feat(messenger): reactions, replies, typing, seen ticks + UX fixes

Wire the IIOS kernel client's existing realtime affordances into the
Messenger UI and fix three display issues.

- Bubble contrast: incoming bubbles used --panel-2, which equals --bg in
  the dark theme (both #060608) → invisible. Use --panel + a border.
- DM title: mapped all participants (incl. self → unknown-id fallback),
  producing "User d10888, Maaz Ahmed". Now shows the counterpart only.
- Live sidebar preview: lastMessage/time update on any inbound socket
  message, reconciled with a debounced conversation-list refetch.
- Typing indicator: throttled typing() send + auto-expiring "typing…" line.
- Read receipts: markRead() on open/new message; "Sent"/"Seen" under the
  last outgoing message. Receipt event carries no threadId, so it is a
  global stream filtered to my own messages by actor id.
- Reactions: emoji picker on hover, chips with counts, live via annotation.
- Reply/quote: parentInteractionId round-trips; quoted parent renders above
  the reply and in a composer quote bar.

Presence (online + last-seen) is intentionally not included — the kernel
has no presence receive-event yet; that needs an IIOS change + client release.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>

.npmrc

@@ -1,2 +1,6 @@
 @abe-kap:registry=https://npm.pkg.github.com
 //npm.pkg.github.com/:_authToken=${NODE_AUTH_TOKEN}
+# @insignia/* (iios-kernel-client — the MessageSocket live stream) resolve from the
+# self-hosted Gitea npm registry. Install needs a token with `read:package` in GITEA_TOKEN.
+@insignia:registry=https://git.lynkedup.cloud/api/packages/insignia/npm/
+//git.lynkedup.cloud/api/packages/insignia/npm/:_authToken=${GITEA_TOKEN}

package-lock.json

@@ -9,6 +9,7 @@
       "version": "0.1.0",
       "dependencies": {
         "@abe-kap/appshell-sdk": "^0.2.6",
+        "@insignia/iios-kernel-client": "^0.1.4",
         "clsx": "^2.1.1",
         "lucide-react": "^1.21.0",
         "next": "16.2.9",
@@ -1011,6 +1012,20 @@
         "url": "https://opencollective.com/libvips"
       }
     },
+    "node_modules/@insignia/iios-contracts": {
+      "version": "0.1.0",
+      "resolved": "https://git.lynkedup.cloud/api/packages/insignia/npm/%40insignia%2Fiios-contracts/-/0.1.0/iios-contracts-0.1.0.tgz",
+      "integrity": "sha512-+ycbP8ORdwllMtn7dmxIL7lnDpDDkV+gHqT2OKJtMplMivjKU03gsuuEveQxnrE1CMvZ3fcSljmfMs10Cw131g=="
+    },
+    "node_modules/@insignia/iios-kernel-client": {
+      "version": "0.1.4",
+      "resolved": "https://git.lynkedup.cloud/api/packages/insignia/npm/%40insignia%2Fiios-kernel-client/-/0.1.4/iios-kernel-client-0.1.4.tgz",
+      "integrity": "sha512-pYBHH21TvgOOm0kp3ogvZx/iEzXLwmU23jHpDzIolh5FrqxCrcpUjRwLDkeYRTTkRVdoJAPTmPES/pU66iNoiA==",
+      "dependencies": {
+        "@insignia/iios-contracts": "0.1.0",
+        "socket.io-client": "^4.8.1"
+      }
+    },
     "node_modules/@jridgewell/gen-mapping": {
       "version": "0.3.13",
       "resolved": "https://registry.npmjs.org/@jridgewell/gen-mapping/-/gen-mapping-0.3.13.tgz",
@@ -1279,6 +1294,12 @@
       "dev": true,
       "license": "MIT"
     },
+    "node_modules/@socket.io/component-emitter": {
+      "version": "3.1.2",
+      "resolved": "https://registry.npmjs.org/@socket.io/component-emitter/-/component-emitter-3.1.2.tgz",
+      "integrity": "sha512-9BCxFwvbGg/RsZK9tjXd8s4UcwR0MWeFQ1XEKIQVVvAGJyINdrqKMcTRyLoK8Rse1GjzLV9cwjWV1olXRWEXVA==",
+      "license": "MIT"
+    },
     "node_modules/@supabase/auth-js": {
       "version": "2.110.2",
       "resolved": "https://registry.npmjs.org/@supabase/auth-js/-/auth-js-2.110.2.tgz",
@@ -3051,7 +3072,6 @@
       "version": "4.4.3",
       "resolved": "https://registry.npmjs.org/debug/-/debug-4.4.3.tgz",
       "integrity": "sha512-RGwwWnwQvkVfavKVt22FGLw+xYSdzARwm0ru6DhTVA3umU5hZc28V3kO4stgYryrTlLpuvgI9GiijltAjNbcqA==",
-      "dev": true,
       "license": "MIT",
       "dependencies": {
         "ms": "^2.1.3"
@@ -3205,6 +3225,28 @@
         "node": ">= 0.8"
       }
     },
+    "node_modules/engine.io-client": {
+      "version": "6.6.6",
+      "resolved": "https://registry.npmjs.org/engine.io-client/-/engine.io-client-6.6.6.tgz",
+      "integrity": "sha512-iY6QdftLQ9pyiPoX082bpf/u1UewnOaJrtJIF9T0++QB34lZrj0uP+Q/bj8AlUsAxqhnkTV2BS8SBZSxOmoV5Q==",
+      "license": "MIT",
+      "dependencies": {
+        "@socket.io/component-emitter": "~3.1.0",
+        "debug": "~4.4.1",
+        "engine.io-parser": "~5.2.1",
+        "ws": "~8.21.0",
+        "xmlhttprequest-ssl": "~2.1.1"
+      }
+    },
+    "node_modules/engine.io-parser": {
+      "version": "5.2.3",
+      "resolved": "https://registry.npmjs.org/engine.io-parser/-/engine.io-parser-5.2.3.tgz",
+      "integrity": "sha512-HqD3yTBfnBxIrbnM1DoD6Pcq8NECnh8d4As1Qgh0z5Gg3jRRIqijury0CL3ghu/edArpUYiYqQiDUQBIs4np3Q==",
+      "license": "MIT",
+      "engines": {
+        "node": ">=10.0.0"
+      }
+    },
     "node_modules/enhanced-resolve": {
       "version": "5.21.6",
       "resolved": "https://registry.npmjs.org/enhanced-resolve/-/enhanced-resolve-5.21.6.tgz",
@@ -6688,6 +6730,34 @@
         "url": "https://github.com/sponsors/ljharb"
       }
     },
+    "node_modules/socket.io-client": {
+      "version": "4.8.3",
+      "resolved": "https://registry.npmjs.org/socket.io-client/-/socket.io-client-4.8.3.tgz",
+      "integrity": "sha512-uP0bpjWrjQmUt5DTHq9RuoCBdFJF10cdX9X+a368j/Ft0wmaVgxlrjvK3kjvgCODOMMOz9lcaRzxmso0bTWZ/g==",
+      "license": "MIT",
+      "dependencies": {
+        "@socket.io/component-emitter": "~3.1.0",
+        "debug": "~4.4.1",
+        "engine.io-client": "~6.6.1",
+        "socket.io-parser": "~4.2.4"
+      },
+      "engines": {
+        "node": ">=10.0.0"
+      }
+    },
+    "node_modules/socket.io-parser": {
+      "version": "4.2.6",
+      "resolved": "https://registry.npmjs.org/socket.io-parser/-/socket.io-parser-4.2.6.tgz",
+      "integrity": "sha512-asJqbVBDsBCJx0pTqw3WfesSY0iRX+2xzWEWzrpcH7L6fLzrhyF8WPI8UaeM4YCuDfpwA/cgsdugMsmtz8EJeg==",
+      "license": "MIT",
+      "dependencies": {
+        "@socket.io/component-emitter": "~3.1.0",
+        "debug": "~4.4.1"
+      },
+      "engines": {
+        "node": ">=10.0.0"
+      }
+    },
     "node_modules/source-map-js": {
       "version": "1.2.1",
       "resolved": "https://registry.npmjs.org/source-map-js/-/source-map-js-1.2.1.tgz",
@@ -7448,6 +7518,35 @@
         "node": ">=0.10.0"
       }
     },
+    "node_modules/ws": {
+      "version": "8.21.1",
+      "resolved": "https://registry.npmjs.org/ws/-/ws-8.21.1.tgz",
+      "integrity": "sha512-+0NTnW77fFN/DjQi6k/Sq/Yvk4Sgajw7urW8V+asjXnRgDs9gyGkdb7EzgfhA4goXsRIZKE28fzIXBHEzhuiWw==",
+      "license": "MIT",
+      "engines": {
+        "node": ">=10.0.0"
+      },
+      "peerDependencies": {
+        "bufferutil": "^4.0.1",
+        "utf-8-validate": ">=5.0.2"
+      },
+      "peerDependenciesMeta": {
+        "bufferutil": {
+          "optional": true
+        },
+        "utf-8-validate": {
+          "optional": true
+        }
+      }
+    },
+    "node_modules/xmlhttprequest-ssl": {
+      "version": "2.1.2",
+      "resolved": "https://registry.npmjs.org/xmlhttprequest-ssl/-/xmlhttprequest-ssl-2.1.2.tgz",
+      "integrity": "sha512-TEU+nJVUUnA4CYJFLvK5X9AOeH4KvDvhIfm0vV1GaQRtchnG0hgK5p8hw/xjv8cunWYCsiPCSDzObPyhEwq3KQ==",
+      "engines": {
+        "node": ">=0.4.0"
+      }
+    },
     "node_modules/yallist": {
       "version": "3.1.1",
       "resolved": "https://registry.npmjs.org/yallist/-/yallist-3.1.1.tgz",

package.json

@@ -10,6 +10,7 @@
   },
   "dependencies": {
     "@abe-kap/appshell-sdk": "^0.2.6",
+    "@insignia/iios-kernel-client": "^0.1.4",
     "clsx": "^2.1.1",
     "lucide-react": "^1.21.0",
     "next": "16.2.9",

src/app/api/invite/lookup/route.ts

@@ -0,0 +1,28 @@
+import { NextResponse } from "next/server";
+
+// Server-side proxy to be-crm's public invitation lookup, so the invite landing page
+// can learn the invited email + roles and whether an account exists — before the
+// invitee has a session. Server-to-server avoids CORS. No secrets involved (the token
+// is the only credential, and it was emailed to the invitee).
+
+export const runtime = "nodejs";
+
+const CRM_BASE_URL = (process.env.CRM_BASE_URL ?? "https://crm.lynkedup.cloud").replace(/\/$/, "");
+
+export async function GET(request: Request) {
+  const token = new URL(request.url).searchParams.get("token") ?? "";
+  if (token.length < 16 || token.length > 256) {
+    return NextResponse.json({ ok: false, status: "invalid" }, { status: 400 });
+  }
+  try {
+    const res = await fetch(`${CRM_BASE_URL}/public/invitations/lookup?token=${encodeURIComponent(token)}`, {
+      headers: { Accept: "application/json" },
+      cache: "no-store",
+    });
+    if (!res.ok) return NextResponse.json({ ok: false, status: "unavailable" }, { status: 502 });
+    const data = await res.json();
+    return NextResponse.json(data);
+  } catch {
+    return NextResponse.json({ ok: false, status: "unavailable" }, { status: 502 });
+  }
+}

src/app/portal/invite/page.tsx

@@ -1,60 +1,82 @@
 "use client";
 
