.9",
@@ -1028,9 +1028,9 @@
       }
     },
     "node_modules/@insignia/iios-messaging-ui": {
-      "version": "0.1.4",
-      "resolved": "https://git.lynkedup.cloud/api/packages/insignia/npm/%40insignia%2Fiios-messaging-ui/-/0.1.4/iios-messaging-ui-0.1.4.tgz",
-      "integrity": "sha512-xgwVPY//NFyCrGxuLpLlrXn89q2SMgQoKTiW46CWdLx6rkaaxSesVEijGEoYt25rVPVF9+RcDPbwIBQ2GDtHQw==",
+      "version": "0.1.5",
+      "resolved": "https://git.lynkedup.cloud/api/packages/insignia/npm/%40insignia%2Fiios-messaging-ui/-/0.1.5/iios-messaging-ui-0.1.5.tgz",
+      "integrity": "sha512-3Ib72RsyyOEMIFl2MquAwdocbeYOMpg4XkSLaje8rmgche+QJSRnJd3hzZyhv89VBolxPxNZw+Sz6bN9J0gp9Q==",
       "peerDependencies": {
         "@insignia/iios-kernel-client": "*",
         "react": ">=18",
diff --git a/package.json b/package.json
index 443de9d..d6400e8 100644
--- a/package.json
+++ b/package.json
@@ -11,7 +11,7 @@
   "dependencies": {
     "@abe-kap/appshell-sdk": "^0.2.6",
     "@insignia/iios-kernel-client": "^0.1.4",
-    "@insignia/iios-messaging-ui": "^0.1.4",
+    "@insignia/iios-messaging-ui": "^0.1.5",
     "clsx": "^2.1.1",
     "lucide-react": "^1.21.0",
     "next": "16.2.9",
diff --git a/src/lib/crm-messaging-adapter.ts b/src/lib/crm-messaging-adapter.ts
index 6ea0b7e..c1f7f1e 100644
--- a/src/lib/crm-messaging-adapter.ts
+++ b/src/lib/crm-messaging-adapter.ts
@@ -207,9 +207,21 @@ export class CrmMessagingAdapter implements MessagingAdapter {
     await this.sdk.command("crm.messenger.channel.leave", { threadId });
   }
 
+  async addMember(threadId: string, userId: string): Promise<void> {
+    await this.sdk.command("crm.messenger.participant.add", { threadId, userId });
+  }
+
+  async removeMember(threadId: string, userId: string): Promise<void> {
+    await this.sdk.command("crm.messenger.participant.remove", { threadId, userId });
+  }
+
+  async renameConversation(threadId: string, subject: string): Promise<void> {
+    await this.sdk.command("crm.messenger.group.rename", { threadId, subject });
+  }
+
   async listMembers(threadId: string): Promise<Person[]> {
     const rows = await this.sdk.query<Array<{ userId: string; displayName: string; role: string }>>("crm.messenger.members", { threadId });
-    return rows.map((r) => ({ id: r.userId, name: r.displayName, kind: "staff" as const }));
+    return rows.map((r) => ({ id: r.userId, name: r.displayName, kind: r.role === "CUSTOMER" ? "customer" : "staff" }));
   }
 
   // ── polling fallback (no socket) ───────────────────────────────