859124914cccd6b901be602b1b2ce0b6b5b17857
Consumes support.ticket.created -> picks least-loaded available agent within capacity -> ticket OPEN, activeCount++, agent joins linked thread(s), base thread untouched; idempotent (processed-event + assignedActorId guard). Queue/ team admin (createQueue/addMember/setAvailability, re-scan on available). 45 tests. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
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