-import { useEffect, useState } from "react";
+import { useEffect, useRef, useState } from "react";
 import { useRouter } from "next/navigation";
 import { useAuth, useAppShell } from "@abe-kap/appshell-sdk/react";
 import { PortalAside, PanelBrand } from "@/components/portal/parts";
 import { CookieBanner, Spinner } from "@/components/portal/bits";
 import { isShellConfigured } from "@/lib/appshell";
 
+interface InviteInfo { ok: boolean; status?: string; email?: string; roleNames?: string[]; hasAccount?: boolean }
+
 /**
- * Team invitation landing page (/portal/invite?token=…). Redeems the invite:
- * - not signed in → send to registration; it redeems the stashed token on finish.
- * - signed in but no CRM profile → send to onboarding; it redeems on finish.
- * - signed in + registered → accept now (creates the membership with the invited role).
- * The token (a 128-hex secret emailed to the invitee) is the authorization.
+ * Team invitation landing page (/portal/invite?token=…). It looks the token up
+ * (public, pre-auth) to learn the invited email and whether an account exists, then:
+ * - signed in + registered → accept now (creates the membership with the invited role);
+ * - signed in, no CRM profile → onboarding, which redeems the token on finish;
+ * - not signed in + email already has an account → sign in (email prefilled);
+ * - not signed in + first-time invitee → register (email prefilled + locked).
+ * The register/login/onboarding flows redeem the stashed token on completion.
  */
 export default function InvitePage() {
   const router = useRouter();
   const { status, getUserEmail } = useAuth();
   const { ready, sdk } = useAppShell();
   const [error, setError] = useState("");
+  const started = useRef(false);
 
   useEffect(() => {
     let token = "";
     try { token = new URLSearchParams(window.location.search).get("token") ?? ""; } catch { /* ignore */ }
     if (!token) { setError("This invitation link is invalid or incomplete."); return; }
-    try { sessionStorage.setItem("invite_token", token); } catch { /* ignore */ }
+    if (!isShellConfigured()) { try { sessionStorage.setItem("invite_token", token); } catch { /* ignore */ } router.replace("/portal/register"); return; }
+    if (!ready || started.current) return;
+    started.current = true;
 
-    // No Shell (local/mock) → just go register.
-    if (!isShellConfigured()) { router.replace("/portal/register"); return; }
-    if (!ready) return;
-
-    let cancelled = false;
     (async () => {
-      if (status === "unauthenticated") {
-        router.replace("/portal/register"); // sign up first; finish() redeems the token
+      try { sessionStorage.setItem("invite_token", token); } catch { /* ignore */ }
+
+      // Look the invitation up (pre-auth) to get the email + account state.
+      let info: InviteInfo = { ok: false };
+      try {
+        const res = await fetch(`/api/invite/lookup?token=${encodeURIComponent(token)}`, { cache: "no-store" });
+        info = await res.json();
+      } catch { /* treat as unavailable below */ }
+
+      if (!info.ok) {
+        const msg = info.status === "expired" ? "This invitation has expired. Ask for a new one."
+          : info.status === "accepted" ? "This invitation has already been used."
+          : info.status === "revoked" ? "This invitation was revoked."
+          : "This invitation link is invalid.";
+        setError(msg);
+        try { sessionStorage.removeItem("invite_token"); } catch { /* ignore */ }
         return;
       }
-      // Authenticated: registered users accept immediately; profile-less users onboard.
-      try {
-        const st = await sdk.query<{ registered: boolean }>("crm.account.registrationStatus");
-        if (!st?.registered) {
-          try { const em = await getUserEmail(); if (em) sessionStorage.setItem("onboard_email", em); } catch { /* ignore */ }
-          router.replace("/portal/onboarding");
-          return;
-        }
-      } catch { /* fall through to accept */ }
+      if (info.email) { try { sessionStorage.setItem("invite_email", info.email); } catch { /* ignore */ } }
 
-      try {
-        await sdk.command("crm.team.invitation.accept", { token });
-        try { sessionStorage.removeItem("invite_token"); } catch { /* ignore */ }
-        router.replace("/dashboard");
-      } catch {
-        if (!cancelled) setError("We couldn't accept this invitation — it may have expired or already been used.");
+      // Signed in already: accept if registered, else finish onboarding first.
+      if (status === "authenticated") {
+        try {
+          const st = await sdk.query<{ registered: boolean }>("crm.account.registrationStatus");
+          if (!st?.registered) {
+            try { const em = await getUserEmail(); if (em) sessionStorage.setItem("onboard_email", em); } catch { /* ignore */ }
+            router.replace("/portal/onboarding");
+            return;
+          }
+        } catch { /* fall through to accept */ }
+        try {
+          await sdk.command("crm.team.invitation.accept", { token });
+          try { sessionStorage.removeItem("invite_token"); sessionStorage.removeItem("invite_email"); } catch { /* ignore */ }
+          router.replace("/dashboard");
+        } catch {
+          setError("We couldn't accept this invitation — it may have expired or already been used.");
+        }
+        return;
       }
+
+      // Not signed in: existing account → sign in; first-time invitee → register.
+      router.replace(info.hasAccount ? "/portal/login" : "/portal/register");
     })();
-    return () => { cancelled = true; };
   }, [ready, status, router, sdk, getUserEmail]);
 
   return (
@@ -77,8 +99,8 @@ export default function InvitePage() {
               ) : (
                 <div className="interstitial">
                   <Spinner lg />
-                  <h1 style={{ fontSize: 20, marginTop: 8 }}>Accepting your invitation…</h1>
-                  <p className="sub">Setting up your team access.</p>
+                  <h1 style={{ fontSize: 20, marginTop: 8 }}>Checking your invitation…</h1>
+                  <p className="sub">One moment while we set things up.</p>
                 </div>
               )}
             </div>

src/components/dashboard/dashboard.tsx

@@ -15,6 +15,8 @@ import { Support } from "./support";
 import { Rules } from "./rules";
 import { AiAssistant } from "./ai-assistant";
 import { TeamManagement } from "./team-management";
+import { Messenger } from "./messenger";
+import { Inbox } from "./inbox";
 import "../../app/dashboard/dashboard.css";
 
 export function Dashboard() {
@@ -45,6 +47,8 @@ export function Dashboard() {
               : active === "support" ? <Support />
               : active === "rules" ? <Rules />
               : active === "ai" ? <AiAssistant />
+              : active === "messenger" ? <Messenger />
+              : active === "inbox" ? <Inbox />
               : active === "team" ? <TeamManagement />
               : <ComingSoon title={title} icon={item?.icon ?? "dashboard"} onGo={setActive} />}
           </ToastProvider>

src/components/dashboard/inbox.tsx

@@ -0,0 +1,85 @@
+"use client";
+
+// ============================================================
+// Inbox — a personalized work/awareness feed IIOS projects from
+// events (mentions, needs-reply, support updates, …), surfaced via
+// the be-crm data door (crm.inbox.*). List + filter by state, and
+// mark items done / snoozed / archived. Items are created by IIOS's
+// projector, never here. Mock when the Shell isn't configured.
+// ============================================================
+
+import { useState } from "react";
+import { Btn, Icon, PageHead, Pill } from "./ui";
+import { useInboxData, type InboxState, type UiInboxItem } from "@/lib/inbox-api";
+
+const KIND_LABEL: Record<string, string> = {
+  MENTION: "Mention", NEEDS_REPLY: "Needs reply", NEEDS_REVIEW: "Needs review", NEEDS_APPROVAL: "Needs approval",
+  SUPPORT_UPDATE: "Support", MEETING_FOLLOWUP: "Meeting", DIGEST: "Digest", SYSTEM_ALERT: "Alert", CRM_OWNER_INTEREST: "Owner",
+};
+const FILTERS: { value: InboxState; label: string }[] = [
+  { value: "OPEN", label: "Open" }, { value: "SNOOZED", label: "Snoozed" }, { value: "DONE", label: "Done" }, { value: "ARCHIVED", label: "Archived" },
+];
+
+export function Inbox() {
+  const [filter, setFilter] = useState<InboxState>("OPEN");
+  const inbox = useInboxData(filter);
+
+  return (
+    <div className="view">
+      <PageHead eyebrow="Communication" title="Inbox" subtitle="Mentions, replies and updates that need your attention" icon="bell" />
+      {!inbox.live && (
+        <div style={{ margin: "0 0 14px", padding: "8px 14px", borderRadius: 10, background: "var(--panel-2)", color: "var(--muted)", fontSize: 13, border: "1px solid var(--border)" }}>
+          Demo mode — running on mock data. It goes live once the Shell + be-crm are connected.
+        </div>
+      )}
+
+      <div style={{ display: "flex", gap: 6, marginBottom: 14, flexWrap: "wrap" }}>
+        {FILTERS.map((f) => (
+          <Btn key={f.value} variant={filter === f.value ? "primary" : "outline"} onClick={() => setFilter(f.value)}>{f.label}</Btn>
+        ))}
+      </div>
+
+      <div className="card" style={{ padding: 0, overflow: "hidden" }}>
+        {inbox.loading && <div style={{ padding: 20, color: "var(--muted)" }}>Loading…</div>}
+        {!inbox.loading && inbox.items.length === 0 && (
+          <div style={{ padding: 28, color: "var(--muted)", textAlign: "center" }}>Nothing here — you&apos;re all caught up 🎉</div>
+        )}
+        {inbox.items.map((it) => (
+          <InboxRow
+            key={it.id} it={it}
+            onDone={() => inbox.transition(it.id, "DONE")}
+            onSnooze={() => inbox.transition(it.id, "SNOOZED")}
+            onArchive={() => inbox.transition(it.id, "ARCHIVED")}
+          />
+        ))}
+      </div>
+    </div>
+  );
+}
+
+function InboxRow({ it, onDone, onSnooze, onArchive }: { it: UiInboxItem; onDone: () => void; onSnooze: () => void; onArchive: () => void }) {
+  const isMention = it.kind === "MENTION";
+  return (
+    <div style={{ display: "flex", gap: 12, alignItems: "flex-start", padding: "14px 18px", borderBottom: "1px solid var(--border)" }}>
+      <span style={{ marginTop: 2, color: isMention ? "var(--orange)" : "var(--text-2)" }}>
+        <Icon name={isMention ? "chat" : "bell"} size={18} />
+      </span>
+      <div style={{ flex: 1, minWidth: 0 }}>
+        <div style={{ display: "flex", gap: 8, alignItems: "center", flexWrap: "wrap" }}>
+          <Pill tone={isMention ? "warn" : "muted"}>{KIND_LABEL[it.kind] ?? it.kind}</Pill>
+          <span style={{ fontWeight: 600 }}>{it.title}</span>
+        </div>
+        {it.summary && <div style={{ color: "var(--muted)", fontSize: 13, marginTop: 3 }}>{it.summary}</div>}
+      </div>
+      {it.state === "OPEN" ? (
+        <div style={{ display: "flex", gap: 6, flexShrink: 0 }}>
+          <Btn variant="ghost" icon="clock" onClick={onSnooze}>Snooze</Btn>
+          <Btn variant="outline" icon="check" onClick={onDone}>Done</Btn>
+          <Btn variant="ghost" icon="x" onClick={onArchive}>Archive</Btn>
+        </div>
+      ) : (
+        <Pill tone="muted">{it.state.toLowerCase()}</Pill>
+      )}
+    </div>
+  );
+}

src/components/dashboard/messenger.tsx

@@ -0,0 +1,352 @@
+"use client";
+
+// ============================================================
+// Messenger — internal team + client chat, powered by IIOS via
+// the be-crm data door (crm.messenger.*). Conversation list ⇄
+// thread view + composer, with a "new chat" people picker that
+// creates a DM (1 person) or group (2+). DM-vs-group and who-can-
+// chat are enforced server-side by IIOS/OPA; this is just UI.
+// Live messages, typing, read receipts and reactions come over the
+// IIOS socket (Shell mode); mock keeps the demo working offline.
+// ============================================================
+
+import { type CSSProperties, useEffect, useMemo, useRef, useState } from "react";
+import { Avatar, Btn, Field, Icon, Modal, PageHead, Pill, useToast } from "./ui";
+import { useMessengerData, useThread, type Membership, type UiConversation, type UiMessage, type UiPerson } from "@/lib/messenger-api";
+import { MessengerSocketProvider, useMessengerSocket } from "@/lib/messenger-socket";
+
+const initialsOf = (name: string) =>
+  name.split(/\s+/).filter(Boolean).slice(0, 2).map((p) => p[0]).join("").toUpperCase() || "?";
+const timeOf = (iso?: string) => {
+  if (!iso) return "";
+  const d = new Date(iso);
+  return Number.isNaN(+d) ? "" : d.toLocaleTimeString([], { hour: "2-digit", minute: "2-digit" });
+};
+const GROUP_GRAD = "linear-gradient(135deg,#6366f1,#8b5cf6)";
+const CUSTOMER_GRAD = "linear-gradient(135deg,#10b981,#059669)";
+const REACTION_EMOJIS = ["👍", "❤️", "😂", "😮", "😢", "🎉"];
+const inputStyle: CSSProperties = {
+  width: "100%", padding: "9px 12px", borderRadius: 10, border: "1px solid var(--border)",
+  background: "var(--panel)", color: "var(--text)", fontSize: 14, outline: "none",
+};
+
+export function Messenger() {
+  // One shared IIOS socket for the whole panel (live in Shell mode; no-op in mock).
+  return (
+    <MessengerSocketProvider>
+      <MessengerPanel />
+    </MessengerSocketProvider>
+  );
+}
+
+function MessengerPanel() {
+  const m = useMessengerData();
+  const toast = useToast();
+  const [selected, setSelected] = useState<string | null>(null);
+  const [newOpen, setNewOpen] = useState(false);
+
+  useEffect(() => {
+    if ((!selected || !m.conversations.some((c) => c.threadId === selected)) && m.conversations[0]) {
+      setSelected(m.conversations[0].threadId);
+    }
+  }, [m.conversations, selected]);
+
+  const current = m.conversations.find((c) => c.threadId === selected) ?? null;
+
+  return (
+    <div className="view">
+      <PageHead
+        eyebrow="Communication" title="Messenger" subtitle="Chat with your team and clients — direct or in groups" icon="send"
+        actions={<Btn icon="plus" onClick={() => setNewOpen(true)}>New chat</Btn>}
+      />
+      {!m.live && (
+        <div style={{ margin: "0 0 14px", padding: "8px 14px", borderRadius: 10, background: "var(--panel-2)", color: "var(--muted)", fontSize: 13, border: "1px solid var(--border)" }}>
+          Demo mode — running on mock data. It goes live once the Shell + be-crm are connected.
+        </div>
+      )}
+
+      <div className="card" style={{ display: "flex", height: 620, padding: 0, overflow: "hidden" }}>
+        <aside style={{ width: 296, borderRight: "1px solid var(--border)", overflowY: "auto", background: "var(--panel)" }}>
+          {m.loading && <div style={{ padding: 16, color: "var(--muted)" }}>Loading…</div>}
+          {!m.loading && m.conversations.length === 0 && (
+            <div style={{ padding: 16, color: "var(--muted)" }}>No conversations yet. Start a new chat.</div>
+          )}
+          {m.conversations.map((c) => (
+            <ConversationRow key={c.threadId} c={c} active={c.threadId === selected} onClick={() => setSelected(c.threadId)} />
+          ))}
+        </aside>
+
+        <section style={{ flex: 1, display: "flex", flexDirection: "column", minWidth: 0 }}>
+          {current ? (
+            <ThreadView key={current.threadId} conv={current} nameOf={m.nameOf} onError={(msg) => toast.push({ tone: "error", title: "Message failed", desc: msg })} />
+          ) : (
+            <div style={{ margin: "auto", color: "var(--muted)", textAlign: "center" }}>
+              <Icon name="send" size={38} />
+              <p>Select or start a conversation</p>
+            </div>
+          )}
+        </section>
+      </div>
+
+      <NewChatModal
+        open={newOpen} onClose={() => setNewOpen(false)} directory={m.directory}
+        onCreate={async (ids, opts) => {
+          try {
+            const id = await m.openConversation(ids, opts);
+            setSelected(id);
+            setNewOpen(false);
+          } catch (e) {
+            toast.push({ tone: "error", title: "Couldn't start chat", desc: (e as Error).message });
+          }
+        }}
+      />
+    </div>
+  );
+}
+
+function ConversationRow({ c, active, onClick }: { c: UiConversation; active: boolean; onClick: () => void }) {
+  return (
+    <button
+      onClick={onClick}
+      style={{
+        display: "flex", gap: 10, alignItems: "center", width: "100%", textAlign: "left",
+        padding: "10px 14px", border: "none", borderBottom: "1px solid var(--border)", cursor: "pointer",
+        background: active ? "var(--panel-2)" : "transparent", color: "var(--text)",
+      }}
+    >
+      <Avatar initials={initialsOf(c.title)} size={38} gradient={c.membership === "group" ? GROUP_GRAD : undefined} />
+      <div style={{ flex: 1, minWidth: 0 }}>
+        <div style={{ display: "flex", justifyContent: "space-between", gap: 8, alignItems: "center" }}>
+          <span style={{ fontWeight: 600, whiteSpace: "nowrap", overflow: "hidden", textOverflow: "ellipsis" }}>{c.title}</span>
+          <span style={{ color: "var(--muted)", fontSize: 11, flexShrink: 0 }}>{timeOf(c.lastAt)}</span>
+        </div>
+        <div style={{ display: "flex", justifyContent: "space-between", gap: 8, alignItems: "center" }}>
+          <span style={{ color: "var(--muted)", fontSize: 12.5, whiteSpace: "nowrap", overflow: "hidden", textOverflow: "ellipsis" }}>
+            {c.lastMessage ?? "No messages yet"}
+          </span>
+          {c.unread > 0 && (
+            <span style={{ background: "var(--orange)", color: "#fff", borderRadius: 999, fontSize: 11, padding: "1px 7px", flexShrink: 0 }}>{c.unread}</span>
+          )}
+        </div>
+      </div>
+    </button>
+  );
+}
+
+function ThreadView({ conv, nameOf, onError }: { conv: UiConversation; nameOf: (id: string) => string; onError: (m: string) => void }) {
+  const t = useThread(conv.threadId);
+  const socket = useMessengerSocket();
+  const [draft, setDraft] = useState("");
+  const [sending, setSending] = useState(false);
+  const [replyTo, setReplyTo] = useState<UiMessage | null>(null);
+  const endRef = useRef<HTMLDivElement>(null);
+  const typingSentAt = useRef(0);
+
+  useEffect(() => { endRef.current?.scrollIntoView({ behavior: "smooth" }); }, [t.messages.length]);
+
+  const byId = useMemo(() => Object.fromEntries(t.messages.map((m) => [m.id, m])), [t.messages]);
+  const lastMineId = useMemo(() => [...t.messages].reverse().find((m) => m.mine)?.id ?? null, [t.messages]);
+
+  function onDraftChange(v: string) {
+    setDraft(v);
+    const now = Date.now();
+    if (socket && now - typingSentAt.current > 2000) { socket.sendTyping(conv.threadId); typingSentAt.current = now; }
+  }
+
+  async function submit() {
+    const text = draft.trim();
+    if (!text || sending) return;
+    const parent = replyTo?.id;
+    setDraft(""); setReplyTo(null); setSending(true);
+    try { await t.send(text, parent ? { parentInteractionId: parent } : undefined); }
+    catch (e) { setDraft(text); onError((e as Error).message); }
+    finally { setSending(false); }
+  }
+
+  const typingLabel = t.typingUserIds.length === 1
+    ? `${nameOf(t.typingUserIds[0])} is typing…`
+    : t.typingUserIds.length > 1 ? "Several people are typing…" : "";
+
+  return (
+    <>
+      <header style={{ display: "flex", alignItems: "center", gap: 10, padding: "12px 18px", borderBottom: "1px solid var(--border)" }}>
+        <Avatar initials={initialsOf(conv.title)} size={34} gradient={conv.membership === "group" ? GROUP_GRAD : undefined} />
+        <div>
+          <div style={{ fontWeight: 600 }}>{conv.title}</div>
+          <div style={{ color: "var(--muted)", fontSize: 12 }}>
+            {conv.membership === "group" ? `${conv.participants.length} people` : "Direct message"}
+          </div>
+        </div>
+      </header>
+
+      <div style={{ flex: 1, overflowY: "auto", padding: 18, display: "flex", flexDirection: "column", gap: 10, background: "var(--bg)" }}>
+        {t.loading && t.messages.length === 0 && <div style={{ margin: "auto", color: "var(--muted)" }}>Loading messages…</div>}
+        {!t.loading && t.messages.length === 0 && <div style={{ margin: "auto", color: "var(--muted)" }}>No messages yet — say hello 👋</div>}
+        {t.messages.map((msg) => (
+          <MessageBubble
+            key={msg.id} msg={msg}
+            parent={msg.parentInteractionId ? byId[msg.parentInteractionId] : undefined}
+            seen={msg.id === lastMineId && t.seenIds.has(msg.id)}
+            showStatus={msg.id === lastMineId}
+            onReact={(emoji) => t.react(msg.id, emoji)}
+            onReply={() => setReplyTo(msg)}
+          />
+        ))}
+        <div ref={endRef} />
+      </div>
+
+      <div style={{ minHeight: 18, padding: "0 18px", color: "var(--muted)", fontSize: 12, fontStyle: "italic" }}>{typingLabel}</div>
+
+      {replyTo && (
+        <div style={{ display: "flex", alignItems: "center", gap: 10, margin: "0 14px", padding: "8px 12px", borderRadius: 10, background: "var(--panel-2)", borderLeft: "3px solid var(--orange)" }}>
+          <div style={{ flex: 1, minWidth: 0 }}>
+            <div style={{ fontSize: 11, color: "var(--orange)", fontWeight: 600 }}>Replying to {replyTo.mine ? "yourself" : nameOf(replyTo.senderId ?? "")}</div>
+            <div style={{ fontSize: 12.5, color: "var(--muted)", whiteSpace: "nowrap", overflow: "hidden", textOverflow: "ellipsis" }}>{replyTo.text}</div>
+          </div>
+          <button onClick={() => setReplyTo(null)} style={{ background: "none", border: "none", color: "var(--muted)", cursor: "pointer", fontSize: 16 }} aria-label="Cancel reply">×</button>
+        </div>
+      )}
+
+      <footer style={{ display: "flex", gap: 8, padding: 14, borderTop: "1px solid var(--border)" }}>
+        <input
+          value={draft} onChange={(e) => onDraftChange(e.target.value)}
+          onKeyDown={(e) => { if (e.key === "Enter" && !e.shiftKey) { e.preventDefault(); void submit(); } }}
+          placeholder="Type a message…" style={inputStyle}
+        />
+        <Btn icon="send" onClick={() => void submit()} disabled={sending || !draft.trim()}>Send</Btn>
+      </footer>
+    </>
+  );
+}
+
+function MessageBubble({
+  msg, parent, seen, showStatus, onReact, onReply,
+}: {
+  msg: UiMessage; parent?: UiMessage; seen: boolean; showStatus: boolean;
+  onReact: (emoji: string) => void; onReply: () => void;
+}) {
+  const [hover, setHover] = useState(false);
+  const [picker, setPicker] = useState(false);
+
+  return (
+    <div
+      onMouseEnter={() => setHover(true)}
+      onMouseLeave={() => { setHover(false); setPicker(false); }}
+      style={{ alignSelf: msg.mine ? "flex-end" : "flex-start", maxWidth: "72%", display: "flex", flexDirection: "column", alignItems: msg.mine ? "flex-end" : "flex-start", position: "relative" }}
+    >
+      {parent && (
+        <div style={{ maxWidth: "100%", padding: "4px 10px", marginBottom: 3, borderRadius: 8, background: "var(--panel-2)", borderLeft: "3px solid var(--orange)", fontSize: 12, color: "var(--muted)", whiteSpace: "nowrap", overflow: "hidden", textOverflow: "ellipsis" }}>
+          <span style={{ opacity: 0.8 }}>↩ {parent.text}</span>
+        </div>
+      )}
+
+      <div style={{ display: "flex", alignItems: "center", gap: 6, flexDirection: msg.mine ? "row-reverse" : "row" }}>
+        <div style={{
+          background: msg.mine ? "var(--grad-brand)" : "var(--panel)", color: msg.mine ? "#fff" : "var(--text)",
+          padding: "8px 12px", borderRadius: 14,
+          borderBottomRightRadius: msg.mine ? 4 : 14, borderBottomLeftRadius: msg.mine ? 14 : 4,
+          border: msg.mine ? "none" : "1px solid var(--border)",
+          whiteSpace: "pre-wrap", wordBreak: "break-word", fontSize: 14,
+        }}>
+          {msg.text}
+        </div>
+        {hover && (
+          <div style={{ display: "flex", gap: 2, position: "relative" }}>
+            <button onClick={() => setPicker((p) => !p)} title="React" style={actionBtnStyle}>🙂</button>
+            <button onClick={onReply} title="Reply" style={actionBtnStyle}>↩</button>
+            {picker && (
+              <div style={{ position: "absolute", bottom: "100%", [msg.mine ? "right" : "left"]: 0, marginBottom: 4, display: "flex", gap: 2, padding: 4, borderRadius: 999, background: "var(--panel)", border: "1px solid var(--border)", boxShadow: "0 6px 20px rgba(0,0,0,0.35)", zIndex: 5 }}>
+                {REACTION_EMOJIS.map((e) => (
+                  <button key={e} onClick={() => { onReact(e); setPicker(false); }} style={{ ...actionBtnStyle, fontSize: 16 }}>{e}</button>
+                ))}
+              </div>
+            )}
+          </div>
+        )}
+      </div>
+
+      {msg.reactions && msg.reactions.length > 0 && (
+        <div style={{ display: "flex", gap: 4, marginTop: 3, flexWrap: "wrap" }}>
+          {msg.reactions.map((r) => (
+            <button
+              key={r.emoji} onClick={() => onReact(r.emoji)}
+              style={{
+                display: "inline-flex", alignItems: "center", gap: 3, padding: "1px 7px", borderRadius: 999, fontSize: 12, cursor: "pointer",
+                background: r.mine ? "rgba(253,169,19,0.18)" : "var(--panel-2)",
+                border: `1px solid ${r.mine ? "var(--orange)" : "var(--border)"}`, color: "var(--text)",
+              }}
+            >
+              <span>{r.emoji}</span><span style={{ color: "var(--muted)" }}>{r.count}</span>
+            </button>
+          ))}
+        </div>
+      )}
+
+      <div style={{ fontSize: 10.5, color: "var(--muted)", marginTop: 2 }}>
+        {timeOf(msg.at)}{showStatus && msg.mine ? ` · ${seen ? "Seen" : "Sent"}` : ""}
+      </div>
+    </div>
+  );
+}
+
+const actionBtnStyle: CSSProperties = {
+  background: "var(--panel-2)", border: "1px solid var(--border)", borderRadius: 8,
+  width: 26, height: 26, display: "grid", placeItems: "center", cursor: "pointer", fontSize: 13, color: "var(--text)", padding: 0,
+};
+
+function NewChatModal({
+  open, onClose, directory, onCreate,
+}: {
+  open: boolean; onClose: () => void; directory: UiPerson[];
+  onCreate: (ids: string[], opts: { membership: Membership; subject?: string }) => Promise<void>;
+}) {
+  const [picked, setPicked] = useState<string[]>([]);
+  const [subject, setSubject] = useState("");
+  const [q, setQ] = useState("");
+  const [busy, setBusy] = useState(false);
+
+  useEffect(() => { if (!open) { setPicked([]); setSubject(""); setQ(""); setBusy(false); } }, [open]);
+
+  const membership: Membership = picked.length > 1 ? "group" : "dm";
+  const filtered = directory.filter((p) => p.name.toLowerCase().includes(q.trim().toLowerCase()));
+  const toggle = (id: string) => setPicked((l) => (l.includes(id) ? l.filter((x) => x !== id) : [...l, id]));
+
+  async function create() {
+    if (!picked.length || busy) return;
+    setBusy(true);
+    await onCreate(picked, { membership, ...(membership === "group" && subject.trim() ? { subject: subject.trim() } : {}) });
+    setBusy(false);
+  }
+
+  return (
+    <Modal
+      open={open} onClose={onClose} title="New conversation"
+      subtitle={membership === "group" ? "Group chat" : "Direct message"} icon="send"
+      footer={<>
+        <Btn variant="ghost" onClick={onClose}>Cancel</Btn>
+        <Btn icon="send" onClick={() => void create()} disabled={!picked.length || busy}>{busy ? "Starting…" : "Start chat"}</Btn>
+      </>}
+    >
+      <input value={q} onChange={(e) => setQ(e.target.value)} placeholder="Search people…" style={{ ...inputStyle, marginBottom: 10 }} />
+      {membership === "group" && (
+        <Field label="Group name (optional)">
+          <input value={subject} onChange={(e) => setSubject(e.target.value)} placeholder="e.g. Storm response" style={inputStyle} />
+        </Field>
+      )}
+      <div style={{ maxHeight: 320, overflowY: "auto", marginTop: 8, display: "flex", flexDirection: "column", gap: 2 }}>
+        {filtered.length === 0 && <div style={{ color: "var(--muted)", padding: 10 }}>No people found.</div>}
+        {filtered.map((p) => (
+          <label key={p.id} style={{
+            display: "flex", alignItems: "center", gap: 10, padding: "8px 10px", borderRadius: 10, cursor: "pointer",
+            background: picked.includes(p.id) ? "var(--panel-2)" : "transparent",
+          }}>
+            <input type="checkbox" checked={picked.includes(p.id)} onChange={() => toggle(p.id)} />
+            <Avatar initials={initialsOf(p.name)} size={30} gradient={p.kind === "customer" ? CUSTOMER_GRAD : undefined} />
+            <span style={{ flex: 1 }}>{p.name}</span>
+            <Pill tone="muted">{p.kind}</Pill>
+          </label>
+        ))}
+      </div>
+    </Modal>
+  );
+}

src/components/dashboard/sidebar.tsx

@@ -29,6 +29,13 @@ export const NAV_GROUPS: NavGroup[] = [
       { key: "pipeline", label: "Pipeline", icon: "pipeline" },
     ],
   },
+  {
+    title: "Communication",
+    items: [
+      { key: "messenger", label: "Messenger", icon: "send", subtitle: "Chat with your team and clients" },
+      { key: "inbox", label: "Inbox", icon: "bell", subtitle: "Mentions, replies and updates for you" },
+    ],
+  },
   {
     title: "Workspace",
     items: [
@@ -72,7 +79,7 @@ export const NAV_ITEMS: NavItem[] = NAV_GROUPS.flatMap((g) => g.items);
 // brand-new user with no membership); every other item requires membership, and the
 // items mapped here additionally require the given permission. Unmapped items are
 // shown to any member. This is UX only — be-crm still enforces every action.
-const ALWAYS_VISIBLE = new Set(["dashboard", "profile"]);
+const ALWAYS_VISIBLE = new Set(["dashboard", "profile", "messenger", "inbox"]);
 const NAV_PERMISSION: Record<string, string | undefined> = {
   team: "team.manage",
   people: "team.manage",

src/components/dashboard/team-management.tsx

@@ -309,7 +309,7 @@ export function TeamManagement() {
                       }}>Copy link</Btn>
                     )}
                     <Btn variant="soft" size="sm" icon="refresh" onClick={async () => {
-                      try { await team.resendInvite(inv.id); toast.push({ tone: "success", title: "Invite resent", desc: `A fresh link was sent to ${inv.email}.` }); }
+                      try { await team.resendInvite(inv.id); toast.push({ tone: "success", title: "Invite resent", desc: `A fresh link was emailed to ${inv.email}.` }); }
                       catch (e) { toast.push({ tone: "error", title: "Couldn't resend", desc: (e as Error).message }); }
                     }}>Resend</Btn>
                     <Btn variant="ghost" size="sm" icon="x" onClick={async () => {
@@ -333,7 +333,7 @@ export function TeamManagement() {
           try {
             await team.invite(email, roleIds);
             setTab("invites");
-            toast.push({ tone: "success", title: "Invitation sent", desc: `${email} was invited with ${roleIds.length} role${roleIds.length === 1 ? "" : "s"}.` });
+            toast.push({ tone: "success", title: "Invitation sent", desc: `We emailed an invite to ${email}. You can also copy the link.` });
           } catch (e) { toast.push({ tone: "error", title: "Couldn't send invite", desc: (e as Error).message }); }
         }}
       />

src/components/portal/login-flow.tsx

@@ -34,6 +34,25 @@ export function LoginFlow() {
   const [remember, setRemember] = useState(false);
   const [flash, setFlash] = useState<string>("");
   const [otpChannel, setOtpChannel] = useState<"email" | "sms">("email");
+  const [invited, setInvited] = useState(false);
+
+  // Arriving from a team invite for an already-registered email → prefill it.
+  useEffect(() => {
+    try { const e = sessionStorage.getItem("invite_email"); if (e) { setEmail(e); setInvited(true); } } catch { /* ignore */ }
+  }, []);
+
+  // After a successful sign-in, redeem a pending team invite (if any), then go to the dashboard.
+  async function acceptPendingInviteThenDashboard() {
+    try {
+      const t = sessionStorage.getItem("invite_token");
+      if (t) {
+        await sdk.command("crm.team.invitation.accept", { token: t });
+        sessionStorage.removeItem("invite_token");
+        sessionStorage.removeItem("invite_email");
+      }
+    } catch { /* invite expired/used — proceed to the dashboard anyway */ }
+    router.replace("/dashboard");
+  }
 
   // Minimal account stand-in for passwordless entry points (Shell mode).
   function blankAccount(): Account {
@@ -87,7 +106,7 @@ export function LoginFlow() {
           registered = !!st?.registered;
         } catch { registered = false; }
         window.history.replaceState({}, "", "/portal/login");
-        if (registered) { router.replace("/dashboard"); return; }
+        if (registered) { await acceptPendingInviteThenDashboard(); return; }
         // Capture the verified email now (session is fresh) so onboarding prefills it.
         try { const em = await getUserEmail(); if (em) sessionStorage.setItem("onboard_email", em); } catch { /* ignore */ }
         router.replace("/portal/onboarding");
@@ -154,7 +173,7 @@ export function LoginFlow() {
       {step === "identify" && (
         <>
           {flash && <div style={{ marginBottom: 16 }}><FlashNote tone="error">{flash}</FlashNote></div>}
-          <Identify email={email} setEmail={setEmail} onSocial={onSocial} onEmail={identifyEmail} onPhone={startPhoneLogin} toRegister={() => router.push("/portal/register")} />
+          <Identify email={email} setEmail={setEmail} onSocial={onSocial} onEmail={identifyEmail} onPhone={startPhoneLogin} toRegister={() => router.push("/portal/register")} invited={invited} />
         </>
       )}
 
@@ -201,11 +220,11 @@ export function LoginFlow() {
       )}
 
       {step === "password" && account && (
-        <Password account={account} email={email} login={login} onAuthenticated={() => router.replace("/dashboard")} flash={flash} onBack={back} onForgot={() => push("fp_confirm")} onOtp={() => { setOtpChannel("email"); replace("otp"); }} onLocked={() => setFlash("This account is temporarily locked.")} onOk={() => afterAuth("password")} />
+        <Password account={account} email={email} login={login} onAuthenticated={acceptPendingInviteThenDashboard} flash={flash} onBack={back} onForgot={() => push("fp_confirm")} onOtp={() => { setOtpChannel("email"); replace("otp"); }} onLocked={() => setFlash("This account is temporarily locked.")} onOk={() => afterAuth("password")} />
       )}
 
       {step === "otp" && account && (
-        <OtpVerify account={account} email={email} initialChannel={otpChannel} remember={remember} setRemember={setRemember} onBack={back} onVerified={() => afterAuth("otp")} onAuthenticated={() => router.replace("/dashboard")} />
+        <OtpVerify account={account} email={email} initialChannel={otpChannel} remember={remember} setRemember={setRemember} onBack={back} onVerified={() => afterAuth("otp")} onAuthenticated={acceptPendingInviteThenDashboard} />
       )}
 
       {step === "another" && account && (
@@ -269,17 +288,17 @@ export function LoginFlow() {
 
 /* ============================ screens ============================ */
 
-function Identify({ email, setEmail, onSocial, onEmail, onPhone, toRegister }: {
+function Identify({ email, setEmail, onSocial, onEmail, onPhone, toRegister, invited }: {
   email: string; setEmail: (v: string) => void;
-  onSocial: (p: "google") => void; onEmail: () => void; onPhone: () => void; toRegister: () => void;
+  onSocial: (p: "google") => void; onEmail: () => void; onPhone: () => void; toRegister: () => void; invited?: boolean;
 }) {
-  const [showEmail, setShowEmail] = useState(false);
+  const [showEmail, setShowEmail] = useState(!!invited);
   const valid = EMAIL_RE.test(email);
   return (
     <div>
-      <div className="kicker">Welcome back</div>
-      <h1>Sign in to LynkedUp</h1>
-      <p className="sub">Drone inspections, AI estimates and insurance-ready reports — all in one place.</p>
+      <div className="kicker">{invited ? "You're invited" : "Welcome back"}</div>
+      <h1>{invited ? "Sign in to join the team" : "Sign in to LynkedUp"}</h1>
+      <p className="sub">{invited ? "You already have an account — sign in to accept your invitation." : "Drone inspections, AI estimates and insurance-ready reports — all in one place."}</p>
 
       <div style={{ marginTop: 22 }}>
         <SocialButtons onPick={onSocial} />
@@ -435,7 +454,14 @@ function OtpVerify({ account, email, initialChannel = "email", remember, setReme
         if (!PHONE_RE.test(phone)) { setError("Enter your phone in international format, e.g. +14155550100."); return; }
         await sendPhoneOtp(phone); setSent(true);
       }
-    } catch (e) { setError((e as Error).message); }
+    } catch (e) {
+      // gotrue can throw an error whose message is an unhelpful "{}"/JSON blob (e.g. a
+      // 500 "Error sending magic link email" when SMTP isn't set up). Show something
+      // readable and actionable instead of the raw payload.
+      const raw = (e as { message?: unknown })?.message;
+      const readable = typeof raw === "string" && raw.trim() && !raw.trim().startsWith("{") ? raw.trim() : "";
+      setError(readable || "We couldn't send your sign-in code right now. Please try again shortly, or sign in with your password.");
+    }
   }
 
   async function complete(code: string) {

src/components/portal/register-flow.tsx

@@ -53,6 +53,13 @@ export function RegisterFlow({ mode = "register" }: { mode?: "register" | "onboa
 
   // verify step (email is trusted without an OTP — see verifyValid below)
   const [phoneVerified, setPhoneVerified] = useState(false);
+  // When arriving from a team invite, the email is fixed to the invited address.
+  const [invitedEmail, setInvitedEmail] = useState("");
+
+  useEffect(() => {
+    if (onboard) return;
+    try { const e = sessionStorage.getItem("invite_email"); if (e) { setEmail(e); setInvitedEmail(e); } } catch { /* ignore */ }
+  }, [onboard]);
 
   // Onboarding: prefill the verified email — from the session-storage hint the login
   // page stashed at OAuth time, then confirmed via the live Supabase session.
@@ -138,6 +145,7 @@ export function RegisterFlow({ mode = "register" }: { mode?: "register" | "onboa
         if (inviteToken) {
           await sdk.command("crm.team.invitation.accept", { token: inviteToken });
           sessionStorage.removeItem("invite_token");
+          sessionStorage.removeItem("invite_email");
         }
       } catch { /* invitation expired/used — they can still be invited again */ }
     }
@@ -154,7 +162,7 @@ export function RegisterFlow({ mode = "register" }: { mode?: "register" | "onboa
         <>
           {submitErr && <div style={{ marginBottom: 14 }}><FlashNote tone="error">{submitErr}</FlashNote></div>}
           <StepAccount
-            onboard={onboard} creating={creating}
+            onboard={onboard} creating={creating} invited={!!invitedEmail}
             sso={sso} setSso={setSso} email={email} setEmail={setEmail}
             first={first} setFirst={setFirst} last={last} setLast={setLast}
             cc={cc} setCc={setCc} phone={phone} setPhone={setPhone} phoneOk={phoneOk} country={country}
@@ -192,7 +200,7 @@ function StepAccount(p: {
   cc: string; setCc: (v: string) => void; phone: string; setPhone: (v: string) => void; phoneOk: boolean; country: typeof countryCodes[number];
   pw: string; setPw: (v: string) => void;
   termsOk: boolean; setTermsOk: (v: boolean) => void; privacyOk: boolean; setPrivacyOk: (v: boolean) => void;
-  valid: boolean; onContinue: () => void; toLogin: () => void; onboard?: boolean; creating?: boolean;
+  valid: boolean; onContinue: () => void; toLogin: () => void; onboard?: boolean; creating?: boolean; invited?: boolean;
 }) {
   // Onboarding (OAuth) starts on the profile step — email is already known + verified.
   const [phase, setPhase] = useState<"sso" | "profile">(p.onboard ? "profile" : "sso");
@@ -203,21 +211,22 @@ function StepAccount(p: {
     return (
       <div>
         <StepBack onClick={p.toLogin} />
-        <h1>Create your account</h1>
-        <p className="sub">Enter your email to get started.</p>
+        <h1>{p.invited ? "Accept your invitation" : "Create your account"}</h1>
+        <p className="sub">{p.invited ? "You've been invited to the team. Set up your account to join." : "Enter your email to get started."}</p>
         <div style={{ marginTop: 20 }}>
           <form onSubmit={(e) => { e.preventDefault(); if (valid) { p.setSso(null); setPhase("profile"); } }}>
             <div className="field">
               <label className="label">Email address</label>
               <div className="input-wrap">
                 <span className="input-ico"><Icon name="mail" size={17} /></span>
-                <input className="input" type="email" value={p.email} onChange={(e) => p.setEmail(e.target.value)} placeholder="you@example.com" autoFocus />
+                <input className="input" type="email" value={p.email} onChange={(e) => p.setEmail(e.target.value)} placeholder="you@example.com" autoFocus={!p.invited} disabled={p.invited} readOnly={p.invited} />
               </div>
+              {p.invited && <span className="faint" style={{ fontSize: 12 }}>This is the address you were invited with.</span>}
             </div>
             <button className="btn btn-primary" style={{ marginTop: 12 }} disabled={!valid}>Continue <Icon name="arrowR" size={16} /></button>
           </form>
         </div>
-        <p className="foot-note">Already registered? <button className="link" onClick={p.toLogin}>Sign in</button></p>
+        {!p.invited && <p className="foot-note">Already registered? <button className="link" onClick={p.toLogin}>Sign in</button></p>}
       </div>
     );
   }

src/lib/inbox-api.ts

@@ -0,0 +1,57 @@
+"use client";
+
+// Inbox data layer. The inbox is a personalized work/awareness feed IIOS projects from events
+// (NEEDS_REPLY, MENTION, …). The CRM lists it and transitions item state; items are never created
+// here. Mock when the Shell isn't configured; live via the be-crm data door (crm.inbox.*) otherwise.
+//
+// Live contract (be-crm):
+//   query crm.inbox.list       { state? }              -> InboxItem[]
+//   cmd   crm.inbox.transition { id, state, reason? }  -> InboxItem
+
+import { useCallback, useMemo, useState } from "react";
+import { useAppShell, useQuery } from "@abe-kap/appshell-sdk/react";
+import { isShellConfigured } from "./appshell";
+
+export type InboxState = "OPEN" | "SNOOZED" | "DONE" | "ARCHIVED" | "CANCELLED" | "STALE";
+export interface UiInboxItem {
+  id: string; kind: string; state: InboxState; title: string; summary?: string;
+  priority: string; threadId?: string; createdAt: string;
+}
+
+const SHELL = isShellConfigured();
+
+export interface InboxData {
+  live: boolean; loading: boolean; error: string | null;
+  items: UiInboxItem[];
+  transition: (id: string, state: InboxState) => Promise<void>;
+  refetch: () => void;
+}
+
+export function useInboxData(state?: InboxState): InboxData {
+  return SHELL ? useLiveInbox(state) : useMockInbox(state);
+}
+
+function useLiveInbox(state?: InboxState): InboxData {
+  const { sdk } = useAppShell();
+  const q = useQuery<UiInboxItem[]>("crm.inbox.list", state ? { state } : {});
+  const transition = useCallback(async (id: string, next: InboxState) => {
+    await sdk.command("crm.inbox.transition", { id, state: next });
+    q.refetch();
+  }, [sdk, q]);
+  return { live: true, loading: q.loading, error: q.error?.message ?? null, items: q.data ?? [], transition, refetch: q.refetch };
+}
+
+const MOCK_ITEMS: UiInboxItem[] = [
+  { id: "in_1", kind: "MENTION", state: "OPEN", title: "Sofia mentioned you", summary: "@you — can you confirm the Henderson scope?", priority: "HIGH", threadId: "th_mock_1", createdAt: new Date().toISOString() },
+  { id: "in_2", kind: "NEEDS_REPLY", state: "OPEN", title: "Reply needed — Storm response", summary: "Dan: Crew is rolling out at 7.", priority: "MEDIUM", threadId: "th_mock_2", createdAt: new Date().toISOString() },
+  { id: "in_3", kind: "SUPPORT_UPDATE", state: "OPEN", title: "Ticket TK-204 updated", summary: "Customer replied on the roof-leak case.", priority: "LOW", createdAt: new Date().toISOString() },
+];
+
+function useMockInbox(state?: InboxState): InboxData {
+  const [items, setItems] = useState<UiInboxItem[]>(MOCK_ITEMS);
+  const filtered = useMemo(() => (state ? items.filter((i) => i.state === state) : items), [items, state]);
+  const transition = useCallback(async (id: string, next: InboxState) => {
+    setItems((l) => l.map((i) => (i.id === id ? { ...i, state: next } : i)));
+  }, []);
+  return { live: false, loading: false, error: null, items: filtered, transition, refetch: () => {} };
+}

src/lib/messenger-api.ts

@@ -0,0 +1,371 @@
+"use client";
+
+// Messenger data layer. Serves EITHER a local mock (when the Shell isn't configured — the demo
+// keeps working) OR the live be-crm data door (crm.messenger.*), behind one interface so the UI is
+// mode-agnostic. DM-vs-group + who-can-chat are enforced server-side by IIOS/OPA; this is just glue.
+//
+// Live contract (be-crm):
+//   query crm.messenger.directory        { kind, query?, limit } -> DirectoryEntry[]
+//   query crm.messenger.conversation.list {}                     -> ConversationSummary[]
+//   cmd   crm.messenger.conversation.open { participantIds[], membership?, subject? } -> { threadId, ... }
+//   query crm.messenger.history          { threadId }            -> MessengerMessage[]
+//   cmd   crm.messenger.send             { threadId, content }   -> MessengerMessage
+//   cmd   crm.messenger.participant.add  { threadId, userId }
+//
+// v1 uses REST + polling for the live stream; v2 layers the IIOS MessageSocket (messenger-socket.tsx)
+// on top for live messages, typing, read receipts, and reactions.
+
+import { useCallback, useEffect, useMemo, useRef, useState } from "react";
+import { useAppShell, useAuth, useQuery } from "@abe-kap/appshell-sdk/react";
+import type { AnnotationEvent, AnnotationGroup } from "@insignia/iios-kernel-client";
+import { isShellConfigured } from "./appshell";
+import { useMessengerSocket } from "./messenger-socket";
+
+export type Membership = "dm" | "group";
+export interface UiPerson { id: string; name: string; kind: "staff" | "customer" }
+export interface UiConversation {
+  threadId: string; title: string; subject: string | null; membership: Membership | null;
+  participants: string[]; unread: number; lastMessage?: string; lastAt?: string;
+}
+export interface UiReaction { emoji: string; count: number; mine: boolean }
+export interface UiMessage {
+  id: string; actorId: string | null; senderId?: string | null; text: string; at: string; mine: boolean;
+  parentInteractionId?: string | null;
+  reactions?: UiReaction[];
+}
+
+interface DirectoryDTO { id: string; displayName: string; kind: "staff" | "customer" }
+interface ConversationDTO {
+  threadId: string; subject: string | null; membership: Membership | null;
+  participants: string[]; unread: number; lastMessage?: string; lastAt?: string;
+}
+interface MessageDTO { interactionId: string; actorId: string | null; kind: string; occurredAt: string; text: string | null }
+
+const SHELL = isShellConfigured();
+const POLL_MS = 4000;
+const TYPING_TTL_MS = 3500;
+
+const shortId = (id: string) => id.replace(/^(pp_|cust_)/, "").slice(0, 6);
+
+/** Turn the kernel's generic annotation aggregates into reaction chips. `users` may hold user or
+ *  actor ids depending on the source, so `mine` is best-effort; a fresh annotation event corrects it. */
+export function toReactions(annotations: AnnotationGroup[] | undefined, myId?: string): UiReaction[] {
+  if (!annotations) return [];
+  return annotations
+    .filter((a) => a.type === "reaction" && a.users.length > 0)
+    .map((a) => ({ emoji: a.value, count: a.users.length, mine: !!myId && a.users.includes(myId) }));
+}
+
+function applyAnnotation(prev: UiReaction[] | undefined, e: AnnotationEvent, myId?: string): UiReaction[] {
+  const base = (prev ?? []).filter((r) => r.emoji !== e.value);
+  if (e.type !== "reaction" || e.users.length === 0) return base;
+  return [...base, { emoji: e.value, count: e.users.length, mine: !!myId && e.users.includes(myId) }];
+}
+
+/* ======================================================================== */
+/* Public hooks                                                             */
+/* ======================================================================== */
+
+export interface MessengerData {
+  live: boolean; loading: boolean; error: string | null;
+  directory: UiPerson[];
+  conversations: UiConversation[];
+  nameOf: (id: string) => string;
+  openConversation: (participantIds: string[], opts?: { membership?: Membership; subject?: string }) => Promise<string>;
+  refetch: () => void;
+}
+
+export interface ThreadData {
+  loading: boolean; error: string | null;
+  messages: UiMessage[];
+  send: (content: string, opts?: { parentInteractionId?: string }) => Promise<void>;
+  react: (interactionId: string, emoji: string) => void;
+  typingUserIds: string[];
+  seenIds: Set<string>;
+  refetch: () => void;
+}
+
+export function useMessengerData(): MessengerData {
+  return SHELL ? useLiveMessenger() : useMockMessenger();
+}
+export function useThread(threadId: string): ThreadData {
+  return SHELL ? useLiveThread(threadId) : useMockThread(threadId);
+}
+
+/* ======================================================================== */
+/* Live implementation (be-crm data door + IIOS socket)                     */
+/* ======================================================================== */
+
+function useLiveMessenger(): MessengerData {
+  const { sdk } = useAppShell();
+  const { user } = useAuth();
+  const socket = useMessengerSocket();
+  const myId = user?.id;
+  const dirQ = useQuery<DirectoryDTO[]>("crm.messenger.directory", { kind: "all", limit: 100 });
+  const convQ = useQuery<ConversationDTO[]>("crm.messenger.conversation.list", {});
+
+  const directory: UiPerson[] = useMemo(
+    () => (dirQ.data ?? []).map((d) => ({ id: d.id, name: d.displayName, kind: d.kind })),
+    [dirQ.data],
+  );
+  const nameById = useMemo(() => Object.fromEntries(directory.map((p) => [p.id, p.name])), [directory]);
+  const nameOf = useCallback((id: string) => nameById[id] ?? `User ${shortId(id)}`, [nameById]);
+
+  // Live sidebar previews: patch lastMessage/lastAt the instant a message arrives on any thread,
+  // then reconcile authoritative unread/order with a debounced refetch.
+  const [previews, setPreviews] = useState<Record<string, { lastMessage: string; lastAt: string }>>({});
+  const refetchRef = useRef(convQ.refetch);
+  refetchRef.current = convQ.refetch;
+  useEffect(() => {
+    if (!socket) return;
+    let timer: ReturnType<typeof setTimeout> | null = null;
+    const off = socket.onAnyMessage((threadId, m) => {
+      setPreviews((p) => ({ ...p, [threadId]: { lastMessage: m.text, lastAt: m.at } }));
+      if (timer) clearTimeout(timer);
+      timer = setTimeout(() => refetchRef.current(), 600);
+    });
+    return () => { off(); if (timer) clearTimeout(timer); };
+  }, [socket]);
+
+  const conversations: UiConversation[] = useMemo(
+    () => (convQ.data ?? []).map((c) => shape(c, nameOf, myId, previews[c.threadId])),
+    [convQ.data, nameOf, myId, previews],
+  );
+
+  const refetch = useCallback(() => { dirQ.refetch(); convQ.refetch(); }, [dirQ, convQ]);
+  const openConversation = useCallback(async (participantIds: string[], opts?: { membership?: Membership; subject?: string }) => {
+    const res = (await sdk.command("crm.messenger.conversation.open", {
+      participantIds, ...(opts?.membership ? { membership: opts.membership } : {}), ...(opts?.subject ? { subject: opts.subject } : {}),
+    })) as { threadId: string };
+    convQ.refetch();
+    return res.threadId;
+  }, [sdk, convQ]);
+
+  return {
+    live: true,
+    loading: dirQ.loading || convQ.loading,
+    error: (dirQ.error ?? convQ.error)?.message ?? null,
+    directory, conversations, nameOf, openConversation, refetch,
+  };
+}
+
+function useLiveThread(threadId: string): ThreadData {
+  const { sdk } = useAppShell();
+  const socket = useMessengerSocket();
+  const socketReady = socket?.ready ?? false;
+  const q = useQuery<MessageDTO[]>("crm.messenger.history", { threadId });
+  const [socketMsgs, setSocketMsgs] = useState<UiMessage[]>([]);
+  const [myActorId, setMyActorId] = useState<string | null>(null);
+  const myActorIdRef = useRef<string | null>(null);
+  myActorIdRef.current = myActorId;
+  const [typing, setTyping] = useState<Record<string, number>>({}); // userId -> expiry ts
+  const [seenIds, setSeenIds] = useState<Set<string>>(new Set());
+  const myId = socket?.myUserId;
+
+  // REST poll — the fallback whenever the live socket isn't connected.
+  const refetchRef = useRef(q.refetch);
+  refetchRef.current = q.refetch;
+  useEffect(() => {
+    if (socketReady) return;
+    const t = setInterval(() => refetchRef.current(), POLL_MS);
+    return () => clearInterval(t);
+  }, [socketReady, threadId]);
+
+  // Socket (primary): load history + subscribe to live messages, typing, receipts, reactions.
+  useEffect(() => {
+    if (!socket || !socketReady) return;
+    let alive = true;
+    setSocketMsgs([]); setSeenIds(new Set()); setTyping({});
+    void socket.openThread(threadId).then((hist) => { if (alive) setSocketMsgs(hist); }).catch(() => {});
+
+    const offMsg = socket.subscribe(threadId, (m) =>
+      setSocketMsgs((l) => (l.some((x) => x.id === m.id) ? l : [...l, m])),
+    );
+    const offTyping = socket.onTyping(threadId, (userId) =>
+      setTyping((t) => ({ ...t, [userId]: Date.now() + TYPING_TTL_MS })),
+    );
+    // Receipts are a global stream (no threadId). Count only reads by the OTHER side; seenMine then
+    // narrows to my messages in this thread.
+    const offReceipt = socket.onReceipt((e) => {
+      if (e.actorId === myActorIdRef.current) return;
+      setSeenIds((s) => (s.has(e.interactionId) ? s : new Set(s).add(e.interactionId)));
+    });
+    const offAnn = socket.onAnnotation(threadId, (e) =>
+      setSocketMsgs((l) => l.map((m) => (m.id === e.interactionId ? { ...m, reactions: applyAnnotation(m.reactions, e, myId) } : m))),
+    );
+    return () => { alive = false; offMsg(); offTyping(); offReceipt(); offAnn(); };
+  }, [socket, socketReady, threadId, myId]);
+
+  // Learn my own actor id from a message I sent, so receipts from OTHER actors read as "seen".
+  useEffect(() => {
+    const mine = socketMsgs.find((m) => m.mine && m.actorId);
+    if (mine?.actorId && mine.actorId !== myActorId) setMyActorId(mine.actorId);
+  }, [socketMsgs, myActorId]);
+
+  // Tell the server I've read the latest message (drives the other side's "seen" tick).
+  useEffect(() => {
+    if (!socket || !socketReady || socketMsgs.length === 0) return;
+    socket.markRead(threadId, socketMsgs[socketMsgs.length - 1].id);
+  }, [socket, socketReady, threadId, socketMsgs]);
+
+  // Expire stale typing entries.
+  const typingUserIds = useMemo(() => {
+    const now = Date.now();
+    return Object.entries(typing).filter(([, exp]) => exp > now).map(([u]) => u);
+  }, [typing]);
+  useEffect(() => {
+    if (typingUserIds.length === 0) return;
+    const t = setTimeout(() => setTyping((p) => ({ ...p })), TYPING_TTL_MS);
+    return () => clearTimeout(t);
+  }, [typingUserIds.length, typing]);
+
+  const restMsgs: UiMessage[] = useMemo(
+    () => (q.data ?? []).map((m) => ({
+      id: m.interactionId, actorId: m.actorId, senderId: null, text: m.text ?? "", at: m.occurredAt,
+      mine: !!myActorId && m.actorId === myActorId, reactions: [],
+    })),
+    [q.data, myActorId],
+  );
+
+  const messages = socketReady ? socketMsgs : restMsgs;
+
+  // My messages the other side has read (receipts carry the other actor's id).
+  const seenMine = useMemo(() => {
+    const out = new Set<string>();
+    for (const id of seenIds) if (messages.some((m) => m.id === id && m.mine)) out.add(id);
+    return out;
+  }, [seenIds, messages]);
+
+  const send = useCallback(async (content: string, opts?: { parentInteractionId?: string }) => {
+    if (socket && socketReady) {
+      await socket.send(threadId, content, opts); // echoes back over the socket as a 'message' event
+    } else {
+      const m = (await sdk.command("crm.messenger.send", { threadId, content })) as MessageDTO;
+      if (m.actorId) setMyActorId(m.actorId);
+      q.refetch();
+    }
+  }, [socket, socketReady, threadId, sdk, q]);
+
+  const react = useCallback((interactionId: string, emoji: string) => {
+    if (socket && socketReady) socket.react(threadId, interactionId, emoji);
+  }, [socket, socketReady, threadId]);
+
+  return {
+    loading: q.loading && !socketReady, error: q.error?.message ?? null,
+    messages, send, react, typingUserIds, seenIds: seenMine, refetch: q.refetch,
+  };
+}
+
+function shape(
+  c: ConversationDTO,
+  nameOf: (id: string) => string,
+  myId: string | undefined,
+  overlay?: { lastMessage: string; lastAt: string },
+): UiConversation {
+  // A DM's title is the OTHER person — never yourself, and never the raw unknown-id fallback for both.
+  const others = myId ? c.participants.filter((p) => p !== myId) : c.participants;
+  const title = c.subject?.trim()
+    || (c.membership === "group"
+      ? `Group · ${c.participants.length}`
+      : (others.map(nameOf).join(", ") || nameOf(c.participants[0] ?? "") || "Conversation"));
+  const lastMessage = overlay?.lastMessage ?? c.lastMessage;
+  const lastAt = overlay?.lastAt ?? c.lastAt;
+  return {
+    threadId: c.threadId, title, subject: c.subject, membership: c.membership,
+    participants: c.participants, unread: c.unread,
+    ...(lastMessage ? { lastMessage } : {}), ...(lastAt ? { lastAt } : {}),
+  };
+}
+
+/* ======================================================================== */
+/* Mock implementation (no Shell configured — the demo keeps working)       */
+/* ======================================================================== */
+
+const MOCK_PEOPLE: UiPerson[] = [
+  { id: "pp_sofia", name: "Sofia Ramirez", kind: "staff" },
+  { id: "pp_dan", name: "Dan Whitaker", kind: "staff" },
+  { id: "pp_priya", name: "Priya Nair", kind: "staff" },
+  { id: "cust_acme", name: "Acme Roofing (Client)", kind: "customer" },
+  { id: "cust_globex", name: "Globex Homes (Client)", kind: "customer" },
+];
+
+interface MockThread { threadId: string; membership: Membership; subject: string | null; participants: string[]; messages: UiMessage[] }
+const now = () => new Date().toISOString();
+let MOCK_SEQ = 100;
+
+// A tiny module-level store both mock hooks share, with a subscribe-on-change so the
+// conversation list and the open thread stay in sync (no globalThis, no render writes).
+const MOCK_STORE = new Map<string, MockThread>([
+  ["th_mock_1", { threadId: "th_mock_1", membership: "dm", subject: null, participants: ["me", "pp_sofia"],
+    messages: [{ id: "m1", actorId: "pp_sofia", text: "Can you review the Henderson estimate?", at: now(), mine: false, reactions: [] }] }],
+  ["th_mock_2", { threadId: "th_mock_2", membership: "group", subject: "Storm response — East side", participants: ["me", "pp_dan", "pp_priya"],
+    messages: [{ id: "m2", actorId: "pp_dan", text: "Crew is rolling out at 7.", at: now(), mine: false, reactions: [] }] }],
+]);
+const mockListeners = new Set<() => void>();
+const notifyMock = () => mockListeners.forEach((l) => l());
+function useMockSubscription(): void {
+  const [, setV] = useState(0);
+  useEffect(() => {
+    const l = () => setV((n) => n + 1);
+    mockListeners.add(l);
+    return () => { mockListeners.delete(l); };
+  }, []);
+}
+
+function useMockMessenger(): MessengerData {
+  useMockSubscription();
+  const nameById = useMemo(() => Object.fromEntries(MOCK_PEOPLE.map((p) => [p.id, p.name])), []);
+  const nameOf = useCallback((id: string) => nameById[id] ?? `User ${shortId(id)}`, [nameById]);
+
+  const conversations: UiConversation[] = [...MOCK_STORE.values()].map((t) => {
+    const last = t.messages[t.messages.length - 1];
+    return {
+      threadId: t.threadId,
+      title: t.subject || t.participants.filter((p) => p !== "me").map(nameOf).join(", ") || "Conversation",
+      subject: t.subject, membership: t.membership, participants: t.participants, unread: 0,
+      ...(last ? { lastMessage: last.text, lastAt: last.at } : {}),
+    };
+  });
+
+  const openConversation = useCallback(async (participantIds: string[], opts?: { membership?: Membership; subject?: string }) => {
+    const membership = opts?.membership ?? (participantIds.length === 1 ? "dm" : "group");
+    const threadId = `th_mock_${MOCK_SEQ++}`;
+    MOCK_STORE.set(threadId, { threadId, membership, subject: opts?.subject ?? null, participants: ["me", ...participantIds], messages: [] });
+    notifyMock();
+    return threadId;
+  }, []);
+
+  return { live: false, loading: false, error: null, directory: MOCK_PEOPLE, conversations, nameOf, openConversation, refetch: () => {} };
+}
+
+function useMockThread(threadId: string): ThreadData {
+  useMockSubscription();
+  const thread = MOCK_STORE.get(threadId);
+  const send = useCallback(async (content: string, opts?: { parentInteractionId?: string }) => {
+    const t = MOCK_STORE.get(threadId);
+    if (t) {
+      t.messages = [...t.messages, {
+        id: `m_${MOCK_SEQ++}`, actorId: "me", text: content, at: now(), mine: true, reactions: [],
+        ...(opts?.parentInteractionId ? { parentInteractionId: opts.parentInteractionId } : {}),
+      }];
+      notifyMock();
+    }
+  }, [threadId]);
+  const react = useCallback((interactionId: string, emoji: string) => {
+    const t = MOCK_STORE.get(threadId);
+    if (!t) return;
+    t.messages = t.messages.map((m) => {
+      if (m.id !== interactionId) return m;
+      const has = (m.reactions ?? []).find((r) => r.emoji === emoji);
+      const reactions = has
+        ? (m.reactions ?? []).filter((r) => r.emoji !== emoji)
+        : [...(m.reactions ?? []), { emoji, count: 1, mine: true }];
+      return { ...m, reactions };
+    });
+    notifyMock();
+  }, [threadId]);
+  return {
+    loading: false, error: null, messages: thread?.messages ?? [], send, react,
+    typingUserIds: [], seenIds: new Set(), refetch: notifyMock,
+  };
+}

src/lib/messenger-socket.tsx

@@ -0,0 +1,144 @@
+"use client";
+
+// v2 live stream: one IIOS MessageSocket for the whole Messenger panel, using the SDK
+// (@insignia/iios-kernel-client) — not raw socket.io. The delegated realtime token comes from
+// the be-crm data door (crm.messenger.realtime). Threads subscribe through a context; the socket
+// re-opens every joined thread on reconnect (handled inside the SDK). In mock mode this is a no-op
+// passthrough and the thread hook falls back to the REST poll.
+//
+// Beyond plain messages, the kernel exposes typing, read receipts, and reactions (generic
+// annotations). This provider fans each server event out to per-thread listeners so the UI can
+// render typing indicators, "seen" ticks, and emoji reactions live.
+
+import { createContext, useCallback, useContext, useEffect, useRef, useState, type ReactNode } from "react";
+import { MessageSocket, type Message, type AnnotationEvent } from "@insignia/iios-kernel-client";
+import { useAuth, useQuery } from "@abe-kap/appshell-sdk/react";
+import { isShellConfigured } from "./appshell";
+import { toReactions, type UiMessage } from "./messenger-api";
+
+interface RealtimeDTO { url: string; audience: string; token?: string }
+
+export interface ReceiptHit { interactionId: string; actorId: string }
+
+export interface MessengerSocket {
+  ready: boolean;
+  myUserId?: string;
+  openThread: (threadId: string) => Promise<UiMessage[]>;
+  send: (threadId: string, content: string, opts?: { parentInteractionId?: string }) => Promise<void>;
+  subscribe: (threadId: string, cb: (m: UiMessage) => void) => () => void;
+  /** Fires for EVERY inbound message regardless of thread — drives live sidebar previews. */
+  onAnyMessage: (cb: (threadId: string, m: UiMessage) => void) => () => void;
+  sendTyping: (threadId: string) => void;
+  onTyping: (threadId: string, cb: (userId: string) => void) => () => void;
+  markRead: (threadId: string, interactionId: string) => void;
+  /** The kernel's receipt event carries no threadId, so this is a global stream; the thread hook
+   *  filters to receipts for its own (mine) messages. */
+  onReceipt: (cb: (e: ReceiptHit) => void) => () => void;
+  react: (threadId: string, interactionId: string, emoji: string) => void;
+  onAnnotation: (threadId: string, cb: (e: AnnotationEvent) => void) => () => void;
+}
+
+const Ctx = createContext<MessengerSocket | null>(null);
+export function useMessengerSocket(): MessengerSocket | null { return useContext(Ctx); }
+
+const SHELL = isShellConfigured();
+
+const toUi = (m: Message, myUserId?: string): UiMessage => ({
+  id: m.id, actorId: m.senderActorId ?? null, senderId: m.senderId ?? null, text: m.content ?? "", at: m.createdAt,
+  mine: !!myUserId && m.senderId === myUserId,
+  ...(m.parentInteractionId ? { parentInteractionId: m.parentInteractionId } : {}),
+  reactions: toReactions(m.annotations, myUserId),
+});
+
+export function MessengerSocketProvider({ children }: { children: ReactNode }) {
+  // SHELL is a build-time constant, so the branch is stable across renders (Rules-of-Hooks safe).
+  if (!SHELL) return <>{children}</>;
+  return <LiveSocketProvider>{children}</LiveSocketProvider>;
+}
+
+// A tiny per-thread listener registry, reused for messages / typing / receipts / annotations.
+function makeRegistry<T>() {
+  const map = new Map<string, Set<(v: T) => void>>();
+  const add = (key: string, cb: (v: T) => void) => {
+    if (!map.has(key)) map.set(key, new Set());
+    map.get(key)!.add(cb);
+    return () => { map.get(key)?.delete(cb); };
+  };
+  const emit = (key: string, v: T) => map.get(key)?.forEach((cb) => cb(v));
+  return { add, emit };
+}
+
+function LiveSocketProvider({ children }: { children: ReactNode }) {
+  const { user } = useAuth();
+  const rt = useQuery<RealtimeDTO>("crm.messenger.realtime", {});
+  const [ready, setReady] = useState(false);
+  const socketRef = useRef<MessageSocket | null>(null);
+  const myRef = useRef<string | undefined>(user?.id);
+  myRef.current = user?.id;
+
+  // One registry per event kind, keyed by threadId (plus a global message fan-out).
+  const msgReg = useRef(makeRegistry<UiMessage>()).current;
+  const anyMsg = useRef(new Set<(threadId: string, m: UiMessage) => void>()).current;
+  const typingReg = useRef(makeRegistry<string>()).current;
+  const receiptSet = useRef(new Set<(e: ReceiptHit) => void>()).current;
+  const annReg = useRef(makeRegistry<AnnotationEvent>()).current;
+
+  const url = rt.data?.url;
+  const token = rt.data?.token;
+
+  useEffect(() => {
+    if (!url || !token) return;
+    const socket = new MessageSocket({ serviceUrl: url, token, autoConnect: false });
+    socketRef.current = socket;
+    const offConnected = socket.onConnected(() => setReady(true));
+    const offMessage = socket.on("message", (m) => {
+      const ui = toUi(m, myRef.current);
+      msgReg.emit(m.threadId, ui);
+      anyMsg.forEach((cb) => cb(m.threadId, ui));
+    });
+    const offTyping = socket.on("typing", (e) => { if (e.userId !== myRef.current) typingReg.emit(e.threadId, e.userId); });
+    const offReceipt = socket.on("receipt", (e) => receiptSet.forEach((cb) => cb({ interactionId: e.interactionId, actorId: e.actorId })));
+    const offAnn = socket.on("annotation", (e) => annReg.emit(e.threadId, e));
+    socket.connect();
+    return () => {
+      offConnected(); offMessage(); offTyping(); offReceipt(); offAnn();
+      socket.disconnect(); socketRef.current = null; setReady(false);
+    };
+  }, [url, token, msgReg, anyMsg, typingReg, receiptSet, annReg]);
+
+  const openThread = useCallback(async (threadId: string): Promise<UiMessage[]> => {
+    const s = socketRef.current;
+    if (!s) return [];
+    const res = await s.openThread(threadId);
+    return res.history.map((m) => toUi(m, myRef.current));
+  }, []);
+
+  const send = useCallback(async (threadId: string, content: string, opts?: { parentInteractionId?: string }) => {
+    const s = socketRef.current;
+    if (!s) throw new Error("Not connected");
+    await s.sendMessage(threadId, content, opts?.parentInteractionId ? { parentInteractionId: opts.parentInteractionId } : undefined);
+  }, []);
+
+  const subscribe = useCallback((threadId: string, cb: (m: UiMessage) => void) => msgReg.add(threadId, cb), [msgReg]);
+  const onAnyMessage = useCallback((cb: (threadId: string, m: UiMessage) => void) => {
+    anyMsg.add(cb); return () => { anyMsg.delete(cb); };
+  }, [anyMsg]);
+  const onTyping = useCallback((threadId: string, cb: (userId: string) => void) => typingReg.add(threadId, cb), [typingReg]);
+  const onReceipt = useCallback((cb: (e: ReceiptHit) => void) => {
+    receiptSet.add(cb); return () => { receiptSet.delete(cb); };
+  }, [receiptSet]);
+  const onAnnotation = useCallback((threadId: string, cb: (e: AnnotationEvent) => void) => annReg.add(threadId, cb), [annReg]);
+
+  const sendTyping = useCallback((threadId: string) => socketRef.current?.typing(threadId), []);
+  const markRead = useCallback((threadId: string, interactionId: string) => { void socketRef.current?.markRead(threadId, interactionId); }, []);
+  const react = useCallback((threadId: string, interactionId: string, emoji: string) => { void socketRef.current?.react(threadId, interactionId, emoji); }, []);
+
+  return (
+    <Ctx.Provider value={{
+      ready, myUserId: user?.id, openThread, send, subscribe, onAnyMessage,
+      sendTyping, onTyping, markRead, onReceipt, react, onAnnotation,
+    }}>
+      {children}
+    </Ctx.Provider>
+  );
+}

src/lib/team-api.ts

@@ -48,7 +48,9 @@ export interface TeamData {
   setMemberRoles: (id: string, roleIds: string[]) => Promise<void>;
   updateMember: (id: string, patch: { title?: string; roleIds?: string[] }) => Promise<void>;
   removeMember: (id: string) => Promise<void>;
+  /** Create an invite. be-crm emails the invitee automatically. */
   invite: (email: string, roleIds: string[]) => Promise<void>;
+  /** Resend an invite (regenerates the token + re-emails it). */
   resendInvite: (id: string) => Promise<void>;
   revokeInvite: (id: string) => Promise<void>;
   setPermission: (roleId: string, permId: string, granted: boolean) => Promise<void>;
@@ -70,7 +72,7 @@ const initialsOf = (name: string) =>
 /* ---- be-crm DTO types (subset used here) -------------------------------- */
 
 interface RoleRef { id: string; slug: string; name: string; color: string | null; isSystem: boolean; isOwnerRole: boolean }
-interface MemberDTO { id: string; principalId: string; jobTitle: string | null; joinedAt: string; status: "active" | "deactivated"; roles: RoleRef[]; openDeals: number }
+interface MemberDTO { id: string; principalId: string; jobTitle: string | null; joinedAt: string; status: "active" | "deactivated"; roles: RoleRef[]; openDeals: number; email?: string | null; firstName?: string | null; lastName?: string | null; displayName?: string | null }
 interface RoleDTO { id: string; slug: string; name: string; description: string | null; color: string | null; isSystem: boolean; isOwnerRole: boolean; permissions: string[]; memberCount: number }
 interface InvitationDTO { id: string; email: string; roles: RoleRef[]; invitedBy: string; createdAt: string; token?: string }
 
@@ -155,12 +157,16 @@ function useLiveTeam(): TeamData {
 
   const members: UiMember[] = useMemo(() => (membersQ.data?.items ?? []).map((m) => {
     const isYou = !!meId && m.principalId === meId;
-    const name = isYou && user?.displayName
-      ? user.displayName
-      : (m.jobTitle?.trim() || `Member ${m.principalId.replace(/^pp_/, "").slice(0, 6)}`);
+    // Prefer the member's real name/email from their CRM registration; fall back to the
+    // ACE (for the current user), then job title, then a short principal id.
+    const name = m.displayName?.trim()
+      || (isYou && user?.displayName)
+      || m.jobTitle?.trim()
+      || `Member ${m.principalId.replace(/^pp_/, "").slice(0, 6)}`;
+    const email = m.email || (isYou ? user?.email : undefined) || "";
     return {
       id: m.id, principalId: m.principalId, name, initials: initialsOf(name),
-      email: isYou && user?.email ? user.email : m.principalId,
+      email,
       title: m.jobTitle ?? "", roleIds: m.roles.map((r) => r.id), gradient: gradientFor(m.id),
       status: (m.status === "active" ? "active" : "offline") as UiStatus,
       lastActive: m.status === "active" ? "Active" : "—",